Cisco Duo vs JumpCloud

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Our analysts compared Cisco Duo vs JumpCloud based on data from our 400+ point analysis of IAM Software, user reviews and our own crowdsourced data from our free software selection platform.

Cisco Duo Software Tool

Product Basics

Cisco Duo is a robust software solution designed to manage identity security tasks, including multi-factor authentication (MFA), single sign-on (SSO), and device trust. It is particularly well-suited for organizations across various industries such as healthcare, finance, and education, where securing sensitive information is paramount. The software's unique benefits include ease of deployment, user-friendly interface, and comprehensive security features that ensure only trusted users and devices can access critical applications.

Popular features of Cisco Duo include adaptive authentication, which adjusts security measures based on user behavior, and detailed reporting capabilities that provide insights into access patterns and potential security threats. Compared to similar products, users often highlight its seamless integration with existing systems and the high level of customer support. Pricing details can vary based on the specific needs and scale of the organization, so it is recommended to contact SelectHub for a tailored quote.

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JumpCloud offers a comprehensive solution that centralizes identity and access management across various IT resources. It is particularly well-suited for organizations seeking to streamline user authentication, device management, and secure access to applications, whether on-premises or in the cloud. This platform is ideal for businesses of all sizes that require a robust, scalable directory service without the complexity of traditional on-premises solutions.

Key benefits of JumpCloud include enhanced security through multi-factor authentication, simplified user lifecycle management, and seamless integration with a wide array of applications and services. Popular features encompass single sign-on (SSO), cross-platform device management, and detailed reporting and analytics, which collectively enhance operational efficiency and security posture.

Compared to similar products, users often highlight JumpCloud's ease of use, flexibility, and comprehensive feature set. Pricing details can vary based on specific needs and usage, so it is advisable to contact SelectHub for a tailored quote.

