PayServ vs WebHR

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Our analysts compared PayServ vs WebHR based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

PayServ Software Tool
WebHR Software Tool

Product Basics

Payserv supports and develops employees with robust management features provided by its Workforcethrive software. Users can securely access their information from any internet-enabled device through a simplified, single source. It connects critical processes like payroll and time management to optimize daily operations.

It is designed to serve medium to large-sized businesses and supports human capital management, scheduling, employee performance and more. It can also help users stay compliant with various benefits guidelines. It is available through a cloud-based deployment strategy.
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WebHR is a full-service, cloud-based HRIS system with payroll capabilities. It standardizes, manages and automates recruitment, hiring, payment and more. Through it, administrators and employees alike can complete enrollment, onboarding, benefits, background checks, attendance and more.

Serving over 25,000 companies and around 200 countries, there’s a free version with limited functions that serve five or fewer users. For regular, paid subscriptions, it can support up to 1000 workers. It uses AI to streamline the entire process.
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Product Insights

  • Powerful Analytics: Payserv helps users gain actionable insights through Workforcethrive’s partnership with analytic.li. Better analytics and reports mean more educated decision making for stakeholders and managers. 
  • Increase Security: Dealing with sensitive payment information requires powerful security to safeguard critical data. Payserv leverages robust firewalls, password protection and encryption features to keep personal information secure. 
  • Redundancy and Backup Support: Payserv’s Workforcethrive solution ensures the security of client data with backup generators to combat power outages, and redundancy processes to guarantee that there is always a copy of critical business information. They also store client data in multiple locations to head off any issues from their main locations losing stability. 
  • Boost Overall Efficiency: Automation features can help free up team members for more important tasks. Cutting out redundant data entry can also cut down on costly human errors. Users can take the pain out of creating schedules with tools that automatically create schedules based on employee location, skill level and availability. 
  • Improve Employee Retention: Payserv’s Workforcethrive system helps users measure, reward and train employees based on their performance. Report features let managers discover trainable processes and continually improve their employees for the entirety of their careers. 
  • Implementation Support: Using Payserv’s dedicated teams and trademarked Momentum process, users can expect the entire suite to be up and running in as little as 10 to 12 weeks. 
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  • Increased Accuracy: With attendance, punch in and punch out functions and HR all covered in one centralized system, it can track employee time and where and when people are logging in from. This increases accuracy and ensures more uniformity in the data.
  • More Cost-Effective: The solution streamlines the payroll, HR, recruiting, onboarding and other processes freeing up HR time. By locating, hiring and getting workers acclimated expediently, it frees up HR to focus their time in other, more important areas.
  • Better Employee Retention: An efficient onboarding makes new hires more likely to stay at an organization. By making the recruiting process easier and faster, it decreases turnover and makes workers more likely to succeed.
  • Better Data: Through the solution’s analytics and comprehensive reporting, users can gain a better understanding of their workforce through information from timesheets, payroll, learning solutions and other profile information.
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  • Human Capital Management: Payserv’s Workforcethrive system covers the HR process spectrum from recruiting and onboarding to payroll processing and performance management. The system’s robust library of HCM features give managers and employees alike a streamlined and optimized user experience. 
  • ACA Support and Compliance: HR teams can leverage the included ACA Manager to ensure that they are always within compliance guidelines for all their employees. Giving employees an easy path to their benefits makes for happier teams and less time wasted getting them hooked up with their necessary coverage. 
  • Time Management: This system gives users everything they need to manage all of their time management processes. It includes self-service portals, attendance and exception tracking, customizable reports, automated scheduling tools and more. 
  • Payroll Features: Workforcethrive takes the tedium and complexity out of payroll processes and lets employees set payment preferences that meet their needs. It also gives users visibility into their compensation statements. Managers can leverage real-time payment information to keep their records accurate, organized and much more. 
  • Custom Reporting: Paserv gives users over 60 out-of-the-box reports that users can easily design and share with other team members. It also contains popular report inclusions like payroll registers, recaps and general ledgers. 
  • Add-On Marketplace: Want to expand the functionality of the system? Payserv gives users access to an extensive library of additions that can help keep businesses compliant and expand their system to accommodate for growth. 
  • Mobile App: Payserv’s Workforcethrive solution gives employees and managers mobile tools to access the system on-the-go. The mobile platform is designed to be accessible with robust features that give mobile users the full platform experience. 
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  • Payroll Management: The solution handles payroll processing, direct deposit, check printing, taxes, payslips and other compensation functions.
  • Reporting: It provides reporting capabilities, including custom fields, a generator for reports and graphs and other data intelligence functions. This can also create an audit trail that tracks budgets, schedules, sales and other employee metrics.
  • Attendance: The solution allows workers to track time via computer, tablet, PC or mobile on iOS and Android. On the administrative side, users can see who is working on which projects in real-time to plan shifts. The geofencing makes sure that workers are clocking in within a certain range of the office and also offers photo capabilities. By taking photos, users can be sure their employees are really clocking in themselves and not punching in a friend.
  • Biometrics: It can use biometrics devices or devices that use physical characters for identification, for attendance. The solution integrates with vendors such as Anviz, Hyvision Technology, LLC, ZKTeco and more.
  • Time Clock Kiosks: For offices that need a physical interface for time clocks, the solution offers time clock software that gets hooked into a tablet and put in the most convenient places for clocking in and out. Through photo capabilities, it also helps prevent people from clocking others in.
  • Integrations: The solution integrates with several applications including Amazon Alexa, Cortana, Dropbox, Freshbooks, G Suite, LinkedIn, Microsoft, Paychex, Slack, SurePayroll, Quickbooks and Xero.
  • Training: Employers can run learning management within the platform’s system. It helps users identify those who are under or over-performing and offer online training to workers who may lack certain skills.
  • HR Forms: Workers can create and design forms and then attach workflows as needed.
  • Surveys: The solution allows employers to conduct dynamic surveys to receive feedback, modify processes and increase engagement.
  • Onboarding: New hires can access and manage their paperwork through multiple devices. The system gives them notifications until they’ve completed their work. HR workers can assign tasks to new hires and approve and store the data after the process is complete.
  • Security: The platform offers multiple allowances for security. It uses 256-bit SSL encryption with strong algorithms to safeguard the information transfer. The platform has secure architecture and backs up vital info to an off-site location. Its data centers follow ISO27001, ISAE 3402 Type II, PCI DSS and SOC1 standards.
  • Recruiting: It includes an Applicant Tracking System to make the hiring process more efficient.
  • Online Signatures: The platform allows users to sign paperwork virtually. Users can sign PDFs and other documents from multiple devices, with several signatures. This also includes some document management capabilities.
  • Goals: It helps create and track Specific, Measurable, Attainable, Realistic and Timely goals (sometimes known as SMART goals).
  • Benefits: Workers can submit claims, register life events, do compliance reporting, select providers and run all other benefits. This includes education and disability, vision, health and life insurance.
  • Mobile: The platform has a mobile app for Android and iOS so users can check in from anywhere.
  • Worker Enrollment: The system walks employees through enrollment in benefits plans and bundles importing and exporting necessary data.
  • Background Check: Users can background check potential hires through TransUnion.
  • Other Capabilities: The solution offers a few other functions that don’t fall under other categories including leave management, job portals and employee portals and performance reviews.
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Product Ranking

