Home > HR Management Software > ADP Workforce Now > ADP Workforce Now vs UKG Dimensions

ADP Workforce Now vs UKG Dimensions

Last Updated: November 18th, 2024

Our analysts compared ADP Workforce Now vs UKG Dimensions based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ADP Workforce Now is a cloud and on-premise platform for businesses seeking a one-stop shop for everything HR, including remote, in-office or hybrid teams. It operates as a professional employer organization (PEO), offering tools to tackle complex and time-consuming HR tasks.

It includes payroll management, time and attendance, talent management and benefits administration. Tools like payroll automation, data syncing and error detection help HR managers overcome common challenges like payroll inaccuracies and time-consuming manual processing.

It's ideal for teams that want to boost efficiency and save time on core HR tasks while navigating compliance regulations. Its key features include applicant tracking and recruiting, compensation management, document management, employee onboarding, employee self-service and payroll management.

It’s embedded with protective layers such as physical security, intelligent detection, fraud defense and other mechanisms for enhanced security and data privacy.

According to recent user reviews, users generally find it intuitive and reasonably easy to navigate. In contrast, some users report long customer support wait times.

Monthly pricing starts at $110. Pricing also depends on features, modules or packages selected, such as bundling payroll and HR. A free trial is also available.

Pros

Custom reporting
Easy clocking in and out
Detailed, accessible paystubs

Cons

Customer support variations
Learning curve during implementation
Occasional slowness

UKG Dimensions has been merged with the UKG Pro suite and is no longer available. Visit our UKG Pro page for an in-depth breakdown of what the product offers.

Previously, UKG Dimensions helped automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management were some of the core features offered in the product prior to it being absorbed into UKG Pro. Specialized capabilities included task management, gaming and SMS ShiftFill.

$110 Monthly

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$1,000 Monthly

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Small

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Large

Small

Medium

Large

Windows

Mac

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Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

we're gathering data

North Ottawa Community Hospital

Red Gold

TTI

Vancity

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Streamline Processes: Automate critical processes like onboarding, record-keeping and employee status changes. Track and report about certifications, licenses and compliance data.
Improve Employee Experience: Empower employees with access to their pay, benefits and time information. Employees can also request time off, view work schedules and download pay statements without HR/admin intervention.
View Real-Time Insights: View key metrics like labor costs, overtime, actual vs. scheduled hours, turnover rate and other KPIs using data analysis tools.
Integrate Seamlessly: Integrate with different systems like Workday, Litmos, ZipRecruiter, TSheets, QuickBooks, Slack, Microsoft Teams and more.
Manage Information Anywhere: Get 24/7 mobile access to time and attendance features, benefits data, and pay details with an app for iOS and Android platforms.
Enhance Data Security: ADP's security training and awareness program includes annual interactive training covering key topics and policies like phishing, malware and incident response. There are classroom sessions, webinars and visual aids.
Ensure Compliance: With built-in safeguards like error detection and data syncing, the platform aids compliance with labor laws and regulations.

Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines.
AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts.
Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions.
Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity
Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations.
Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality.

Payroll: Access employee pay data on a dashboard. Automate deductions for benefits and other compensation.
- Manage tax filings and access historical pay summaries.
- Prorate pay during a cycle or apply it to previous runs.
- Identify payroll errors via warning notifications.
Time & Attendance: Offers tracking and scheduling capabilities with digital time clocking, visual schedules and clocks with finger scan functionality.
- Facilitate absence management with absence analysis, leave tracking and more.
- Secured Time Tracking: Reduce time theft (like buddy punching) with finger scanning, facial recognition and geofencing.
- Time Tracking Options: Employees can clock in and out using their mobile device, kiosk app, web timesheet, tablet or smart time clock. The time kiosk application enables pin codes or facial recognition for an added layer of security.
- Scheduling: Assign shifts and let employees swap as needed, reducing productivity bottlenecks. Configure scheduling work rules like max hours/days.
- Scheduling by Skill: Ensure efficiency by matching specific employees to jobs based on their skills, licenses and certifications. Use skills-based scheduling to assign employees with the required language and training provisions.
- Dashboards: View absences, schedules, hours worked and overtime. See timecard statuses to help wrap up time details without delaying payroll.
- Time and Attendance Compliance: ADP’s compliance on-demand option gives clients access to a team of consultants for guidance on key practices. Access a content library with info on federal, state and local laws, and regulations.
Talent Management:
- Recruiting and Hiring: Automatically create job descriptions and job postings. Offers screening, compliance mandates by location, hiring-practice guidance, credential verification and background check tools.
- Management and Growth: View employee performance, deliver learning programs and offer leadership skill improvement tools. Reduce talent gaps and plan ahead with succession management.
Benefits Administration:
- With ADP AE Snapshot™, managers can access employee metrics on enrollment preferences and decisions.
- Access ranks of different plans, compare options, calculate and evaluate various scenarios, and configure plan selections with PlanFit.
- Enroll and manage benefits through the mobile app.
- Use eligibility, enrollment activity and plan summary reports.
ADP® DataCloud: Reference reliable industry data and compare company trends and data to information from similar organizations. Predict turnover and discover contributing factors using big data through Turnover Probability Explorer.
ADP® StandOut: Personalize digital coaching content and use 15-minute strength assessments. Offers:
- Real-time team engagement, custom and performance pulse surveys.
- Light-touch check-ins with employees.
- Coaching intelligence and insights.
Learning Management: Allow employees to self-enroll for courses. Custom build or upload training content. Provides:
- 41 pre-packaged compliance and development courses.
- Course tracking dashboards.
- Publishing and tracking of instructor-led training.
- Online demos
HR Assist: Features include:
- Federal and state compliance reporting, along with regulatory expertise and guidance.
- Job description templates and wizards.
- Employee handbook assistance.
- HR doc library and toolkits with guides, forms, documents and policies.
- ADP TotalSource®: Offers support for benefits, payroll, hiring and compliance across all 50 states. Has features like full-time recruiters, applicant tracking, ZipRecruiter integration, mobile-friendly career sites, background checks and onboarding.
Workforce Management: Effectively plan projects and assign tasks, even on the go. Managers can remotely view time off, hours worked and timecards. There’s also overtime and absence analytics and reporting for helpful insights.
Digital Record Keeping: Store confidential company data securely in the cloud. Upload data in batches to save time. Search and audit information.
Onboarding: Facilitate a fully integrated onboarding experience for new hires. Capabilities include:
- Digital onboarding
- Digital I-9 processing.
- Identification of employee payment preferences.
- Onboarding completion reminders.

