Categories   >   HR Case Management Software
Last Reviewed: November 11th, 2024

Best HR Case Management Software Of 2024

What is HR Case Management Software?

HR Case Management Software is a digital solution specifically designed to help HR departments better manage, track, and resolve employee-related issues. By providing a centralized system to log and monitor cases, it effectively eliminates the dangers of misfiled paperwork, lost information, and communication gaps. This software's importance is underscored in its ability to improve HR efficiency, streamline workflows, and provide an improved employee experience. Key features often span case logging, status tracking, analytics, and integrated communication channels. The emerging trend of AI-powered analytics and automated case routing is gaining traction. Users across every industry stand to reap the benefits of reduced administrative errors and enhanced productivity. However, the complexity of customization and potential overreliance on automation might serve as limitations for some. In summary, HR Case Management Software, despite minor drawbacks, presents a robust solution for HR departments, augmenting productivity and ensuring a smoother, more effective approach to handling employee issues. Its value proposition is straightforward: an improved, efficient, and seamless HR process.

What Are The Key Benefits of HR Case Management Software?

  • Streamlines HR workflows
  • Improves resolution times
  • Reduces administrative errors
  • Enhances employee experience
  • Centralizes case records
  • Promotes effective communication
  • Offers in-depth case analytics
  • Facilitates policy enforcement
  • Allows customized workflows
  • Automates repetitive tasks
Read more

Overall

Based on the latest available data collected by SelectHub for 163 solutions, we determined the following solutions are the best HR Case Management Software overall:

Workday HCM
Workday HCM
Start Price
$42
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Workday HCM

Workday HCM is suitable for businesses of all sizes. It is a simple and easy-to-use product with multiple functions that contain all HR data in one place. Payroll and benefits are easy to view and verify. Some improvements are required in the mobile app and system speed. Otherwise, its payroll, timesheet tool, ease of use and unified structure can bring a lot of benefits.

Pros & Cons

  • Intuitive: 95% of users who mentioned ease of use observed that the software has an intuitive interface, making it easy to navigate and find information, even for novice users.
  • Multiple Functionality: 90% of users who mentioned functionality state that Workday HCM acts as a one-stop shop for many HR tasks.
  • Payroll and Benefits: All reviewers who mentioned payroll had a positive experience, with the ability to track hours, collect tax forms, log pay stubs and more.
  • Slow: Of reviewers who mention user interface, 5% noted some processes are slow, causing the system to show errors.
  • Requires Training: For first-time users, there’s a bit of a learning curve to get started, requiring training.
  • Clunky Mobile App: 85% of reviewers who mentioned the app noted that it has issues quite often and doesn’t include schedules, forcing users to use a separate app.

Key Features

  • Payroll: Workday HCM offers payroll capabilities for the U.S., U.K., France and Canada. All transactions compile in the payroll module. It includes a calculation engine, which enables running reports and calculations for groups and individuals at any time. A compliance dashboard shows information about upcoming changes as well as the areas of greatest impact within your organization. 
  • Benefits Administration: The software supports a variety of plans, such as health, flex, wellness and retirement. Tools such as the ACA dashboard ensure proper coverage as well as aid managing forms and regulatory changes. The system supports integration with hundreds of providers. 
  • Talent Management: This feature includes onboarding and career and development planning components. New hires can access messages, videos and more from a single dashboard, and there’s also support for international and internal transfers. Pulse surveys and a skills cloud provide insight into your workforce. Additionally, you can set goals, perform reviews, manage succession plans, aid employee career development and pinpoint retention risks. 
  • Learning Management System: Equipped with LMS capabilities, this module helps your organization deliver and track a variety of training materials. Elements include scoring, quizzes, learning campaigns, video, learning paths and more. You can also offer courses to external groups. For extended training, the Workday Content Cloud grants access to third-party content directly from Workday HCM. 
  • Compensation Management: With this feature, you can build customized compensation packages for global use by choosing from over a dozen compensation plan types. It supports international currencies and allowance plans based on local limits. The toolset includes a grid worksheet, events coordination for things like new hires and promotions, pay-range segments, tracking of pay equity, configurable statements, and unified data from other Workday HCM modules such as payroll and benefits. 
  • Workforce Planning: The Workday Adaptive Insights Business Planning Cloud provides tools to create models, compare what-if scenarios and build hiring strategies. It also facilitates collaboration along with evaluation of metrics like costs and workforce breakdown. The platform provides review and approval workflows and integrates data from other organizational systems. 
  • Global Compliance: The solution’s flexibility enables you to configure the pre-built frameworks based on your company’s needs. It contains support for 240 countries, 1,500+ reports, 170 absence plans, geographic controls such as privacy preferences and date formats, and over 3,000 localized data fields. You can automatically translate into over 30 languages, receive free legal support across 58 jurisdictions and control all aspects of the setup. 
  • Workday Marketplace: You can extend the capabilities of Workday HCM by connecting it with third-party integrations for case management, hiring, training and other processes. Partner solutions include LinkedIn Learning, Salesforce Worker and Salesforce Chatter, Saba, HireRight Background Check, and Humanity Employee Shift Scheduling. 

Pricing

License/Subscription Cost
  • Based on key metrics such as total company revenue and employee size, not just per user
  • Support, maintenance and automatic upgrades are included as part of the annual subscription cost
Maintenance Cost
  • Based on the service hours of support purchased
Installation/Implementation Cost
  • Implementation costs are typically 1.25 times the annual cloud subscription cost and involve project consulting costs, such as those for a Project Implementation Advisor, a Functional Implementation Advisor, a Technical Implementation Advisor, etc.
  • Other important factors are the service provider chosen for initial implementation, production support, modules selected and complexity of the implementation
Customization Cost
  • Will vary depending on the type of optional functionalities added-on
Data Migration Cost/Change Management/Upfront Switching Cost
  • Includes the cost to switch from the existing product to Workday. The enterprise will need to invest in change management
Training Cost
  • It varies depending on the training option selected and whether it’s classroom training, virtual training, onsite training or on-demand training
Recurring/Renewal Costs
  • Typical Costs:
    • Renewal Cost (Year 1): Base cost (1 + X% + CPI)
    • Renewal Cost (Year 2): Renewal Year 1 Subscription Fee (1 + X% + CPI)
  • These are the average renewal costs, but sometimes they also include recurring costs for integration tools or other add-on technologies not included in the base package
UKG Pro
UKG Pro
Start Price
$100
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked UKG Pro

UKG Pro is a cloud-based platform that’s designed to streamline global human capital management across all industries. It brings together key functions like payroll, benefits, recruiting, onboarding and learning management in one place.

Some standout features include an advanced scheduling tool that helps balance staffing levels and control labor costs. AI is a big player here, enhancing HR tasks with things like schedule optimization, retention forecasting, sentiment analysis and candidate matching.

From what I've seen through the demo, the mobile app lays everything out in a simple, direct way with menu options like time off, pay, HR help, benefits, goals, notes and learning. Under learning, there's a variety of helpful courses, including security awareness, conflict management and mindfulness training.

Completing requests seems quick and straightforward. Click HR Help and find requests to ask for a shift change, PTO or travel expense.

Manage assignments by viewing "To-Dos," including what's waiting for completion and what's crossed off your list already. Plan effectively with a headcount under metrics, showing who is on leave or on the clock in real time.

On the subject of planning ahead, UKG Pro scores a perfect 100 under succession management, with talent matrix, talent pool and talent insight functionalities.

Document management is also a top feature, earning 100 for its capabilities. It includes access controls, document search, automatic tax document generation and the creation of employee handbooks and policies.

Managing performance can be challenging, especially with a large team. It's important to ensure that everyone feels valued, but time constraints can make this difficult. UKG Pro’s talent dashboard helps by highlighting top performers and potential flight risks, making it easier for you to address issues and make necessary adjustments.

One thing I really liked was that there's a page for work-life balance with improvement ideas, including resisting multitasking, expanding team goals and introducing flexible work schedules. This helps employees feel valued, which ultimately fosters more productivity and job retention.

Additionally, I thought it was admirable there’s a "Giving" option on the platform for creating employee giving programs and tracking donations. This is a great source for team building, increasing engagement and building a more positive work environment.

Using the live chat, I selected customer support and then UKG Pro, which led me to FAQs. After hitting thumbs down to request a representative, I asked for an in-depth demo. The chatbot offered alternative solutions or the option to end the chat. When starting a new chat, the previous conversation was visible, but there was no option to start a new chat from scratch.

Pricing starts at $100 per user per month with a per-user model, and you can request a free trial.

Pros & Cons

  • Employee Data Management: Users commend UKG Pro for its robust employee data management capabilities.
  • Payroll Processing: Reviewers consistently highlight UKG Pro's payroll processing feature for its efficiency, accuracy and intuitive interface.
  • User Interface: Some users found the UI slightly outdated based on confusing design elements, unclear wording choices and inefficient grouping that collectively hinder intuitive navigation within the system.
  • Reporting: Some users describe UKG Pro’s reporting feature as ineffective and lacking user-friendliness.

