SuccessFactors vs Criterion HCM
Last Updated:Our analysts compared SuccessFactors vs Criterion HCM based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.
Product Basics
SuccessFactors HR by SAP is a comprehensive human capital management (HCM) solution designed for businesses of all sizes across various industries.
This cloud-based software is ideal for organizations looking to streamline basic HR functions while also driving strategic initiatives and planning. Users appreciate its advanced features for recruitment management, onboarding, time off tracking, time off planning, and goal structure flexibility, which enhance employee engagement and streamline HR processes.
In contrast, some users find the overall user interface to be outdated and clunky on certain pages. Additionally, the software’s extensive capabilities can make it complex to learn and require a time investment to fully understand and leverage its sophisticated features.
Regardless of your industry, finding and hiring the right talent quickly is a major challenge. SuccessFactors HR tackles this with advanced recruitment tools that streamline the hiring process, from job requisition to candidate selection.
SuccessFactors ranks in our list of the top five overall HR products and the top ten for applicant tracking, benefits management, compensation management, document management, onboarding, self service, learning management, performance management and more.
It uses AI and machine learning to enhance candidate matching and speed up recruitment, making it easier to find and onboard top talent.
Flexible goal structures and comprehensive onboarding solutions boost employee engagement and retention. These features help set clear performance objectives, track progress, and create a more engaging onboarding experience, contributing to a positive workplace culture and better retention.
SuccessFactors HR simplifies time off management with its accessible tracking and planning features, allowing employees to easily request and manage leave.
Benefits scenario modeling is available with workarounds, compared to some competitors like UKG Pro and Oracle HCM Cloud that don’t currently support it. As a leader in document management, it earns our highest score for tax document automatic generation, access controls and document sharing.
SuccessFactors HR pricing varies based on organization size, the specific modules required and the level of customization needed. SAP typically provides customized pricing based on the organization's needs and the scale of implementation.
For an accurate quote, businesses should contact SAP or an authorized SAP partner to discuss their specific requirements and receive a tailored pricing proposal.
Product Assistance
Product Insights
- Provide a Digital Boardroom: Consolidate data from various sources to get a complete view across departments. Tools for what-if scenarios and ad hoc analysis drive better decisions and shape your business strategy.
- Close Skills Gaps: Help employees pick up the skills they need to advance and cover any weak points in your company with continuous learning. This capability helps close the skills gap and sets your organization up for success.
- Operate Globally: Check eligibility, control data according to GDPR, handle work permits and visas, and comply with local labor laws.
- Enhance Your Employee Experience: Enjoy access to real-time data on overtime, accruals and employee pay info. Employees can also contact the HR department via tickets, phone, email or chat.
- Integrate HR: Get a one-stop platform for all your core HR needs through Employee Central. It seamlessly connects with other modules, giving you a smooth and consistent HR experience.
- Work Anywhere: Say hello to HR on the go with mobile options for several of the suite modules. View pay stubs, access training resources, complete timesheets and request time off.
- Get Feedback: Let your HR team generate and distribute surveys to analyze employee engagement in real time. According to our data, SuccessFactors fully supports 360-degree feedback and feedback reports.
- Add HR Extensions: Make managing a global workforce easier with the Kronos time management app. It helps boost employee engagement and keeps time management clear and straightforward. It integrates with background screening software, learning management systems and data integration platforms.
- Reduces Errors: Increases the security, accuracy and speed of employee and staff data. These increased precisions make it easier to make smart decisions based on actionable insights.
- Saves Time and Money: Automates and streamlines HCM and talent management processes such as compensation, benefits, tracking applicants and performance management. This increased efficiency saves administrators time and sanity. By eliminating manual data entry, it improves the workflow, making it easier for employees to use the platform. Through the system, it’s possible to have more control over the cost of benefits. The platform is also scalable so users can accommodate sudden company growth.
- More Informed Management: Provides reporting, data manageable and other tools that allow leadership to make more informed decisions. From there, it’s easier to communicate with staff to ensure everyone is on the same page.
- Better Talent Lifecycle: Helps with the entire process including acquisitions, screening, setting up interviews, onboarding, performance management and succession management and more.
- Joule: Use a virtual assistant to guide employees through the feedback process with easy-to-follow steps and prompts. Joule lets employees update their info right away (like location and working hours) without bouncing around multiple screens. It also streamlines promotion requests by guiding managers through the process and setting effective dates.
- Automatic Tax Document Generation: Generate essential tax documents automatically, reducing administrative workload and ensuring compliance with tax regulations.
- Payroll: Simplify payroll with automated pay calculations while ensuring compliance with both local and international rules to function globally. Plus, the self-service option lets employees easily access their information.
- Time and Attendance Management: Automate time-consuming tasks like calculating hours worked and managing absences to make scheduling more efficient.
- Recruiting and Onboarding: Create profiles, apply for jobs and track applications through a career portal. Employees can share openings and earn rewards for referrals. Recruiters can manage interviews based on candidate availability and location and provide a personalized onboarding experience.
