Home > Legal Software > CASEpeer > CASEpeer vs Firm Central

CASEpeer vs Firm Central

Last Updated: November 18th, 2024

Our analysts compared CASEpeer vs Firm Central based on data from our 400+ point analysis of Legal Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

CASEpeer allows lawyers to manage their cases and clients in one place. It’s a cloud-based software that users can access from anywhere, anytime. It offers various features, including case, client, document and task management. Automated workflows, reporting options and task management modules support improved settlement metrics. It helps prioritize client experience with built-in self-service offerings and client portals.

Firm Central is an end-to-end cloud-based solution that provides firms with a centralized interface to manage legal matters, accounting, calendaring, time tracking, billing and client communication. Users can track time and expenses efficiently from multiple devices and create flexible payment options and custom invoices for clients. Monitor legal workflows using its legal calendar with custom rules templates, deadline assistance, permissions-based access and multiple viewing options. Dashboards and reports provide up-to-date data-driven insights.

It offers robust data security with encryption, compliant servers and 24/7 security monitoring. It also provides continuous data backups and seamless integrations. Users can access it from anywhere, from any device.

$79/User, Monthly

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$40/User, Monthly

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Tailored to your specific needs

Small

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Large

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Windows

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Android

Chromebook

Windows

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Android

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Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

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Live Online

Videos

Webinars

Phone

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Knowledge Base

24/7 Live Support

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24/7 Live Support

Product Insights

Minimize Time to Market: Transition to the platform faster with purpose-built integrations and no necessary customizations.
24/7 Available Support: Offers continuous customer support to improve resolution rates. Ensure availability in case of emergency with multiple support channels.
Simple User Interface: Make transitions quickly through an easy-to-use interface and unlimited user training.
Easy Reporting: Access multiple checklists and reports designed to evaluate and record case details.
Ensure Scalability: Introduces new features and regular patches to keep the platform up-to-date and scalable.

Comprehensive Reports: Get detailed daily, weekly and monthly reports of billable and non-billable time tracked. Maximize accuracy by cross-checking before billing.
Easy Access: Directly access Westlaw’s legal research network from the homepage.
Customizable Dashboard: Customize the dashboard with status bars for crucial functions.
Simplify Collaboration: Collaborate with clients and team members by integrating with SharePoint.

Personal Injury Case Management: Track everything case-related, from timelines and tasks to litigation and documentation.
- Case Timelines: Follow case timelines to monitor and evaluate case progression and team communication.
- Tasks: Assign responsibilities to team members with clear-cut deadlines, priority levels and reminders. Notify all relevant parties when a task is assigned and completed. Set up trigger-based workflows to dictate case assignments.
- Litigation: Best practice litigation tools provide visibility into deadlines, discovery requests, defense counsels and expert witnesses.
- Medical Treatment: Maintain a detailed record of injuries, doctor’s appointments, payments, bills and more.
Security: Secure confidential information with rolling backups and server redundancy controls. Hosted on Amazon Web Services for maximum protection.
Client Experience: Channel all customer interaction and communication through one place. Clients can view the firm’s contact information and send emails to caseworkers. Attorneys can send images, messages, documents and notes whenever required.
- eSignature: Electronically sign contracts, intake forms and fee agreements. Choose from a variety of e-signature templates and get real-time progress reports.
- Client Portal: Control access to the client portal and critical information. Attach client contact details and documents to related cases.
Practice Management: Simplify practice management with automated processes. Implement workflows for document management, status updates, task assignments, notes, accounting and more.
Legal Calendar: Manage reminders, important events, deadlines, litigation and more in real time. Automatically sync with pre-existing calendars, including Outlook, Google, Office 365, Exchange and iCal. Access relevant case files directly from calendar entries.
Accounting: Communicate with the accounting department to recover all case-related expenses. Integrate with external accounting applications, such as QuickBooks Online and Soluno. Simultaneously manage both trust and operating accounts and log all trust transactions.
Documentation: Store an unlimited number of files and flag faulty documents. Manage editing permissions and file access on the go. Integrates with Onedrive and Dropbox.
Case Leads: Leverage best practice intake forms to record lead data. Automatically collect relevant details, including incident type, referral source and injury checklist. Assign lead values based on intake checklists and prioritize follow-ups accordingly.
- Intake Window: Track the performance of intake managers and marketing campaigns.
Automation: Implement automated workflows to synchronize litigation deadlines with jurisdictional court rules. Set up custom workflows to assign tasks based on client information and case status.
Reporting: Choose from various tried and tested reports to monitor the firm’s financial health. Access latest data-driven insights, including team performance, conversion rates, personal injury KPIs, marketing ROI, turnaround time and more.
- Marketing ROI: Get in-depth insights into the firm’s ROI. Evaluate leads obtained from marketing campaigns, referrals and other sources and compare them against retention and resolution rates.
- Resource Optimization: Run reports on leads, costs, productivity, statutes and more. Get real-time visibility into financial and administrative processes. Use cloud-searching capabilities to locate the right information at the right time.
- Performance Benchmarking: Monitor team performance metrics and compare them against industry benchmarks. Identify high-performing attorneys, track engagement rates and set individual performance goals. Provide additional support to employees with recurring issues.