Key Features

  • Payroll: Incorporate a scalable, configurable engine for accurate, streamlined pay processing. This feature also includes:
    • Role-based access to ensure data security.
    • Prebuilt tax compliance, automatic tax updates every quarter and GIS-powered search to ensure accurate taxes based on employee location.
    • End-of-year reporting tools, including a task checklist.
    • Pay modeling calculator, enabling employees to calculate information on their own.
    • Integration support for global payroll providers and TurboTax.
    • Dashboards showing alerts and metrics.
  • Benefits: Provide help videos and documentation to assist employees. Key components include plan recommendations and side-by-side comparisons, process automation, search filters, compliance reporting, transaction records, admin tools and connectors to hundreds of carriers.
  • Workforce Scheduling: Ensure effective shift planning and workforce management with advanced scheduling capabilities previously found in UKG Dimensions.
  • Workforce Planning and Optimization: Make strategic planning and resource allocation a breeze. UKG Pro now packs the workforce planning and optimization tools from UKG Dimensions.
  • Time and Attendance: Optimize timekeeping and absence management with UKG Pro's enhanced time tracking and attendance features, which are now integrated from UKG Dimensions.
  • Learning: Aid employee learning and development by providing:
    • On-demand, mobile access to training materials in multiple languages.
    • Gamification, rewards and social tools foster engagement.
    • Blended learning, a drag-and-drop interface for content creation and a course marketplace with more than 3,000 courses.
    • Channels for employees to capture and share knowledge with coworkers.
  • Recruiting: Make talent sourcing and acquisition for recruiting teams and candidates easier and more efficient.
    • Recruiters: Dashboards show candidate and opportunity status and AI scoring reveals applicants that are the best match. Multi-language, multiple job board postings and screening questions also included.
    • Candidates: Applicants can submit their LinkedIn profile, receive open position suggestions based on basic information and provide an in-depth picture of themselves by sharing details like motivators and behaviors.
  • Onboarding: Access a dashboard that has a timeline for tasks they need to complete, job-related videos and training material, and required forms, which they can fill out electronically. They can also create goals and connect with teammates.
  • InTouch DX: Give managers and employees flexible, real-time access for time and attendance processes. This timeclock device is designed for an hourly, mobile workforce.
    • Features include configuration options, real-time data, a touchscreen, native intelligence capabilities and multiple integrated readers.
    • Managers can track employee information, confirm transactions and ensure schedules are followed.
    • Employees can request PTO, view time cards and schedules, punch in and out, receive push notifications, and receive suggested actions based on upcoming tasks.
  • BI Reporting: Display real-time data in a clear, user-friendly format, empowering managers and executives to monitor and analyze KPIs. They offer both prebuilt and customizable reports. It provides insights for:
    • Human resource metrics like headcount based on local and global demographics.
    • Benefit plan costs and employee participation.
    • Financial information like overtime cost, pay equity and payroll totals.
    • ACA filing data, including risks, deadlines and eligibility.
    • Recruiting costs and sourcing data.
    • Employee performance, retention estimators and 9-box assessment.
    • Pay factors ranging from expenses and revenue to total compensation at the global level.
    • Survey data, including participation, engagement details, historical trends and metric performance based on industry benchmarks.
  • Compensation Management: Reward employees based on achievements through salary planning, customizable compensation plans, merit rules and analytics. It supports targets based on units, flat amounts or a percentage of base pay.
  • Performance Management: Drive employee engagement and growth while giving managers insight into individual and team performance. Features include tracking dashboards, automated reviews, goals, achievement ratings and real-time feedback.
  • Surveys: Gather employee sentiment using AI, natural language processing and machine learning. They offer a question library, templates, mobile-friendly design, custom dashboards and curated improvement suggestions.
  • File Management: Organize and manage employee documents with a central repository along with role and type-based permissions. Templates automatically fill in employee details, and a compliance assist feature ensures global adherence.
  • Succession Management: Develop a talent pipeline, ensuring your employees are prepared to take on new roles. There are plans for any level in the company, alongside talent evaluation, predictive analytics, reporting and personal development tools.
  • Integration Hub: Support developers in enhancing the system through integrations by offering:
    • A collaborative community, a developer portal and APIs.
    • Sample code and instructional articles to speed up deployment.
    • A marketplace of product and service partners.
  • UKG Talk: Facilitate engagement and inclusivity within your organization by supporting various communication methods like:
    • Company-wide announcements.
    • Direct messaging.
    • Team group chats.
    • Employee feedback and participation through celebrations, idea collection and achievement recognition.
    • Provide actionable insights by measuring communication impact and engagement metrics.
ADP Workforce Now
ADP Workforce Now
Start Price
$110
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked ADP Workforce Now

ADP Workforce Now is a popular PEO and HR solution for businesses that need a comprehensive HCM for payroll, time and attendance, benefits administration, reporting, and compliance assistance. It’s ideal for small teams, mid-sized organizations and larger businesses looking to improve their time tracking, ensure payroll accuracy and go paperless with document management.

Standout features include automated time tracking, collaborative scheduling, talent acquisition, configurable work rules, employee self service and data syncing.

Time and attendance features support productivity by ensuring proper staffing, tracking time via desktop or app, and providing time clocks or ADP® Kiosk access. Additionally, it supports online schedule management, time-off requests and approvals.

It also facilitates benefits administration, SmartCompliance, financial wellness support, and performance and compensation management, fostering a positive employee experience.

Additionally, ADP Workforce Now has AI capabilities that can automate repetitive tasks, analyze workforce data for insights, find tax forms, access company policies, and submit PTO requests through mobile devices or myADP. AI-driven analytics aid decision-making across key HR functions like recruiting, compliance and time management.

Users commend ADP's time tracking for its efficiency and user-friendly interface. However, some users report drawbacks, including customer service issues and a learning curve during implementation.

As a PEO, ADP offers assistance with workers' compensation, claims management and tax support in all 50 states.

Overall, ADP Workforce Now is an inclusive HR solution that provides essential features for payroll, time tracking, and HR management while also offering custom reports, automation and AI capabilities to all business sizes.

Pros & Cons

  • Users generally have positive feedback about ADP's time tracking, highlighting its ease of use for clocking in and out, viewing time cards, and requesting time off.
  • Users highlight quick access to paystubs from current and past jobs. They appreciate having all paystub information in one place and find it easy to download. There are also detailed breakdowns of earnings and deductions.
  • 60% of users appreciate reporting capabilities, particularly the custom reports feature, finding it helpful for generating tailored insights.
  • 64% of users find the system intuitive and user-friendly, praising easy navigation and accessibility of features.
  • While some users appreciate backend support, such as assistance with 401k information, 73% of users express frustration with customer service, citing long wait times.
  • 47% of users experienced a learning curve with features during implementation. Some users mention poor implementation support, leading to a confusing onboarding experience for employees.
  • 40% of users express reports have room for improvement, noting the reporting functionality can be complex and not intuitive enough, with limitations in filter prompts.
  • 36% of users note difficulties with integration between features and occasional slowness and feel that certain aspects are scattered.

Key Features

  • Payroll: Access employee pay data on a dashboard. Automate deductions for benefits and other compensation.
    • Manage tax filings and access historical pay summaries.
    • Prorate pay during a cycle or apply it to previous runs.
    • Identify payroll errors via warning notifications.
  • Time & Attendance: Offers tracking and scheduling capabilities with digital time clocking, visual schedules and clocks with finger scan functionality.
    • Facilitate absence management with absence analysis, leave tracking and more.
    • Secured Time Tracking: Reduce time theft (like buddy punching) with finger scanning, facial recognition and geofencing.
    • Time Tracking Options: Employees can clock in and out using their mobile device, kiosk app, web timesheet, tablet or smart time clock. The time kiosk application enables pin codes or facial recognition for an added layer of security.
    • Scheduling: Assign shifts and let employees swap as needed, reducing productivity bottlenecks. Configure scheduling work rules like max hours/days.
    • Scheduling by Skill: Ensure efficiency by matching specific employees to jobs based on their skills, licenses and certifications. Use skills-based scheduling to assign employees with the required language and training provisions.
    • Dashboards: View absences, schedules, hours worked and overtime. See timecard statuses to help wrap up time details without delaying payroll.
    • Time and Attendance Compliance: ADP’s compliance on-demand option gives clients access to a team of consultants for guidance on key practices. Access a content library with info on federal, state and local laws, and regulations.
  • Talent Management:
    • Recruiting and Hiring: Automatically create job descriptions and job postings. Offers screening, compliance mandates by location, hiring-practice guidance, credential verification and background check tools.
    • Management and Growth: View employee performance, deliver learning programs and offer leadership skill improvement tools. Reduce talent gaps and plan ahead with succession management.
  • Benefits Administration:
    • With ADP AE Snapshot™, managers can access employee metrics on enrollment preferences and decisions.
    • Access ranks of different plans, compare options, calculate and evaluate various scenarios, and configure plan selections with PlanFit.
    • Enroll and manage benefits through the mobile app.
    • Use eligibility, enrollment activity and plan summary reports.
  • ADP® DataCloud: Reference reliable industry data and compare company trends and data to information from similar organizations. Predict turnover and discover contributing factors using big data through Turnover Probability Explorer.
  • ADP® StandOut: Personalize digital coaching content and use 15-minute strength assessments. Offers:
    • Real-time team engagement, custom and performance pulse surveys.
    • Light-touch check-ins with employees.
    • Coaching intelligence and insights.
  • Learning Management: Allow employees to self-enroll for courses. Custom build or upload training content. Provides:
    • 41 pre-packaged compliance and development courses.
    • Course tracking dashboards.
    • Publishing and tracking of instructor-led training.
    • Online demos
  • HR Assist: Features include:
    • Federal and state compliance reporting, along with regulatory expertise and guidance.
    • Job description templates and wizards.
    • Employee handbook assistance.
    • HR doc library and toolkits with guides, forms, documents and policies.
    • ADP TotalSource®: Offers support for benefits, payroll, hiring and compliance across all 50 states. Has features like full-time recruiters, applicant tracking, ZipRecruiter integration, mobile-friendly career sites, background checks and onboarding.
  • Workforce Management: Effectively plan projects and assign tasks, even on the go. Managers can remotely view time off, hours worked and timecards. There’s also overtime and absence analytics and reporting for helpful insights.
  • Digital Record Keeping: Store confidential company data securely in the cloud. Upload data in batches to save time. Search and audit information.
  • Onboarding: Facilitate a fully integrated onboarding experience for new hires. Capabilities include:
    • Digital onboarding
    • Digital I-9 processing.
    • Identification of employee payment preferences.
    • Onboarding completion reminders.

