Categories   >   Hotel Management Software
Last Reviewed: November 25th, 2024

Best Hotel Management Software Of 2024

What is Hotel Management Software?

Hotel Management Software (HMS) is a centralized platform streamlining daily operations for hotels. It acts as a digital brain, managing crucial tasks like bookings, guest data, finances, and staff communication. HMS tackles the chaos of manual processes, errors, and scattered information, boosting efficiency and guest satisfaction. This translates to significant benefits: improved revenue management, personalized guest experiences, streamlined workflows, and empowered staff. Key functionalities include reservation management, channel management, guest relationship management, housekeeping & maintenance, reporting & analytics, and even integrations with marketing tools and smart devices. Emerging features focus on contactless solutions, automation, and hyper-personalization. Boutique hotels and small chains benefit most, but larger establishments can also leverage HMS for departmental cohesion. Limitations include upfront costs, potential learning curve, and reliance on internet connectivity. In essence, HMS empowers hotels to work smarter, not harder, offering a compelling value proposition: happier guests, optimized workflows, and ultimately, a more profitable and competitive business.

What Are The Key Benefits of Hotel Management Software?

  • Streamlined Bookings
  • Reduced Errors & Overbooking
  • Revenue Management & Optimization
  • Data-Driven Guest Personalization
  • Increased Staff Efficiency & Productivity
  • Automated Workflows & Paperless Operations
  • Enhanced Guest Communication & Service
  • Detailed Reporting & Business Insights
  • Improved Guest Reviews & Reputation
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SelectHub Award Winners - Array

Our Research Analysts evaluated 124 solutions and determined the following solutions are the best Hotel Management Software overall:

Overall

eZee Absolute Award
eZee Absolute
eZee Absolute
Start Price
$50
Monthly
Analyst Rating
89
SelectHub’s Analyst Rating for eZee Absolute, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked eZee Absolute

Is eZee Absolute absolutely the right hotel management software for your business? User reviews from the past year suggest that eZee Absolute is a user-friendly and affordable option for hotels of all sizes, but particularly smaller businesses and independent hotels that may not have the budget for pricier enterprise solutions. Users praise its intuitive interface, making it easy to learn, even for staff who aren't tech-savvy. The software offers a wide range of features, including online booking, inventory management, and reporting, which can help improve a hotel's efficiency.

One of the key differentiating factors is its affordability. Unlike subscription-based models, eZee Absolute is available for a one-time purchase, eliminating ongoing monthly or annual fees. This pricing structure makes it a cost-effective choice for budget-conscious businesses. However, some users have pointed out that while the software is generally reliable, customer support can be inconsistent. While some users report positive experiences, others have expressed frustration with response times and the level of assistance provided.

Overall, eZee Absolute seems well-suited for smaller hotels and independent properties looking for an affordable and easy-to-use hotel management system. Its intuitive design and comprehensive features can streamline operations and enhance efficiency. However, potential users should be aware of the mixed reviews regarding customer support and weigh this factor against their specific needs and expectations. Remember that software reviews can be subjective, and it's always a good idea to thoroughly research and compare different options before making a decision.

Pros & Cons

  • Streamlined Operations: Many users appreciate eZee Absolute's comprehensive features, highlighting its ability to manage bookings, guest check-in/out, housekeeping, and billing efficiently from a central platform.
  • User-Friendly Interface: The system is praised for its intuitive design and ease of use, making it simple for staff to learn and navigate, even those with limited technical expertise.
  • Enhanced Guest Management: eZee Absolute enables hotels to create detailed guest profiles, track preferences, and personalize services, leading to improved guest satisfaction and loyalty.
  • Real-Time Reporting: The software provides hotels with access to real-time data and reports on various aspects of their operations, including occupancy rates, revenue, and staff performance, allowing for data-driven decision-making.
  • Limited Customization: Some users have expressed frustration with the limited customization options available within the software, particularly when it comes to reports and user interface elements.
  • Occasional Performance Issues: A few users have reported experiencing occasional slowdowns or glitches, especially during peak hours or when dealing with large amounts of data.
  • Learning Curve: While generally considered user-friendly, some users have noted that it can take some time to fully grasp all of the features and functionalities, especially for those who are new to hotel management software.

Key Features

  • Central Reservation System: Streamline inventory, reservations and guest profiles from one place. Maintain centralized customer and travel agent profiles to access information at a glance. Get visual insights using graphs and reports on revenue, bookings, occupancy and more. 
  • Property Management System: Equip with all day-to-day functions of hotel operations. Overlook reservations and bookings, front office, housekeeping, hotel groups and billing. Schedule and send automated pre- and post-arrival emails, promotional emails and in-house emails. 
  • Point of Sale System: Optimize restaurant sales with the cloud-based POS system. Manage rates according to demand and alter menus. Coordinate dine-ins, room service and takeaways. Get a quick view of day close reports, restaurant inventory and shift timings to operate hassle-free. 
  • Booking Engine: Increase profits with the robust engine allowing guests to make reservations directly. Accept payment from over 60 vendors. Assess occupancy rates and high demand dates to manage pricing through yield management. Allow affiliate tracking to supervise all associated programs. v 
  • Channel Manager: Coordinate with all OTA channels, control reservations from a centralized dashboard and get instant updates on new bookings. Avoid rate disparity with a single repository of reservations and inventory aids. 
  • Reputation Management System: Build reputation online by responding to guests on reviews from one place. Strengthen marketing, hotel image and customer loyalty and engagement. 
  • Website Builder: Design an SEO-friendly website with a dedicated website builder. Set personalized themes ( fonts, backgrounds and colors) and choose from a range of template designs. 
  • Analytics: Get real-time insights on prices and visibility. Forecast booking trends to set prices better. Analyze in-depth reporting modules on occupancy, profits and ADR 
WebRezPro Award
WebRezPro
WebRezPro
Start Price
$96
Monthly
Analyst Rating
87
SelectHub’s Analyst Rating for WebRezPro, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked WebRezPro

Over the past year, users have consistently given WebRezPro a thumbs-up for its user-friendliness, flexibility, and top-notch customer support. It's like having a personal assistant who knows the hotel biz inside and out. Users rave about how easy it is to juggle bookings from multiple platforms, avoiding double bookings and keeping availability up-to-date – talk about a lifesaver! Plus, the customer service team is always ready to lend a hand, making you feel like a valued guest rather than just another customer.

