ServeManager vs Firm Central

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Our analysts compared ServeManager vs Firm Central based on data from our 400+ point analysis of Legal Software, user reviews and our own crowdsourced data from our free software selection platform.

Firm Central Software Tool

Product Basics

ServeManager is a comprehensive software solution designed to streamline the management of legal tasks, particularly for process servers, law firms, and legal support professionals. It excels in organizing and tracking service of process jobs, offering real-time updates, GPS tracking, and automated status notifications. This makes it particularly beneficial for industries that require meticulous documentation and timely communication, such as legal services and law enforcement.

One of the standout features of ServeManager is its user-friendly interface, which simplifies the assignment and monitoring of tasks. The software also integrates seamlessly with other legal tools, enhancing its utility. Users appreciate the ability to generate detailed reports and invoices directly from the platform, which saves time and reduces administrative overhead.

While specific pricing details are not readily available, ServeManager typically offers flexible subscription plans that cater to different business sizes and needs. For precise pricing information, it is advisable to contact SelectHub for a tailored quote.

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Firm Central is an end-to-end cloud-based solution that provides firms with a centralized interface to manage legal matters, accounting, calendaring, time tracking, billing and client communication. Users can track time and expenses efficiently from multiple devices and create flexible payment options and custom invoices for clients. Monitor legal workflows using its legal calendar with custom rules templates, deadline assistance, permissions-based access and multiple viewing options. Dashboards and reports provide up-to-date data-driven insights.