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Product Insights

  • Enhanced Security: Cisco Duo provides multi-factor authentication (MFA), significantly reducing the risk of unauthorized access to sensitive information.
  • Ease of Use: The intuitive interface ensures that both IT administrators and end-users can navigate and utilize the platform with minimal training.
  • Scalability: Cisco Duo can easily scale to accommodate growing businesses, supporting thousands of users without compromising performance.
  • Compliance Support: Helps organizations meet regulatory requirements such as GDPR, HIPAA, and PCI-DSS by providing robust security measures.
  • Seamless Integration: Integrates effortlessly with a wide range of applications and services, including cloud-based and on-premises solutions.
  • Real-Time Monitoring: Offers real-time monitoring and reporting, enabling quick identification and response to potential security threats.
  • Reduced Operational Costs: By preventing security breaches, Cisco Duo helps avoid the financial and reputational costs associated with data loss.
  • User-Friendly Authentication: Provides various authentication methods such as push notifications, SMS, and phone calls, catering to different user preferences.
  • Device Health Checks: Ensures that only secure and compliant devices can access corporate resources, enhancing overall security posture.
  • Adaptive Policies: Allows the creation of adaptive access policies based on user roles, locations, and device health, ensuring tailored security measures.
  • Improved Productivity: Minimizes downtime and disruptions by providing a reliable and secure authentication process, allowing employees to focus on their tasks.
  • Comprehensive Support: Offers extensive documentation and customer support, ensuring that any issues can be resolved promptly and efficiently.
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  • Centralized User Management: Simplify user administration by managing identities across various systems, applications, and networks from a single platform.
  • Enhanced Security: Implement multi-factor authentication (MFA) and single sign-on (SSO) to protect against unauthorized access and reduce the risk of breaches.
  • Cross-Platform Compatibility: Seamlessly manage users on Windows, macOS, and Linux devices, ensuring consistent policies and access controls across all operating systems.
  • Scalability: Easily scale your directory services to accommodate growing numbers of users and devices without significant infrastructure changes.
  • Cost Efficiency: Reduce expenses associated with maintaining on-premises directory services by leveraging a cloud-based solution.
  • Improved Compliance: Meet regulatory requirements more effectively with detailed audit logs and reporting capabilities that track user access and activity.
  • Streamlined Onboarding and Offboarding: Automate the provisioning and deprovisioning of user accounts, ensuring new hires have immediate access and departing employees are promptly removed.
  • Remote Workforce Support: Facilitate secure access for remote employees, enabling them to connect to necessary resources from anywhere without compromising security.
  • Integration with Existing Tools: Connect with popular applications and services such as Google Workspace, Office 365, and Salesforce to streamline workflows and enhance productivity.
  • Reduced IT Workload: Minimize the administrative burden on IT staff by automating routine tasks and providing self-service options for users.
  • Consistent Policy Enforcement: Ensure uniform application of security policies and access controls across all devices and applications, reducing the risk of non-compliance.
  • Enhanced User Experience: Provide a seamless login experience with SSO, reducing the need for multiple passwords and improving user satisfaction.
  • Real-Time Monitoring: Gain visibility into user activity and system health with real-time monitoring and alerts, enabling proactive issue resolution.
  • Flexible Deployment Options: Choose between cloud-based, on-premises, or hybrid deployment models to best fit your organization's needs and infrastructure.
  • Vendor Independence: Avoid vendor lock-in by using an open directory platform that integrates with a wide range of third-party applications and services.
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  • Multi-Factor Authentication (MFA): Enhances security by requiring multiple forms of verification before granting access.
  • Single Sign-On (SSO): Simplifies user access by allowing one set of credentials to access multiple applications.
  • Device Trust: Ensures that only secure, trusted devices can access your applications, reducing the risk of breaches.
  • Adaptive Authentication: Adjusts security requirements based on user behavior and context, providing a balance between security and usability.
  • Endpoint Visibility: Provides detailed insights into the devices accessing your network, helping to identify potential security risks.
  • Policy and Control: Allows administrators to set granular access policies based on user roles, locations, and device security posture.
  • Secure Remote Access: Facilitates secure access to corporate resources for remote workers without the need for a VPN.
  • Risk-Based Authentication: Evaluates the risk level of each login attempt and applies appropriate security measures.
  • Integration with Existing Systems: Seamlessly integrates with a wide range of applications and services, including cloud and on-premises solutions.
  • User Self-Service Portal: Empowers users to manage their own authentication devices and settings, reducing the burden on IT support.
  • Comprehensive Reporting: Offers detailed reports and analytics on authentication events, helping to monitor and audit security practices.
  • Push Notifications: Provides a convenient and secure way for users to approve authentication requests via their mobile devices.
  • Biometric Authentication: Supports fingerprint and facial recognition for an additional layer of security.
  • Offline Access: Allows users to authenticate even when they are not connected to the internet, ensuring continuous access.
  • Customizable Branding: Enables organizations to tailor the Duo interface to match their corporate branding.
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  • Unified Identity Management: Centralizes user identities across various IT resources, including applications, networks, and devices.
  • Cross-Platform Support: Provides seamless integration with Windows, macOS, and Linux systems, ensuring compatibility across diverse environments.
  • Single Sign-On (SSO): Simplifies user access to multiple applications with one set of credentials, enhancing security and user experience.
  • Multi-Factor Authentication (MFA): Adds an extra layer of security by requiring additional verification methods beyond just passwords.
  • Directory Insights: Offers detailed logging and reporting capabilities to monitor user activities and system changes.
  • LDAP-as-a-Service: Provides LDAP protocol support without the need for on-premises infrastructure, facilitating easier management of legacy applications.
  • RADIUS-as-a-Service: Enables secure network access through RADIUS authentication, supporting Wi-Fi and VPN connections.
  • Device Management: Allows administrators to enforce security policies and manage devices remotely, ensuring compliance and security.
  • Cloud-Based Directory: Eliminates the need for on-premises directory services, reducing hardware and maintenance costs.
  • API Integration: Offers robust APIs for integrating with other IT systems and automating administrative tasks.
  • Zero Trust Security Model: Implements a security framework that requires verification for every access request, minimizing the risk of breaches.
  • Conditional Access Policies: Enables administrators to set rules based on user roles, locations, and device states to control access to resources.
  • Self-Service Password Management: Empowers users to reset their passwords and manage their accounts, reducing helpdesk workload.
  • Group Management: Facilitates the organization of users into groups for streamlined access control and policy enforcement.
  • Integration with HR Systems: Syncs with HR platforms to automate user provisioning and deprovisioning based on employment status.
  • Compliance Support: Helps organizations meet regulatory requirements by providing tools for auditing and reporting.
  • Customizable User Portals: Offers personalized user portals for accessing applications and managing accounts.
  • Scalability: Designed to grow with your organization, supporting small businesses to large enterprises without compromising performance.
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Product Ranking

#7

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#8

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IAM Software

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Analyst Rating Summary

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Identity Lifecycle Management
Platform Capabilities
Password Management
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Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Identity Lifecycle Management Password Management Platform Capabilities Privileged Access Management Reporting User Authentication And Access Management 98 95 96 50 95 87 100 100 100 100 100 86 0 25 50 75 100
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User Sentiment Summary

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Excellent User Sentiment 2709 reviews
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90%
of users recommend this product

JumpCloud has a 'excellent' User Satisfaction Rating of 90% when considering 2709 user reviews from 3 recognized software review sites.

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4.5 (2599)
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4.4 (72)
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4.4 (38)

Awards

No awards.

