WebRezPro vs ThinkReservations

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Our analysts compared WebRezPro vs ThinkReservations based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

WebRezPro is a property management system that automates all front and back-office operations to enhance services. Some of the front-desk modules include email confirmations, contactless check-ins, point-of-sale purchases and folio splitting. It offers robust, detailed and accessible booking engines for a seamless guest experience. The booking engine lets users integrate with new websites.

Its housekeeping inclusion helps track and manage housekeeping responsibilities. It provides reports displaying room status and occupancy in real time to facilitate internal communications for improved productivity.
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ThinkReservations is a property management system that helps users save time and increase productivity. It automates and simplifies day-to-day business operations with comprehensive capabilities and reports to make data-driven decisions. Its reporting modules allow users to view reservation statistics, analyze booking pace, calculate taxes and reconcile payments.

Its dynamic booking engine has an intuitive interface to deliver a positive guest experience. The integrated channel manager partners with OTA’s in real time, and automatic rate adjustments drive revenue and increase profits.
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$96 Monthly
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$50 Monthly, Quote-based
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Multisite Property Management: Handle marketing, management and accounting for a diverse range of properties from a unified platform. Allow employees remote access, centralize guest data and deliver consistent service standards across every unit. 
  • Contactless Guest Experience: Promote social distancing, reduce overhead, and expedite check-ins via online booking kiosks and self-guided check-in processes. Design personalized guest agreements using a template library and WYSIWYG editor. 
  • Streamline Accounting: Quickly reconcile accounting data with bank statements, invoice ancillary services, maintain property-specific ledgers and set up vendor accounts. Integrate with QuickBooks Online and M3 for in-depth functionalities. 
  • Drive Direct Bookings: Avoid paying commission for third-party reservations using a personalized booking engine widget to take direct bookings from the business website. 
  • Simplify Front Desk Workflows: Manage the entire guest journey from pre-check-ins to post-check-outs with a comprehensive set of front desk tools, including drag-and-drop calendars, guest profiles, folio splitting, group billing and invoicing, waitlists, loyalty programs, and more. 
  • Secure Environment: Protect hotel and guest data with a PCI DSS compliant platform. Every login requires two-factor authentication, data flows are SSL encrypted, and the software is EMV certified for smart payments. Block unauthorized addresses with IP restriction settings. 
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  • Drive Direct Bookings: Avoid paying third-party reservation fees and commissions by integrating the property website with a native booking engine. 
  • Improve Productivity: Get a unified view of bookings coming through multiple channels and drag-and-drop reservations, and offer quick quotes. 
  • Increase Visibility: Offers direct connections with Expedia, Booking.com, HotelTonight, Tripadvisor and Airbnb. Automate availability, pricing and technical information syncing across every sales channel. 
  • Boost Revenue: Generate reports to predict demand and adjust pricing based on demand, channel and guest profile. 
  • Focus On Guests: Provide guests with intuitive booking processes, flexible payment options and personalized gift cards. 
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    • Booking Engine: Streamline booking experiences by choosing between parallel and carousel booking engines. Allows guests to navigate through different rooms in multiple languages and currencies with access to pictures without any processing charges. 
    • Centralized Dashboards: Use centralized dashboards to track and schedule bookings, inspections and maintenance issues. With automated government compliance tax reports, train staff quickly to prevent manual errors. 
    • Guest Handling: Schedule and track check-ins, check-outs, capture electronic signatures, manage group bookings and enable paperless transactions. 
    • Integrations: Cloud-based deployments allow collaboration with other revenue management, POS and entertainment systems. Zenya, Travelclick, Tripadvisor, Airbnb are some of the 100+ platforms available. 
    • Real-Time Reports and Analytics: Analyze and generate monthly, sales, daily reconciliation and custom reservation reports to track performances. 
    • Financial Overviews: Monitor receivables, invoices, investor payouts, commissions, deposits, customer profiles, vendors and taxes with its intelligent accounting module. 
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    • Guest Handling: Its intuitive booking engine improves the booking experience with an easy-to-use interface. Guests can book by room or room type. Enables guests to avail discounts and offers or add services and products.  
    • Property Overview: Optimize business operations with a robust reservation calendar and report suite. View reservations and their statistics. Change prices quickly according to occupancy and demand. 
    • Channel Manager: Customize prices and restrictions and deposit policies with different OTAs. Sync and manage reservations across platforms with automatic updates, preventing underselling and overbooking.  
    • Automated Payments: Process payments instantly and securely using PCI compliance systems. Integrates MPI, Stripe, Braintree and Authorize.net to simplify hotel credit card processing. 
    • Integrations: Integrations from various services like marketing, retargeting, guest experience, reputation management and analytics help improve management.  
    • Cloud Deployment: Clients and staff can access data from anywhere and anytime. Supports a mobile-ready reservation booking system.  
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    Product Ranking