- Learning and Development: Use the earning management system (LMS) for all your learning needs, from succession planning to career development. It handles assessments, offline courses, training schedules, and tracking employee progress and course completion.
- Performance and Compensation: Track employee performance to find top talent while providing feedback to help your team set and achieve goals. Reward employees with compensation programs and keep your numbers in line with budget modeling.
- Workforce Planning: Modeling and analysis features provide insight into financials and scenario-based outcomes. Allocate resources effectively with budget planning, anticipate staffing requirements with workforce forecasting and reduce schedule conflicts with alerts.
- Personalized Recommendations: The benefits plan recommendation tool offers a personalized ranking of benefits plans, providing employees with tailored recommendations to better meet their specific needs.
- HR Analytics: Understand your company's data with insights on performance, turnover, diversity and more. Benchmark against peers and analyze HR data in detail. Use dashboards and reports to identify issues and spot trends.
- Talent Management: Manages talent acquisition, onboarding, employee record creation and sends messages through one central database. It targets different points in the employee life cycle to aid in tracking applications, onboarding, performance management, learning management, communication, increasing engagement and more.
- Recruiting: Helps identify candidates, sort applications, screen potential hires, track interview processes and manage references, facilitate job postings and background checks. It also provides an online career portal to increase the number and variety of candidates. Through this, recruiters cut down on time and effort.
- Learning Management: Provides courses for employees and sends notifications for pass or fail status. It also manages certifications allowing managers to track progress and ensure compliance.
- Performance Management: Users can create scales to rate performance, set time periods for review, assign competencies and use standard or customized templates that allow for feedback from various different employees.
- HR: Manages attendance, benefits, compliance, communications, enrollments, payroll, and other HR tasks with one complete database. It facilitates strategic planning, streamlining workflows and other important administrative tasks. All data and important information is centralized, organized and more easily accessible.
- Data Management: Administrators have data for contacting employees, compensation, complying with the Equal Employment Opportunity, employment status, performance reviews and more. It automatically sends essential documents and reports through fax, email or online.
- Open Enrollment: Allows all staff to select and sign up for benefits. Provides email benefit letters, tracking and automatically transmits deduction to payroll systems to reduce errors.
- Self-Service for Staff: Lets employees track time, manage their PTO, get information on their payroll and more. Managers can approve PTO, write up employees and do reviews for performance. All staff can post and share information to increase collaboration and engagement.
- Mobile Capabilities: Enables workers to enter and track their time on the go. With a secure login, it tracks worker details, enters start and finish times, manages vacation and can register employee location.
- Reporting: Pulls information on emergency contacts, worker birthdays, training costs, overages, compensation planning and EEO details. The report is printable and can be customized for other needs.
- Time and Attendance: Provides scheduling, labor tracking and other attendance features for on-site or remote staff. It has one-click integration with payroll systems and provides verification for staffing with badge, biometric and PIN options.
- Payroll: Processes payment and deals with filing taxes, calculates payroll and integrates with time clocks. Administrators can print checks, download ACH files, file taxes electronically, track expense and entry information en masse into the system. In terms of taxes, it calculates local, state and federal taxes and aids in returns.
Product Ranking
#5
among all
HR Management Software
#624
among all
HR Management Software
Analyst Rating Summary
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User Sentiment Summary
2892 reviews
14 reviews
SuccessFactors has a 'great' User Satisfaction Rating of 82% when considering 2892 user reviews from 5 recognized software review sites.
Criterion HCM has a 'great' User Satisfaction Rating of 89% when considering 14 user reviews from 3 recognized software review sites.
Awards
SelectHub research analysts have evaluated SuccessFactors and concluded it earns best-in-class honors for Document Management.
Synopsis of User Ratings and Reviews
SuccessFactors provides full integration with all HR modules and can connect to other SAP solutions, such as finance to materials. With extensive customization, integration and analytics, it can be of great use for planning, developing and implementing HR strategies.According to our analysts, SAP SuccessFactors scores a 79, leading in applicant tracking and recruiting, document management, and succession management.It includes AI-assisted screening, LinkedIn applicant prospecting, automated tax documents, succession planning, offline course access and employee lifecycle tracking, helping HR cover core tasks today and plan for the future.It’s gotten praise for its strong support team, which is responsive and customer-focused, although users sometimes experience delays in resolving issues. The platform excels as a comprehensive HR solution, integrating various functions into a single system that streamlines processes and reduces costs.While there's a learning curve for most, the majority found it worth the work to centralize all things HR, especially with its AI capabilities. Recent updates have improved the UI design, though some users indicate growing pains with release-related glitches and complex integrations.SAP SuccessFactors pricing starts at $10 per user per month with a free trial.SuccessFactors makes recruitment easier with tools for job postings, tracking candidates, evaluating resumes and managing interviews. Its AI-assisted screening matches candidates to job requirements more efficiently.The onboarding module speeds up the process for new hires by automating paperwork, setting up training and ensuring a smoother transition into the company. Overall, SuccessFactors helps identify and nurture internal talent for future leadership roles, creating a smooth succession plan and minimizing the impact of turnover.
Screenshots
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