Home > HR Management Software > UKG Dimensions > UKG Dimensions vs Infor HCM

UKG Dimensions vs Infor HCM

Last Updated: November 18th, 2024

Our analysts compared UKG Dimensions vs Infor HCM based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UKG Dimensions has been merged with the UKG Pro suite and is no longer available. Visit our UKG Pro page for an in-depth breakdown of what the product offers.

Previously, UKG Dimensions helped automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management were some of the core features offered in the product prior to it being absorbed into UKG Pro. Specialized capabilities included task management, gaming and SMS ShiftFill.

Infor HCM (formerly Infor Cloudsuite HCM) is a cloud-based product designed to deliver comprehensive capabilities for medium-sized and large organizations. Its core bundle consists of global HR, HR service delivery and talent management. Companies can add on payroll, HCM analytics and workforce management modules on an as-needed basis for extended functionality.

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North Ottawa Community Hospital

Red Gold

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we're gathering data

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Product Insights

Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines.
AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts.
Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions.
Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity
Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations.
Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality.

Make Decisions Rooted in Scientific Data: With Infor HCM Talent Science capabilities, HR executives can make smarter hiring decisions. The solution relies on objective data so users can identify top talent that’s best suited for the organization. This leads to higher retention, improved performance and more accurate development.
View Real-Time Data: The software provides real-time data that is accessible from any location via mobile, tablet and desktop devices. This gives you up-to-date information and more accurate visibility into key metrics. You can control how you share that data with partners, suppliers and other parties as well.
Save Time on Recruiting Tasks: The solution incorporates automation that handles the resume screening and application review process. The AI tool can scan documents and make preliminary candidate assessments based on a candidate’s past experiences, skill sets and more, removing the burden of manually completing these repetitive tasks.
Simplify Time Tracking: The Workforce Management module allows you to automate the process of tracking contractor hours compared to labor allocations. You can also manage time-off accruals for specific countries. You have the flexibility to configure the settings for each geographic location where your company operates.
Ensure Proper Training: Infor HCM provides tools to deliver learning materials across the organization. It also enables business leaders to identify employees who are good candidates for leadership development and succession planning. Self-directed learning is accessible through employees’ personal learning space in the cloud. They can collaborate with instructors and other learners as well as engage in exercises in a simulated on-the-job environment.
Seamlessly Execute Global Payroll: Infor ION integration technology provides bi-directional, real-time data integration between Infor HCM and payroll partners. Elements like data mappings that are specific to each country help streamline the integration process. A point-and-click interface makes it easy to manage your integrations. The system also supports modifications or additional integrations that don’t require IT expertise or third-party consultants so that you can drive down TCO.
Personalize the Platform: You can control various elements of the system to give employees relevant information across different activities and to meet their unique needs.
Use Adaptive Notifications and Workflows: Infor Process Automation (IPA) adds business process management (BPM) capabilities to the solution. With it, your company can control, measure and automate business processes from people to systems, systems to systems, and people to people. IPA enables you to put a review and approval workflow into place that spans multiple steps and levels. A drag-and-drop interface allows you to build notifications and workflows with ease.

Timekeeping:
- Automatically track, manage and control attendance with real-time employee data on a centralized platform.
- Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches.
- Visualize, filter, sort and export time and attendance data through dataviews and reports.
- Reduce payroll errors and costly overtime.
Scheduling:
- Create effective schedules and have a single access point for information on shifts, time off and holidays.
- Use AI capabilities to predict high and low volume units to assign labor based on demand.
- View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar.
- Reduce payroll errors and costly overtime.
Absence Management:
- Manage sick time, leaves and vacation time from one place.
- Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds.
- Automate disciplinary actions and rewards and track the effect of absenteeism in real time.
- Manage and store employee leave records and rewards for compliance and backup.
Analytics:
- Dataviews give real-time access to operational data in an Excel format.
- Sort, filter and group data at different levels and visualize it with charts and graphs.
- Interactive reports highlight problems and opportunities.
- Build and customize standard reports.
- Use ad-hoc reporting to access and analyze data.
- Comparative reports show current performance with company goals and objectives.
Work Datasheet:
- Create customized forms for better data accuracy and productivity.
- Transfer and access updated information through integration with ERP solutions.
- Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly.
Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in.

TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device.
Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting.

HR:
- Source, access and track new recruits, and promote employee satisfaction with performance and compensation management.
- Access one employee record and reduce reporting complications.
- Automate routine tasks and manage and schedule tasks associated with job requisitions.
- Stay compliant with changing labor laws and regulations.
Payroll:
- Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates.
- Sort, group, filter and customize standard payroll reports.
- Calculate paycheck information and make informed budget plans.
- Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more.
Payroll Services:
- Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes.
- Manage compliance across various tax types and jurisdictions.
- Avoid filling errors and factor in requirements for taxing and taxation wage accumulations.
- Make timely and accurate payments, and streamline the garnishment process.
- Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing.
- MasterTax helps balance, schedule, pay and file payroll tax.
Talent Acquisition:
- Use a heat map that shows employee turnover and the areas that need more attention.
- Simplify the search and application process, and set pre-screening questions to identify qualifying candidates.
- Access auto-populated candidate application forms.
- Use the parsing tools to extract contact details, work history, skill sets and academic credentials.
- Filter candidates by skills to fit a specific role or position.
- Send automated notifications and use configurable email templates to communicate with candidates.
Compensation Management: Offers a unified platform with a common interface, database and workflows. Also helps:

Automate and streamline processes.
Create compensation cycles and add merit and promotion-based salary increments.
Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure.
Restrict access to functionality and sensitive information to ensure security.
Use mass-finalize to review and approve increments for all employees.

