Home > HR Management Software > NEOGOV > NEOGOV vs Infor HCM

NEOGOV vs Infor HCM

Last Updated: November 18th, 2024

Our analysts compared NEOGOV vs Infor HCM based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

NEOGOV offers a comprehensive suite of software solutions designed to streamline Human Resources tasks, including recruitment, onboarding, performance management, and learning management. This platform is particularly well-suited for public sector organizations, educational institutions, and government agencies due to its robust compliance features and tailored functionalities that address the unique needs of these industries.

One of the standout benefits of NEOGOV is its ability to automate and simplify complex HR processes, thereby enhancing efficiency and reducing administrative burdens. Popular features include applicant tracking, employee self-service portals, and detailed analytics that provide actionable insights into workforce management. Users often praise the intuitive interface and the seamless integration capabilities with other systems.

Compared to similar products, NEOGOV is frequently highlighted for its specialized focus on the public sector, which sets it apart in terms of compliance and regulatory adherence. Pricing details are typically customized based on the specific needs of the organization, so it is advisable to contact SelectHub for a tailored quote.

Infor HCM (formerly Infor Cloudsuite HCM) is a cloud-based product designed to deliver comprehensive capabilities for medium-sized and large organizations. Its core bundle consists of global HR, HR service delivery and talent management. Companies can add on payroll, HCM analytics and workforce management modules on an as-needed basis for extended functionality.

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Product Insights

Decrease Time-to-Hire: Save time during the hiring process with auto-scoring, automation and built-in capabilities. Includes EEO, passpoint analysis and applicant flow for handling compliance such as ADA/Section 508.
Automate Recruiting: Reduce manual work by leveraging application templates, a career page and integration with background check software.
Eliminate Paperwork: Remove the need for paperwork in common tasks with electronic forms and e-signature for hiring, onboarding and other processes.
Stay Organized: Reduce the clutter and chaos of managing physical files by using digital paperwork and automating form distribution, submission, tracking and approval.
Simplify Onboarding: Cut down on the amount of work involved in onboarding new employees. Everything from filling out W-4 and I-9 forms to completing e-verify can be done digitally.
Gain Visibility Into Employee Performance: See how individuals, teams or departments are performing and spot skill gaps. Track progress toward goals, check the status of performance reviews and uncover bottlenecks in the evaluation process.
Drive Higher Job Appeal: Make positions more attractive by offering career development via performance evaluations.
Enable Employee Growth: Equip employees to perform their jobs at the highest level via training and visual tools that let them picture promotion opportunities.
Work Strategically: Remain compliant with industry regulations and HR practices from payroll to hiring, providing more time to focus on strategic tasks.

Make Decisions Rooted in Scientific Data: With Infor HCM Talent Science capabilities, HR executives can make smarter hiring decisions. The solution relies on objective data so users can identify top talent that’s best suited for the organization. This leads to higher retention, improved performance and more accurate development.
View Real-Time Data: The software provides real-time data that is accessible from any location via mobile, tablet and desktop devices. This gives you up-to-date information and more accurate visibility into key metrics. You can control how you share that data with partners, suppliers and other parties as well.
Save Time on Recruiting Tasks: The solution incorporates automation that handles the resume screening and application review process. The AI tool can scan documents and make preliminary candidate assessments based on a candidate’s past experiences, skill sets and more, removing the burden of manually completing these repetitive tasks.
Simplify Time Tracking: The Workforce Management module allows you to automate the process of tracking contractor hours compared to labor allocations. You can also manage time-off accruals for specific countries. You have the flexibility to configure the settings for each geographic location where your company operates.
Ensure Proper Training: Infor HCM provides tools to deliver learning materials across the organization. It also enables business leaders to identify employees who are good candidates for leadership development and succession planning. Self-directed learning is accessible through employees’ personal learning space in the cloud. They can collaborate with instructors and other learners as well as engage in exercises in a simulated on-the-job environment.
Seamlessly Execute Global Payroll: Infor ION integration technology provides bi-directional, real-time data integration between Infor HCM and payroll partners. Elements like data mappings that are specific to each country help streamline the integration process. A point-and-click interface makes it easy to manage your integrations. The system also supports modifications or additional integrations that don’t require IT expertise or third-party consultants so that you can drive down TCO.
Personalize the Platform: You can control various elements of the system to give employees relevant information across different activities and to meet their unique needs.
Use Adaptive Notifications and Workflows: Infor Process Automation (IPA) adds business process management (BPM) capabilities to the solution. With it, your company can control, measure and automate business processes from people to systems, systems to systems, and people to people. IPA enables you to put a review and approval workflow into place that spans multiple steps and levels. A drag-and-drop interface allows you to build notifications and workflows with ease.

