Olark vs Pure Chat

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Our analysts compared Olark vs Pure Chat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Olark is a cloud-based messaging platform that provides seamless interactions between businesses and customers. It offers real-time channels to communicate with customers and generate leads while improving customer support. It prioritizes chats that need follow-up and forwards them to the CRM.

It provides instant screen sharing for agents to assist website visitors. It also offers modules to upload files, images and videos for immediate support. It supports over 100 languages.
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Pure Chat is a customer engagement platform that provides convenient communication with website visitors. It integrates with websites using a simple code snippet. Businesses can instantly start engaging with customers for lead generation. It works on multiple devices to keep customers connected.

It provides maximum compatibility while offering unlimited chats and operators.
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$29/Seat, Monthly
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Tailored to your specific needs
$39 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance Customer Support: Speed up workflows by setting up automation rules. Keep visitors engaged by routing chats to the correct department. Track user behavior and send automatic messages. Personalize messages based on browsing details, including referring URL and location. 
  • Improve Data Collection: Gather relevant data using live chat transcripts. Filter and custom search customer information as needed. Saves offline emails and online chat transcripts in an archive. It captures details including chat ratings, email, location, name and the origin of the live chat page. 
  • Strengthen Engagement Rate: Answer queries or schedule demos in real time. Support customers without interrupting their browsing session with visitor insights and cobrowsing. It provides a non-branded chatbot to help visitors stay focused on the product, not the brand. 
  • Increase Sales: Capture leads from different locations by detecting in-use language and translating in real time. Prioritize chats and score leads by collecting visitor data from multiple websites. It also provides access to company data, size, social profile links and relevant profiles to understand the audience. It displays the user’s age, gender, company name, job title and more. 
  • Free Trial: Get hands-on access with a free 14-day trial version. 
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  • Improve Conversion Rates: Customize colors, messages and engagement hubs on the chatbox to increase user appeal. Stay online to chat live with visitors. Bring in more chats by adding fewer form fields to chatboxes. Set up chat triggers on specific pages. Embed “chat now” buttons on websites and chat links to profiles on social media and email signatures. 
  • Boost Leads: Visualize the number of active visitors according to days and dates for traffic comparison. Connect with qualified leads using details like name, country, current page, number of visits and time spent on the website. 
  • Increase Order Value: Send personalized messages and chat directly with customers by offering discounts on products or services. Optimize chat options on mobile devices to stay engaged with mobile users. 
  • Free Trial: Get 30 days of access to a free trial with a money-back guarantee. 
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  • Reporting and Analytics: Sort and filter customer data based on satisfaction ratings and conversation tags. Check for highest and lowest rated chats. Filter most frequent chat topics. Receive automatic email summaries on a daily, weekly and monthly basis. Check which day and time the visitors are most interested. 
  • Chatbox Forms: Customize forms and pre-chat surveys to gather customer details before starting a conversation. Send offline messages via emails for agents to contact them as needed. Provide optional questions and add automated chat rules for frequent visitors. 
  • Team Management: Manage, monitor and keep track of team performance. Tracks activity reports and limits the number of chats for a single agent to handle. Assign chats to the next available agent if the current agent cannot assist the customer. Save links, documents, FAQs and product pitches for quick access. 
  • Integration: Choose the preferred software and stay connected with sales, marketing and support processes. Use live chat plugins to integrate with eCommerce platforms. Provides seamless integration with help desks, CRMs, team communication and marketing automation platforms. Customize integrations using Webhooks for platforms that do not support the preferred CRM. 
  • Canned Responses: Pre-program and personalize responses for the team and individual purposes with the text expander. Use shortcuts to recall long and common answers. 
  • Chatbox: Customize a chatbox that aligns with the website’s color and brand. Adjust shape, size, colors and position. Personalize live chat by using human avatars. Choose the language the user is comfortable with by picking from a list of available languages. 
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  • Chat Widgets: Customize chatboxes according to the brand voice and website. Update color, size, text field and position on mobile and desktop for a better user experience. Select options from minimal to classic for the chatbox style and design. Display chatbox using image, button or engagement hub layouts. 
  • Contacts: Check menu items to access all customer details from the website. Sort and filter details according to dates, last seen on the website, name, email address, phone number and company name. Delete irrelevant information using the gear icon. It also provides filtering options based on the website name, date range and operator keyword. Click on the visitor’s name to gather recent conversation transcripts and the latest information. 
  • Contact Tabs: Loads customized URLs with contact details on the right panel of the dashboard. It stores customer data like name, email address and more. It allows agents to match details with the internal database and analyze if the visitor is unique, repeated or returned. 
  • Chat Dashboard: Receive incoming chat notifications by setting the toggle to available mode. Accept chats and start interacting with visitors instantly. Type new messages or use canned messages to start a conversation. 
  • Contact and Transcript Tags: Categorize contacts and transcripts by adding tags using the drop-down list. Tag specific chats during an ongoing conversation and add labels. Filter and search tagged conversations from the contact section and transcripts page. 
  • Transcript History: View, sort and tag team transcripts using quick links on the dashboard. Email or export chat transcripts to CSV file if needed. It provides detailed information, including personal details, tags associated with the transcript, location and referring URL. 
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Product Ranking

#25

among all
Live Chat Software

#34

among all
Live Chat Software

Find out who the leaders are

Analyst Rating Summary

78
58
84
60
59
32
94
83
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Olark
Pure Chat
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 84 59 94 80 56 60 32 83 70 25 0 25 50 75 100
82%
5%
13%
61%
0%
39%
29%
14%
57%
29%
0%
71%
89%
0%
11%
78%
0%
22%
71%
5%
24%
67%
0%
33%
11%
0%
89%
10%
0%
90%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

67%
0%
33%
28%
0%
72%

User Sentiment Summary

Excellent User Sentiment 924 reviews
Excellent User Sentiment 639 reviews
91%
of users recommend this product

Olark has a 'excellent' User Satisfaction Rating of 91% when considering 924 user reviews from 2 recognized software review sites.