Compensation Management:
- Outline and communicate goals to individuals and groups.
- Get instant insight into individual goal status and reviews through the year.
- Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms.
- Create customized and job-specific review profiles and define what skills and attributes to measure.
- Keep track of employee progress, training completion and certifications, and development milestones through customized reporting.
ACA Manager:
- Access detailed reports and audits of payroll, timekeeping and HR.
- Access real-time and historical data on ATA status for the organization and individual employees.
- A dashboard provides insight on regular and hourly labor pools.
- Automated alerts notify when an employee crosses the eligibility limit.
Healthcare Analytics:
- Get insights into pay period data and determine if goals for labor hours, costs and overtime are met.
- Access real-time information to identify trends and take necessary steps.
- Core reports provide information on overtime and help manage labor costs.
SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage.
Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations.
Task Management:
- Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task.
- Schedule, conduct and report store audits.
- Connect store employees with subject experts from within the organization who help address issues.
- Allow the support team to assign and resolve tickets themselves.
- Personalize content based on location, profile and role.
- Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard.

Talent Management: Infor HCM has a range of features that help support your organization’s talent management. It includes talent acquisition, onboarding, goal development, succession management, performance tracking, compensation and learning management. You can also integrate the Talent Science solution for greater insight.
Global HR: Your organization can use features in this module to manage HR functions such as benefits management, budgeting, absence and time entry, organizational structure, employee safety and occupational health.
Payroll: The Payroll add-on module lets you complete payroll processing for the U.S. and Canada. It integrates personnel information with benefits, absence, compensation, employee self-service and time-entry management. Additional capabilities include ACH, W-2s and a tax engine that takes laws, rates and limits into account.
Workforce Management: With this add-on, you can manage scheduling, record time and attendance, monitor the performance of your workforce and optimize employee workloads. It also helps your scheduling remain compliant with government, union and corporate standards.
Reporting: The system’s analytics capabilities are powered by the Birst Analytics BI platform. This provides reports and insight into people analytics and operational metrics so you can analyze important KPIs and make informed decisions.
HCM Analytics: This set of tools assists in acquiring talent, measuring labor productivity, ensuring effective staffing and making data-based decisions.
HR Service Delivery: This module consists of a case management system and personalized knowledgebase. Together, they allow your organization to provide service internally.
Security: Infor HCM relies on the security provided by Amazon Web Services (AWS) and adheres to strict industry guidelines such as ISO/IEC 27001, HIPAA, GLBA, PCI, SOX, regional privacy laws, etc. Additionally, it provides restricted access and encryption via secure FTP, PGP and TLS/SSL.
Self-Service: The solution offers self-service tools for employees and managers, which includes 24/7 access to personalized information based on each user’s role. For example, employees can view their calendar and pay stubs while managers can approve requests, access an org chart and manage performance reviews.

Product Ranking

#77

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#12

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Analyst Rating Summary

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Availability and Scalability

Succession Management

Platform Security

Workforce Management

User Support

Availability and Scalability

Document Management

Platform Security

Succession Management

Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

UKG Dimensions

Infor HCM

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73%

27%

82%

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86%

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73%

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86%

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76%

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100%

82%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

UKG Dimensions

Infor HCM

+ Add Product + Add Product

100%

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20%

80%

100%

Analyst Ratings for Vendor Qualification Requirements Customize This Data Customize This Data

100%

User Sentiment Summary

80%

of users recommend this product

UKG Dimensions has a 'great' User Satisfaction Rating of 80% when considering 238 user reviews from 4 recognized software review sites.

83%

of users recommend this product

Infor HCM has a 'great' User Satisfaction Rating of 83% when considering 75 user reviews from 4 recognized software review sites.

3.9 (147)

4.1 (23)

4.0 (35)

4.0 (3)

4.3 (19)

4.1 (26)

4.2 (37)

4.2 (23)

Awards

Synopsis of User Ratings and Reviews

Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.

Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.

Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.

Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.

Empowered Employees: Self-service options for schedules, time off, communication.

Unified Dashboard: 57% of users who refer to capabilities found that the platform offers all necessary tools to facilitate essential tasks such as accounting, payroll, database management and statutory compliance, available on a central dashboard.

Document Accessibility: Seamless integration with finance, payroll and supply chain lets users remotely access all their documents in one place, from any location or device, according to 100% of user reviews mentioning accessibility.

Employee Satisfaction: All reviewers who reference this element stated that Infor HCM enables employee concerns to be heard, resulting in higher employee satisfaction.

User-Friendly: The software is easy to use and has an intuitive layout that makes it easy to manage even large teams, according to 60% of users who refer to ease of use.

Steep Learning Curve: Initial setup and training can be complex.

Occasional Glitches: Minor bugs and technical issues reported.

Limited Customization: Some users desire more flexibility in features.

Costly: Subscription fees can be high for larger organizations.

Performance Slowdown: Potential lag in response times with large datasets.

Lags Frequently: According to 100% of user reviews who mention this feature, the software frequently lags - such as when responding to questions or syncing changes - resulting in less productivity.

Lacks Advanced Functions: All user reviews that mention this aspect indicated that the software lacks several advanced features including time tracking for the sales team, PTO management and employee recruiting.

Limited Customization: All reviewers who mention this feature found the ability to customize the software to their requirements lacking.

Slow Implementation: The initial implementation of the software takes some time, according to all reviews that reference implementation.

UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

Infor HCM provides a comprehensive bundle of capabilities including talent management, HR service delivery and global HR, with the option to add other modules such as workforce management and HCM analytics as needed. Frequent lags do occur, however, leading to downtime and lower productivity. It also presents a steep learning curve and lacks some basic HR features, which is something to consider before making a choice. That said, it promotes employee engagement and offers an intuitive experience, with extensive accessibility and critical HR tools.

Screenshots

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FAQ

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