Candidate Scoring: Screens candidates automatically. After screening, testing and interview, it produces weighted scores based on customizable criteria to show hiring managers which applicants are the strongest.
ATS Reporting: Offers over 90 reports, ranging from standard and advanced to ad-hoc. Dashboards provide real-time data to stay on top of metrics like job health. Also analyzes recruitment timelines.
Background Checks: Integrates with vendors such as AssureHire, CIC Credit, Verified First, Alliance 2020, Checkr and others to run a variety of background checks. Includes EEOC and FCRA requirements to support compliant hiring.
Integration With GovernmentJobs.com: Connect with the most-used job board for the public sector, gaining access to nearly 40 million candidate profiles. Integration with Insight helps manage the hiring pipeline from one location to easily manage job listings and let applicants self-schedule interviews.
E-Forms: Build workflows with processes that can be started manually or automatically. Provides notifications and reminders. Employees can follow the status of their forms via the self-service portal.
Document Management: Stores all forms created during each employee’s time with the company, making records accessible from a central, online location.
Self-Service Portal: Allows employees to view pay stubs, request PTO and edit personal information. Actions requiring manager approval automatically trigger the approval process.
Continuous Feedback: Includes:
- Continuous communication, whether for goal-tracking, feedback or any other need.
- Scheduled check-ins and tools like journal entries that make it easy to review performance and rate employees.
- Performance improvement plans, which can be documented at every step.
Sector-Specific Learning Courses: Offers a catalog of off-the-shelf courses specific to the public sector, including Human Capital, Health and Safety, Public Works, and Law Enforcement.
Learning Management: Offers:
- Several course options: build-your-own courses, over 400 premade courses from the library and third-party content thanks to SCORM compatibility.
- A mobile-friendly interface, certifications and course grouping for organization.
- Tools to monitor course completion and learner progress.
- Reports for compliance purposes.
Core HR: Provides an employee database for data management, along with benefits administration. Seamlessly connects with the payroll and time and attendance solutions.
Payroll: Supports common requirements such as overtime, 9/80 time rules, retropays, meal penalty and future dating. Supports compliance with laws that impact payroll. Can be integrated with accounting software or any general ledger used at a company.
Time and Attendance: Structure shifts and schedules based on business needs. Mobile time entry tools and time clocks connect with digital timesheets to easily record clock-in and clock-out data, eliminating manual errors to ensure accurate payroll.

Talent Management: Infor HCM has a range of features that help support your organization’s talent management. It includes talent acquisition, onboarding, goal development, succession management, performance tracking, compensation and learning management. You can also integrate the Talent Science solution for greater insight.
Global HR: Your organization can use features in this module to manage HR functions such as benefits management, budgeting, absence and time entry, organizational structure, employee safety and occupational health.
Payroll: The Payroll add-on module lets you complete payroll processing for the U.S. and Canada. It integrates personnel information with benefits, absence, compensation, employee self-service and time-entry management. Additional capabilities include ACH, W-2s and a tax engine that takes laws, rates and limits into account.
Workforce Management: With this add-on, you can manage scheduling, record time and attendance, monitor the performance of your workforce and optimize employee workloads. It also helps your scheduling remain compliant with government, union and corporate standards.
Reporting: The system’s analytics capabilities are powered by the Birst Analytics BI platform. This provides reports and insight into people analytics and operational metrics so you can analyze important KPIs and make informed decisions.
HCM Analytics: This set of tools assists in acquiring talent, measuring labor productivity, ensuring effective staffing and making data-based decisions.
HR Service Delivery: This module consists of a case management system and personalized knowledgebase. Together, they allow your organization to provide service internally.
Security: Infor HCM relies on the security provided by Amazon Web Services (AWS) and adheres to strict industry guidelines such as ISO/IEC 27001, HIPAA, GLBA, PCI, SOX, regional privacy laws, etc. Additionally, it provides restricted access and encryption via secure FTP, PGP and TLS/SSL.
Self-Service: The solution offers self-service tools for employees and managers, which includes 24/7 access to personalized information based on each user’s role. For example, employees can view their calendar and pay stubs while managers can approve requests, access an org chart and manage performance reviews.

