Our analysts compared Drift vs Freshchat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Freshchat is a customer messaging software that helps businesses engage with customers across various channels like live chat, website, mobile app, WhatsApp, Facebook Messenger, etc. It's ideal for businesses of all sizes that want to improve customer engagement and satisfaction. Key benefits include increased customer satisfaction, improved agent productivity, and reduced resolution times. Popular features include a unified inbox for all customer conversations, bots to automate tasks, and powerful analytics to track performance.
Compared to similar products, Freshchat is known for its user-friendly interface, affordability, and comprehensive feature set. Pricing is based on the number of agents and the features required, with plans starting at $15 per agent per month billed annually.
among all Live Chat Software
Drift has a 'great' User Satisfaction Rating of 87% when considering 865 user reviews from 5 recognized software review sites.
Freshchat has a 'great' User Satisfaction Rating of 87% when considering 720 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated Drift and concluded it earns best-in-class honors for Online Visitor Management.
SelectHub research analysts have evaluated Freshchat and concluded it earns best-in-class honors for Platform Capabilities.
Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement.
Freshchat has carved out a niche for itself in the customer communication platform market, offering a compelling blend of features and affordability that resonates with many users. Reviewers frequently highlight the platform's intuitive interface and ease of use, making it a popular choice for businesses transitioning from simpler live chat solutions or those new to the world of customer messaging platforms. The seamless integration with other Freshworks products, such as Freshdesk and Freshsales, is another major draw, providing a unified view of customer interactions and streamlining workflows. This integration is particularly beneficial for businesses already invested in the Freshworks ecosystem, allowing them to leverage existing data and processes without the need for complex integrations. However, some users note that Freshchat's reporting and analytics capabilities could be more robust, especially when compared to competitors like Intercom or Zendesk Chat. While the platform offers basic reporting features, it may not provide the depth of insights needed by larger businesses or those with complex reporting requirements. Additionally, some users mention occasional limitations in customization options, particularly regarding chat widget appearance and branding. Despite these drawbacks, Freshchat's strengths in user-friendliness, affordability, and integration make it a compelling option for small to medium-sized businesses seeking a reliable and easy-to-implement customer messaging solution. Its focus on core live chat functionality and seamless integration with other Freshworks products makes it particularly well-suited for businesses already using or considering other tools within the Freshworks ecosystem.
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