Chatra vs 123 Flash Chat

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Our analysts compared Chatra vs 123 Flash Chat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

123 Flash Chat Software Tool

Product Basics

Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window.

It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7.
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123 Flash Chat is a robust software solution designed to facilitate live chat interactions, offering a comprehensive suite of features tailored for real-time communication. It is particularly well-suited for online communities, educational institutions, and businesses seeking to enhance user engagement through dynamic chat environments. The software supports text, audio, and video chat, providing a versatile platform for various communication needs.

Key benefits include seamless integration with existing websites, customizable chat rooms, and a user-friendly interface that enhances the overall user experience. Popular features encompass private messaging, chat moderation tools, and multi-language support, making it accessible to a global audience. Users have praised its reliability and the rich set of functionalities that cater to diverse requirements.

Pricing details for 123 Flash Chat are not readily available, and it is recommended to contact SelectHub for a personalized quote based on specific needs. This ensures that users receive a tailored pricing plan that aligns with their unique requirements.

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$17/Agent, Monthly, Freemium
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Tailored to your specific needs
$19 Monthly
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Tailored to your specific needs
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Product Assistance

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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Ease of Use: Seamless set up using the easy plug and play widget. It reduces workload and increases customer satisfaction. View what users are saying before sending messages using typing indicators. 
  • Boost Sales Conversion: Follow up prospects by maintaining conversation history, including unsent messages. Saves messages even after the browser is closed. Keep customers engaged by providing access to all conversations. Pre-prep answers while customers are still typing. Track visitors’ browsing history by automatically tagging using color codes. 
  • Enhance Customer Experience: Set up a friendly tone to welcome customers visiting the website. Use saved replies or canned responses for frequently asked questions. Match speech patterns during conversations to keep customers comfortable. Provide transcripts for visitors to revisit chat conversations or send via email. 
  • Free Trial: Get access to a 10-day free trial of the paid plan. Free Forever plan is available but with limited features. 
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  • Enhanced User Engagement: 123 Flash Chat facilitates real-time interaction, keeping users engaged and encouraging longer site visits.
  • Customizable Interface: Tailor the chat interface to match your brand’s aesthetics, ensuring a seamless user experience.
  • Scalability: Easily handle a growing number of users without compromising performance, making it suitable for both small and large communities.
  • Monetization Opportunities: Integrate features like virtual gifts and premium memberships to generate additional revenue streams.
  • Security and Privacy: Robust security measures protect user data and conversations, fostering a safe online environment.
  • Cross-Platform Compatibility: Accessible on various devices and operating systems, ensuring users can chat from anywhere.
  • Moderation Tools: Advanced moderation capabilities help maintain a respectful and orderly chat environment.
  • Integration with Existing Systems: Seamlessly integrate with your current website or application, minimizing disruption and maximizing efficiency.
  • Language Support: Multi-language support broadens your reach, allowing you to cater to a global audience.
  • Analytics and Reporting: Gain insights into user behavior and chat activity with detailed analytics, helping you make informed decisions.
  • Customer Support: Reliable customer support ensures any issues are promptly addressed, minimizing downtime and user frustration.
  • Community Building: Foster a sense of community among users, enhancing loyalty and user retention.
  • Interactive Features: Incorporate multimedia elements like video and audio to enrich the chat experience.
  • Cost-Effective Solution: Offers a range of pricing plans to fit different budgets, providing value without compromising quality.
  • SEO Benefits: Increased user interaction can lead to higher search engine rankings, driving more traffic to your site.
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  • Color-Coded Names: Generates name and color code for each visitor automatically. Keep track and maintain browsing history in real time. 
  • Smart Chat Distribution: Maintain conversations by being the first to react. If an agent cannot respond within a specific timeframe, the chat gets transferred to other team members. It changes the agent’s status as offline if the agent is busy and sends a follow-up email simultaneously. 
  • Chat Reviews: Provides unlimited chat reviews. It allows an agent to review multiple chats on the phone while talking to another customer on the system. 
  • Visitor Lists: Provides the number of online visitors and starts interacting manually. It allows agents to target customers from different locations. Customize the type of information required, including current web page, referrer, location, browser and more. Highlight visitors with different colors to know their ongoing status. 
  • Automated Answers: Sends messages with questions, offers or discounts and provides the visitor with multiple reply options. After choosing the preferred option, the bot sends another automated message. 
  • Form and Lead Capture: Sends automatic welcome messages to visitors and collects relevant information instantly. It prompts the visitor to fill out forms and other details. 
  • Targeted Chats: Manages and analyzes the number of leads by proactively engaging with customers. Set up smart triggers to reduce pop-up chats. Use default templates for setting up important triggers. 
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  • Multi-Platform Compatibility: Seamlessly integrates with various platforms including Windows, Mac, and Linux.
  • Customizable Interface: Offers extensive customization options for chat room themes, layouts, and user interfaces.
  • Video and Audio Chat: Supports high-quality video and audio communication, enhancing user interaction.
  • Mobile Support: Fully functional on mobile devices, ensuring users can chat on-the-go.
  • Moderation Tools: Provides robust moderation features such as banning, kicking, and muting users to maintain a safe chat environment.
  • Private Messaging: Allows users to send private messages, facilitating one-on-one conversations.
  • Multi-Language Support: Supports multiple languages, making it accessible to a global audience.
  • File Sharing: Enables users to share files directly within the chat, streamlining collaboration.
  • Emoticons and Avatars: Includes a wide range of emoticons and customizable avatars to enhance user expression.
  • Integration with Social Media: Easily integrates with popular social media platforms like Facebook and Twitter for seamless user experience.
  • Real-Time Translation: Offers real-time translation features, breaking down language barriers between users.
  • Chat History: Maintains a log of chat history, allowing users to revisit past conversations.
  • Polls and Surveys: Facilitates the creation of polls and surveys within the chat to gather user feedback.
  • API and SDK Availability: Provides APIs and SDKs for developers to extend and customize the chat functionalities.
  • Security Features: Implements advanced security measures such as SSL encryption to protect user data.
  • Scalability: Designed to handle a large number of concurrent users, making it suitable for both small and large communities.
  • Advertising Options: Supports various advertising formats, allowing for monetization opportunities.
  • Games Integration: Includes options to integrate games within the chat, enhancing user engagement.
  • Bot Integration: Allows for the integration of chatbots to automate responses and improve user interaction.
  • Custom Commands: Enables the creation of custom commands to streamline chat operations and user interactions.
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Product Ranking

