Device42 vs ManageEngine AssetExplorer

Is Device42 the "device" for you? User reviews from the past year suggest that Device42 is a robust IT asset management solution that excels in several key areas. Users consistently praise its intuitive interface and agentless discovery, which simplifies the often-daunting task of gaining visibility into complex IT environments. The software's dependency mapping capabilities are also highly regarded, allowing organizations to understand the intricate relationships between their IT assets and streamline change management processes. For instance, one user highlighted how Device42's dependency chart significantly benefited their change manager. Another user emphasized the platform's comprehensive nature, allowing them to start with one area, populate it, and then seamlessly move on to the next until everything is interconnected. This modular approach makes Device42 adaptable to various organizational needs and workflows. However, some users point out areas where Device42 could improve. While the support is generally considered responsive and helpful, some suggest that enhancing the knowledge base would empower users with more self-service options. Additionally, there are calls for modernizing the user interface and dashboard to align with contemporary design standards. Despite these areas for improvement, Device42 is lauded for its strong API functionality, robust IPAM capabilities, and detailed data export options, which allow for seamless integration with other tools and workflows. One user specifically appreciated the ability to populate data within Device42, export it to Excel for quick modifications, and then import it back into the system, demonstrating the platform's flexibility. Device42 is particularly well-suited for IT departments in large enterprises seeking a comprehensive solution to improve asset visibility, optimize workflows, and ensure compliance. Its ease of use, agentless discovery, and dependency mapping capabilities make it a valuable tool for organizations looking to gain control over their IT infrastructure. However, organizations prioritizing modern UI design and extensive self-service options might need to weigh these factors against Device42's strengths in other areas.

Can ManageEngine AssetExplorer help users unearth the full potential of their IT assets? User reviews from the last year suggest a mixed bag. While AssetExplorer is generally praised for its comprehensive features, user-friendly interface, and robust reporting, some drawbacks have been reported. Users particularly appreciate the remote control feature, which enables efficient remote support and sets it apart from competitors. One user raved about the detailed overview of login history, hardware changes, and software installations, calling it "a unique tool, very different from its competitors." However, some users have reported occasional bugs in reporting, particularly within the purchase order module. The network scanning feature has also been criticized for being overly comprehensive, leading to information overload. Some users have expressed frustration with difficulties in record merging and internal issue reporting. One user, while praising the software's asset categorization, auto-detection, and license management capabilities, admitted that it "needs lots of customization in the beginning." Despite these drawbacks, ManageEngine AssetExplorer remains a powerful ITAM solution suitable for organizations of various sizes, especially those looking for an easy-to-use platform with strong remote control capabilities. However, potential users should be aware of the reported limitations in reporting, network scanning, and record management.