#41

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#55

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User Sentiment Summary

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Great User Sentiment 1108 reviews
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86%
of users recommend this product

WebHR has a 'great' User Satisfaction Rating of 86% when considering 1108 user reviews from 5 recognized software review sites.

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4.6 (14)
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4.2 (89)
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4.27 (499)
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4.3 (499)
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4.7 (7)

Synopsis of User Ratings and Reviews

User-Friendly Interface: PayServ is recognized for its intuitive interface, making it easy for HR professionals to navigate and utilize its features effectively.
Comprehensive HR Features: The software offers a wide array of functionalities, covering essential HR processes such as onboarding, payroll, benefits administration, and performance management, all within a single system.
Strong Onboarding Process: PayServ is praised for its robust onboarding capabilities, enabling a smooth and efficient transition for new hires.
Dedicated Customer Support: Users benefit from dedicated customer service representatives and extended support hours, ensuring assistance is readily available when needed.
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Useful Recruiting Tools: Over 90% of reviewers that mentioned the recruiting features were pleased with features like the job posts, candidate profiles and resumes.
Excellent Features: In more than 90% of reviews that discussed the features, the users loved various features such as leave management, performance management, employee and data management, reporting and employee training.
Affordable: Over 80% of reviewers who mentioned price said the solution was worth the expense.
Good Customer Service: In more than 80% of reviews that mentioned the support, users felt they were friendly, prompt and helpful.
Great Time and Attendance: Users were happy with the time and attendance features in over 80% of the reviews that mentioned this feature.
Easy to Use: Over 70% of users who mentioned usability felt it was easy to learn.
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Limited Information on Specific Features: While the context highlights PayServ's comprehensive nature and positive user experiences, it lacks details about specific functionalities within areas like talent management or performance reviews.
Potential for Industry-Specific Limitations: The context doesn't mention if PayServ caters to specific industries. Businesses in highly regulated sectors might require features not explicitly mentioned.
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Integration Issues: Users who discussed the software’s integration function were dissatisfied in more than 80% of reviews.
Buggy Program: Over 80% of posts that discussed how the program ran said they ran into bugs.
Outdated UI: While many users found the program easy to use, over 60% of reviewers who discussed it said it had a dated design.
Poor Mobile App: Just under 60% of users who discussed the app said it had issues, especially on mobile.
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PayServ HR Management software has garnered largely favorable reviews from users, who praise its comprehensive features and user-friendly interface. Users find the onboarding tools, automatic tax calculations, and expert-guided benefits selection particularly helpful in streamlining HR processes. The software's robust customization options, while a strength for some, are noted as potentially overwhelming for smaller organizations with simpler needs. This suggests that PayServ might not be a one-size-fits-all solution, especially for businesses with limited HR requirements. However, the standout feature, according to users, is the exceptional customer support, available 24/7, which many feel sets PayServ apart from competitors. This dedication to customer satisfaction makes PayServ most suitable for organizations that value reliable support and require a high level of customization and comprehensive HR functionalities.

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WebHR is a payroll and HR services software. Overall, users were happy with its features and functionality and felt happy with the service. They said it was easy to learn and adapt to the workplace, though the design was dated at times. Its payroll, time and attendance, HR management and recruiting tools were especially well-reviewed. Some smaller businesses used it in lieu of hiring an outside service to manage their business. Users had issues with the integrations, in particular, finding it difficult to integrate with other programs. They also ran into issues with its mobile functionality, which they said had a less intuitive design. Occasionally, they also found bugs. Overall, it’s appropriate for businesses that want to outsource their HR services or make use of extra tools to evaluate, compensate and pay their employees.

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