Matter Management: Manage legal matters, tasks, contacts, deadlines and documents from a single platform. Automate the client intake process and store an unlimited amount of documentation and files.
- Matter Search: Identify specific legal documents and files with the global search function.
Collaboration: Securely share case files and calendar entries with all team members and counsels. Encourage collaboration between counsels and clients with a dedicated client portal.
Task Management: Assign tasks to staff members, set reminders for important events and appointments and keep track of notifications. Monitor document reviews and updates and perform conflict checks across the client database.
Time Tracking and Billing: Track every single minute of billable time with the Firm Central Time & BIlling portal. Create and operate trust funds, run reports and issue expedited invoices for faster payments.
- Financial Reporting: Generate reports with custom datasets to identify profitable practice areas, aging receivables, referral values, important clients and more.
- Financial Dashboard: Get real-time access to firm financials, outstanding bills, WIP, year-end reconciliations and more through a single interface. Use the dashboard insights for agile decision-making and strategic future planning.
- Time and Expense: Log billable hours with multiple timers from any computer or mobile device. Integrate time tracking and billing capabilities to directly invoice for the time entries.
- Billing: Prepare tailored payment plans and payment options for clients. Edit invoices and accept credit card payments with the ClientPay portal.
Accounting: Manage separate trust and operating accounts with purpose-built accounting software. Process invoices ethically and in compliance with industry standards.
- Reports: Run regular accounting reports to measure profitability, discounts, write-offs, bank reconciliations, account transactions and more. Stay on top of the firm’s financial health to make informed decisions.
- Eliminate Error: Automate data entry to eliminate duplicate data and human errors.
- Compliance: Prepare an audit trail for all trust account transactions and simplify year-end reconciliations. Set up internal controls to protect financial data from leaks.
Legal Calendar: Manage deadlines, events, hearings and more with the integrated legal calendar tool.
- Deadlines: The Deadlines Assistant automatically computes the deadlines of ongoing projects based on the rules set by the firm’s jurisdiction. Set up custom rules if required.
- Calendar Sync: Add, edit and update events in either the built-in calendar or Microsoft Outlook and automatically synchronize entries.
- Multiple Calendar Views: Allow all staff members to view the legal calendar for a holistic awareness of deadlines and appointments. Drill down on specific entries by matter and permissions.
Mobile Application: Retain full control over legal matters and tasks while away from the office. Use the mobile application to securely access legal documents, matters, contacts, calendars and more. Track time and process expenses on the go.
Security: Secure firm files and documentation in transit as well as in storage. Additionally, solve any data residency requirements with U.S.-based servers hosted by Thomson Reuters.
- Data Encryption: All connections to Firm Central servers are routed via HTTPS sessions with 256-bit SSL and TLS encryption.
- Compliance: Ensure the data security standards of the firm are compliant with SOC 2 Type II and AICPA regulations. Physical data centers are ISO 9001 and ISO 27001 certified.
Client Portal: Provide clients with an encrypted communication environment for secure collaboration with counsels.
- Communications: Share documents, bills, case updates, messages and more with clients in real time. Monitor all client activity and maintain a record of all communications.
- Self-service: Clients can check case files and matter information, receive push notifications and upload documents.
- Security: Maintain ABA ethics mandates with the self-service portal. Use permission-based controls to decide who gets access to what items and documents.
Westlaw Compatibility: Subscribe to Westlaw for built-in case citation flags and integrated global search and research tools.
Integrations: Integrate with multiple Thomson Reuters applications under the same platform. Available inclusions include Westlaw legal research, Westlaw Form Builder, Practical Law and Drafting Assistant.

