ManageEngine AssetExplorer vs ServiceNow ITAM

Can ManageEngine AssetExplorer help users unearth the full potential of their IT assets? User reviews from the last year suggest a mixed bag. While AssetExplorer is generally praised for its comprehensive features, user-friendly interface, and robust reporting, some drawbacks have been reported. Users particularly appreciate the remote control feature, which enables efficient remote support and sets it apart from competitors. One user raved about the detailed overview of login history, hardware changes, and software installations, calling it "a unique tool, very different from its competitors." However, some users have reported occasional bugs in reporting, particularly within the purchase order module. The network scanning feature has also been criticized for being overly comprehensive, leading to information overload. Some users have expressed frustration with difficulties in record merging and internal issue reporting. One user, while praising the software's asset categorization, auto-detection, and license management capabilities, admitted that it "needs lots of customization in the beginning." Despite these drawbacks, ManageEngine AssetExplorer remains a powerful ITAM solution suitable for organizations of various sizes, especially those looking for an easy-to-use platform with strong remote control capabilities. However, potential users should be aware of the reported limitations in reporting, network scanning, and record management.

Is ServiceNow ITAM the bee's knees when it comes to IT Asset Management, or does it fall short? User reviews from the past year paint a somewhat mixed picture of ServiceNow ITAM. While many appreciate its robust feature set and seamless integration with other ServiceNow products, some users, particularly those in larger organizations, have pointed out limitations. A key strength highlighted by users is ServiceNow ITAM's comprehensive approach to asset management. The platform excels at automating tasks like tracking software licenses and managing hardware inventory, freeing up IT teams to focus on more strategic initiatives. However, this strength can also be a double-edged sword. Some users find the platform's complexity overwhelming, particularly during the initial implementation phase. The learning curve can be steep, and maximizing the platform's potential often requires significant time and effort. Another point of contention is ServiceNow ITAM's pricing. While the platform's robust functionality is undeniably valuable, some users, especially those from smaller organizations, find the cost prohibitive. They suggest that the pricing model may not be as flexible or scalable as some of its competitors, potentially limiting its appeal to a narrower range of businesses. Overall, ServiceNow ITAM appears best suited for mid-to-large enterprises with the resources and technical expertise to navigate its complexities and leverage its full potential. Smaller organizations with tighter budgets and less IT maturity may find more value in alternative solutions that offer a better balance of features and affordability.