    #8

    among all
    Hotel Management Software

    #11

    among all
    Hotel Management Software

    Find out who the leaders are

    Analyst Rating Summary

    87
    71
    81
    50
    80
    76
    95
    85
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    Housekeeping Management
    Groups and Allotment Management
    Integrations and Extensibility
    Platform Capability
    Reporting
    Platform Capability
    Groups and Allotment Management
    Reservation and Loyalty Management

    Analyst Ratings for Functional Requirements Customize This Data Customize This Data

    WebRezPro
    ThinkReservations
    + Add Product + Add Product
    Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 80 95 97 93 72 93 91 60 50 76 85 37 91 80 74 85 20 0 25 50 75 100
    83%
    0%
    17%
    50%
    0%
    50%
    77%
    0%
    23%
    77%
    0%
    23%
    100%
    0%
    0%
    100%
    0%
    0%
    100%
    0%
    0%
    40%
    0%
    60%
    89%
    0%
    11%
    89%
    0%
    11%
    75%
    0%
    25%
    75%
    0%
    25%
    89%
    0%
    11%
    78%
    0%
    22%
    88%
    0%
    12%
    80%
    4%
    16%
    60%
    0%
    40%
    20%
    0%
    80%

    Analyst Ratings for Technical Requirements Customize This Data Customize This Data

    93%
    0%
    7%
    53%
    0%
    47%

    User Sentiment Summary

    Excellent User Sentiment 300 reviews
    Excellent User Sentiment 205 reviews
    94%
    of users recommend this product

    WebRezPro has a 'excellent' User Satisfaction Rating of 94% when considering 300 user reviews from 4 recognized software review sites.

    99%
    of users recommend this product

    ThinkReservations has a 'excellent' User Satisfaction Rating of 99% when considering 205 user reviews from 2 recognized software review sites.

    4.0 (1)
    n/a
    4.0 (2)
    n/a
    4.67 (162)
    4.94 (104)
    4.7 (135)
    5.0 (101)

    Awards

    SelectHub research analysts have evaluated WebRezPro and concluded it earns best-in-class honors for Housekeeping Management, Reporting and Integrations and Extensibility. WebRezPro stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

    User Favorite Award
    Housekeeping Management Award
    Reporting Award
    Integrations and Extensibility Award