JumpCloud stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Strong Security: Cisco Duo is praised for its robust security features, including multi-factor authentication (MFA) and adaptive authentication. This multi-layered approach helps verify user identities and protect against unauthorized access.
Positive User Experience: Users appreciate the platform's ease of use and intuitive interface, making the authentication process straightforward. Cisco Duo offers various authentication methods, such as push notifications, phone calls, and passcodes, allowing users to choose the most convenient option for them.
Seamless Integration: Cisco Duo integrates smoothly with existing IT infrastructures, including popular platforms like Microsoft Active Directory, Google Workspace, and various VPNs. This compatibility ensures businesses can enhance security without disrupting their current workflows or systems.
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Streamlined Integrations: JumpCloud excels at connecting with popular services like Office 365 and Azure, making user account management a breeze.
Cost Savings: By moving away from on-site Active Directory setups, JumpCloud eliminates the expenses of maintaining physical servers and purchasing additional Client Access Licenses.
Effortless Scalability: Whether you're a small business or a large enterprise, JumpCloud is designed to grow with your organization's needs.
Expanded Functionality: JumpCloud goes beyond basic directory services by offering features like Radius directory integration, which is useful for managing WiFi access points.
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Customer Support Concerns: Some users have reported a decrease in customer support quality following Cisco's acquisition of Duo.
Device-Dependent Authentication: Relying on devices for authentication can be limiting, particularly in workplaces with varying device policies or employees who frequently use personal devices for work.
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Directory Insights Needs Improvement: Some users report that Directory Insights, while useful, lacks polish and could benefit from enhanced filtering, custom query building, reporting capabilities, and the ability to create alerts.
Cost Scaling with User Count and Features: While JumpCloud is considered affordable, costs can rise as the number of users increases, especially when integrating additional services, which may be a concern for budget-conscious businesses.
Potential Conflicts with macOS: There have been reports of JumpCloud encountering conflicts with macOS, potentially causing issues for organizations heavily reliant on Apple devices.
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Is Cisco Duo the dynamic duo of identity security, or does it leave users singing the authentication blues? User reviews from the past year reveal a product that, while generally well-regarded, has a few sour notes. Cisco Duo shines brightest in its multi-factor authentication (MFA) capabilities and user-friendly interface. Users rave about the smooth integration with platforms like Azure Active Directory and AWS, making it a breeze to manage access across a sprawling digital landscape. The mobile app, with its push notifications for swift verification, earns consistent praise. One user, a Solutions Architect, highlighted the ease of deployment and onboarding as a major plus. Think of it like this: Duo is the seasoned orchestra conductor, effortlessly coordinating various instruments (your applications and devices) to create a harmonious and secure symphony of access. However, no orchestra is without its occasional off-key note. Some users have pointed out the need for improved compatibility with other vendors and a more robust Smart Licensing system. A few have also voiced concerns about privacy, a valid consideration in today's data-driven world. While Duo offers a free trial and tiered subscription plans, some users find the pricing less than harmonious compared to competitors like Okta. Overall, Cisco Duo emerges as a strong contender in the identity security arena, best suited for organizations seeking robust MFA, a user-friendly experience, and seamless integration with popular platforms. While a few areas could benefit from fine-tuning, Duo's strengths resonate strongly with users, making it a reliable choice for bolstering security posture.

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Is JumpCloud the leap forward your business needs to manage users and devices effectively? This cloud-based platform is receiving generally positive feedback for its comprehensive approach to Directory-as-a-Service (DaaS). Users particularly appreciate how JumpCloud streamlines user and device management, making it a breeze to handle everything from a single console. This centralized approach eliminates the need to juggle multiple tools and interfaces, saving time and reducing the potential for errors. JumpCloud's robust security features, including SSO, MFA, and granular policy management, are also frequently commended. For instance, one user praised JumpCloud's ability to enforce 2FA on their servers, highlighting its role in bolstering their overall security posture. However, some users have reported occasional hiccups with the JumpCloud agent installation process. While not a widespread issue, it's worth noting that some users have found the initial setup to be less than smooth. Additionally, as with many subscription-based services, costs can climb as you add more users and integrate additional services. This scalability, while beneficial for growing businesses, means that JumpCloud's pricing might not be as appealing for smaller organizations with limited budgets. Overall, JumpCloud is lauded for its comprehensive feature set, user-friendly interface, and robust security capabilities. Its ability to simplify IT management, particularly in hybrid environments with both cloud and on-premises infrastructure, makes it a strong contender in the DaaS market. JumpCloud is particularly well-suited for small and medium-sized businesses (SMBs) looking for a cost-effective and scalable solution to manage users, devices, and access to critical resources. Its ease of use and comprehensive feature set make it an attractive alternative to traditional, often more complex, on-premises Active Directory setups, especially for organizations without dedicated IT personnel.

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