However, no software is perfect, and WebRezPro has its quirks. Some users have mentioned occasional hiccups with stability and performance, like a temperamental Wi-Fi connection. And while it covers many popular online travel agencies, it could benefit from expanding its reach to include more local platforms – think of all the hidden gems it could unlock! Despite these minor drawbacks, WebRezPro remains a solid choice for businesses of all sizes, from cozy bed and breakfasts to sprawling resorts. Its ease of use, flexibility, and stellar customer support make it a reliable companion for navigating the ever-changing world of hospitality. So, if you're looking for a hotel management software that's both powerful and user-friendly, WebRezPro might just be your perfect match.

Pros & Cons

  • Comprehensive Feature Set: WebRezPro offers a wide range of features, including a booking engine, property management system, channel manager, and more. This allows hotels to manage all aspects of their operations from a single platform.
  • User-Friendly Interface: The software is designed to be easy to use, even for those with no prior experience with property management systems. This can help to reduce training time and costs.
  • Cloud-Based: WebRezPro is a cloud-based solution, which means that it can be accessed from anywhere with an internet connection. This can be beneficial for hotels with multiple locations or remote employees.
  • Integrations: The software integrates with a variety of third-party applications, such as payment processors, accounting software, and marketing tools. This can help to streamline operations and improve efficiency.
  • Scalability: WebRezPro is scalable to meet the needs of hotels of all sizes. This means that it can grow with your business.
  • Usability Challenges: Users have reported that the system can be cumbersome and counterintuitive, leading to a steep learning curve and ongoing operational inefficiencies. The interface is often described as outdated and clunky, making it difficult to navigate and perform tasks efficiently.
  • Limited Customization: WebRezPro may not offer the level of flexibility required by some properties, particularly those with unique or complex operational needs. Customization options for reports, reservations, and guest communications can be restricted, hindering the ability to tailor the system to specific workflows.
  • Reporting Limitations: Generating comprehensive and insightful reports can be a challenge. Users have noted that the reporting functionality lacks depth and flexibility, making it difficult to extract meaningful data for informed decision-making. Customizing reports to meet specific requirements can also be cumbersome.
  • Integrations and Connectivity: Integrating WebRezPro with other essential hotel systems, such as revenue management or customer relationship management (CRM) tools, can be complex and may require additional development or custom solutions. This can limit the ability to streamline operations and leverage data across different platforms.

Key Features

  • Booking Engine: Streamline booking experiences by choosing between parallel and carousel booking engines. Allows guests to navigate through different rooms in multiple languages and currencies with access to pictures without any processing charges. 
  • Centralized Dashboards: Use centralized dashboards to track and schedule bookings, inspections and maintenance issues. With automated government compliance tax reports, train staff quickly to prevent manual errors. 
  • Guest Handling: Schedule and track check-ins, check-outs, capture electronic signatures, manage group bookings and enable paperless transactions. 
  • Integrations: Cloud-based deployments allow collaboration with other revenue management, POS and entertainment systems. Zenya, Travelclick, Tripadvisor, Airbnb are some of the 100+ platforms available. 
  • Real-Time Reports and Analytics: Analyze and generate monthly, sales, daily reconciliation and custom reservation reports to track performances. 
  • Financial Overviews: Monitor receivables, invoices, investor payouts, commissions, deposits, customer profiles, vendors and taxes with its intelligent accounting module. 
Cloudbeds Award
Cloudbeds
Cloudbeds
Start Price
$100
Monthly
Analyst Rating
87
SelectHub’s Analyst Rating for Cloudbeds, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Cloud On-Premise
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Why We Picked Cloudbeds

Has your hotel's software gone up in smoke? If so, Cloudbeds might be the answer to your prayers. Cloudbeds is a hotel management software that has been making waves in the hospitality industry, but what are users saying about it?

Cloudbeds receives high praise for its user-friendly interface and intuitive design, making it a breeze for hotel staff to navigate and manage daily operations. The software's comprehensive suite of features, including reservation management, channel management, and guest engagement tools, eliminates the need for multiple disjointed systems. Users particularly appreciate the channel manager's ability to seamlessly connect with over 300 distribution channels, streamlining the booking process and maximizing occupancy rates. Cloudbeds' pricing structure, based on the number of rooms, is lauded for its affordability and scalability, making it accessible to hotels of all sizes. However, some users have noted occasional glitches and a desire for more advanced reporting features.

Cloudbeds distinguishes itself from competitors by offering an all-in-one solution that caters to various property types, from small bed and breakfasts to large hotel chains. Its robust functionality, combined with its ease of use and affordability, makes it a compelling choice for hoteliers seeking to optimize operations and enhance guest satisfaction. Cloudbeds is particularly well-suited for independent hotels and boutique properties looking for a comprehensive and cost-effective solution to manage their operations. Its scalability ensures that it can grow alongside a hotel's evolving needs, making it a valuable long-term investment.

