UKG Pro vs Employee Navigator

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Our analysts compared UKG Pro vs Employee Navigator based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

UKG Pro is a cloud-based suite designed to streamline global human capital management. It integrates essential features such as payroll, benefits administration, recruiting, onboarding and learning management.

UKG Pro stands out in key areas like document management, payroll management, professional services and maintenance, earning it a spot as one of our top five HR products.

UKG Pro incorporates advanced technologies like machine learning, AI, predictive analytics and business intelligence. These innovations optimize performance, automate tasks, enhance workforce understanding and foster employee retention.

Notably, its advanced scheduling feature prioritizes workforce well-being by ensuring optimal staffing levels and controlling labor costs.

Artificial intelligence (AI) plays a pivotal role in enhancing HR capabilities through schedule optimization, statistical forecasting, retention prediction, employee sentiment analysis and candidate matching.

Starting at $100 per user per month, UKG Pro offers a per-user pricing model with a free trial available upon request. It features 24/7 live support, empowering employees through self-service portals, seamless integrations with payroll and benefits systems, and analytics capabilities for data-driven decision-making.

As UKG Dimension is being sunsetted, some of its functionality is moving to the main system.

Users appreciate UKG Pro's seamless integration with leading payroll, timekeeping, and benefits systems. However, some find the software's interface unintuitive and report limitations in its reporting functionality.

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Employee Navigator is a cloud-based tool that provides a complete HR service by integrating an ACA dashboard, agency monitoring, online registration, operator and payroll analytics and benefits communication. It enables companies to manage almost everything from benefits administration to recruitment to PTO requests and comes with self-service access for employees.

