JumpCloud vs Ping Identity

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Our analysts compared JumpCloud vs Ping Identity based on data from our 400+ point analysis of IAM Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

JumpCloud offers a comprehensive solution that centralizes identity and access management across various IT resources. It is particularly well-suited for organizations seeking to streamline user authentication, device management, and secure access to applications, whether on-premises or in the cloud. This platform is ideal for businesses of all sizes that require a robust, scalable directory service without the complexity of traditional on-premises solutions.

Key benefits of JumpCloud include enhanced security through multi-factor authentication, simplified user lifecycle management, and seamless integration with a wide array of applications and services. Popular features encompass single sign-on (SSO), cross-platform device management, and detailed reporting and analytics, which collectively enhance operational efficiency and security posture.

Compared to similar products, users often highlight JumpCloud's ease of use, flexibility, and comprehensive feature set. Pricing details can vary based on specific needs and usage, so it is advisable to contact SelectHub for a tailored quote.

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Ping Identity offers a comprehensive suite of software solutions designed to manage Identity and Access Management (IAM) tasks. This includes capabilities such as single sign-on (SSO), multi-factor authentication (MFA), and access security. The platform is particularly well-suited for large enterprises and organizations that require robust security measures and seamless user experiences. This is due to its ability to integrate with a wide range of applications and systems, ensuring secure and efficient access management.

Key benefits of Ping Identity include enhanced security, improved user productivity, and streamlined compliance with regulatory requirements. Popular features encompass adaptive authentication, API security, and centralized access control. Users often appreciate the platform's flexibility and scalability, which allow it to grow alongside their business needs.

In comparison to similar products, Ping Identity is frequently praised for its user-friendly interface and strong customer support. Pricing details can vary based on specific requirements and usage, so it is recommended to contact SelectHub for a tailored pricing quote.

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$11/User, Monthly
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$3/User, Monthly, Freemium
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Tailored to your specific needs
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Android
Chromebook
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Mobile
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Mobile