Pros & Cons

  • Centralized System: Cloudbeds allows users to manage reservations, guest communications, housekeeping, and reporting all within one platform, eliminating the need for multiple software solutions.
  • Channel Management: The platform simplifies the management of room availability across various booking channels, including online travel agencies and the hotel's website, reducing the risk of overbooking and streamlining the reservation process.
  • Automation: Cloudbeds automates tasks such as guest communications, payment processing, and report generation, saving time and reducing the potential for human error.
  • Guest Engagement: Features like automated messaging and a guest portal enhance communication with guests, improving the overall guest experience.
  • Scalability: Cloudbeds is suitable for properties of all sizes, from small bed and breakfasts to large hotel chains, making it a flexible solution for businesses with growth aspirations.
  • Limited Customization: Cloudbeds' user interface can be challenging to customize to specific hotel workflows, leading to inefficiencies and workarounds. For instance, tailoring reports or modifying reservation displays might require technical expertise or additional development.
  • Learning Curve: The platform's extensive features and functionalities can present a steep learning curve for new users, potentially requiring significant training and onboarding time for hotel staff to become proficient.
  • Integrations: While Cloudbeds offers various integrations, some users report limitations or challenges with specific third-party tools, potentially impacting data synchronization or workflow automation.
  • Customer Support: Response times and resolution effectiveness can vary, leading to potential delays in addressing critical issues or obtaining necessary assistance.

Key Features

  • Occupancy Manager: Track reservations with an intuitive booking engine. Sync data from OTAs and other tools to prevent overbooking and ensure maximum occupancy.  
  • Bookings: Enable customers to make direct bookings without extra charges. With multiple languages and currencies, guests can make reservations from anywhere.  
  • Property Overview: Manage properties, track check-ins and check-outs and get reservation overviews. Communicate with staff and customize roles using a powerful and user-friendly interface. Its reporting and analytics module generates production, financial, daily activity and inventory reports.  
  • Booking Channels: Powered by 300+ online booking channels like Airbnb, Expedia, Yatra and TripAdvisor, take and track reservations from a centralized pool. With reliable updates, customize prices, currencies and emails.  
  • Revenue Management: The in-built pricing intelligence engine (PIE) aids in maximizing revenue by comparing competitors’ prices, alerting about market trends and automating rates and rules in real time.  
  • Integrations: Combine data with tools and services from different categories. Integrate solutions seamlessly from accounting, guest communication, government invoicing, ID scan and more.  
  • Secure Payments: Process sensitive data with automated payments. PCI DSS and SCA compliance make transactions safe. Offers multiple payment methods and gateways like PayPal, Stripe and PayU.
Hotelogix Award
Hotelogix
Hotelogix
Start Price
$3.99
Per Room, Monthly
Analyst Rating
86
SelectHub’s Analyst Rating for Hotelogix, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Hotelogix

Is Hotelogix the "key" to unlocking your hotel's full potential? User reviews from the past year suggest that Hotelogix is a robust hotel management software, particularly favored by small to mid-sized properties. Users praise its intuitive interface and comprehensive features, covering everything from reservations and guest management to marketing and reporting. For example, the software's ability to integrate with various online travel agents (OTAs) like Booking.com and Expedia helps streamline bookings and maximize occupancy rates. This is a crucial advantage in today's digital age, where online visibility is paramount for success.

However, some users have pointed out that the initial setup can be somewhat challenging, and customer support response times could be improved. While Hotelogix offers a wide range of features, some users find that certain functionalities, like reporting, could be more robust and user-friendly. Despite these drawbacks, many users find Hotelogix to be a valuable tool that simplifies hotel operations and enhances guest experiences. Its cloud-based nature allows for accessibility from any device, making it ideal for managers on the go. Ultimately, Hotelogix appears to be a solid choice for independent hotels and small chains seeking a comprehensive and affordable solution to streamline their operations and boost online visibility.

Pros & Cons

  • Streamlined Operations: Users praise Hotelogix for simplifying tasks like managing bookings, tracking guest preferences, and automating billing, which frees up staff to focus on guest satisfaction.
  • Intuitive Interface: Hotelogix is lauded for its user-friendly design, making it easy for staff to learn and use, even those with limited technical expertise. This reduces training time and increases efficiency.
  • Boosted Revenue: Users report that Hotelogix helps them optimize pricing, manage multiple distribution channels, and reduce booking errors, ultimately leading to increased revenue.
  • Limited Integrations: Hotelogix has limited integration options with other software, which can be a major drawback for hotels that rely on multiple systems to manage their operations.
  • Reporting Functionality: Users have reported that the reporting functionality in Hotelogix is not as robust as they would like, making it difficult to get a clear picture of their hotel's performance.
  • Customer Support: Some users have expressed frustration with the level of customer support provided by Hotelogix, citing slow response times and unhelpful solutions.

Key Features

  • Front-Desk Operations: Use a centralized dashboard to manage multiple bookings and room distribution and check-in and check-out guests. Send confirmation emails, follow-up for pending deposits and improve staff coordination. 
  • Housekeeping: Update room status and schedule cleaning, maintenance and repairs. Assign tasks to staff individually and track activity. 
  • Channel Manager: Integrate with OTAs to optimize room occupancy. Synchronize bookings across all channels to prevent double bookings. 
  • Booking Engine: Enable and track direct bookings through the hotel website. Accept online payments and provide add-on services. 
  • Insights: Generate daily, weekly, monthly and annual reports. Analyze the property’s current and past performance and predict market demand, occupancy and season trends. 
  • Integrations: Connect with the global distribution system, web booking engine widgets, email marketing and metasearch, social reviews and online reputation, finance and accounting and more. 
  • Point-of-Sale: Maximize revenue by leveraging the POS module. Get automatic updates on the front desk dashboard in real time. 
Resort Data Processing Award
Resort Data Processing
Resort Data Processing
Start Price
$500
Monthly
Analyst Rating
85
SelectHub’s Analyst Rating for Resort Data Processing, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Resort Data Processing

User reviews suggest Resort Data Processing is a powerful tool for managing a variety of hotel tasks, but its learning curve can be steep and its performance can be sluggish at times. Users praise its robust features and affordability, particularly compared to competitors like Easy InnKeeping and Frontdesk Anywhere. However, some users find the software's interface to be less intuitive than desired, requiring more time to become proficient.

For example, one user noted the extensive customization options for reports, confirmations, and folios, but also mentioned the initial setup and configuration felt cumbersome. This suggests Resort Data Processing is best suited for hotels with dedicated staff who can invest the time to learn the system's intricacies. Smaller hotels with limited staff or those seeking a more plug-and-play solution might find other options more user-friendly. Overall, Resort Data Processing offers a comprehensive suite of features at a competitive price, but potential users should be prepared for a learning curve.

