SkyTouch vs RMS Cloud

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Our analysts compared SkyTouch vs RMS Cloud based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SkyTouch is a cloud-based property management system that helps customers increase revenue, reduce employee turnover and make data-driven decisions. It sends personalized communications through marketing emails, newsletters and promotions to guests to increase engagement. Automated guest surveys optimize guest experience. It drives direct bookings via hotel websites and leverages data to comprehend local demand and offer competitive pricing. It helps manage hotel inventory from anywhere and boosts cost savings.
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RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.
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$55 Monthly
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Product Assistance

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24/7 Live Support
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24/7 Live Support

Product Insights

  • Simplify Management: Handle marketing, booking, billing, group management, housekeeping, reporting tasks and more from a centralized platform. Automate rate adjustment across channels by defining pricing rules based on personalized criteria. 
  • Adopt a Data-Driven Approach: Create a centralized data repository for guest details, occupancy rates, engagement and other business-specific metrics. Design dashboards to measure unit performance and identify areas of operational improvement. 
  • Improve Guest Experience: Deliver personalized experiences based on profile, history, location and more by creating individual guest cards. Launch targeted campaigns, send personalized messages and emails, and offer unique promotions and discounts to drive repeat bookings. 
  • Boost Bookings: Market hotels on multiple OTAs and avoid double entries with automated data syncing across every channel. Quickly respond to queries and feedback using a native CRM module. 
  • Remote Workflows: Work from remote locations using any web-browsing device to access the cloud-based, mobile-optimized platform. 
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  • Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard. 
  • Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings. 
  • Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more. 
  • Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing. 
  • Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine. 
  • Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits. 
  • Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software. 
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  • Front Desk and Housekeeping: Examine reservations, weather reports and crucial property statistics on the homepage. Schedule maintenance for rooms in advance. Rotate and block spaces and large parts of the property as needed.  
  • Tape Chart: Filter availability according to date range, make reservations, save dates for groups and increase occupancy using the room assignment optimizer.  
  • Booking Channels: Streamline management, increase direct bookings and maximize revenue with the rate parity on all OTA platforms. Control rates, availability and commission depending on the demand. 
  • Revenue Management: Optimize revenue with an intuitive rate management system with configurable rate structures and seasons. Update, input and track group rate plans, best available rates, reservations in a day and more.
  • Guest Management and Engagement: Customize offers and discounts and manage them from a centralized dashboard. Improve guest satisfaction through features like push-messaging, in-app promotions and updates about on-property specials. Create personalized communications and send newsletters, marketing emails and promotions. 
  • Automated Surveys: Gather feedback from guests through questionnaires, survey forms, social data and reviews. Use targeted campaigns by leveraging feedback to drive repeated bookings. 
  • Integrations: Connect with other platforms such as sales and catering, back-office accounting export, rewards, energy use management and more with robust APIs. 
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  • Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine. 
  • Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts. 
    • SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more. 
    • Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases. 
  • Guest Experience: Access multiple benefits with unique module types and keep the customers engaged. 
    • Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations. 
    • Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links. 
    • Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments. 
  • Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience. 
  • Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time. 
  • Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation. 
  • Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud. 
  • Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system. 
  • Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system. 
  • Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart. 
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Product Ranking

#28

among all
Hotel Management Software

#36

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

73
83
98
67
59
82
100
95
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Groups and Allotment Management
Channel Management
Rate Management
Platform Capability
Groups and Allotment Management
Reservation and Loyalty Management
Rate Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SkyTouch
RMS Cloud
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 98 59 100 80 59 85 63 66 77 67 82 95 60 100 85 76 93 74 0 25 50 75 100
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67%
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85%
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15%
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80%
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56%
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44%
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88%
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12%
88%
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78%
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22%
64%
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36%
92%
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8%
80%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
0%
20%
67%
0%
33%

User Sentiment Summary

Great User Sentiment 197 reviews
Great User Sentiment 351 reviews
86%
of users recommend this product

SkyTouch has a 'great' User Satisfaction Rating of 86% when considering 197 user reviews from 3 recognized software review sites.

88%
of users recommend this product

RMS Cloud has a 'great' User Satisfaction Rating of 88% when considering 351 user reviews from 2 recognized software review sites.

4.8 (4)
4.5 (2)
4.27 (97)
n/a
4.3 (96)
4.4 (349)

Awards

SelectHub research analysts have evaluated SkyTouch and concluded it earns best-in-class honors for Channel Management and Groups and Allotment Management.

Channel Management Award
Groups and Allotment Management Award

SelectHub research analysts have evaluated RMS Cloud and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

Synopsis of User Ratings and Reviews

Improved Guest Experience: SkyTouch allows hotels to streamline the check-in and check-out process, leading to shorter wait times and happier guests.
Real-Time Data Insights: The system provides up-to-the-minute data on occupancy rates, revenue, and other key metrics, enabling hotel managers to make informed decisions.
User-Friendly Interface: Many users praise SkyTouch for its intuitive design and ease of use, making it simple for staff to learn and navigate.
Enhanced Operational Efficiency: SkyTouch automates many tasks, such as room assignments and billing, freeing up staff to focus on other aspects of guest service.
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User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.
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Reporting limitations: Users have reported difficulties in generating specific reports, especially for revenue management and forecasting.
System glitches and errors: Some users have mentioned encountering system glitches and errors that disrupt operations and require frequent calls to customer support.
Slow support response times: Users have expressed frustration with slow response times from the SkyTouch customer support team, leading to delays in resolving issues.
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Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.
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Is SkyTouch the software solution that will make your hotel business soar to new heights? Recent user reviews from the past year suggest that while SkyTouch offers a solid foundation for managing day-to-day hotel operations, it may not be the most innovative or feature-rich option available. Users appreciate its user-friendly interface and reliable customer support, finding it easier to navigate than more complex systems like Opera. However, some users have expressed frustration with the software's limitations, particularly in areas like reporting and customization. For example, generating detailed reports for analyzing revenue trends or guest demographics can be cumbersome, and tailoring the software to specific hotel needs may require significant workarounds. These limitations make SkyTouch a suitable choice for smaller, independent hotels that prioritize ease of use and affordability over advanced features. Larger hotels or chains with more complex operational requirements might find SkyTouch's capabilities too restrictive. Ultimately, SkyTouch provides a decent starting point for managing a hotel, but it may not be the "sky's the limit" solution for businesses seeking cutting-edge technology and comprehensive functionality.

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RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support. However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

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