Product Ranking

#43

among all
HR Management Software

#12

among all
HR Management Software

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Analyst Rating Summary

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User Sentiment Summary

88%

of users recommend this product

NEOGOV has a 'great' User Satisfaction Rating of 88% when considering 364 user reviews from 4 recognized software review sites.

83%

of users recommend this product

Infor HCM has a 'great' User Satisfaction Rating of 83% when considering 75 user reviews from 4 recognized software review sites.

4.4 (79)

4.1 (23)

4.3 (181)

4.0 (3)

4.5 (96)

4.1 (26)

4.5 (8)

4.2 (23)

Awards

Synopsis of User Ratings and Reviews

User-Friendly Interface: NEOGOV is recognized for its intuitive design, making it easy for HR professionals to navigate and perform tasks efficiently.

Streamlined HR Processes: The software centralizes and automates various HR functions, such as recruiting, onboarding, and performance management, reducing manual effort and improving overall efficiency.

Comprehensive Features: NEOGOV offers a wide range of features, including applicant tracking, payroll, time and attendance, and benefits administration, catering to the diverse needs of government HR departments.

Robust Analytics and Reporting: The software provides insightful data and reporting capabilities, enabling HR professionals to make data-driven decisions and track key metrics.

Public Sector Expertise: NEOGOV is specifically designed for the public sector, ensuring compliance with industry regulations and addressing the unique requirements of government organizations.

Unified Dashboard: 57% of users who refer to capabilities found that the platform offers all necessary tools to facilitate essential tasks such as accounting, payroll, database management and statutory compliance, available on a central dashboard.

Document Accessibility: Seamless integration with finance, payroll and supply chain lets users remotely access all their documents in one place, from any location or device, according to 100% of user reviews mentioning accessibility.

Employee Satisfaction: All reviewers who reference this element stated that Infor HCM enables employee concerns to be heard, resulting in higher employee satisfaction.

User-Friendly: The software is easy to use and has an intuitive layout that makes it easy to manage even large teams, according to 60% of users who refer to ease of use.

Customer Support Challenges: Some users have reported inconsistent experiences with the responsiveness and effectiveness of NEOGOV's customer support team.

Payroll Accuracy Issues: A subset of users have found it necessary to implement workarounds within the payroll module to ensure accurate calculation of wages and deductions.

Lags Frequently: According to 100% of user reviews who mention this feature, the software frequently lags - such as when responding to questions or syncing changes - resulting in less productivity.

Lacks Advanced Functions: All user reviews that mention this aspect indicated that the software lacks several advanced features including time tracking for the sales team, PTO management and employee recruiting.

Limited Customization: All reviewers who mention this feature found the ability to customize the software to their requirements lacking.

Slow Implementation: The initial implementation of the software takes some time, according to all reviews that reference implementation.

Recent user reviews from the past year suggest that while not flawless, NEOGOV generally hits the mark. Customers rave about its user-friendly interface, making complex HR tasks like onboarding and performance management a breeze. One user, a Human Resources Assistant Director with over two years of experience using the software, praised NEOGOV for its intuitive design, stating that it streamlined their HR processes and eliminated the need for multiple platforms. This ease of use is a key differentiator for NEOGOV, as many competing products are often bogged down by clunky interfaces and convoluted workflows. However, some users have voiced concerns about NEOGOV's customer support, citing inconsistent experiences and occasional delays in response times. Additionally, a few users have reported the need to find workarounds within the payroll module to ensure accurate information, which can be a pain point for organizations that rely on seamless payroll processing. Despite these hiccups, NEOGOV's strengths in user experience, comprehensive features, and focus on the public sector make it a solid choice for government HR departments looking to streamline their operations and improve efficiency. Think of it like this: NEOGOV is like a well-organized filing cabinet that makes finding the right document a breeze, but occasionally, you might need to call a helpful colleague to locate a misplaced file. Overall, NEOGOV is best suited for government agencies and public sector organizations seeking a user-friendly and feature-rich HR solution tailored to their specific needs, particularly those who prioritize ease of use and streamlined workflows over lightning-fast customer support.

Infor HCM provides a comprehensive bundle of capabilities including talent management, HR service delivery and global HR, with the option to add other modules such as workforce management and HCM analytics as needed. Frequent lags do occur, however, leading to downtime and lower productivity. It also presents a steep learning curve and lacks some basic HR features, which is something to consider before making a choice. That said, it promotes employee engagement and offers an intuitive experience, with extensive accessibility and critical HR tools.

Screenshots

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FAQ

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