Pros & Cons

  • Improved Guest Experience: Resort Data Processing can tailor guest experiences, such as remembering guest preferences for room temperature or offering personalized dining recommendations.
  • Streamlined Operations: The system can automate tasks like managing room availability, simplifying check-in/check-out processes, and tracking housekeeping schedules, freeing up staff for other tasks.
  • Data-Driven Insights: Resort Data Processing provides valuable data on guest behavior and preferences, enabling hotels to optimize pricing strategies, marketing campaigns, and staffing decisions.
  • Difficult to Use: Users have reported the system to be unintuitive and difficult to navigate, leading to frustration and wasted time.
  • Limited Reporting Functionality: Some users have expressed dissatisfaction with the limited reporting options available, making it challenging to extract meaningful insights from their data.
  • Lack of Integration Options: The lack of seamless integration with other commonly used hotel management software can create data silos and hinder operational efficiency.

Key Features

  • Reservations: Allow users to make commission-free reservations. Manage all bookings from a single screen. Calculate packages for families, single rooms and multiple rooms. Check a guest’s history and customize the booking experience according to their preferences.  
  • Housekeeping: Forecast housekeeping requirements like the number of staff, history and schedule daily tasks. Estimate daily cleaning time and net inspection time. Assign and manage everyday duties with a status screen.  
  • Mobile Application: Allow users to make reservations using mobile phones and tablets. Incorporate them with booking engines, in-app texting, check-in and check-outs, increase efficiency and guest satisfaction. 
  • Dashboard: Manage all tasks efficiently with individual dashboards for housekeeping, front-office and more. Look at the information on a priority basis on a single screen. 
  • Integrated Payments: Accepts all credit cards. Process card authorizations, deposits from all devices. Fully PCI-DSS compliant. 
  • POS Systems: Uses the global distribution system, internet billing and phone switches to make instant payments. Increase hotel revenue from add-on services. 
  • Reporting Module: Offers over 400 types of editable reports that are adjustable to meet property's needs. Print reports, view them on-screen or export them to Adobe, Word, HTML, Excel and other formats. 
  • Automated Communication: Send pre-arrival and post-departure emails to all who make reservations, including guests, owners and travel agents. Customize the content according to the target audience. 
RMS Cloud Award
RMS Cloud
RMS Cloud
Start Price
$55
Monthly
Analyst Rating
83
SelectHub’s Analyst Rating for RMS Cloud, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked RMS Cloud

RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support.

However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

Pros & Cons

  • User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
  • All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
  • Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
  • Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.
  • Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
  • Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.

Key Features

  • Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine. 
  • Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts. 
    • SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more. 
    • Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases. 
  • Guest Experience: Access multiple benefits with unique module types and keep the customers engaged. 
    • Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations. 
    • Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links. 
    • Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments. 
  • Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience. 
  • Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time. 
  • Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation. 
  • Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud. 
  • Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system. 
  • Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system. 
  • Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart. 
Hotello Award
Hotello
Hotello
Start Price
$180
Monthly
Analyst Rating
81
SelectHub’s Analyst Rating for Hotello, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Platform
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Why We Picked Hotello

Users praise Hotello's user-friendly interface, noting that even tech-challenged staff can easily navigate the system. The availability of a diverse range of reports is another plus, empowering hotels to closely monitor their performance and make data-driven decisions. However, some users have expressed concerns about the software's cost and the potential difficulties encountered during setup.

Hotello seems to shine in its user-friendliness and comprehensive reporting capabilities, making it a potentially suitable option for hotels of all sizes seeking a robust management solution. However, budget-conscious hotels might need to carefully weigh the software's cost against its benefits.

Pros & Cons

  • Streamlined Operations: Users praise Hotello for simplifying complex tasks like managing bookings, guest check-in/out, and staff scheduling, ultimately saving time and reducing errors.
  • Improved Guest Experience: Hotello enables personalized guest interactions, such as tailored offers and efficient service, leading to higher guest satisfaction and positive reviews.
  • Real-time Data Insights: Hotello's reporting and analytics features provide valuable insights into key performance indicators, empowering data-driven decisions to optimize revenue and operations.
  • Limited Customization: Some users have expressed frustration with the limited ability to customize the software to their specific needs. For example, they may find it difficult to tailor reports or workflows to match their hotel's unique processes.
  • Occasional Bugs and Glitches: While generally considered reliable, some users have reported encountering occasional bugs or glitches that disrupt their workflow. These issues can range from minor display errors to more significant problems like data syncing issues.
  • Steep Learning Curve: New users may find the software's interface to be complex and overwhelming, requiring significant time and effort to learn how to use it effectively. This can be particularly challenging for hotels with high staff turnover.

Key Features

  • Housekeeping Operation: Improve the efficiency of the housekeeping staff. Get real-time insights on employees. Allow the workforce to view special requests by client, availability and assignment and get immediate updates on rooms.  
  • Automated Procedures: Allow customers to self check-in and check-out using the mobile application. Provide additional services, payments and extra keys with self-service solutions like indoor kiosks and outdoor kiosks.  
  • Property Management: Control reservations from booking to check out. Check the status and information of rooms, staff and guests all at once with a centralized dashboard Get in-depth reports of the everyday activities of the property. 
  • Guest History: Record information on guests to increase repeat bookings and engagement. Send automated pre-arrival and post-departure emails, messages and feedback forms for better interactions. 
  • Booking Engine: Maximize revenue by optimizing the reservation experience. Prevent overbooking and sell additional services according to sales history.  
  • Integrations: Connect with payment gateways, parking management solutions, communication tools, eCommerce websites, accounting software, POS systems and OTAs seamlessly. 
  • Online Reservations : Deploy the channel manager to manage all bookings easily. Control rate fluctuations and availability on all platforms. 
HotelKey
HotelKey
Start Price
$4
Per Room, Monthly
Analyst Rating
80
SelectHub’s Analyst Rating for HotelKey, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked HotelKey

Is HotelKey the 'key' to unlocking success in the hospitality industry? User reviews from the past year suggest it might be, but with some caveats. Many users praise HotelKey for its user-friendly interface, particularly highlighting its intuitive design that makes it easy for staff to learn and use quickly. This is especially important in the fast-paced hospitality environment where time is of the essence. Several users also appreciate the software's robust reporting features, which provide valuable insights into hotel performance and help identify areas for improvement. However, some users have expressed frustration with occasional software glitches and limited customer support responsiveness.