Timekeeping:
- Automatically track, manage and control attendance with real-time employee data on a centralized platform.
- Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches.
- Visualize, filter, sort and export time and attendance data through dataviews and reports.
- Reduce payroll errors and costly overtime.
Scheduling:
- Create effective schedules and have a single access point for information on shifts, time off and holidays.
- Use AI capabilities to predict high and low volume units to assign labor based on demand.
- View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar.
- Reduce payroll errors and costly overtime.
Absence Management:
- Manage sick time, leaves and vacation time from one place.
- Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds.
- Automate disciplinary actions and rewards and track the effect of absenteeism in real time.
- Manage and store employee leave records and rewards for compliance and backup.
Analytics:
- Dataviews give real-time access to operational data in an Excel format.
- Sort, filter and group data at different levels and visualize it with charts and graphs.
- Interactive reports highlight problems and opportunities.
- Build and customize standard reports.
- Use ad-hoc reporting to access and analyze data.
- Comparative reports show current performance with company goals and objectives.
Work Datasheet:
- Create customized forms for better data accuracy and productivity.
- Transfer and access updated information through integration with ERP solutions.
- Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly.
Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in.

TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device.
Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting.

HR:
- Source, access and track new recruits, and promote employee satisfaction with performance and compensation management.
- Access one employee record and reduce reporting complications.
- Automate routine tasks and manage and schedule tasks associated with job requisitions.
- Stay compliant with changing labor laws and regulations.
Payroll:
- Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates.
- Sort, group, filter and customize standard payroll reports.
- Calculate paycheck information and make informed budget plans.
- Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more.
Payroll Services:
- Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes.
- Manage compliance across various tax types and jurisdictions.
- Avoid filling errors and factor in requirements for taxing and taxation wage accumulations.
- Make timely and accurate payments, and streamline the garnishment process.
- Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing.
- MasterTax helps balance, schedule, pay and file payroll tax.
Talent Acquisition:
- Use a heat map that shows employee turnover and the areas that need more attention.
- Simplify the search and application process, and set pre-screening questions to identify qualifying candidates.
- Access auto-populated candidate application forms.
- Use the parsing tools to extract contact details, work history, skill sets and academic credentials.
- Filter candidates by skills to fit a specific role or position.
- Send automated notifications and use configurable email templates to communicate with candidates.
Compensation Management: Offers a unified platform with a common interface, database and workflows. Also helps:

Automate and streamline processes.
Create compensation cycles and add merit and promotion-based salary increments.
Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure.
Restrict access to functionality and sensitive information to ensure security.
Use mass-finalize to review and approve increments for all employees.