    ThinkReservations stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

    User Favorite Award

    Synopsis of User Ratings and Reviews

    Comprehensive Feature Set: WebRezPro offers a wide range of features, including a booking engine, property management system, channel manager, and more. This allows hotels to manage all aspects of their operations from a single platform.
    User-Friendly Interface: The software is designed to be easy to use, even for those with no prior experience with property management systems. This can help to reduce training time and costs.
    Cloud-Based: WebRezPro is a cloud-based solution, which means that it can be accessed from anywhere with an internet connection. This can be beneficial for hotels with multiple locations or remote employees.
    Integrations: The software integrates with a variety of third-party applications, such as payment processors, accounting software, and marketing tools. This can help to streamline operations and improve efficiency.
    Scalability: WebRezPro is scalable to meet the needs of hotels of all sizes. This means that it can grow with your business.
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    Streamlined Operations: ThinkReservations helps to simplify daily tasks through automation, such as guest confirmations and payment processing, allowing your team to focus on providing excellent guest service.
    Improved Efficiency: The platform offers tools to manage reservations, housekeeping, and guest communications, which can lead to more efficient operations and potentially reduce staffing costs.
    Enhanced Guest Experience: Features like online booking, mobile check-in, and automated messaging contribute to a smoother and more convenient guest experience, potentially leading to higher guest satisfaction and positive reviews.
    Data-Driven Insights: ThinkReservations provides reporting and analytics tools that offer valuable insights into your property's performance, enabling you to make informed decisions to optimize revenue and operations.
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    Usability Challenges: Users have reported that the system can be cumbersome and counterintuitive, leading to a steep learning curve and ongoing operational inefficiencies. The interface is often described as outdated and clunky, making it difficult to navigate and perform tasks efficiently.
    Limited Customization: WebRezPro may not offer the level of flexibility required by some properties, particularly those with unique or complex operational needs. Customization options for reports, reservations, and guest communications can be restricted, hindering the ability to tailor the system to specific workflows.
    Reporting Limitations: Generating comprehensive and insightful reports can be a challenge. Users have noted that the reporting functionality lacks depth and flexibility, making it difficult to extract meaningful data for informed decision-making. Customizing reports to meet specific requirements can also be cumbersome.
    Integrations and Connectivity: Integrating WebRezPro with other essential hotel systems, such as revenue management or customer relationship management (CRM) tools, can be complex and may require additional development or custom solutions. This can limit the ability to streamline operations and leverage data across different platforms.
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    Limited Customization: Users have expressed frustration with the lack of flexibility in customizing certain features, such as modifying confirmation emails or creating unique packages.
    Reporting Limitations: Some users find the reporting capabilities to be somewhat restrictive, making it challenging to extract specific data or generate custom reports tailored to their needs.
    Integrations: While ThinkReservations offers some integrations, users have noted that it may not seamlessly integrate with all the tools and systems they use, potentially leading to workflow disruptions.
    Usability Concerns: A segment of users have mentioned that the interface can feel a bit clunky or outdated at times, impacting the overall user experience.
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    Over the past year, users have consistently given WebRezPro a thumbs-up for its user-friendliness, flexibility, and top-notch customer support. It's like having a personal assistant who knows the hotel biz inside and out. Users rave about how easy it is to juggle bookings from multiple platforms, avoiding double bookings and keeping availability up-to-date – talk about a lifesaver! Plus, the customer service team is always ready to lend a hand, making you feel like a valued guest rather than just another customer. However, no software is perfect, and WebRezPro has its quirks. Some users have mentioned occasional hiccups with stability and performance, like a temperamental Wi-Fi connection. And while it covers many popular online travel agencies, it could benefit from expanding its reach to include more local platforms – think of all the hidden gems it could unlock! Despite these minor drawbacks, WebRezPro remains a solid choice for businesses of all sizes, from cozy bed and breakfasts to sprawling resorts. Its ease of use, flexibility, and stellar customer support make it a reliable companion for navigating the ever-changing world of hospitality. So, if you're looking for a hotel management software that's both powerful and user-friendly, WebRezPro might just be your perfect match.

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    ThinkReservations has garnered a mixed bag of feedback over the past year. Users appreciate its robust features, particularly its channel management capabilities, which streamline the process of managing bookings across various platforms like Booking.com and Expedia. The software's comprehensive reporting tools also receive praise for providing valuable insights into business performance. However, several users express frustration with the platform's clunky interface and steep learning curve, finding it cumbersome to navigate and master. ThinkReservations' pricing structure, which involves add-on modules for certain features, also draws criticism for being expensive compared to competitors who offer more inclusive packages. ThinkReservations distinguishes itself with its strong focus on independent properties and its commitment to data security, appealing to hoteliers who prioritize these aspects. The platform's direct booking capabilities and integration with local payment gateways further enhance its suitability for independent hotels. However, its limitations in handling complex group bookings and its lack of certain advanced marketing features might deter larger hotel chains or those with extensive marketing needs. In conclusion, ThinkReservations seems like a good fit for independent boutique hotels and B&Bs seeking a reliable and secure solution with robust channel management and reporting capabilities. However, properties requiring a user-friendly interface, advanced marketing tools, or extensive group booking functionality might want to explore other options. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and reviews before making a decision.

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