Pricing

License/Subscription Cost
  • Based on recurring subscription fee model (monthly or annual)
  • Costs may vary depending on usage of the application, number of users and frequency of transactions
Maintenance Cost
  • Included in the subscription cost
  • Provides ongoing customer support through a dedicated customer support team to resolve issues quickly
Installation/Implementation Cost
  • Included in the upfront and subscription cost
Customization Cost
  • Will vary depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows and UI changes.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Provides ongoing training and support for users, available with a service fee
  • Offers a Professional Employer Organization (PEO) option, where ADP handles responsibilities like payroll, benefits, regulatory compliance, workers’ compensation, claims management and tax support.
  • Provides HR services, including a helpdesk, HR checkups and strategic guidance
  • Organizations can take advantage of ADP’s outsourcing solutions for talent, pay and tax admin, compliance, strategic HR, and benefits admin
Recurring/Renewal Costs
  • A recurring monthly fee is charged at the beginning of each month, which typically includes maintenance, monitoring, upgrades, training and support
Oracle HCM Cloud
Oracle HCM Cloud
Start Price
$4
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Oracle HCM Cloud

According to our data, Oracle HCM Cloud leads in succession management, reporting, applicant tracking, and recruiting and payroll management.

Oracle HCM Cloud is tailored to meet diverse human capital management needs across various industries for businesses of all sizes. Users commonly appreciate its seamless integration capabilities and user-friendly mobile access. The platform's robust management features ensure reliable maintenance and security for data privacy.

However, initial setup can be challenging, requiring a learning curve for new users. Feedback from users highlights areas such as referral tracking, interview feedback workflows and job offer processes that lack customization options.

Additionally, some users have noted limitations in the reporting functionality, suggesting room for improvement in data analysis capabilities.

Oracle HCM Cloud operates on a pricing model starting from $4 per employee per month, making it accessible for varying business sizes. It offers a free trial for prospective users to explore before committing.

Training resources include live online sessions, videos and webinars. It also has comprehensive support options such as email, phone, chat, FAQs, forums, a help desk, knowledge base and a ticketing system. 24/7 live support ensures assistance is available whenever needed.

Industries commonly leveraging Oracle HCM Cloud include technology, finance, healthcare, manufacturing, and retail sectors, benefiting from its scalable solutions and tailored industry-specific functionalities.

Oracle HCM is well-regarded for its user-friendly interface, effective integration of HR functions, and strong customer support. It provides significant benefits in streamlining HR processes and enhancing data reliability.

In contrast, it struggles with customization, mobile application robustness and user communication. The quarterly release cycle can also be a hurdle for some organizations, though it typically becomes more manageable over time.

Organizations with robust in-house IT capabilities are particularly well-positioned to deploy and manage Oracle HCM Cloud effectively, maximizing its potential benefits for their HR management needs.

Pros & Cons

  • Usability: Oracle HCM is praised for its intuitive and visually appealing user interface, which makes it easy for beginners to learn and navigate. The system’s workflows streamline processes, enhancing productivity and minimizing non-value-added work.
  • Functionality and Integration: The tool excels in integrating various HR functions into a single platform, offering good connectivity and the ability to define and execute global templates. This integration supports enhanced analytics, real-time reporting and a unified HR experience across different countries.
  • Customer Support: The sales and technical teams are noted for their people-oriented approach and strong support. Oracle HCM has improved its customer engagement model and actively works to understand and respond to customer feedback.
  • Flexibility and Adaptability: The product's extensible configuration allows it to adapt to an organization’s specific needs, making it easier to tailor the application.
  • Customization Limits: While the system is generally flexible, it has limitations in areas such as user rights management and the ability to introduce new ideas to Oracle Development. There’s room for improvement in how user rights and areas of responsibility are managed.
  • Communication Inconsistency: There is a noted inconsistency in user communication within the app. For example, email notifications and other communication features vary in sophistication, affecting the overall customer experience.
  • Quarterly Releases: The frequency of updates (four times a year) is viewed as too frequent by some users, creating challenges in managing and implementing these updates effectively. While initially challenging, users generally adapt over time.

Key Features

  • Global Human Resources: The software streamlines global, local, and industry-specific needs, driving efficiency across cultures and countries. It offers work-life solutions, an HR help desk, a workforce directory, strategic planning, modeling, predictions, and payroll and benefits management.
  • Employee Information: Employees can manage their personal information, benefit enrollments, absences and leaves, as well as view reimbursement slips and total compensation.
  • Worker Lifecycle: This feature supports end-to-end employee management — hiring, management and termination — keeping applicable legislation and global practices in view.
  • Rule-Driven Processing: The suite helps manage unions, collective labor, worker agreements and policies while staying compliant.
  • Talent Management: The talent management cloud empowers talent lifecycle stages so employers can hire the right people, nurture growth and employee development, manage succession, and more.
  • AI Apps: Artificial intelligence and data-driven functionalities improve the candidate pool quality, increase employee engagement, decrease time to hire and optimize organizational processes.
  • Advanced HCM Controls: This function helps control exception workflows, automate analysis to comply with privacy regulations like GDPR and prevent payroll errors.
  • Workforce Management: Workforce management solutions help talent managers build an agile workforce through effortless time and labor tracking, time calculation, cost control, and managed compliance risks.
Zoho People
Zoho People
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Zoho People

Zoho People is a good solution for growing companies as it supports businesses of all sizes and is easy to use. The ability to create and add custom modules, using tabs and forms, is a noteworthy functionality. The biggest drawback at this time is the absence of payroll and recruiting modules. It also suffers from bugs and has an under-featured mobile app. However, it’s time and performance management capabilities have a lot to offer. All in all, it’s a good value for the price with some great features and benefits, best for companies that don’t mind using third-party payroll and recruitment solutions.

Pros & Cons

  • Easy to Use: 64% of users who refer to the UI indicated that it’s user-friendly, which makes it easier for new users to adapt to the platform.
  • Customization: Great levels of customization, especially with forms, are available, according to 75% of reviews mentioning customization.
  • PTO and Timesheet: All reviewers who reference this element found that Zoho People is a good tool for managing PTO and timesheets for employees.
  • Performance Management: All reviewers who mention this feature stated that the tool allows managers to handle the performance of several employees individually, with specific reports for all critical metrics.
  • Inability to Edit: According to 100% of reviews referencing this feature, all editing is controlled by the administrator, preventing individuals from doing even basic edits such as for personal details.
  • System Bugs: 85% of users mentioning this aspect observed the presence of bugs, some of which affect essential features and cause the mobile app to crash.
  • Ineffective Mobile App: The mobile app doesn’t have all features of the web version, and it’s difficult to find details such as certificates and documents or upload new documents, according to 100% of reviews referring to the app.
  • Lacks Recruitment and Payroll: According to 80% of reviewers that mention this shortcoming, the lack of payroll and recruitment tools requires users to find another solution in addition to Zoho People, which can be cumbersome and unfeasible.

Key Features

  • Employee Database Management: Zoho People provides a central database for managing employee information. You can split people into groups, bulk add employees, and centralize records from different countries. It also includes an org tree and communication tools for group or department collaboration. Automatic syncing between the platform and other integrated systems ensures data accuracy and eliminates manual entry. 
  • Leave Management: The software allows you to customize leave management rules for simplified calculation of PTO, rollovers and more. It also supports a global workforce with configuration options for different regional holidays. Different views let employees quickly see their leave data and automatic scheduling tools allow you to convert absences into leaves for administrative purposes. 
  • Analytics: Reports and dashboards provide insights into every aspect of HR management. You can track metrics like turnover, hiring vs. attrition, growth rates, tasks, employee counts, time logs and more. 
  • Performance Management: The system supports feedback from multiple sources for more accurate assessments. It also facilitates review cycles where employees and managers can engage in 360-degree feedback. Tagging allows employees to show what skills they have, which you can then match with job requirements. Key Resulting Areas (KRAs), goal setting and tracking, and skills work together to reveal performance, and you can use competency ratings to evaluate employees. Finally, analysis and reporting tools reveal performance insights. 
  • Mobile App: Native apps for iOS and Android devices support all HR functions, giving users full capability anywhere. Many actions only require a single click to complete. 
  • Case Management: With this feature, your organization can handle all cases and requests created by employees. You can build categories and include documents such as FAQs and policies for easy access. Comment functionality within individual cases removes the need for email exchanges, and you can manage other case details directly from each case’s tab. 
SuccessFactors
SuccessFactors
Start Price
$10
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked SuccessFactors

SuccessFactors provides full integration with all HR modules and can connect to other SAP solutions, such as finance to materials. With extensive customization, integration and analytics, it can be of great use for planning, developing and implementing HR strategies.