It offers robust data security with encryption, compliant servers and 24/7 security monitoring. It also provides continuous data backups and seamless integrations. Users can access it from anywhere, from any device.
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$39 Monthly
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Tailored to your specific needs
$40/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Automate routine tasks such as document generation and status updates, freeing up time for more critical activities.
  • Enhanced Communication: Centralize communication with clients and team members, ensuring everyone stays informed and reducing the risk of miscommunication.
  • Real-Time Updates: Receive instant notifications on task progress and status changes, allowing for timely decision-making and adjustments.
  • Increased Accountability: Track every action taken on a case, providing a clear audit trail that enhances transparency and accountability.
  • Customizable Workflows: Tailor workflows to match your specific processes, ensuring the software adapts to your needs rather than the other way around.
  • Secure Data Management: Protect sensitive information with robust security measures, including encryption and access controls, to ensure compliance with legal standards.
  • Cost Savings: Reduce overhead costs by minimizing manual labor and errors, leading to more efficient use of resources and budget.
  • Client Satisfaction: Provide clients with timely updates and transparent communication, enhancing their trust and satisfaction with your services.
  • Scalability: Easily scale your operations as your business grows, without the need for significant additional investment in new systems or processes.
  • Data-Driven Insights: Leverage analytics and reporting tools to gain insights into your operations, helping you make informed decisions and identify areas for improvement.
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  • Comprehensive Reports: Get detailed daily, weekly and monthly reports of billable and non-billable time tracked. Maximize accuracy by cross-checking before billing. 
  • Easy Access: Directly access Westlaw’s legal research network from the homepage. 
  • Customizable Dashboard: Customize the dashboard with status bars for crucial functions. 
  • Simplify Collaboration: Collaborate with clients and team members by integrating with SharePoint. 
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  • Case Management: Centralize all case details, documents, and notes in one place for easy access and organization.
  • Real-Time Updates: Receive instant notifications and updates on the status of serves, ensuring you are always informed.
  • GPS Tracking: Track the location of process servers in real-time, providing transparency and accountability.
  • Document Upload: Easily upload and store affidavits, photos, and other important documents directly within the platform.
  • Client Portal: Offer clients a dedicated portal to view case progress, download documents, and communicate with your team.
  • Automated Invoicing: Generate and send invoices automatically based on completed serves, streamlining your billing process.
  • Customizable Templates: Use and modify templates for affidavits, invoices, and other documents to fit your specific needs.
  • Mobile App: Access ServeManager on-the-go with a mobile app designed for both iOS and Android devices.
  • Integration Capabilities: Integrate with other legal software and tools, such as Clio and QuickBooks, to enhance workflow efficiency.
  • Secure Communication: Utilize encrypted messaging within the platform to ensure confidential information remains protected.
  • Service Mapping: Visualize service attempts and completions on a map, aiding in strategic planning and resource allocation.
  • Detailed Reporting: Generate comprehensive reports on serve attempts, completions, and other key metrics for performance analysis.
  • Multi-User Access: Allow multiple team members to access and collaborate on cases simultaneously, improving teamwork and productivity.
  • Time Stamping: Automatically record the date and time of each serve attempt, providing an accurate and verifiable timeline.
  • Client Management: Maintain detailed records of client interactions, preferences, and history to enhance client relationships.
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  • Matter Management: Manage legal matters, tasks, contacts, deadlines and documents from a single platform. Automate the client intake process and store an unlimited amount of documentation and files. 
    • Matter Search: Identify specific legal documents and files with the global search function. 
  • Collaboration: Securely share case files and calendar entries with all team members and counsels. Encourage collaboration between counsels and clients with a dedicated client portal. 
  • Task Management: Assign tasks to staff members, set reminders for important events and appointments and keep track of notifications. Monitor document reviews and updates and perform conflict checks across the client database. 
  • Time Tracking and Billing: Track every single minute of billable time with the Firm Central Time & BIlling portal. Create and operate trust funds, run reports and issue expedited invoices for faster payments. 
    • Financial Reporting: Generate reports with custom datasets to identify profitable practice areas, aging receivables, referral values, important clients and more. 
    • Financial Dashboard: Get real-time access to firm financials, outstanding bills, WIP, year-end reconciliations and more through a single interface. Use the dashboard insights for agile decision-making and strategic future planning. 
    • Time and Expense: Log billable hours with multiple timers from any computer or mobile device. Integrate time tracking and billing capabilities to directly invoice for the time entries. 
    • Billing: Prepare tailored payment plans and payment options for clients. Edit invoices and accept credit card payments with the ClientPay portal. 
  • Accounting: Manage separate trust and operating accounts with purpose-built accounting software. Process invoices ethically and in compliance with industry standards. 
    • Reports: Run regular accounting reports to measure profitability, discounts, write-offs, bank reconciliations, account transactions and more. Stay on top of the firm’s financial health to make informed decisions. 
    • Eliminate Error: Automate data entry to eliminate duplicate data and human errors. 
    • Compliance: Prepare an audit trail for all trust account transactions and simplify year-end reconciliations. Set up internal controls to protect financial data from leaks. 
  • Legal Calendar: Manage deadlines, events, hearings and more with the integrated legal calendar tool. 
    • Deadlines: The Deadlines Assistant automatically computes the deadlines of ongoing projects based on the rules set by the firm’s jurisdiction. Set up custom rules if required. 
    • Calendar Sync: Add, edit and update events in either the built-in calendar or Microsoft Outlook and automatically synchronize entries. 
    • Multiple Calendar Views: Allow all staff members to view the legal calendar for a holistic awareness of deadlines and appointments. Drill down on specific entries by matter and permissions. 
  • Mobile Application: Retain full control over legal matters and tasks while away from the office. Use the mobile application to securely access legal documents, matters, contacts, calendars and more. Track time and process expenses on the go. 
  • Security: Secure firm files and documentation in transit as well as in storage. Additionally, solve any data residency requirements with U.S.-based servers hosted by Thomson Reuters. 
    • Data Encryption: All connections to Firm Central servers are routed via HTTPS sessions with 256-bit SSL and TLS encryption. 
    • Compliance: Ensure the data security standards of the firm are compliant with SOC 2 Type II and AICPA regulations. Physical data centers are ISO 9001 and ISO 27001 certified. 
  • Client Portal: Provide clients with an encrypted communication environment for secure collaboration with counsels. 
    • Communications: Share documents, bills, case updates, messages and more with clients in real time. Monitor all client activity and maintain a record of all communications. 
    • Self-service: Clients can check case files and matter information, receive push notifications and upload documents. 
    • Security: Maintain ABA ethics mandates with the self-service portal. Use permission-based controls to decide who gets access to what items and documents. 
  • Westlaw Compatibility: Subscribe to Westlaw for built-in case citation flags and integrated global search and research tools. 
  • Integrations: Integrate with multiple Thomson Reuters applications under the same platform. Available inclusions include Westlaw legal research, Westlaw Form Builder, Practical Law and Drafting Assistant. 
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Product Ranking

#10

among all
Legal Software

#37

among all
Legal Software

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User Sentiment Summary

Excellent User Sentiment 177 reviews
Good User Sentiment 141 reviews
96%
of users recommend this product

ServeManager has a 'excellent' User Satisfaction Rating of 96% when considering 177 user reviews from 1 recognized software review sites.