Compared to competitors like Cloudbeds and Guesty, HotelKey is often lauded for its affordability, making it an attractive option for smaller hotels or those with tighter budgets. Its focus on core hotel management features, without unnecessary bells and whistles, is also seen as a strength by some users who prefer a streamlined and efficient system. However, this can also be a drawback for larger hotels or those requiring more advanced features, such as revenue management or guest engagement tools. Overall, HotelKey seems best suited for small to medium-sized hotels that prioritize ease of use, affordability, and efficient core functionality over a wider range of advanced features.

Pros & Cons

  • Streamlined Operations: Users praise HotelKey for simplifying complex tasks like managing reservations, guest check-in/out, and housekeeping, ultimately saving time and boosting staff efficiency.
  • Improved Guest Experience: The platform's intuitive design and features like mobile check-in and digital concierge services contribute to a more seamless and enjoyable guest experience, leading to positive reviews and repeat bookings.
  • Real-time Data Insights: HotelKey provides hoteliers with valuable data on occupancy rates, revenue streams, and guest preferences, enabling data-driven decisions for optimizing pricing, marketing strategies, and overall hotel performance.
  • Limited Integrations: HotelKey doesn't integrate well with other hotel management systems, making it difficult to manage all aspects of the business from one central platform.
  • Reporting Deficiencies: Users have reported that the reporting features are not robust enough to provide detailed insights into hotel performance.
  • Customer Support Concerns: Some users have expressed frustration with the responsiveness and effectiveness of HotelKey's customer support team.

Key Features

  • Reservations: Manage front desk tasks efficiently with guided workflows and centralized dashboards, Keep track of check-ins and check-outs, process departures and view in-house guests. Add a guest, book a room and extend or shorten a stay.
  • Housekeeping: Streamline workflow with room dashboards, housekeeping reports and configurable schedules. Customize schedules and guest preferences. View forecast reports, vacant room list and history. Identify and mark rooms according to priority.
  • Booking Engine: Tailor rate plans and special packages to meet demands. Personalize layouts and colors. Ease the booking process with a mobile-optimized booking engine.
  • Channel Manager: Optimize room management by connecting with all major OTAs and GDS platforms. Put rooms directly on Expedia, booking.com, makemytrip and Airbnb. Evaluate metrics from all channels to track revenue generation.
  • Room Administration: Manage room types by setting amenity and facility hierarchies. Control the rate plans according to room types. Set up negotiated rates and discounted rates. Automate rate updates based on source changes.
  • Inventory Management: Control multi-store stock with ease from different stores. Take account of all inventory. Add inventory from purchase orders and reconcile in real-time.
  • Dynamic Reports: Monitor a property’s progress through various immersive reporting modules and dashboards. View the real-time dashboard to track sales, payments and purchases. Compare last year’s stocks and movement with the current year.
  • Real-Time Analytics: Track inventory, occupancy, revenue, ADR, and RevPar to predict and decide on more accurate rates. View month-by-month statistics and compare budgets.
roomMaster
roomMaster
Start Price
$195
Monthly
Analyst Rating
80
SelectHub’s Analyst Rating for roomMaster, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked roomMaster

Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties.

However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

Pros & Cons

  • Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
  • Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
  • Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.
  • Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
  • User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
  • Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.

Key Features

  • Front Desk and Housekeeping: Manage reservations, check-ins, check-outs and walk-ins. View prices, availability and use the drag-and-drop feature for room assignments. Divide bills and facilitate automatic charges. Easily update room cleanings and schedule maintenance. 
  • Occupancy Manager: Forecast reservations by consolidating data from all channels, including OTAs. Create a waitlist and send automated pre-arrival and post-departure emails to improve guest satisfaction. Increase sales through group bookings like corporate events, weddings and parties. 
  • Revenue Management: Optimize rates to maximize revenue with robust yield management tools and integrations. Track a property’s performance through 130+ in-built reports and customizable assessments. Streamline revenue streams, payments, taxes and accounts intuitive bookkeeping. 
  • Booking Engine: Increase direct bookings with a powerful booking engine. Facilitate automatic rate and inventory updates and yield rate modification. Ensure secure payments with end-to-end encryption and PCI compliance. 
  • Channel Manager: Connect with 55+ OTAs, including Expedia, Airbnb and more, to increase bookings. Ensure rate and inventory synchronization to avoid overbookings. Maintain and control rate parity, rate closeouts, inventory allocations and length of stay restrictions. Add new channels and seamlessly connect with the global distribution system. 
  • Add On Modules: 
    • IQ Gift Cards: Create personalized gift cards or select from standard designs for customers without a transaction fee. Configure cards to be accepted at all outlets.  
    • IQ Schedule: Manage tours, activities, meeting rooms, spa with automated guest service scheduling. Integrate with iQ point of sale and credit card module.  
    • IQ Anywhere: Allow remote access via tablets, smartphones and computers from any web browser. Access front desk, housekeeping, sales, maintenance and security updates.  
    • IQ Messenger: Receive daily updates on property’s occupancy, forecast and day-end information via email or text. 
    • IQ Scan: Scan driver’s licenses from specific countries and passports of all countries. Automatically transfers data to the PMS. 
    • IQ Key Locks: Ensure perfect key for guests always. Add up to three rooms on one key. Allow authorization for other hotel amenities like a swimming pool, gym and more. 
    • IQ-CRM: Amalgamate guest history, travel agent commissions and financial information of all properties into one centralized database.  
    • Import and Export Module: Integrate journal transaction data according to days with accounting platforms. 
  • Guestfolio Integration: Facilitate better engagement and insight by extracting guest reservation history. Deliver updates throughout the travel cycle. Send automated messages and track all communication. 
ResNexus
ResNexus
Start Price
$30
Monthly
Analyst Rating
79
SelectHub’s Analyst Rating for ResNexus, is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked ResNexus

ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.