It controls benefit administration, cuts agency expenses, lessens retroactive enrollments, increases workplace security, minimizes employee compensation costs and streamlines training.
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$100/User, Monthly
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$630 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Gain Data Visibility: Track employee and HR data across local and international levels within one unified platform.
  • Advance Employee Insights: Get a deep understanding of employees through AI-driven predictions, suggested actions and sentiment analysis. This ability enhances performance, identifies concerns, facilitates effective hiring and retains top talent.
  • Strengthen Data-Driven Decision Making: Utilize predictive analytics to analyze data comprehensively, optimizing decisions related to recruitment, promotions and retention.
  • Save Money: Reduce turnover costs by proactively improving employee engagement and identifying risk factors.
  • Add Flexibility: Provide secure access to pay information and employee details through the mobile app. The system uses touch and face ID for security, offers push notifications and syncs with the platform in real time so data is always up to date.
  • Offer Better Employee Support: Save time by automating frequent internal service processes and giving employees access to help material so they can find answers on their own.
  • Boost Knowledge Retention: Keep your company know-how sharp by letting employees share their expertise through learning courses and newsfeeds. This capability ensures knowledge continuity even when team members change roles or retire.
  • Enhance Candidate Experience: Simplify and personalize the recruiting process, ensuring candidates have a positive interaction from the outset. Improve the likelihood of attracting and retaining top talent to reduce application abandonment rates.
  • Improve Employee Onboarding: Integrate new hires seamlessly with robust onboarding technology. This personalized approach fosters early engagement and connectivity, setting the stage for long-term success and retention.
  • Ensure Effective Performance Management: Enable continuous performance evaluation and coaching. By leveraging data analytics, managers can identify growth opportunities and enhance employee development, leading to more meaningful career trajectories and increased engagement.
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  • Enable Mobility: Work directly from smartphones and mobile devices: set up tools for the HR department, manage compliance documents and business contacts anytime, from anywhere. Employees can access their plan details from any mobile device. 
  • Keep Employee Info Up-to-Date: Immediately and automatically updates with any modification to employee information, like changes in contact numbers, addresses, raises and terminations. 
  • Centralize Document Storage: Store and share all documents from handbooks to agreements and compliance papers in one safe location. 
  • Streamline Onboarding: Keep a record of policies that employees must agree to in a well-planned digital file. Digitally fill out new hire forms and onboarding documents to smoothen the onboarding process and reduce paperwork. 
  • View One Dashboard: Assess all of the business's data using a single dashboard. Enter all hires, resignations and terminations into one integrated system. 
  • Ensure Security: Provide personnel and information security. Verify the potential of all new hires before onboarding and perform background checks through a third-party vendor. Protect all business operations with a team of experienced IT professionals. 
  • Provide System Backup: Offers comprehensive onsite backup with storage management software and hardware. Store, replicate and recover high availability customer databases. 
  • Manage Access Permissions: Establish a double-layer authentication process to allow access to data. Control resource misuse by granting access based on job requirements. Restrict physical entry into the data center. 
  • User-Friendly Layout: Provide an easy-to-use self-service interface. 
  • Improve Internal Communication: Communicate better with the workforce via an organized online employee directory and save employees time and effort. 
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  • Payroll: Incorporate a scalable, configurable engine for accurate, streamlined pay processing. This feature also includes:
    • Role-based access to ensure data security.
    • Prebuilt tax compliance, automatic tax updates every quarter and GIS-powered search to ensure accurate taxes based on employee location.
    • End-of-year reporting tools, including a task checklist.
    • Pay modeling calculator, enabling employees to calculate information on their own.
    • Integration support for global payroll providers and TurboTax.
    • Dashboards showing alerts and metrics.
  • Benefits: Provide help videos and documentation to assist employees. Key components include plan recommendations and side-by-side comparisons, process automation, search filters, compliance reporting, transaction records, admin tools and connectors to hundreds of carriers.
  • Workforce Scheduling: Ensure effective shift planning and workforce management with advanced scheduling capabilities previously found in UKG Dimensions.
  • Workforce Planning and Optimization: Make strategic planning and resource allocation a breeze. UKG Pro now packs the workforce planning and optimization tools from UKG Dimensions.
  • Time and Attendance: Optimize timekeeping and absence management with UKG Pro's enhanced time tracking and attendance features, which are now integrated from UKG Dimensions.
  • Learning: Aid employee learning and development by providing:
    • On-demand, mobile access to training materials in multiple languages.
    • Gamification, rewards and social tools foster engagement.
    • Blended learning, a drag-and-drop interface for content creation and a course marketplace with more than 3,000 courses.
    • Channels for employees to capture and share knowledge with coworkers.
  • Recruiting: Make talent sourcing and acquisition for recruiting teams and candidates easier and more efficient.
    • Recruiters: Dashboards show candidate and opportunity status and AI scoring reveals applicants that are the best match. Multi-language, multiple job board postings and screening questions also included.
    • Candidates: Applicants can submit their LinkedIn profile, receive open position suggestions based on basic information and provide an in-depth picture of themselves by sharing details like motivators and behaviors.
  • Onboarding: Access a dashboard that has a timeline for tasks they need to complete, job-related videos and training material, and required forms, which they can fill out electronically. They can also create goals and connect with teammates.
  • InTouch DX: Give managers and employees flexible, real-time access for time and attendance processes. This timeclock device is designed for an hourly, mobile workforce.
    • Features include configuration options, real-time data, a touchscreen, native intelligence capabilities and multiple integrated readers.
    • Managers can track employee information, confirm transactions and ensure schedules are followed.
    • Employees can request PTO, view time cards and schedules, punch in and out, receive push notifications, and receive suggested actions based on upcoming tasks.
  • BI Reporting: Display real-time data in a clear, user-friendly format, empowering managers and executives to monitor and analyze KPIs. They offer both prebuilt and customizable reports. It provides insights for:
    • Human resource metrics like headcount based on local and global demographics.
    • Benefit plan costs and employee participation.
    • Financial information like overtime cost, pay equity and payroll totals.
    • ACA filing data, including risks, deadlines and eligibility.
    • Recruiting costs and sourcing data.
    • Employee performance, retention estimators and 9-box assessment.
    • Pay factors ranging from expenses and revenue to total compensation at the global level.
    • Survey data, including participation, engagement details, historical trends and metric performance based on industry benchmarks.
  • Compensation Management: Reward employees based on achievements through salary planning, customizable compensation plans, merit rules and analytics. It supports targets based on units, flat amounts or a percentage of base pay.
  • Performance Management: Drive employee engagement and growth while giving managers insight into individual and team performance. Features include tracking dashboards, automated reviews, goals, achievement ratings and real-time feedback.
  • Surveys: Gather employee sentiment using AI, natural language processing and machine learning. They offer a question library, templates, mobile-friendly design, custom dashboards and curated improvement suggestions.
  • File Management: Organize and manage employee documents with a central repository along with role and type-based permissions. Templates automatically fill in employee details, and a compliance assist feature ensures global adherence.
  • Succession Management: Develop a talent pipeline, ensuring your employees are prepared to take on new roles. There are plans for any level in the company, alongside talent evaluation, predictive analytics, reporting and personal development tools.
  • Integration Hub: Support developers in enhancing the system through integrations by offering:
    • A collaborative community, a developer portal and APIs.
    • Sample code and instructional articles to speed up deployment.
    • A marketplace of product and service partners.
  • UKG Talk: Facilitate engagement and inclusivity within your organization by supporting various communication methods like:
    • Company-wide announcements.
    • Direct messaging.
    • Team group chats.
    • Employee feedback and participation through celebrations, idea collection and achievement recognition.
    • Provide actionable insights by measuring communication impact and engagement metrics.
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  • ACA: Offer healthcare options to employees in compliance with the Affordable Care Act. 
    • 1094/1095 Reporting: Prepare 1094-C and 1095-C reports for sharing and submission to the IRS. Also, classify employees, receive statistics on health-plan enrollment and evaluate monthly FTE. 
  • Eligibility Tracking For Hourly Employees: Establish administrative periods for part-time employees. Monitor measurement periods for hourly workers pinpoint eligible employees and import hours easily. 
  • COBRA Administration: Automate communications with employees through COBRA notices. In addition, enable direct transmission of data to third-party administrators (TPAs) and merge all TPAs into one network. 
  • Benefits Administrations: Attract and retain talented employees by offering a comprehensive benefits package. Enroll new entries, choose insurance offerings, supervise staff insurance coverage, monitor employee enrollment deadlines. Also, allow employees to self-enroll, compare insurance plans, store essential benefit-related documents in a centralized location and handle their contribution levels. 
  • Payroll: Incorporate any preferred payroll service and enable integration with other third-party preferred payroll services to pay employees. 
  • Paperless Benefit Election: Manage benefit tasks and enroll in benefits online. Handles all benefits e-documents. Also, oversee compliance reports and business contract documents. 
  • Time Off Tracking: Submit, verify and authorize PTO requests. 
    • PTO and Vacation Management: Approve PTO requests quickly with a single click. Configure the business’ PTO and vacation policies, set up holiday details, secure correct accruals and check the team's leave history. 
    • Employee Self-Service: Allow employees to request time off quickly and access information about their accrued PTO, business holidays and the status of their requests through a self-service portal. 
  • Asset Tracking: Allocate and handle all workplace assets, such as documents, laptops and mobile phones, from a centralized dashboard. Collect and store serial numbers, descriptions, costs and other information about business assets in one place. 
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Product Ranking