Product Assistance

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Product Insights

  • Centralized User Management: Simplify user administration by managing identities across various systems, applications, and networks from a single platform.
  • Enhanced Security: Implement multi-factor authentication (MFA) and single sign-on (SSO) to protect against unauthorized access and reduce the risk of breaches.
  • Cross-Platform Compatibility: Seamlessly manage users on Windows, macOS, and Linux devices, ensuring consistent policies and access controls across all operating systems.
  • Scalability: Easily scale your directory services to accommodate growing numbers of users and devices without significant infrastructure changes.
  • Cost Efficiency: Reduce expenses associated with maintaining on-premises directory services by leveraging a cloud-based solution.
  • Improved Compliance: Meet regulatory requirements more effectively with detailed audit logs and reporting capabilities that track user access and activity.
  • Streamlined Onboarding and Offboarding: Automate the provisioning and deprovisioning of user accounts, ensuring new hires have immediate access and departing employees are promptly removed.
  • Remote Workforce Support: Facilitate secure access for remote employees, enabling them to connect to necessary resources from anywhere without compromising security.
  • Integration with Existing Tools: Connect with popular applications and services such as Google Workspace, Office 365, and Salesforce to streamline workflows and enhance productivity.
  • Reduced IT Workload: Minimize the administrative burden on IT staff by automating routine tasks and providing self-service options for users.
  • Consistent Policy Enforcement: Ensure uniform application of security policies and access controls across all devices and applications, reducing the risk of non-compliance.
  • Enhanced User Experience: Provide a seamless login experience with SSO, reducing the need for multiple passwords and improving user satisfaction.
  • Real-Time Monitoring: Gain visibility into user activity and system health with real-time monitoring and alerts, enabling proactive issue resolution.
  • Flexible Deployment Options: Choose between cloud-based, on-premises, or hybrid deployment models to best fit your organization's needs and infrastructure.
  • Vendor Independence: Avoid vendor lock-in by using an open directory platform that integrates with a wide range of third-party applications and services.
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  • Enhanced Security: Ping Identity provides robust multi-factor authentication (MFA) and single sign-on (SSO) capabilities, significantly reducing the risk of unauthorized access.
  • Streamlined User Experience: With SSO, users can access multiple applications with a single set of credentials, improving productivity and reducing password fatigue.
  • Scalability: The platform can easily scale to accommodate growing user bases and increasing authentication requests, making it suitable for organizations of all sizes.
  • Compliance Support: Ping Identity helps organizations meet regulatory requirements such as GDPR, HIPAA, and CCPA by providing detailed audit logs and secure data handling practices.
  • Reduced IT Overhead: Automated user provisioning and de-provisioning streamline administrative tasks, freeing up IT resources for other critical projects.
  • Improved Customer Experience: By offering secure and seamless access to customer-facing applications, Ping Identity enhances user satisfaction and loyalty.
  • Integration Flexibility: The platform supports a wide range of applications and protocols, ensuring compatibility with existing IT infrastructure and future technologies.
  • Risk Mitigation: Advanced threat detection and response capabilities help identify and mitigate potential security threats before they can cause harm.
  • Cost Efficiency: By reducing the need for multiple authentication solutions and minimizing security breaches, Ping Identity can lead to significant cost savings.
  • Centralized Management: A unified dashboard allows administrators to manage user identities, access policies, and security settings from a single interface, enhancing operational efficiency.
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  • Unified Identity Management: Centralizes user identities across various IT resources, including applications, networks, and devices.
  • Cross-Platform Support: Provides seamless integration with Windows, macOS, and Linux systems, ensuring compatibility across diverse environments.