With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.

The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.

The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.

This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

Pros & Cons

  • Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
  • Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
  • Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
  • OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
  • Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
  • Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
  • User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.

Key Features

  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 

COMPARE THE BEST Hotel Management Software

Select up to 5 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Hotel Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
eZee Absolute
89
$50
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
eZee Absolute
WebRezPro
87
$96
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
WebRezPro
Cloudbeds
87
$100
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Cloudbeds
Hotelogix
86
$3.99
Per Room, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Hotelogix
Resort Data Processing
85
$500
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Resort Data Processing
RMS Cloud
83
$55
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
RMS Cloud
Hotello
81
$180
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Hotello
HotelKey
80
$4
Per Room, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
HotelKey
roomMaster
80
$195
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
roomMaster
ResNexus
79
$30
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ResNexus

All Hotel Management Software (124 found)

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OpenTable

by OpenTable
OpenTable
OpenTable is a rising platform that ranks 1 among all Hotel Management Software according to our research analysts and 1053 crowd-sourced reviews from 1 source. Starting from $39, OpenTable is priced less than most others, offers a free trial on occasion and is most applicable for any sized business. OpenTable can be deployed in the cloud and on-premise and is accessible from a fewer number of platforms including Windows devices. Similar alternatives to OpenTable include InnGenius, Resly and KWHotel.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Mews

by Mews
Mews
Mews is a property management system that handles bookings, tracks availability and helps users access views from a centralized dashboard. Its operations module optimizes inventory and rates for unique property needs with cost-effective packages and flexible rules. It lets housekeepers manage their tasks through mobile devices and provides instant digital status updates. Real-time reporting and smart scheduling make housekeeping teams efficient. Its interactive dashboards provide complete visibility into business performance.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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HomeAway

by HomeAway
HomeAway
HomeAway is a premier software product that ranks 3 among all Hotel Management Software according to our research analysts. Starting from $399, HomeAway is priced lower than average and is most applicable for business of all sizes. And is accessible from a handful of platforms including Windows and Linux devices. Similar alternatives to HomeAway include InnGenius, Resly and KWHotel.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

PriceLabs

by PriceLabs
PriceLabs
PriceLabs is a prominent application that ranks 4 among all Hotel Management Software according to our research analysts. Starting from $1, PriceLabs is priced more economically and is most fitting for any sized company. And is accessible from a limited amount of platforms including Windows devices. Similar alternatives to PriceLabs include InnGenius, Resly and KWHotel.
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Quore

by Quore
Quore
Quore is a cloud-based system that streamlines hospitality processes. It manages and resolves guest complaints and increases guest requests’ response time. It schedules, handles and tracks room cleaning, maintenance services and inspections. It drives real-time staff communication across properties. It helps users make decisions using data trends to boost guest satisfaction. It tracks budgets across all expenses, accounts for invoices and adjusts spending based on forecasts.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Campspot

by Rezplot Systems
Campspot
Campspot is a reputable software solution that ranks 6 among all Hotel Management Software according to our research analysts and 114 crowd-sourced reviews from 2 sources. Starting from $2, Campspot is priced cost-effectively, commonly offers a free trial and is most applicable for companies of all sizes. Campspot can be deployed online and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices. Similar alternatives to Campspot include OwlNest, Flexkeeping and miniCal.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ResNexus

by ResNexus
ResNexus
ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

WebRezPro

by World Web Technologies
WebRezPro
WebRezPro is a property management system that automates all front and back-office operations to enhance services. Some of the front-desk modules include email confirmations, contactless check-ins, point-of-sale purchases and folio splitting. It offers robust, detailed and accessible booking engines for a seamless guest experience. The booking engine lets users integrate with new websites. Its housekeeping inclusion helps track and manage housekeeping responsibilities. It provides reports displaying room status and occupancy in real time to facilitate internal communications for improved productivity.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

SMS Assist

by SMS Assist
SMS Assist
SMS Assist is a high-profile solution that ranks 9 among all Hotel Management Software according to our research analysts. SMS Assist is most suitable for all business sizes. SMS Assist can be deployed online and is accessible from a limited set of platforms including Windows and Linux devices. Similar alternatives to SMS Assist include InnGenius, Resly and KWHotel.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Cloudbeds

by Cloudbeds
Cloudbeds
Cloudbeds is a cloud-based property management solution designed to help hoteliers save time and increase revenue and customer satisfaction. It enables users to handle the entire property from an easy-to-use interface. It provides a robust channel manager to manage bookings seamlessly. It offers a pricing intelligence engine to automate rate management strategies across different channels, saving time and driving profits. Its dashboard provides a bird’s eye view of properties across various locations and helps maximize occupancy and revenue using real-time data.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ThinkReservations

by ThinkReservations
ThinkReservations
ThinkReservations is a property management system that helps users save time and increase productivity. It automates and simplifies day-to-day business operations with comprehensive capabilities and reports to make data-driven decisions. Its reporting modules allow users to view reservation statistics, analyze booking pace, calculate taxes and reconcile payments.Its dynamic booking engine has an intuitive interface to deliver a positive guest experience. The integrated channel manager partners with OTA’s in real time, and automatic rate adjustments drive revenue and increase profits.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