According to our analysts, SAP SuccessFactors scores a 79, leading in applicant tracking and recruiting, document management, and succession management.

It includes AI-assisted screening, LinkedIn applicant prospecting, automated tax documents, succession planning, offline course access and employee lifecycle tracking, helping HR cover core tasks today and plan for the future.

It’s gotten praise for its strong support team, which is responsive and customer-focused, although users sometimes experience delays in resolving issues. The platform excels as a comprehensive HR solution, integrating various functions into a single system that streamlines processes and reduces costs.

While there's a learning curve for most, the majority found it worth the work to centralize all things HR, especially with its AI capabilities. Recent updates have improved the UI design, though some users indicate growing pains with release-related glitches and complex integrations.

SAP SuccessFactors pricing starts at $10 per user per month with a free trial.

SuccessFactors makes recruitment easier with tools for job postings, tracking candidates, evaluating resumes and managing interviews. Its AI-assisted screening matches candidates to job requirements more efficiently.

The onboarding module speeds up the process for new hires by automating paperwork, setting up training and ensuring a smoother transition into the company. Overall, SuccessFactors helps identify and nurture internal talent for future leadership roles, creating a smooth succession plan and minimizing the impact of turnover.

Pros & Cons

  • Support Quality: The support team is highly regarded for its responsiveness and customer service. It’s praised for being helpful and treating customers well, although there can be occasional wait times for resolution.
  • One-Stop-Shop for HR: Most users appreciate the system's ability to integrate various HR functions into a single platform, which can streamline processes and reduce the total cost of ownership (TCO).
  • Goal Setting Flexibility: The learning module is seen as robust and flexible, making it easy to set and manage goals. Users can select from a library of goals or add their own, which facilitates effective goal setting and tracking.
  • Recruitment Management: According to most users, the recruitment module eases the entire process, including job postings, candidate selection, resume evaluation, interview scheduling and offer management. The applicant tracking and AI-assisted screening features were noted for improving time to hire.
  • Getting Started: Many find SAP SuccessFactors complex, especially for new users. The system is described as intricate and sophisticated, leading to a steep initial learning curve.
  • Reporting Woes: Users find the reporting options pretty restricted, with not much room to customize dashboards and reports. This lack of flexibility makes it tough to tailor reports to fit specific needs.
  • User Experience and Interface: The user interface (UI) has received mixed feedback. Some users feel it's outdated and clunky, with hiccups like confusing time-off calculations and cumbersome goal-setting processes.
  • Updates: While the support team is effective at troubleshooting integration issues, some users have experienced release-related breakdowns. On the flip side, other users noted recent updates have improved the UI, making it easier to navigate with new icons and better drill-downs.

Key Features

  • Joule: Use a virtual assistant to guide employees through the feedback process with easy-to-follow steps and prompts. Joule lets employees update their info right away (like location and working hours) without bouncing around multiple screens. It also streamlines promotion requests by guiding managers through the process and setting effective dates.
  • Automatic Tax Document Generation: Generate essential tax documents automatically, reducing administrative workload and ensuring compliance with tax regulations.
  • Payroll: Simplify payroll with automated pay calculations while ensuring compliance with both local and international rules to function globally. Plus, the self-service option lets employees easily access their information.
  • Time and Attendance Management: Automate time-consuming tasks like calculating hours worked and managing absences to make scheduling more efficient.
  • Recruiting and Onboarding: Create profiles, apply for jobs and track applications through a career portal. Employees can share openings and earn rewards for referrals. Recruiters can manage interviews based on candidate availability and location and provide a personalized onboarding experience.
  • Learning and Development: Use the earning management system (LMS) for all your learning needs, from succession planning to career development. It handles assessments, offline courses, training schedules, and tracking employee progress and course completion.
  • Performance and Compensation: Track employee performance to find top talent while providing feedback to help your team set and achieve goals. Reward employees with compensation programs and keep your numbers in line with budget modeling.
  • Workforce Planning: Modeling and analysis features provide insight into financials and scenario-based outcomes. Allocate resources effectively with budget planning, anticipate staffing requirements with workforce forecasting and reduce schedule conflicts with alerts.
  • Personalized Recommendations: The benefits plan recommendation tool offers a personalized ranking of benefits plans, providing employees with tailored recommendations to better meet their specific needs.
  • HR Analytics: Understand your company's data with insights on performance, turnover, diversity and more. Benchmark against peers and analyze HR data in detail. Use dashboards and reports to identify issues and spot trends.
Dayforce
Dayforce
Start Price
$6
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Dayforce

Dayforce, a popular AI-powered HCM solution, caters to businesses across various industries on a global scale. It’s perfect for large teams and companies needing a scalable and adaptable platform. Most of its features are user-friendly, making it relatively easy to learn and navigate.

Dayforce stands out with its mobile time-off requests, smart benefit enrollment recommendations, TeamRelate, Dayforce Wallet and automated payroll calculations. It also offers robust support for day-to-day operations, including reports and dashboards, org charts, shift trades, and compliance.

The mobile app and self-service platform give employees the freedom to handle tasks like accessing pay stubs, viewing schedules, and submitting time-off requests independently, which reduces the need for admin intervention.

Dayforce tackles common HR challenges like managing varied payroll and compliance needs, dealing with tricky reporting, and making employee self-service easier. While users appreciate its mobile features and schedule management, they’ve mentioned that reporting can be a bit complex and time-consuming, sometimes leading to long waits for customer support.

The demo reveals a comprehensive hub serving as a centralized dashboard, providing news updates, team objectives, pending tasks, and recommended applications like performance management and recruiting.

Personally, I thought the scheduling module looked a little cluttered/complicated for beginners, but you can use filters to narrow down results and make it look less busy/cleaner.

Payroll processing demands a hawk's eye when it comes to details. I thought Dayforce had a reasonably straightforward payroll design.

Engagement surveys offer compact insights into employee sentiment and effectiveness, while customizable dashboards and scorecards display key metrics on workforce dynamics, such as availability, recruitment metrics, and turnover rates.

Automated alerts and integration with job boards enhance recruiting, and self-service features support career development, HR and benefits enrollment.

The chatbot provided a brief welcome and directed me to the Help Center after I chose support. The chat ended there, and I encountered the issue of the conversation not clearing when the page was reopened.

Pricing is competitive, based on user numbers and selected modules (charged per month).

Overall, Dayforce is a comprehensive HCM software that effectively supports managing people, pay and compliance.

Pros & Cons

  • Easy PTO Tracking: Dayforce simplifies requesting and viewing PTO and tracking employee hours.
  • User-Friendly Interface and Features: Dayforce receives praise for being easy to set up and navigate.
  • Comprehensive: Dayforce is effective for managing payroll, benefits, and workforce management (WFM), providing real-time data and streamlined record-keeping. Custom reporting, time management and compensation planning are highlighted as strong features.
  • Consistency: The system integrates well across various functions such as HR, payroll, and time management, helping to consolidate processes and improve efficiency.
  • Reporting: Report creation can be cumbersome and not very user-friendly. The ability to convert fixed reports into customizable formats and access more diverse formats is limited.
  • Outdated Employee Self-Service: Some users found this feature outdated without improved auditing and traceability features for payroll elections.
  • Frequent Updates: Some updates lead to slow down and create a learning curve for some users.
  • Implementation Process: Users reported implementation can have high up-front costs, take longer than expected and cause frustration.
  • Customer Support: Users experienced long response times and additional fees.