  • Single Sign-On (SSO): Simplifies user access to multiple applications with one set of credentials, enhancing security and user experience.
  • Multi-Factor Authentication (MFA): Adds an extra layer of security by requiring additional verification methods beyond just passwords.
  • Directory Insights: Offers detailed logging and reporting capabilities to monitor user activities and system changes.
  • LDAP-as-a-Service: Provides LDAP protocol support without the need for on-premises infrastructure, facilitating easier management of legacy applications.
  • RADIUS-as-a-Service: Enables secure network access through RADIUS authentication, supporting Wi-Fi and VPN connections.
  • Device Management: Allows administrators to enforce security policies and manage devices remotely, ensuring compliance and security.
  • Cloud-Based Directory: Eliminates the need for on-premises directory services, reducing hardware and maintenance costs.
  • API Integration: Offers robust APIs for integrating with other IT systems and automating administrative tasks.
  • Zero Trust Security Model: Implements a security framework that requires verification for every access request, minimizing the risk of breaches.
  • Conditional Access Policies: Enables administrators to set rules based on user roles, locations, and device states to control access to resources.
  • Self-Service Password Management: Empowers users to reset their passwords and manage their accounts, reducing helpdesk workload.
  • Group Management: Facilitates the organization of users into groups for streamlined access control and policy enforcement.
  • Integration with HR Systems: Syncs with HR platforms to automate user provisioning and deprovisioning based on employment status.
  • Compliance Support: Helps organizations meet regulatory requirements by providing tools for auditing and reporting.
  • Customizable User Portals: Offers personalized user portals for accessing applications and managing accounts.
  • Scalability: Designed to grow with your organization, supporting small businesses to large enterprises without compromising performance.
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  • Single Sign-On (SSO): Provides seamless access to multiple applications with one set of credentials, enhancing user convenience and security.
  • Multi-Factor Authentication (MFA): Adds an extra layer of security by requiring multiple forms of verification, such as a password and a mobile device code.
  • Adaptive Authentication: Uses contextual data like user behavior and device information to dynamically adjust authentication requirements, reducing friction for legitimate users.
  • Identity Federation: Enables secure sharing of identity information across different domains and organizations, facilitating collaboration and access management.
  • Access Management: Provides fine-grained control over who can access specific resources, ensuring that only authorized users can reach sensitive data.
  • Directory Integration: Seamlessly integrates with existing directory services such as Active Directory and LDAP, allowing for centralized user management.
  • API Security: Protects APIs from unauthorized access and threats by enforcing robust security policies and monitoring API traffic.
  • Cloud Identity Services: Offers identity management capabilities for cloud-based applications, ensuring consistent security policies across on-premises and cloud environments.
  • Self-Service Capabilities: Empowers users to manage their own profiles, reset passwords, and handle other routine tasks without IT intervention, improving efficiency.
  • Compliance and Reporting: Provides detailed audit logs and compliance reports to help organizations meet regulatory requirements and maintain security standards.
  • Delegated Administration: Allows administrators to delegate specific management tasks to other users, distributing workload and enhancing operational efficiency.
  • Scalability: Designed to handle large-scale deployments, ensuring performance and reliability even as the number of users and applications grows.
  • Integration with Third-Party Applications: Supports a wide range of integrations with popular enterprise applications, enhancing interoperability and extending functionality.
  • Customizable User Experience: Offers the ability to tailor the user interface and workflows to meet specific organizational needs and branding requirements.
  • Risk-Based Authentication: Evaluates the risk level of each login attempt and adjusts authentication requirements accordingly, balancing security and user convenience.
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Product Ranking