92%
of users recommend this product

Pure Chat has a 'excellent' User Satisfaction Rating of 92% when considering 639 user reviews from 2 recognized software review sites.

4.55 (462)
4.56 (319)
4.5 (462)
4.6 (320)

Awards

Olark stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Pure Chat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Simple to Use: Olark's interface is clean and intuitive, making it easy for users to navigate and find the features they need. The learning curve is minimal, allowing teams to get up and running quickly without extensive training.
Customization Options: Olark provides a variety of customization options, allowing users to tailor the chat experience to their brand and website. This includes customizing the chat box's appearance, creating automated messages, and setting up pre-chat surveys to gather visitor information.
Integrations: Olark integrates with numerous third-party applications, such as CRM systems, email marketing platforms, and help desk software. This allows users to streamline their workflows and improve efficiency by connecting Olark with their existing tools.
Real-Time Reporting: Olark offers real-time reporting features that provide insights into chat volume, visitor engagement, and agent performance. These reports help users track key metrics and make data-driven decisions to optimize their live chat strategy.
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Easy to use: Many users praise Pure Chat for its user-friendly interface, finding it simple to navigate and set up.
Good value: Users appreciate the affordability of Pure Chat, especially its free plan which offers a good range of features.
Effective communication: Users find Pure Chat helps them engage website visitors effectively, leading to increased leads and sales.
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Limited Customization: Olark offers basic customization options, but users seeking advanced branding control or unique chat box designs may find the platform restrictive. For example, modifying the chat box's shape or adding interactive elements might not be possible.
Reporting Features: While Olark provides basic reporting on chat volume and agent activity, it may lack the depth of analytics that some businesses require. Users who need granular insights into customer behavior, chat flow, or agent performance might find the reporting capabilities insufficient.
Integrations: Olark integrates with popular CRM and helpdesk platforms, but the range of integrations might not be as extensive as some competitors. Users relying on niche or industry-specific software may encounter compatibility challenges.
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Limited Customization: Users express frustration with the limited ability to customize the chat widget's appearance, impacting brand consistency.
Feature Gaps: Some users find essential live chat features missing, such as detailed reporting and advanced automation rules, hindering their ability to optimize customer interactions.
Occasional Performance Issues: A subset of users report occasional glitches and slow loading times, potentially impacting customer experience and agent efficiency.
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Users of Olark, the live chat software, frequently praise its user-friendly interface and straightforward setup, making it a popular choice for businesses of all sizes. The platform's intuitive design allows customer service representatives to manage multiple conversations simultaneously, boosting efficiency and response times. Olark's reporting and analytics tools also receive positive feedback, providing valuable insights into customer interactions and team performance. However, some users note that Olark's customization options are somewhat limited compared to competitors like Zendesk Chat and LiveChat. While Olark offers basic customization features, businesses with complex branding or workflow requirements may find it restrictive. Additionally, Olark's pricing structure, based on the number of operators, can become expensive for larger teams. Despite these limitations, Olark's strengths lie in its ease of use, affordability for smaller teams, and focus on core live chat functionality. This makes it an ideal choice for small to medium-sized businesses seeking a simple and effective solution to engage with website visitors and provide real-time support. Olark's emphasis on user-friendliness and essential features ensures that businesses can quickly implement and utilize the platform without a steep learning curve or excessive costs.

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Is Pure Chat purely the best live chat software around? Recent user reviews suggest Pure Chat is a solid choice for startups and small businesses looking to dip their toes into the world of live chat customer support. Users praise its ease of use, highlighting the straightforward setup and intuitive interface that allows even the least tech-savvy individuals to get up and running in minutes. Affordability is another major draw, with a free plan catering to smaller businesses and paid plans offering scalability for growing companies. Users specifically appreciate the seamless integration with popular platforms like WordPress and Shopify, making it a breeze to incorporate into existing workflows. However, Pure Chat isn't without its drawbacks. Some users find the customization options for the chat widget to be somewhat limited, especially compared to competitors like Intercom or Zendesk Chat. Others desire more advanced features like chatbot functionality and detailed analytics, which are often essential for larger businesses with more complex customer support needs. While Pure Chat excels at providing a basic, user-friendly live chat experience, it may not fully satisfy those seeking a more robust and feature-rich solution. Ultimately, Pure Chat is best suited for businesses prioritizing simplicity and affordability over advanced functionality. It's a great entry-level option for those new to live chat or with limited budgets, allowing them to provide real-time customer support without breaking the bank.

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Screenshots

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