#2

among all
HR Management Software

#92

among all
HR Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

UKG Pro
Employee Navigator
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Applicant Tracking And Recruiting Benefits Management Compensation Management Document Management Employee Engagement Employee Onboarding And Administration Employee Self Service Learning Management Payroll Management Performance Management Platform Capabilities Reporting And Dashboard Succession Management Time And Attendance Management Workforce Management 82 86 76 100 97 95 92 71 97 94 81 92 100 85 78 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Employee Navigator
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Availability And Scalability Deployment Options Integrations And Extensibility Mobile Platform Security 100 50 69 92 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 4051 reviews
Excellent User Sentiment 286 reviews
86%
of users recommend this product

UKG Pro has a 'great' User Satisfaction Rating of 86% when considering 4051 user reviews from 4 recognized software review sites.

90%
of users recommend this product

Employee Navigator has a 'excellent' User Satisfaction Rating of 90% when considering 286 user reviews from 4 recognized software review sites.

4.2 (1497)
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Awards

SelectHub research analysts have evaluated UKG Pro and concluded it deserves the award for the Best Overall HR Management Software available today and earns best-in-class honors for Document Management, Payroll Management, Succession Management and Professional Services and Maintenance.

Analysts' Pick Award
Document Management Award
Payroll Management Award
Succession Management Award
Professional Services and Maintenance Award