#8

among all
IAM Software

#13

among all
IAM Software

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Analyst Rating Summary

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Identity Lifecycle Management
Password Management
Platform Capabilities
Privileged Access Management
Reporting
Identity Lifecycle Management
Password Management
Reporting
Security
User Authentication and Access Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

JumpCloud
Ping Identity
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Identity Lifecycle Management Password Management Platform Capabilities Privileged Access Management Reporting User Authentication And Access Management 100 100 100 100 100 86 100 100 97 75 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

88%
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User Sentiment Summary

Excellent User Sentiment 2709 reviews
Excellent User Sentiment 714 reviews
90%
of users recommend this product

JumpCloud has a 'excellent' User Satisfaction Rating of 90% when considering 2709 user reviews from 3 recognized software review sites.

90%
of users recommend this product

Ping Identity has a 'excellent' User Satisfaction Rating of 90% when considering 714 user reviews from 3 recognized software review sites.

4.5 (2599)
4.4 (106)
n/a
4.7 (38)
4.4 (72)
4.5 (570)
4.4 (38)
n/a

Awards

JumpCloud stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Ping Identity stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Integrations: JumpCloud excels at connecting with popular services like Office 365 and Azure, making user account management a breeze.
Cost Savings: By moving away from on-site Active Directory setups, JumpCloud eliminates the expenses of maintaining physical servers and purchasing additional Client Access Licenses.
Effortless Scalability: Whether you're a small business or a large enterprise, JumpCloud is designed to grow with your organization's needs.
Expanded Functionality: JumpCloud goes beyond basic directory services by offering features like Radius directory integration, which is useful for managing WiFi access points.
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Strong Security: Users praise the robust security features like multi-factor authentication and single sign-on, which enhance security and make access smoother.
Easy to Use: The platform is known for being user-friendly and integrates well across various devices, including computers, smartphones, and even Apple Watches.
Flexible Deployment: Ping Identity accommodates different needs by supporting SaaS, hybrid, and on-premises models, giving organizations the flexibility to choose what suits them best.
Happy Customers: With a high Net Promoter Score (NPS) of +61, Ping Identity demonstrates strong customer satisfaction and loyalty, indicating that users generally have positive experiences with the product.
Comprehensive Solution: The suite includes various tools like PingFederate, PingAccess, PingDirectory, and PingDataSync, offering a centralized platform to manage both internal and external single sign-on needs.
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Directory Insights Needs Improvement: Some users report that Directory Insights, while useful, lacks polish and could benefit from enhanced filtering, custom query building, reporting capabilities, and the ability to create alerts.
Cost Scaling with User Count and Features: While JumpCloud is considered affordable, costs can rise as the number of users increases, especially when integrating additional services, which may be a concern for budget-conscious businesses.
Potential Conflicts with macOS: There have been reports of JumpCloud encountering conflicts with macOS, potentially causing issues for organizations heavily reliant on Apple devices.
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Complex User Interface: Some users find the interface for products like PingAuthorize and PingDirectory difficult to navigate and not intuitive.
Performance Issues: Occasional delays have been reported with pop-up notifications and initial sign-on using the Windows interface.
Role Management and Entitlements: Users have reported difficulties with role management and setting entitlements within Ping Identity.
Synchronization Issues: Some users have experienced problems with synchronization, where changes made within the system don't update consistently or in a timely manner.
Multi-Factor Authentication Setup: Setting up multi-factor authentication, especially with hardware tokens like YubiKeys, can be challenging and may require contacting support for assistance.
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Is JumpCloud the leap forward your business needs to manage users and devices effectively? This cloud-based platform is receiving generally positive feedback for its comprehensive approach to Directory-as-a-Service (DaaS). Users particularly appreciate how JumpCloud streamlines user and device management, making it a breeze to handle everything from a single console. This centralized approach eliminates the need to juggle multiple tools and interfaces, saving time and reducing the potential for errors. JumpCloud's robust security features, including SSO, MFA, and granular policy management, are also frequently commended. For instance, one user praised JumpCloud's ability to enforce 2FA on their servers, highlighting its role in bolstering their overall security posture. However, some users have reported occasional hiccups with the JumpCloud agent installation process. While not a widespread issue, it's worth noting that some users have found the initial setup to be less than smooth. Additionally, as with many subscription-based services, costs can climb as you add more users and integrate additional services. This scalability, while beneficial for growing businesses, means that JumpCloud's pricing might not be as appealing for smaller organizations with limited budgets. Overall, JumpCloud is lauded for its comprehensive feature set, user-friendly interface, and robust security capabilities. Its ability to simplify IT management, particularly in hybrid environments with both cloud and on-premises infrastructure, makes it a strong contender in the DaaS market. JumpCloud is particularly well-suited for small and medium-sized businesses (SMBs) looking for a cost-effective and scalable solution to manage users, devices, and access to critical resources. Its ease of use and comprehensive feature set make it an attractive alternative to traditional, often more complex, on-premises Active Directory setups, especially for organizations without dedicated IT personnel.

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Is your identity security strategy giving you the right *ping*? User reviews from the last year reveal that Ping Identity's IAM solutions are a bit like a Swiss Army knife – versatile and packed with features, but perhaps not the sharpest tool in the shed for every task. Users rave about the robust security features, particularly the multi-factor authentication with its diverse verification methods, comparing it to having multiple layers of security guards at your front door. The single sign-on feature, akin to having a master key for all your digital doors, also receives high praise for simplifying access across a wide range of applications. However, some users, particularly those working with PingAuthorize and PingDirectory, find the user interface as intricate as a labyrinth, leading to frustration and a yearning for a more intuitive design. While Ping Identity earns brownie points for its comprehensive suite of products catering to both cloud and on-premises environments, some users report experiencing performance hiccups, like delays in notifications that are about as welcome as a buffering video at a crucial moment. These occasional lags, coupled with the complex user interface, sometimes make the experience feel like navigating rush hour traffic – functional but not always smooth sailing. Ping Identity differentiates itself through its versatility and a strong emphasis on security, much like a fortress with multiple entry points, each secured with state-of-the-art technology. This makes it a good fit for organizations, particularly those in sectors like finance and healthcare, where robust security is paramount. However, its complexity might be overwhelming for smaller organizations or those seeking a more plug-and-play solution. For them, a simpler IAM solution might be a better fit, like choosing a nimble scooter for city commutes over a heavy-duty truck.

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