74%
of users recommend this product

Firm Central has a 'good' User Satisfaction Rating of 74% when considering 141 user reviews from 5 recognized software review sites.

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4.1 (5)
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3.8 (11)
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3.68 (62)
4.8 (177)
3.7 (62)
n/a
3.0 (1)

Awards

ServeManager stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

No awards.

Synopsis of User Ratings and Reviews

Intuitive Interface: ServeManager is designed with an easy-to-learn interface that allows for quick onboarding of new staff without extensive training or manuals.
Increased Efficiency: The software streamlines workflows, automates tasks, and eliminates paperwork, enabling legal professionals to manage more serves in less time.
Time Savings: ServeManager's optimized processes and automation features save users an average of 25 minutes per serve, allowing for greater productivity and focus on other critical tasks.
Enhanced Client Satisfaction: With features like automated client notifications, online payment processing, and real-time case tracking, ServeManager helps boost client satisfaction by providing transparency and convenience.
GPS Tracking and Proof of Service: ServeManager incorporates GPS tracking to record service attempts, providing accurate and verifiable proof of service, which is essential for legal proceedings.
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Data Management: It provides easy and secure access to client records and legal matters, according to 100% of users mentioning data management.
Ease of Use: According to 83% of users who reviewed this aspect, the platform is user-friendly and easy to learn.
Sharing and Collaboration: All reviewers who mentioned this benefit said they found it easy to share and collaborate on legal matters, especially with access to SharePoint.
Task Management: According to 67% of users who reviewed this feature, the legal calendar simplifies tracking pending tasks, assignments and deadlines.
KPI Monitoring: Everyone reviewing this element said that the customizable dashboard made it easy to track KPIs.
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Limited Feature Information: User reviews highlight positive features, but lack details about potential limitations or drawbacks in ServeManager's functionality.
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Functionality: Without integrations, it has limited functionalities, according to 57% of users mentioning this element.
Integrations: According to 71% of users who reviewed this feature, integrations can be buggy and expensive.
Service and Support: 64% of users who mentioned this aspect said they found the technical support lacking in knowledge and responsiveness.
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Can ServeManager serve up a legal software solution that's a cut above the rest? User reviews from the past year suggest a resounding "yes." Customers consistently praise ServeManager for its user-friendly interface, with many claiming it's the easiest to use compared to competitors like Process Server's Toolbox. This ease of use translates to significant time savings, with users reporting an average reduction of 25 minutes per serve, a factor highly valued in the fast-paced legal field. ServeManager's automation capabilities are another major selling point, streamlining tasks such as document generation and client communication. Users particularly appreciate the software's ability to automatically populate job details across various stages, minimizing manual entry and reducing errors. The integration with QuickBooks is also frequently commended, simplifying billing and payment processes. However, some users express a desire for a standalone mobile app and a wider range of pre-built affidavit templates. Overall, ServeManager emerges as a top choice for legal professionals, especially process servers, seeking to optimize their workflow and enhance client satisfaction. Its intuitive design, coupled with robust automation and integration features, makes it a powerful tool for managing serves efficiently and effectively. While minor feature requests exist, the overwhelmingly positive feedback underscores ServeManager's value proposition in the legal software market.

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Firm Central provides legal practitioners with a capable practice management solution with direct access to Westlaw. It offers secure and fast web access to basic features, including time tracking, billing, accounting, and matter and task management modules. Access to Westlaw is an important asset and should weigh heavily on any acquisition decision. That said, multiple integrations can drive up costs and put a lot of pressure on the platform. Implementation and technical support can be hard to reach at times. Unless a Westlaw integration is absolutely essential to the firm, there are better options available in this price range.

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