Key Features

  • Core HR: Centralize employee info, manage performance, carry out recruiting, oversee payroll and get reports for data-driven decision-making.
  • Employee Self-Service (ESS): Let users enroll in benefits, view pay details, update personal information, access learning resources and stay current on announcements.
  • Payroll: Roll out a variety of payroll tasks, including tax management, employee verification and data entry for unique situations like retroactive payments. Dashboards provide insights and reporting tools support payroll reconciliation.
  • Benefits: Fast track enrollment by letting employees independently enroll for coverage. Admins can access enrollment totals, a library of qualification rules, on-demand calculations and streamlined COBRA management. It also integrates with hundreds of carriers and incorporates features to ensure ACA compliance.
  • Talent Management: Manage every phase of an employee lifecycle, from recruiting and onboarding to succession planning. Track performance in a holistic view, plan budgets effectively and reskill current employees with AI talent tools.
  • Workforce Management: Process payroll, manage sick days or vacation time, and view reports on key trends like spending for proactive planning.
  • Compliance Support: Safeguard sensitive information with role-based access and ease multi-jurisdictional tax filings with tax services for federal, state and local jurisdictions.
  • Customer Support: Get help with questions and concerns through live chat or phone. Access additional resources on the website like the help center and webinars.
  • Dayforce Wallet: Provide employees access to their earned wages before payday. This flexibility improves financial wellness and reduces employee stress associated with waiting for a paycheck. It also provides functionalities such as budgeting tools and financial planning resources. Note: The amount available depends on completed shifts and standard transfer time is between 1-3 business days. Faster transfers require additional fees.
Netchex
Netchex
Start Price
$12
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Netchex

Netchex is a cloud-based HR management software that has garnered positive user reviews, particularly for its user-friendly interface, comprehensive features, and affordability. Users appreciate the ease of accessing their data and managing daily tasks, along with the abundance of training videos available. The dedicated service team assigned to each client ensures personalized support and familiarity with individual accounts. Netchex effectively integrates and automates various HR processes, such as recruiting, hiring, onboarding, and payroll, allowing businesses to focus on other priorities.

However, some users have reported challenges with Netchex. Setting up the software can be difficult, and customer support responsiveness can be inconsistent. Several users have noted limitations in the payroll feature's flexibility, requiring additional time and effort to manipulate data. Issues with the biometric clock feature, including problems uploading punches, have also been reported. While Netchex frequently introduces innovative product offerings, delays in development and testing can leave users waiting for anticipated features. Occasional glitches and automatic logouts have caused disruptions for some users.

Despite these drawbacks, Netchex remains a solid choice for businesses seeking a comprehensive HR management solution, especially those that value ease of use and affordability. However, businesses requiring a more straightforward and user-friendly HR solution may want to explore alternative options. Ultimately, the suitability of Netchex depends on the specific needs and priorities of each business.

Pros & Cons

  • Payroll Functions: Netchex's payroll features are frequently praised for their user-friendly interface and efficiency. The platform also offers automated tax calculations and filings, which can save HR professionals valuable time and reduce the risk of errors.
  • Benefits Administration: Netchex simplifies the complex task of benefits administration. The platform allows HR teams to easily manage employee benefits, including health insurance, retirement plans, and paid time off. This streamlined approach can improve efficiency and accuracy in benefits management.
  • HR and Compliance: Netchex provides tools and resources to help businesses maintain compliance with labor laws and regulations. The platform offers features such as document management, employee handbooks, and compliance reporting, which can assist HR teams in staying up-to-date with ever-changing regulations.
  • Reporting and Analytics: Netchex offers robust reporting and analytics capabilities, empowering HR professionals with valuable insights into their workforce. The platform provides customizable reports on various HR metrics, such as employee turnover, payroll costs, and benefits utilization. These insights can inform strategic decision-making and improve HR operations.
  • Customer Service: Users report challenges in getting timely and effective support from Netchex's customer service team, leading to frustration and unresolved issues.
  • System Glitches: Frequent system glitches and errors disrupt workflows and cause inconvenience for users, impacting productivity and efficiency.
  • User Interface: The user interface is often described as clunky and outdated, making it difficult to navigate and find necessary information quickly.
  • Reporting: Generating reports can be cumbersome, and the customization options may not meet the specific needs of all businesses.

Key Features

  • Integrated Payroll Services: Aggregate all information into one platform to eliminate user error and simplify paying out. One login provides access to any account or additional service within the platform. 
  • Mobile App: Make changes to payments and deductions while having access to payroll reports via smartphone. Access individualized payment details and history from anywhere in the world with the flexibility of a smartphone. 
  • Training: Find tutorials for set-up, use and troubleshooting in the employee, administrator and manager support portals. Read blogs and step-by-step video guides for all elements of payroll and HR management. 
  • Flexible Changes: Adjust payroll, make exceptions and correct errors from within the payroll grid without backtracking or losing progress. 
  • Preview Processing: Alert managers with exceptions and pre-processing reports to warn of any errors or abnormalities before paying out. View net and gross pay data and analysis for each pay period, fixing costly mistakes before you even make them. 
  • Integrated Taxes: Withdraw local, state and federal filing automatically. Keep up with ever-changing tax laws and run quarterly tax statements and W-2 previews. 
  • Paycards: Use the Skylight PayOptions Program from Netspend to offer payroll cards giving workers instant access to payment. Give employees instant access to pay while saving money by eliminating paper checks. 
  • Other Services: Integrate HR, time and attendance and benefits, all within the existing platform. Run time collection, scheduling, and COBRA compliance in one robust software to simplify all HR needs. 
PeopleStrategy
PeopleStrategy
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Single System of Record: PeopleStrategy is built as a unified platform. All data is stored in one central location, so it’s easily accessible and any changes made automatically reflect across the system. This reduces errors caused by needing to enter the same set of data more than once. It also provides a searchable directory of employees. 
  • Performance Evaluation: The performance module lets you trade paper reviews for digital tools. Employees can go through a self-review and rate their performance. Then managers can include their own rating and compare the two side by side. It also supports e-signature for completed reviews, configuration of performance criteria and automatic notifications for tasks. 
  • Communication Portal: You can share important company news and announcements with this feature. For example, posting educational materials and links to benefits plan information to help employees select the right coverage. 
  • Career Site: PeopleStrategy allows organizations to create configurable, branded career sites for external and internal use. You can view applicant documents, sort candidates, schedule interviews and more. The career sites come with single sign?on capability. 
  • Job Posts: With this feature, you can create job requisitions and descriptions, which can then be posted to hundreds of job sites in a single click using Job Target. 
  • Background Checks: Through a partnership with InquireHire, PeopleStrategy offers integrated background screening as part of the talent acquisition module. You can check criminal history, conduct drug tests, verify education and certifications, and screen candidates for tax credits among other things. 
  • Managed Services: PeopleStrategy offers access to experts who can help minimize risk of non-compliance. Their range of support covers benefits administration support and compliance services, including COBRA administration, EEO reporting and more. 
  • Security: PeopleStrategy exercises security in several ways. As a hosted application, it’s delivered from two different data centers that have strong security measures in place. It’s also SSAE-16 certified. 
Paycom
Paycom
Start Price
$25
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Paycom

Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

Pros & Cons

  • User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
  • Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
  • Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
  • Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
  • Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
  • Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
  • Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
  • Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
  • Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
  • Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.

Key Features

  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 

COMPARE THE BEST HR Case Management Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of HR Case Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Workday HCM
$42
Per Employee, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Workday HCM
UKG Pro
$100
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
UKG Pro
ADP Workforce Now
$110
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ADP Workforce Now
Oracle HCM Cloud
$4
Per Employee, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle HCM Cloud
Zoho People
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Zoho People
SuccessFactors
$10
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
SuccessFactors
Dayforce
$6
Per Employee, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dayforce
Netchex
$12
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Netchex
PeopleStrategy
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
PeopleStrategy
Paycom
$25
Per Employee, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Paycom

All HR Case Management Software (163 found)

Narrow down your solution options easily






X  Clear Filter

Workday HCM

by Workday, Inc
Workday HCM
Workday HCM is a SaaS solution that unifies all aspects of managing the employee lifecycle in a single HRMS. The suite of modules allows organizations to operate globally, run payroll, administer benefits, manage talent and facilitate learning, among other things. While designed for medium and large enterprises, the platform can support the needs of smaller businesses as well. A business process framework provides control for all internal processes. The software is also equipped with audit tools and built-in security capabilities, and it offers mobile apps for flexible access.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

UKG Pro

by UKG (Ultimate Kronos Group)
UKG Pro
UKG Pro is a cloud-based suite designed to streamline global human capital management. It integrates essential features such as payroll, benefits administration, recruiting, onboarding and learning management.UKG Pro stands out in key areas like document management, payroll management, professional services and maintenance, earning it a spot as one of our top five HR products.UKG Pro incorporates advanced technologies like machine learning, AI, predictive analytics and business intelligence. These innovations optimize performance, automate tasks, enhance workforce understanding and foster employee retention.Notably, its advanced scheduling feature prioritizes workforce well-being by ensuring optimal staffing levels and controlling labor costs.Artificial intelligence (AI) plays a pivotal role in enhancing HR capabilities through schedule optimization, statistical forecasting, retention prediction, employee sentiment analysis and candidate matching.Starting at $100 per user per month, UKG Pro offers a per-user pricing model with a free trial available upon request. It features 24/7 live support, empowering employees through self-service portals, seamless integrations with payroll and benefits systems, and analytics capabilities for data-driven decision-making.As UKG Dimension is being sunsetted, some of its functionality is moving to the main system.Users appreciate UKG Pro's seamless integration with leading payroll, timekeeping, and benefits systems. However, some find the software's interface unintuitive and report limitations in its reporting functionality.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ADP Workforce Now