#35

among all
Live Chat Software

#102

among all
Live Chat Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Chatra
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Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 78 39 89 80 40 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 435 reviews
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95%
of users recommend this product

Chatra has a 'excellent' User Satisfaction Rating of 95% when considering 435 user reviews from 1 recognized software review sites.

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4.75 (435)
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Awards

Chatra stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy to Use: Chatra is known for its user-friendly interface and intuitive design, making it simple for both agents and customers to navigate and utilize its features effectively.
Affordable Pricing: Chatra offers competitive pricing plans, including a free plan with basic features, making it accessible to businesses of all sizes and budgets.
Customization Options: Users appreciate the ability to customize the chat widget's appearance to match their branding and website design, creating a seamless and integrated experience for visitors.
Integrations: Chatra integrates with various popular platforms and tools, such as CRMs, email marketing services, and helpdesk software, allowing businesses to streamline their workflows and improve efficiency.
Mobile App: The availability of a mobile app enables agents to stay connected and respond to customer inquiries on the go, ensuring prompt and efficient communication.
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Easy Setup: 123 Flash Chat is known for its simple installation process, allowing you to quickly deploy a chat solution on your website.
Customization: The software provides extensive customization options, enabling you to tailor the chat interface to match your brand and website design.
Forum/Portal Integration: 123 Flash Chat is designed to seamlessly integrate with external forums or portals, enhancing user engagement and communication within your existing online community.
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Limited Customization: Users express frustration over the inability to customize certain aspects of the chat widget's appearance, such as modifying the color scheme to align with their brand aesthetics.
Reporting Features: There are complaints about the platform's reporting capabilities, citing a lack of detailed analytics and insights into chat interactions, making it difficult to assess agent performance and identify areas for improvement.
Mobile App Functionality: Some users find the mobile app to be less intuitive and feature-rich compared to the desktop version, impacting their ability to manage chats and respond to customer inquiries effectively on the go.
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Outdated Technology: As its name suggests, 123 Flash Chat relies on Adobe Flash, a technology that is outdated and no longer supported by modern browsers due to security and performance issues.
Limited Mobile Compatibility: Flash's incompatibility with mobile devices like smartphones and tablets could severely limit the chat's accessibility for users on the go.
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Is Chatra all it's cracked up to be? User reviews from the past year suggest that Chatra is a solid choice for businesses looking for a live chat solution that is easy to use and affordable. Users praise Chatra for its intuitive interface, which makes it easy to set up and manage conversations. They also appreciate the software's robust feature set, which includes canned responses, conversation tracking, and integrations with other software. However, some users have noted that Chatra's reporting features are not as comprehensive as those offered by some of its competitors, such as Intercom or Zendesk. What sets Chatra apart is its focus on small to medium-sized businesses (SMBs). The software's pricing plans are designed to be accessible to businesses of all sizes, and its features are tailored to the needs of SMBs. For example, Chatra's "triggered messages" feature allows businesses to automatically send messages to visitors based on their behavior on the website, such as time spent on a page or pages visited. This can be a valuable tool for SMBs that are looking to increase engagement and conversions. Overall, Chatra is a good option for businesses that are looking for an affordable and easy-to-use live chat solution. Its focus on SMBs makes it a particularly good choice for businesses that are just starting out or that have limited resources.

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Is 123 Flash Chat all it's cracked up to be? Based on user reviews, 123 Flash Chat seems to be a mixed bag. While some users praise its ease of installation and compatibility with various platforms, the lack of recent reviews raises concerns about its current relevance, especially in a rapidly evolving technological landscape. For instance, a user in 2014 lauded its seamless integration with their PHPChat site, highlighting its compatibility as a key strength. However, the absence of feedback from the past nine years makes it difficult to ascertain if these advantages still hold true. Furthermore, the software's reliance on Flash, a technology that has largely been phased out due to security and performance issues, raises a red flag. While the company claims to have released an HTML5 client for mobile and PC, the lack of user feedback on this newer version makes it difficult to assess its effectiveness. This reliance on outdated technology could potentially pose security risks and compatibility issues with modern browsers and devices. In conclusion, while 123 Flash Chat might have been a viable option in the past, the lack of recent user reviews combined with its dependence on outdated technology makes it difficult to recommend wholeheartedly. It might be suitable for users prioritizing affordability and seeking basic chat functionalities, but those requiring modern features, robust security, and ongoing support might need to explore alternative solutions.

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