Employee Navigator stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Employee Data Management: Users commend UKG Pro for its robust employee data management capabilities.
Payroll Processing: Reviewers consistently highlight UKG Pro's payroll processing feature for its efficiency, accuracy and intuitive interface.
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Streamlined Onboarding: Employee Navigator simplifies the onboarding process, allowing HR teams to efficiently collect necessary paperwork, tax forms, and benefits enrollment electronically. This reduces paperwork and manual data entry, saving time and improving accuracy.
Centralized Employee Information: The platform serves as a central hub for storing and managing employee data, including personal details, benefits selections, and employment history. This ensures easy access to information and promotes data consistency.
Benefits Administration: Employee Navigator facilitates benefits administration by enabling employees to enroll in benefits plans, make changes during open enrollment periods, and access plan information online. This empowers employees to manage their benefits independently and reduces the administrative burden on HR staff.
Compliance Support: The platform assists with compliance requirements by providing tools for managing COBRA, ACA reporting, and other regulatory obligations. This helps businesses stay compliant with relevant laws and regulations, mitigating potential risks.
Payroll Integration: Employee Navigator integrates with various payroll systems, allowing for seamless data transfer between HR and payroll functions. This streamlines payroll processing and reduces the likelihood of errors.
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User Interface: Some users found the UI slightly outdated based on confusing design elements, unclear wording choices and inefficient grouping that collectively hinder intuitive navigation within the system.
Reporting: Some users describe UKG Pro’s reporting feature as ineffective and lacking user-friendliness.
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Limited Customization: The platform's rigidity can be frustrating for HR professionals with unique workflows or complex benefit structures, as tailoring the system to specific needs can be challenging.
Reporting Limitations: Generating custom reports or extracting specific data points can be cumbersome, often requiring manual intervention or workarounds. This can hinder data-driven decision-making and analysis.
Mobile App Functionality: The mobile app's features and user experience may not be as robust or intuitive as the desktop version, potentially limiting accessibility and convenience for employees on the go.
Customer Support: Some users have reported challenges with customer support response times or issue resolution, which can be crucial during critical enrollment periods or when facing technical difficulties.
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UKG Pro is a cloud-based platform that’s designed to streamline global human capital management across all industries. It brings together key functions like payroll, benefits, recruiting, onboarding and learning management in one place.Some standout features include an advanced scheduling tool that helps balance staffing levels and control labor costs. AI is a big player here, enhancing HR tasks with things like schedule optimization, retention forecasting, sentiment analysis and candidate matching.From what I've seen through the demo, the mobile app lays everything out in a simple, direct way with menu options like time off, pay, HR help, benefits, goals, notes and learning. Under learning, there's a variety of helpful courses, including security awareness, conflict management and mindfulness training.Completing requests seems quick and straightforward. Click HR Help and find requests to ask for a shift change, PTO or travel expense.Manage assignments by viewing "To-Dos," including what's waiting for completion and what's crossed off your list already. Plan effectively with a headcount under metrics, showing who is on leave or on the clock in real time.On the subject of planning ahead, UKG Pro scores a perfect 100 under succession management, with talent matrix, talent pool and talent insight functionalities.Document management is also a top feature, earning 100 for its capabilities. It includes access controls, document search, automatic tax document generation and the creation of employee handbooks and policies.Managing performance can be challenging, especially with a large team. It's important to ensure that everyone feels valued, but time constraints can make this difficult. UKG Pro’s talent dashboard helps by highlighting top performers and potential flight risks, making it easier for you to address issues and make necessary adjustments.One thing I really liked was that there's a page for work-life balance with improvement ideas, including resisting multitasking, expanding team goals and introducing flexible work schedules. This helps employees feel valued, which ultimately fosters more productivity and job retention.Additionally, I thought it was admirable there’s a "Giving" option on the platform for creating employee giving programs and tracking donations. This is a great source for team building, increasing engagement and building a more positive work environment.Using the live chat, I selected customer support and then UKG Pro, which led me to FAQs. After hitting thumbs down to request a representative, I asked for an in-depth demo. The chatbot offered alternative solutions or the option to end the chat. When starting a new chat, the previous conversation was visible, but there was no option to start a new chat from scratch.Pricing starts at $100 per user per month with a per-user model, and you can request a free trial.

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Ready to set your HR course for smooth sailing? Employee Navigator has garnered a reputation as a user-friendly and cost-effective solution for businesses seeking to streamline their HR processes. Users frequently highlight its intuitive interface and comprehensive suite of features, encompassing benefits administration, onboarding, and payroll management, as standout advantages. The platform's affordability further sweetens the deal, making it a compelling choice for budget-conscious organizations. However, it's worth noting that some users have expressed concerns regarding limited customization options and occasional responsiveness issues with customer support. These aspects might be particularly relevant for businesses with unique HR requirements or those who prioritize highly responsive support. Despite these drawbacks, Employee Navigator's core strengths lie in its ability to simplify complex HR tasks and provide excellent value for the price. It's an ideal fit for small to medium-sized businesses seeking an all-in-one HR solution that won't break the bank. Larger enterprises or those with intricate HR needs might want to explore alternatives offering greater customization and support. Ultimately, Employee Navigator serves as a reliable and accessible HR companion, guiding businesses through the often-choppy waters of workforce management.

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Screenshots

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