InnRoad

by InnRoad
InnRoad
innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Lodgify

by Lodgify
Lodgify
Lodgify is a centralized property management system that manages bookings, rates, calendars and payments across user properties. A dedicated channel manager connects property listings on external travel agents such as Airbnb, Booking.com, Expedia and more. It helps users manage bookings from a centralized dashboard. It provides add-on services such as breakfast and airport transfers that can be integrated into booking processes to increase revenue. Its automated payment processing module schedules payments, manages cancellations and automates refunds.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

SiteMinder

by Siteminder
SiteMinder
SiteMinder helps hotels of different sizes attract and acquire guests, increase profits and manage business operations. It invites global travelers to view websites in over 20 languages. It drives more conversions with a frictionless guest booking experience. The channel manager serves as an intermediary between central reservation databases and online travel agents. It showcases properties on top-performing booking channels.Its robust channel performance reports with real-time data provide insights into booking trends and help make smarter pricing and distribution decisions. It optimizes demand peaks and drives businesses in low seasons.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ATRIO

by PAR Springer-Miller Systems
ATRIO
ATRIO is a popular application that ranks 15 among all Hotel Management Software according to our research analysts and 4 crowd-sourced reviews from 1 source. Starting from $0, ATRIO is priced free of charge to start and is most advisable for mid-to-large -sized enterprises. ATRIO can be deployed online and is accessible from a fewer number of platforms including Windows devices. Similar alternatives to ATRIO include OwlNest, Flexkeeping and miniCal.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Roomer

by Roomer
Roomer
Roomer is a popular software application that ranks 16 among all Hotel Management Software according to our research analysts. Starting from $65, Roomer is priced below average and has offered a free trial in the past. Roomer can be deployed in the cloud. Similar alternatives to Roomer include InnGenius, Resly and KWHotel.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

CHECKIN

by Decem Infosystem
CHECKIN
CHECKIN is a well-known software platform that ranks 17 among all Hotel Management Software according to our research analysts. CHECKIN can be deployed on-premise and is accessible from a few platforms including Windows devices. Similar alternatives to CHECKIN include InnGenius, Resly and KWHotel.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Demo Pricing

Agilysys

by Agilysys
Agilysys
Agilysys is a renowned software provider offering comprehensive solutions in the hospitality and gaming industries. The company's software streamlines and enhances operations for businesses such as hotels, resorts, restaurants, and casinos. It aids in managing reservations, guest experiences, inventory, and more. Users include a broad spectrum of enterprises, from small eateries to large hotel chains. Agilysys stands out for its versatile suite of features, including property management, point-of-sale systems, inventory and procurement management, and analytics. The software optimizes customer interactions, enhances service quality, and improves efficiency in the hospitality sector. Users often compare Agilysys favorably to similar products, citing its industry-specific focus, reliability, and the array of tools tailored to meet the unique demands of the hospitality and gaming sectors. Pros Industry-Specific Focus Enhanced Guest Experience Efficient Operations Comprehensive Solutions Cons Costly for Small Businesses Complex Implementation Learning Curve Occasional Technical Issues
User Sentiment User satisfaction level icon: great
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Guest Service

by Guest Service
Guest Service
Guest Service is a popular software platform that ranks 19 among all Hotel Management Software according to our research analysts and 2 crowd-sourced reviews from 1 source. Starting from $99, Guest Service is priced lower than average and offers a free trial on occasion. Guest Service can be deployed online. Similar alternatives to Guest Service include InnGenius, Resly and KWHotel.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

iGMS

by AirGMS Technologies
iGMS
iGMS is a vacation rental management system that streamlines routine operations such as guest communication, calendar synchronization, housekeeping and more using a single interface. Users can manage reservations and listings on OTAs through a dedicated channel manager.It enables real-time synchronization of reservations and availability to avoid double bookings. It automates payment processing and shows relevant financial information on the dashboard for easier hosting.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Hotel Management Software Is All About Centralizing and Streamlining Hospitality Business’s Workflows

By Riddhiman Roy, Technical Content Writer and Market Analyst at Selecthub

Hotel Management Software BG Header

Hotel management software is a one-stop solution for holistically taking care of hospitality real estate. It covers all aspects of supervising and overseeing day-to-day functions for a smooth hotel operation.

The platform automates marketing, administrative and front desk operations, leaving room for you to focus on guest experiences and business scaling. It also helps you remotely manage every aspect of your property from a mobile screen.

There are unique solutions to suit different property and business sizes. In this guide, we’ll help you identify your personalized business requirements and find a suitable vendor who can tailor features to suit property-specific needs. Let’s dive in.

Executive Summary

  • Hotel management software handles finances and customer relationship management.
  • The solution is user-friendly, optimizes time and revenue and minimizes errors.
  • With robust channel managers and booking engines, reservation is a lot easier.
  • Figure out a requirements checklist before searching to find the most suitable platform.
  • Always ask questions to yourself and the vendor based on your needs.
What This Guide Covers:

What Is Hotel Management Software?

Hotel management software is a type of solution designed to manage hotel operations in an efficient, paperless way. It helps you:

  • Market rooms on online channels
  • Design property websites
  • Centralize bookings from multiple sources
  • Streamline front desk operations
  • Offer guests contactless experiences
  • Simplify housekeeping and maintenance activities
  • Track and manage inventory
  • Accept digital payments
  • Record finances
  • Automate reporting
  • Manage employees and team members

In the past, a hotel management platform completed front desk operations such as check-ins and check-outs, scheduling, booking reservations, room management, and billing.

But, today, the platform can not only integrate with EMRs, CRMs and OTAs but they also provide financial capabilities, event management, staff management, business intelligence tools, website builders and mobile-compatible applications.

How Does It Work?

Hotel management encompasses workflows of diverse nature, and it’s tough to believe that a single solution can help you manage and streamline all of them. But it’s true. These solutions help you manage the five pillars of hotel management from a unified platform — marketing, management, guest experience, maintenance and reporting.

Pillars of Hotel Management Software

Let’s closely look at a typical guest’s journey throughout their association with your business to understand the role of these platforms.