Compensation Management:
- Outline and communicate goals to individuals and groups.
- Get instant insight into individual goal status and reviews through the year.
- Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms.
- Create customized and job-specific review profiles and define what skills and attributes to measure.
- Keep track of employee progress, training completion and certifications, and development milestones through customized reporting.
ACA Manager:
- Access detailed reports and audits of payroll, timekeeping and HR.
- Access real-time and historical data on ATA status for the organization and individual employees.
- A dashboard provides insight on regular and hourly labor pools.
- Automated alerts notify when an employee crosses the eligibility limit.
Healthcare Analytics:
- Get insights into pay period data and determine if goals for labor hours, costs and overtime are met.
- Access real-time information to identify trends and take necessary steps.
- Core reports provide information on overtime and help manage labor costs.
SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage.
Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations.
Task Management:
- Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task.
- Schedule, conduct and report store audits.
- Connect store employees with subject experts from within the organization who help address issues.
- Allow the support team to assign and resolve tickets themselves.
- Personalize content based on location, profile and role.
- Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard.

Product Ranking

#11

among all
HR Management Software

#77

among all
HR Management Software

Find out who the leaders are

Analyst Rating Summary

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Training

Availability and Scalability

User Support

Document Management

Payroll Management

Availability and Scalability

Succession Management

Platform Security

Workforce Management

User Support

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ADP Workforce Now

UKG Dimensions

+ Add Product + Add Product

73%

18%

73%

27%

16%

63%

21%

58%

42%

75%

17%

33%

67%

86%

14%

86%

100%

73%

18%

73%

27%

83%

17%

67%

33%

57%

43%

21%

79%

90%

10%

67%

33%

50%

71%

29%

75%

13%

12%

50%

78%

11%

75%

25%

67%

17%

16%

100%

75%

17%

67%

33%

55%

36%

100%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

ADP Workforce Now

UKG Dimensions

+ Add Product + Add Product

100%

67%

33%

50%

100%

83%

17%

100%

Analyst Ratings for Vendor Qualification Requirements Customize This Data Customize This Data

100%

User Sentiment Summary

85%

of users recommend this product

ADP Workforce Now has a 'great' User Satisfaction Rating of 85% when considering 10989 user reviews from 5 recognized software review sites.

80%

of users recommend this product

UKG Dimensions has a 'great' User Satisfaction Rating of 80% when considering 238 user reviews from 4 recognized software review sites.

5.0 (19)

n/a

4.1 (3109)

3.9 (147)

4.4 (5734)

4.0 (35)

4.4 (358)

4.3 (19)

4.0 (1769)

4.2 (37)

Awards

Synopsis of User Ratings and Reviews

Users generally have positive feedback about ADP's time tracking, highlighting its ease of use for clocking in and out, viewing time cards, and requesting time off.

Users highlight quick access to paystubs from current and past jobs. They appreciate having all paystub information in one place and find it easy to download. There are also detailed breakdowns of earnings and deductions.

60% of users appreciate reporting capabilities, particularly the custom reports feature, finding it helpful for generating tailored insights.

64% of users find the system intuitive and user-friendly, praising easy navigation and accessibility of features.

Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.

Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.

Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.

Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.

Empowered Employees: Self-service options for schedules, time off, communication.

While some users appreciate backend support, such as assistance with 401k information, 73% of users express frustration with customer service, citing long wait times.

47% of users experienced a learning curve with features during implementation. Some users mention poor implementation support, leading to a confusing onboarding experience for employees.

40% of users express reports have room for improvement, noting the reporting functionality can be complex and not intuitive enough, with limitations in filter prompts.

36% of users note difficulties with integration between features and occasional slowness and feel that certain aspects are scattered.

Steep Learning Curve: Initial setup and training can be complex.

Occasional Glitches: Minor bugs and technical issues reported.

Limited Customization: Some users desire more flexibility in features.

Costly: Subscription fees can be high for larger organizations.

Performance Slowdown: Potential lag in response times with large datasets.

ADP Workforce Now is a popular PEO and HR solution for businesses that need a comprehensive HCM for payroll, time and attendance, benefits administration, reporting, and compliance assistance. It’s ideal for small teams, mid-sized organizations and larger businesses looking to improve their time tracking, ensure payroll accuracy and go paperless with document management.Standout features include automated time tracking, collaborative scheduling, talent acquisition, configurable work rules, employee self service and data syncing.Time and attendance features support productivity by ensuring proper staffing, tracking time via desktop or app, and providing time clocks or ADP® Kiosk access. Additionally, it supports online schedule management, time-off requests and approvals.It also facilitates benefits administration, SmartCompliance, financial wellness support, and performance and compensation management, fostering a positive employee experience.Additionally, ADP Workforce Now has AI capabilities that can automate repetitive tasks, analyze workforce data for insights, find tax forms, access company policies, and submit PTO requests through mobile devices or myADP. AI-driven analytics aid decision-making across key HR functions like recruiting, compliance and time management.Users commend ADP's time tracking for its efficiency and user-friendly interface. However, some users report drawbacks, including customer service issues and a learning curve during implementation.As a PEO, ADP offers assistance with workers' compensation, claims management and tax support in all 50 states.Overall, ADP Workforce Now is an inclusive HR solution that provides essential features for payroll, time tracking, and HR management while also offering custom reports, automation and AI capabilities to all business sizes.

UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

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FAQ

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