Lansweeper vs ServiceNow ITAM

Is Lansweeper the new sweeper in town for IT asset management, or does it need to clean up its act? User reviews from the past year paint a generally positive picture of Lansweeper, highlighting its strengths in device discovery, asset detailing, and affordability. Users particularly appreciate its ease of deployment and use, especially for software audits and report generation. For instance, one user mentioned Lansweeper's ability to track CPU, memory, and network usage on workstations at intervals, allowing them to assess user experience and validate claims about resource consumption. This granular monitoring capability was noted as a valuable feature not commonly found in other tools. However, some criticisms do surface. The reporting engine, while powerful, is considered complex and may require SQL knowledge for customization. Concerns about data sovereignty are also raised with the cloud instance, despite its superior data analysis capabilities. A few users also point out that the user interface could benefit from improvements for enhanced usability. One user specifically mentioned that while Lansweeper is simple to set up and use, its deployment tools are weak, with limited installer logic and no access to WMI for creating conditions. This suggests that while the core functionality is strong, certain aspects could be refined for a smoother user experience. Overall, Lansweeper emerges as a robust and cost-effective IT asset management solution best suited for organizations of all sizes seeking comprehensive device visibility and control. Its strengths lie in its ease of use, detailed asset information, and powerful scanning capabilities, making it particularly valuable for tasks like software audits and compliance reporting. However, organizations requiring advanced reporting customization or those with strict data sovereignty requirements might need to consider these factors.

Is ServiceNow ITAM the bee's knees when it comes to IT Asset Management, or does it fall short? User reviews from the past year paint a somewhat mixed picture of ServiceNow ITAM. While many appreciate its robust feature set and seamless integration with other ServiceNow products, some users, particularly those in larger organizations, have pointed out limitations. A key strength highlighted by users is ServiceNow ITAM's comprehensive approach to asset management. The platform excels at automating tasks like tracking software licenses and managing hardware inventory, freeing up IT teams to focus on more strategic initiatives. However, this strength can also be a double-edged sword. Some users find the platform's complexity overwhelming, particularly during the initial implementation phase. The learning curve can be steep, and maximizing the platform's potential often requires significant time and effort. Another point of contention is ServiceNow ITAM's pricing. While the platform's robust functionality is undeniably valuable, some users, especially those from smaller organizations, find the cost prohibitive. They suggest that the pricing model may not be as flexible or scalable as some of its competitors, potentially limiting its appeal to a narrower range of businesses. Overall, ServiceNow ITAM appears best suited for mid-to-large enterprises with the resources and technical expertise to navigate its complexities and leverage its full potential. Smaller organizations with tighter budgets and less IT maturity may find more value in alternative solutions that offer a better balance of features and affordability.