Product Ranking

#36

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#37

among all
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Analyst Rating Summary

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User Sentiment Summary

97%

of users recommend this product

CASEpeer has a 'excellent' User Satisfaction Rating of 97% when considering 77 user reviews from 2 recognized software review sites.

74%

of users recommend this product

Firm Central has a 'good' User Satisfaction Rating of 74% when considering 141 user reviews from 5 recognized software review sites.

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4.1 (5)

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3.8 (11)

4.81 (47)

3.68 (62)

4.9 (30)

3.7 (62)

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3.0 (1)

Awards

Synopsis of User Ratings and Reviews

Intuitive Interface: Users praise CASEpeer's user-friendly design, highlighting its ease of navigation and logical layout, which simplifies case management.

Comprehensive Features: CASEpeer is lauded for its wide array of features, including document management, calendaring, communication tools, and reporting functions, streamlining legal workflows.

Robust Reporting: Users appreciate the detailed reports generated by CASEpeer, providing valuable insights into case progress, staff performance, and overall firm productivity.

Data Management: It provides easy and secure access to client records and legal matters, according to 100% of users mentioning data management.

Ease of Use: According to 83% of users who reviewed this aspect, the platform is user-friendly and easy to learn.

Sharing and Collaboration: All reviewers who mentioned this benefit said they found it easy to share and collaborate on legal matters, especially with access to SharePoint.

Task Management: According to 67% of users who reviewed this feature, the legal calendar simplifies tracking pending tasks, assignments and deadlines.

KPI Monitoring: Everyone reviewing this element said that the customizable dashboard made it easy to track KPIs.

Limited Customization: Users express frustration over the inflexibility of templates and the inability to tailor them to specific case types or jurisdictional requirements.

Steep Learning Curve: Navigating the software's features and understanding its functionalities can be challenging, especially for those unfamiliar with legal technology.

Occasional Glitches: While generally reliable, some users report experiencing occasional software glitches or bugs that disrupt their workflow.

Functionality: Without integrations, it has limited functionalities, according to 57% of users mentioning this element.

Integrations: According to 71% of users who reviewed this feature, integrations can be buggy and expensive.

Service and Support: 64% of users who mentioned this aspect said they found the technical support lacking in knowledge and responsiveness.

Is CASEpeer the "case closed" solution for your personal injury law firm? Recent user reviews suggest that CASEpeer stands out for its intuitive design and robust reporting features, making it a breeze to track case progress and firm performance. Users rave about the platform's user-friendliness, highlighting its ease of use even for team members who aren't tech-savvy. The comprehensive reporting capabilities provide valuable insights into key performance indicators, empowering firms to make data-driven decisions and optimize their operations. However, some users have pointed out that CASEpeer's feature set, while strong for personal injury law, might not be as extensive as some competitors like Clio or MyCase, which offer a broader range of functionalities. This suggests that CASEpeer is best suited for personal injury law firms seeking a tailored solution that streamlines their specific workflows and provides in-depth reporting for this practice area. While it may not be the "jack of all trades" in the legal software market, CASEpeer's laser focus on personal injury makes it a powerful tool for firms specializing in this field.

Firm Central provides legal practitioners with a capable practice management solution with direct access to Westlaw. It offers secure and fast web access to basic features, including time tracking, billing, accounting, and matter and task management modules. Access to Westlaw is an important asset and should weigh heavily on any acquisition decision. That said, multiple integrations can drive up costs and put a lot of pressure on the platform. Implementation and technical support can be hard to reach at times. Unless a Westlaw integration is absolutely essential to the firm, there are better options available in this price range.

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FAQ

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