by ADP (iProspect)
ADP Workforce Now
ADP Workforce Now is a cloud and on-premise platform for businesses seeking a one-stop shop for everything HR, including remote, in-office or hybrid teams. It operates as a professional employer organization (PEO), offering tools to tackle complex and time-consuming HR tasks.It includes payroll management, time and attendance, talent management and benefits administration. Tools like payroll automation, data syncing and error detection help HR managers overcome common challenges like payroll inaccuracies and time-consuming manual processing.It's ideal for teams that want to boost efficiency and save time on core HR tasks while navigating compliance regulations. Its key features include applicant tracking and recruiting, compensation management, document management, employee onboarding, employee self-service and payroll management.It’s embedded with protective layers such as physical security, intelligent detection, fraud defense and other mechanisms for enhanced security and data privacy.According to recent user reviews, users generally find it intuitive and reasonably easy to navigate. In contrast, some users report long customer support wait times.Monthly pricing starts at $110. Pricing also depends on features, modules or packages selected, such as bundling payroll and HR. A free trial is also available. Pros Custom reporting Easy clocking in and out Detailed, accessible paystubs Cons Customer support variations Learning curve during implementation Occasional slowness
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Oracle HCM Cloud

by Oracle America
Oracle HCM Cloud
Oracle HCM Cloud, also known as Oracle Fusion Cloud HCM, is a full-featured set of tools designed to help with modern HR and talent management. With a user sentiment of 83% and a product score of 84, it earns recognition as one of our top five HR products. It’s also featured as number one on our leaderboard for applicant tracking and platform capabilities.It combines advanced analytics and various modules to meet your diverse HR needs, whether you're operating on a smaller scale or at a global organization.HCM Analytics within Oracle Cloud shines a light on key workforce insights, helping even entry-level HR professionals make informed decisions about diversity, employee retention and talent acquisition.Modules like workforce management, talent profiles, diversity and inclusion, and performance management are pre-built for quick deployment and usage so your team can hit the ground running without having to customize everything from scratch.The human resources component offers core functionalities, including benefits administration, workforce directory and predictive workforce modeling. It ensures compliance with local regulations while enhancing operational efficiency through features like HR help desk support, advanced HCM controls using AI and a digital assistant for streamlined processes.Talent management capabilities encompass recruiting, onboarding, performance tracking, career development and succession planning.Users appreciate 24/7 support via chat and phone, managing the entire employee lifecycle in one place, and a design that's simple and easy to navigate. On the flip side, some users had a hard time customizing the system and found implementation tricky.Pricing starts at $4 per employee per month, and you can request a free trial.Overall, when it comes to accurately monitoring and assessing employee performance, ensuring the secure handling and storage of employees and managing the recruitment process, Oracle HCM Cloud is good to have in your corner.It also lands in our top ten for several major categories, such as benefits management, compensation management, employee onboarding, employee self service and learning management, just to name a few.It fully supports certifications and G Suite and Office 365 integrations. With additional modules, it allows AI-based dashboard views, which leading competitors UKG Pro, Paycor and SuccessFactors don't currently support.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Zoho People

by Zoho Corporation
Zoho People
Zoho People is a cloud-based platform that facilitates labor management activities such as performance evaluation, time and attendance tracking, and expense reporting. As part of a larger product suite, it can seamlessly integrate with the rest of this vendor's recruiting and expense solutions. It also connects with the provider's payroll product, but payroll is only available internationally in India and in the U.S. for California and Texas. Includes support for 12 languages, allowing organizations to manage a global workforce.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

SuccessFactors

by SAP, Inc.
SuccessFactors
SuccessFactors HR by SAP is a comprehensive human capital management (HCM) solution designed for businesses of all sizes across various industries.This cloud-based software is ideal for organizations looking to streamline basic HR functions while also driving strategic initiatives and planning. Users appreciate its advanced features for recruitment management, onboarding, time off tracking, time off planning, and goal structure flexibility, which enhance employee engagement and streamline HR processes.In contrast, some users find the overall user interface to be outdated and clunky on certain pages. Additionally, the software’s extensive capabilities can make it complex to learn and require a time investment to fully understand and leverage its sophisticated features.Regardless of your industry, finding and hiring the right talent quickly is a major challenge. SuccessFactors HR tackles this with advanced recruitment tools that streamline the hiring process, from job requisition to candidate selection.SuccessFactors ranks in our list of the top five overall HR products and the top ten for applicant tracking, benefits management, compensation management, document management, onboarding, self service, learning management, performance management and more.It uses AI and machine learning to enhance candidate matching and speed up recruitment, making it easier to find and onboard top talent.Flexible goal structures and comprehensive onboarding solutions boost employee engagement and retention. These features help set clear performance objectives, track progress, and create a more engaging onboarding experience, contributing to a positive workplace culture and better retention.SuccessFactors HR simplifies time off management with its accessible tracking and planning features, allowing employees to easily request and manage leave.Benefits scenario modeling is available with workarounds, compared to some competitors like UKG Pro and Oracle HCM Cloud that don’t currently support it. As a leader in document management, it earns our highest score for tax document automatic generation, access controls and document sharing.SuccessFactors HR pricing varies based on organization size, the specific modules required and the level of customization needed. SAP typically provides customized pricing based on the organization's needs and the scale of implementation.For an accurate quote, businesses should contact SAP or an authorized SAP partner to discuss their specific requirements and receive a tailored pricing proposal.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Dayforce

by Dayforce, Inc.
Dayforce
Dayforce is a cloud-based human capital management (HCM) platform that offers a full suite of tools for managing payroll, workforce management, career development, benefits and HR tasks.It's a great pick for larger teams looking to streamline onboarding and training with performance management tools that support ongoing career development. Plus, its self-service portal gives employees more independence.Ranked in the top five on our HR software list, Dayforce stands out as the Best for Reporting and Dashboards. It shines with features like employee engagement, succession management and compensation management.With tools for workforce insights, personalized coaching, and mobile access, managers can enhance engagement and adapt more efficiently, which helps cut down on turnover and anticipate trends. Mobile time-tracking tablets and time clocks help minimize errors and ensure more accurate payroll.The platform offers customizable dashboards, automated payroll calculations, centralized employee info and engagement tracking. Users love its intuitive, easy-to-use design and self-service options that lighten the admin load. However, some find the reporting feature a bit tricky; while reports are customizable, getting them set up can be complex.Pricing varies based on the number of users and chosen modules, generally falling between $6 and $12 per employee per month, which is mid-range compared to other options out there.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Netchex

by Netchex
Netchex
Netchex offers web-based payroll, HR, benefits and administrative service software to businesses of all sizes and industries. It’s single-source and facilitates automated pay tracking, tax compliance and analysis. Customize pay rates, frequency and type of payment with individual payout options. The integrated payroll system simplifies payroll for managers and administrators. Employees can easily access payroll information and history from the cloud or mobile app.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

PeopleStrategy

by PeopleStrategy
PeopleStrategy
The PeopleStrategy suite enables small and medium-sized businesses to manage all aspects of human resources from one cloud-based platform. Its modules cover core requirements (performance, comp planning, onboarding), workforce management, payroll, benefits administration and talent acquisition. Capabilities include applicant tracking, self-service, analytics and reporting. It automates many parts of the administration process and stores information in a single database to eliminate double data entry.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Paycom

by Paycom, Inc.
Paycom
Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs. Pros Easy to use interface Comprehensive features Reliable customer support Scalable for businesses of all sizes Strong compliance support Cons Higher cost compared to competitors Complex pricing structure May require additional setup for complex needs Limited reporting customization options Not ideal for very small businesses
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

CoreHR

by CoreHR
CoreHR
CoreHR is a cloud-based solution that provides integrated payroll, people management, workforce management, talent, recruitment and analytics. Designed for midsize enterprises, it supports HR tasks, automates workflows and delivers insights on all aspects of the workforce. A mobile app for iOS and Android devices allows users to take work with them anywhere.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Infor HCM

by Infor, Inc.
Infor HCM
Infor HCM (formerly Infor Cloudsuite HCM) is a cloud-based product designed to deliver comprehensive capabilities for medium-sized and large organizations. Its core bundle consists of global HR, HR service delivery and talent management. Companies can add on payroll, HCM analytics and workforce management modules on an as-needed basis for extended functionality.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Ascentis

by Ascentis
Ascentis
Ascentis offers HCM services to companies of all industries via its cloud-based suite. Its five modules include time and attendance, payroll, HR and benefits, talent, and recruiting. Users can choose to pick individual functionalities or the entire package of services, depending upon their needs.It facilitates process automation for several complex business processes and transactions, reduces the probability of errors, offers real-time analytics, eliminates manual work, and helps talent managers and organizations cater to their human resources and talent management requirements. It also provides ease-of-use through an interface that can be accessed anytime, anywhere on a desktop, tablet or smartphone.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Paylocity

by paylocity
Paylocity
Paylocity is an all-in-one cloud payroll solution that enables organizations of every size to execute administrative tasks such as talent acquisition, time and labor management, and other core processes. Its functionality includes multiple configuration options that allow companies to customize according to their needs.It contains robust security measures such as encryption, real-time backups and secure data centers. It also has a user-friendly mobile app that is compatible with both iOS and Android devices.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

PrismHR

by PrismHR
PrismHR
PrismHR offers flexible, customizable and efficient solutions to support the comprehensive payroll, benefits and HR management requirements of small businesses and HR service providers. It provides assistive capabilities through the six key modules: platform, payroll, talent, time, employee portal and benefits. Its marketplace offerings include tools for financial wellness, identity protection, time and attendance, voluntary insurance, compliance, consulting services, taxes and more. These add-on capabilities are pre-integrated and give HR providers validated connections.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Sage People

by Sage Group
Sage People
Sage People is a global cloud system that provides workforce analytics, attendance, leave management, talent management and payroll. Designed for mid-sized multinational companies, it can be accessed anytime and on any device. Automation and analytics enable business continuity, increase workforce visibility and boost productivity. It is fully extendable, with the ability to integrate with third-party products.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

TriNet

by Zenefits
TriNet
TriNet is a cloud-based HR solution that’s ideal for small and medium-sized businesses, focusing on payroll, benefits and compliance. Acquired by TriNet in February 2022, Zenefits was previously recognized for its all-in-one approach to HR, emphasizing benefits administration and employee management. The platform supports onboarding new employees, tracking time and attendance, managing payroll and monitoring performance. After running through the demo, I felt that navigation was particularly well-suited for beginners. Its simple layout streamlines administrative tasks without needing extensive HR expertise. An issue a lot of workplaces face is handling employee burnout. Many users mention how easy it is to submit PTO, helping their employees take the time off they need without needing admin approval. Another common HR challenge is benefits enrollment. With so many plan options, it’s easy to feel overwhelmed. On top of that, employees often have limited time to make decisions, which can lead to rushed choices or forgetting to enroll at all. TriNet addresses these challenges by providing tools like automated notifications and detailed cost breakdowns to simplify the enrollment process. Users appreciate the user-friendly interface and automated processes, which lessen the manual workload for HR teams. Some consider it basic, but most value its straightforward design. In contrast, opinions vary on customer support wait times. There are three pricing plans: Essentials $8 annually or $10 monthly, Growth $16 annually or $20 monthly, and Zen $27 annually or $33 monthly, all charged per user. For exact pricing information, we recommend requesting a quote from their website. Overall, TriNet helps manage payroll, benefits and employee performance with tools like time tracking, automated payroll and employee engagement surveys. What else can it do? Let’s take a closer look. TriNet at a Glance Support Options Phone and email Training videos Help Center Chat Top Modules/Functions and Our Analyst Score Time and attendance (100) Document management (98) Payroll management (95) Strengths User-friendly design Easy benefits enrollment Automation options Limitations Mixed reviews on customer support wait times. Basic functionality may lack depth for advanced users. Mobile Access Yes. (2.2 rating on Google Play) Industry Specialties Serves all industries, including but not limited to: Healthcare Technology Manufacturing Professional Services Retail Pricing Plans Feature/Functionality Essentials Growth Zen Price $8 annually, $10 monthly $16 annually, $20 monthly $27 annually, $33 monthly Core HR Included Yes Yes Yes Benefits Yes Yes Yes Recruiting Yes Yes Yes Time and Attendance Yes Yes Yes HR Advisory Desk Yes Yes Yes People Analytics No Yes Yes Real-time Comparison Salary Data No Yes Yes Custom Compensation Benchmark Options No Yes Yes Goal Management No Yes Yes Employee Engagement Surveys No No Yes People Hub No No Included Payroll Tax Filing Add-On Add-On Included General Ledger Add-On Add-On Included Contractor payments Add-On Add-On Included
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Epicor HCM

by Epicor Software Corporation
Epicor HCM
Epicor HCM helps companies manage their people with automation for HR processes and tools that enable tracking, managing and analyzing all employee information from application to retirement. Through its self-service access, users can personalize the homepage with their company’s tasks and schedules. Executives can access company metrics and get detailed insight into the organization and employee trends. Recruitment management, absence tracking and benefits management provide greater control over time off, staffing, and organizational productivity and efficiency. It can be hosted in the cloud or licensed for on-premise deployment.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

talentReef

by talentReef
talentReef
Talentreef provides SaaS-based social recruiting and talent management solutions, catering to the needs of the hourly workforce in the service industry. It helps organizations streamline their employee hiring, training and talent management operations. Its mobile-first focus helps streamline recruitment processes. It covers numerous processes, including recruitment marketing, ATS and assessments, onboarding and compliance, performance and engagement, training and development, employee self-service, reports and analytics, and integrations. With it, users can improve applicant flow, simplify employee onboarding, ensure compliance and boost employee performance.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ADP Vantage HCM

by ADP
ADP Vantage HCM
ADP Vantage HCM, a cloud-based, on-premise and open architect solution, brings together core human resources services through integrated modules that help manage payroll, time and attendance, workforce management, talent management and more. It helps organizations of all sizes across the U.S. improve employee engagement and gain real-time insights to enhance workforce processes and workplace operations. It simplifies office administrative operations, minimizes risks, reduces expenses and provides dedicated guidance to enhance operational efficiency. Talent managers can streamline the onboarding process and synchronize performance with preset goals on a monthly and yearly basis. It also offers a mobile application.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

HR Case Management Software Is All About Managing Employee Requests and Effectively Addressing Concerns

By Olivia Edens, Technical Content Writer at SelectHub

HR Case Management BG Intro

The days of relying on paper-based systems, spreadsheets, and text files to handle employee inquiries and issues are long gone. Welcome to the era of HR case management software—a modern, streamlined solution for recording, analyzing, and resolving employee concerns and requests.

Suppose you're ready to break free from the mountains of paperwork and optimize your core HR management. In that case, this buyer's guide is your guiding compass, showing you the way with HR case management benefits, key features and tips for conducting a thorough product comparison.

Executive Summary

  • HR case management apps help HR personnel optimize workflows, improve operations related to workforce grievances, enhance employee productivity and reduce errors related to arbitration proceedings.
  • Benefits include saving resources, simplifying access to information, gaining real-time insight and enabling self-service capabilities.
  • The key features are case tracking, customizing templates, managing employee files, using collaboration tools, viewing knowledge bases and reporting.
  • When comparing programs, consider aspects like deployment options, intuitiveness, third-party integrations, and compliance requirements.
  • Before fully committing to a purchase, be sure to ask potential vendors questions you have about the software.
What This Guide Covers:

What Is HR Case Management Software?

HR case management software is a solution for streamlining employee demands and inquiries by creating a ticketing system where employees submit requests and follow the work process. This type of HR software is also known as employee case management.

When HR cases are managed manually through email or Excel spreadsheets, it’s challenging to track the status of each case. Employees may not know the progress of their requests, leading to frustration and negatively impacting the employee experience. HR cases get stuck in various stages without a streamlined process, delaying resolutions. Unanswered questions and late responses to concerns can majorly impact employee satisfaction and productivity.

An HR case management solution automates routine HR processes, like routing cases to the appropriate personnel, setting deadlines and sending notifications. It also provides a centralized platform where HR professionals and employees track the status of HR cases in real-time, ensuring communication and accountability.

Related Categories

What Does It Do?

HR Case Management software empowers HR managers to manage incoming employee requests and issues effectively. It enhances operational efficiency, automates procedures and offers advanced case monitoring and reporting capabilities, including customizable dashboards. It centralizes all case data in a single database, providing a unified, updated source of case information.

Software must meet the following benchmarks to fall under the HR case management bracket:

  • Manage and monitor all staff interactions.
  • Facilitate tracking of all HR exchanges, like grievances, complaints and inquiries.
  • Automate inquiries, employee complaints, arbitration hearings and other operations.

Primary Benefits

Here are some compelling advantages of implementing HR case management software:

Primary Benefits of HR Case Management Software

Save Resources

Streamline employee management processes and avoid errors and misrouting via robust case management software. Boost efficiency across your HR team, lowering costs and reducing hours spent on difficulties.

Here’s how:

  • Automate Workflows: Reduce manual data entry, paperwork, and repetitive tasks by automating core HR processes like onboarding, leave management, and employee inquiries.
  • Reduce Administrative Workloads: Enable employees to find answers to common HR-related questions through self-service options and automated responses, saving time for both employees and HR departments.

Enhance Accessibility

Allow employees to access their case-related information at any point, from any device, whether it's a desktop, smartphone or tablet.

Here’s how:

  • Centralized Data: Store all HR data and documents in one centralized platform for easy access and search, including employee records, policies, pay stubs and tax forms.
  • Document Management: Securely store and retrieve HR documents like contracts, policies, and records, ensuring authorized personnel can access them promptly.

Get Real-Time Insights

Provide your employees with increased transparency in their submissions with case management software. Enable your employees to view where their tickets are at any moment and confirm that you are working on them.

Here’s how:

  • Analytics and Reporting Tools: Provide employees with transparency in their submissions, allowing them to view the status of their tickets at any time and confirm that their issues are being addressed.
  • Compliance Tracking: Monitor compliance with HR policies and regulations, receiving alerts and reports when issues arise.

Enable Self-Service Capabilities

Opting for a self-service interface reduces the number of issued tickets. This software makes it easier for employees to submit queries and gain up-to-date information about their requests.

Here’s how:

  • Self-service Portals: Empower employees to access and update personal information, submit requests (e.g., time off), and find answers to common HR questions.
  • Manager Self-service: Enable managers to access team-related information, approve requests, and track the progress of HR cases involving their team members.
  • Chatbots and Knowledge Bases: Some HR case management software includes chatbots and knowledge bases that answer common employee questions 24/7, reducing the workload on HR.

Key Features & Functionality

Case Tracking

Create, assign and track cases related to employee concerns, requests or issues, ensuring nothing falls through the cracks.

It also supports automatic request escalation methods.
Templates

You'll probably be answering the same query several times. Fortunately, template functionality gives you quick access to pre-written emails and notes, saving time and providing a uniform response to common questions and requests.
Employee File Management

HR procedures can generate various documents frequently stored across multiple HR systems. It's vital to know how these documents are maintained and preserved.

Seamlessly deliver and store employee files generated as a part of a case in a secure location by integrating case management with employee management software. This feature provides a complete perspective of how the employee uses integrated service delivery functionality.
Collaboration

In HR, collaboration isn't just nice to have; it's an absolute must. Case management software makes it easier for teams to address issues, queries and requests by monitoring communication.

HR cases are often complicated, requiring the involvement of multiple people to resolve, like bringing in an employee's supervisor for a certain situation. HR professionals can use tools to collaborate on cases for assigning duties to executives, HRBPs and HR managers.
Knowledge Base

A knowledge base is a straightforward approach to reducing the number of questions HR departments receive. It means that workers can help themselves with data that they previously had to request from HR professionals.

Suggested forms appear when someone browses the knowledge base for an issue.
Reporting

A sound case management system includes robust reporting abilities to analyze all the data gathered during the case management stage.

Reporting functionality is essential for understanding trends, identifying hot spots, and managing and preventing risk.

Software Comparison Strategy

We’ve included some software factors below to assist you in purchasing your HR case management software.

HR Case Management Software Comparison Strategy

Deployment Options

After you pick a solution, one of the first questions you’ll face is, what’s the best deployment method? Cloud-based systems are ideal for businesses accessing data anywhere. At the same time, on-premise solutions come in handy if you need to keep employee case files on your company's servers.

Third-Party Integrations

There may be times when you want to integrate with other solutions (especially other HR solutions) that the company uses. For example, HRIS, performance management and workforce management.

Some potential reasons for integrations would be linking cases to employee profiles and checking employment history when resolving cases. In those circumstances, you need to incorporate third-party solutions.

Security Requirements

Choosing the right vendor is your key to unlocking long-term goals. Let's face it, you won't be able to attain those objectives if security concerns continuously bog you down.

Often, vendors provide the security for cloud-based solutions. Check with vendors to determine their specific security measures and select your HR case management software accordingly.

Functionalities

Are you looking for sophisticated or basic case management capabilities? To make wise decisions, you need to gauge the scale of your business. Some software, for example, is catered to medium-sized companies; others fit organizations of all sizes.

Making a case management requirements checklist is the best way of narrowing options and ensuring the HR case management solution you choose fits the specific needs of your business.

User Interface

Mastering a new system can be a challenge. Amid this transition, your team might face the uphill task of achieving their daily goals while learning the ins and outs of new software. That's why it's imperative to scout for software equipped with user-friendly controls. It not only reduces the learning curve but also ensures a smoother integration.

Quick tip: Test the software's interface, reach out to the vendor and request a free trial or demo.

Peer Reviews

Vendors are constantly on the lookout to promote their products, so testimonials might not always provide a full picture. To uncover the real scoop, turn to HR pros using the product independently, outside the supplier's circle. These real-world users offer invaluable insights that empower you to make informed decisions.

Cost & Pricing Considerations

You don't want to purchase a platform that doesn't provide a good return on investment.

We've listed some pricing factors below that may help you avoid blowing your budget.

Total Cost of Ownership (TCO):

  • Cloud-based platforms often come with ongoing monthly or annual subscription costs.
  • Some vendors may charge based on the number of users, potentially increasing expenses over time.

Deployment Method:

  • Upfront, on-premise solutions are typically more expensive because they require additional hardware and IT support.
  • In cloud deployment, the vendors host the software on their servers and handle IT and security needs.

Payment Models:

  • Inquire about the price models used by providers. Some accept monthly payments, while others only need payment upfront.
  • A hefty initial investment can put your business under pressure. So before you buy something, think twice.
  • Suppliers can bill you based on the size of your business. You may have to invest more than small businesses if it's a large company.
  • To avoid high costs, you should decide the size of your company.

Additional Costs:

  • You may require additional functionality or training materials, which may cost an added fee.
  • Inquire about extra charges from vendors to stay within your budget.

Customization:

  • Customized solutions can be pricey due to the extra effort involved.
  • Inquire about modification charges when seeking tailored solutions.

Support Services:

  • Some providers offer email, chat and telephone support.
  • You can also send tickets through the support portal.
  • Keep in mind that not all assistance choices are accessible. They may charge you a fee to use these support services.
  • Tutorials and how-to instructions are available from the majority of providers. They also offer courses to assist you in comprehending their software, which may cost extra money.
  • Ask about the costs of training resources from providers.

The Most Popular HR Case Management Software

You find a large number of products that match your company's needs. However, having several options can leave you in a pickle. We agree with your concerns and are here to help simplify your product purchasing process. Here are some popular HR platforms that offer case management.

UKG Pro

UKG Pro's staffing solutions combine HR, talent management and payroll tools in the cloud. It allows HR to handle employee files from anywhere at any time actively.

It provides a centralized platform for HR information, enabling employees to access their private pay and benefits records and training information independently. UKG Pro also utilizes predictive analytics to help businesses make better hiring, promotion and retention decisions. The comprehensive survey tool gauges how workers genuinely feel about work. It also provides a modern way of learning that supports career growth.

UKG Pro

UKG Pro Team Dashboard.

Oracle HCM

Oracle HCM is a cloud-based HR, workforce, and talent management software. Companies can utilize the software's HCM workforce modeling and prediction technologies to forecast hiring and reorganization requirements.

The platform equips users with tools like predictive analytics, data modeling and reporting capabilities, fostering enhanced decision-making and operational optimization. The software also delivers contemporary employee performance management by aligning goals with expectations, streamlining performance reviews and providing training opportunities. It also has an intelligent staff sourcing tool that assesses the probability of acceptance, performance forecasts and predicted tenure.

Oracle HCM

Oracle Employee Information Preview.

Dayforce

Ceridian's Dayforce is a cloud HCM platform with HR management, payroll, benefits, employee management and talent acquisition functions. Its technology improves employee life cycle management, involving attracting, connecting, paying, hiring and training employees.

The platform centralizes employee information and gives managers a comprehensive overview of compensation details and performance metrics. Managers can monitor daily employee engagement, offer personalized coaching and gain insights into employee communication styles and motivators through the TeamRelate survey feature.

Dayforce

Dayforce’s file management. Source

 

 

Questions To Ask

Before purchasing a product, consulting with your workforce and learning more about your team's perspectives is critical. Here are a few questions that can be useful for discussions with your teammates.

  • What kind of installation are we looking for? On-premise or cloud-based?
  • Do we require multiple user licenses?
  • Do we need a scalable solution?
  • What is the size of our workforce?
  • What’s our budget?

HR Case Management Software Comparison Strategy

As humans, we tend to forget things. That’s why creating a list of questions is crucial before approaching vendors. Use these questions as a starting point for conversations with providers.

  • What kind of coaching do you offer?
  • Is there a trial or product demo available?
  • Is the platform simple to use?
  • Does the solution integrate with other HR systems?
  • Is the software scalable?

Next Steps

HR case management is the bridge leading employee questions and concerns to answers.

Productive HR management means encompassing everything from processing the request to getting to the truth or fundamental cause of conflicts, cooperating with different teams as needed, keeping employees updated on the progress of their requests, and drawing employee relations cases to a conclusion.

The HR umbrella covers a lot, from addressing complaints and concerns to managing payroll, revising policies, onboarding new employees, and overseeing leave requests. Traditionally, these tasks have required significant manual effort and an astonishing amount of paperwork. Given these operations' labor-intensive and often stressful nature, introducing automation through HR case management software is beneficial and pivotal.

Are you ready to streamline and enhance the handling of HR-related cases? Check out our free comparison report to see how top products stack up against each other. Good luck!

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Olivia
By Olivia Edens
Technical Content Writer
As a SelectHub Technical Writer, Olivia Edens loves helping readers navigate through the world of HR, payroll, field service, PSA, and time and attendance software. Olivia earned a B.A. in English from the University of Phoenix. When she's not researching or editing, she loves rewatching The Office, scootering around the city and taking her cat for a walk. Fun fact: In high school, she won an award for most ideas per minute.
See Full Bio
Nithin
Technical Research By Nithin Shetty
Senior Analyst
With experience in research and consulting going back to 2015, Nithin Shetty is an asset to SelectHub's research team. In his Senior Research Analyst role, he works on projects in categories like HR, CRM, EHR and ERP. He's also a big movie buff and sports fan. When he isn't watching his favorite film or game, he's usually volunteering his free time to causes like blood drives and environmental cleanup.
See Full Bio
Jaisri
Technical Review By Jaisri Narasimman
Principal Analyst
A graduate of NTU Singapore, Jaisri Narasimman honed her data mining and curation skills during her post-graduate education, focusing on developing strategies to help businesses make the most of their data. In her role at SelectHub, her research spans categories like HR, CRM and EHR.
See Full Bio
Joe
Edited By Joe Evans
Content Editor
Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.
See Full Bio