  • The system helps you design branded websites and post vacancies on OTA, global distribution systems (GDS) and social media. It boosts your business’s online visibility and helps prospective guests find your hotel on online channels.
  • You can publish property and room details to help travelers make an informed decision. Travelers can log in to your website’s application portal to request bookings and reservations.
  • The system collects booking requests from every channel and serves as a single source of reservation data.
  • Your front desk staff can check the availability of rooms and confirm or reject a booking.
  • You can automatically send confirmation emails, including booking details, property location, tour guides and other information.
  • Depending on the platform, your guests receive a mobile portal or app to check in and out, receive invoices, send payments, request housekeeping, and chat with managers.
  • Post checkouts, you can define rules to automatically send feedback forms and urge guests to leave online reviews.

Beyond the guest journey, hotel management software acts as a link between your front desk and backend processes. The system relays room information to concerned departments pre-check-in and post-check-out per user-defined rules. You can track inventory and housekeeping, take guest orders, accept online payments, and automate reporting.

Types of Hotel Management Software

Hotel management software, at the end of the day, are specialized property management modules and depending on your property type, there are different solutions available.

  • Bed and Breakfast: These systems automate major administrative tasks, enabling you to focus on guest experiences and offer that personal touch. You can track rooms and beds by the hour and use inventory management capabilities to manage breakfasts.
  • Motel Software: These platforms are also known as hotel management software for small businesses. They offer intuitive tools to help a small team effectively market, manage and maintain motels and other small hospitality real estate.
  • Vacation Rental: Market and manage short-term rental properties using these unified solutions. You can create property websites, design short-term leases, handle external maintenance vendors and offer guests a stellar experience.
  • Restaurant Management: These specialized modules help manage a restaurant’s diverse workflows. You can keep track of inventory and offer customers a point-of-sale system to submit orders and make payments. Define rules to schedule agents and track delivery from a dashboard.
  • Hotel Chain Management: Ideal for enterprises and large hotel chains, these all-in-one platforms can manage multiple brands, properties and workforces. They serve as your primary source of reservation and revenue data and help improve collaborations across geographies.

Primary Benefits

Hotel management solutions work to simplify processes so the administration can concentrate on guest satisfaction. Here are the key benefits that the platform can render:

Benefits of Hotel Management Software

Maximize Revenue

The platform lets you customize prices according to demand using a channel manager. You can use the reporting module to compare prices with competitors and chart market trends.

Boost Profits

You can optimize inventory and rates. Manage group bookings easily and efficiently with intuitive booking engines. You can also avoid paying hefty third-party booking commissions and fees by directing traffic to your website and using the native booking engine to take applications.

Reduce Manual Errors

With hotel management software, you can improve the guest experience by minimizing mistakes like double booking. Streamline multiple tasks by leveraging automated distribution processes such as scheduling room cleanings, check-ins and check-outs, and sharing data across properties.

Simplify Integrations

Uncomplicate everyday operations by juggling various solutions effortlessly with a few clicks. Most platforms can accommodate marketing, guest experience, reputation management, guest communication, ID scanning, invoicing and more.

Create Seamless Guest Experiences

You can create intuitive booking experiences for your guests, which in turn help boost your business’s conversion rate. On top of that, in an age where customers expect contactless experiences, offering a mobile portal or application is essential to attract customers and retain their loyalty.

Improve Decision-making

Hotel management solutions collect your business’s operational and financial data. You can track RevPAR, ADR, GOPPAR and other hotel management metrics to adopt a data-driven decision-making approach.

Key Features & Functionality

Here are the basic features necessary in a modern solution to succeed in hospitality businesses. Most hotel management software features mentioned below are available as individually deployable models, allowing you to pick and choose the ideal set of tools for your business.

Key Features of Hotel Management Software

Channel Manager

An integrated channel manager is vital to expanding sales for hotels.

Connect with external OTAs like Expedia, Airbnb, Tripadvisor and so on to manage and increase sales efficiently by customizing rates and dates from a single place to prevent overbooking and ensure maximum occupancy. Sync all bookings automatically.
Reservation Software

Reservation software, also known as a booking engine, allows you to accept direct bookings through your website. You can avoid paying booking commissions to OTA’s and personalize the application experience for your guests.

It converts the application portal to various languages and accepts multiple currencies, enabling you to deal with an international audience. Guests can select accommodation types, additional services, products and discounts, and the engine conveys the information to a central reservation system (CRS) to check availability.
CRS

While a channel manager helps you publish accurate ARI information across channels, CRS enables you to consolidate bookings from every channel on a single screen for easy trackability and reduced errors.

You can collect booking applications on a centralized dashboard, block selected rooms after confirmation and inform every concerned department, including the front desk and housekeeping.
Point-of-Sale

A POS system allows customers to pay for their services at different kiosks and self-service orders. It can charge for additional services and products like spas, Wi-Fi, room service and more. Furthermore, you can use it for in-house bars and restaurants.
Analytics

A reporting module helps track daily, weekly and monthly revenue, accounting, sales and more. Predictive insights allow better functioning.

You can monitor rates, revenue goals, occupancy rates, surge seasons, net sales and the average daily rate. Track performance through custom and reconciliation reservation reports.
Housekeeping and Maintenance

Schedule and assign the maintenance of property regularly.

This feature includes coding keycards, scheduling wakeup calls for guests, checking the progress of cleaning workers and assigning them to specific rooms or assignments.
Front Desk Module

Manage reservations, check-ins and check-outs, and adjust bookings and rates with an intuitive calendar and a configurable dashboard. You can allow mobile check-ins, check-outs and access to hotel room keys and contactless transactions.

Guests have a stress-free booking experience with speedy booking confirmations and multi-room and group reservations.
Payment Gateways

Hotel software solutions enable management to accept customers’ credit/debit card payments. Process quick transactions, collect deposits, and send and receive pending requests and income in a secure manner.

With the help of third-party payment gateways and partner merchants, securely process transactions. Create and transmit invoices, cash receipts and e-invoices. To accommodate online wallets like PayPal, use payment processing integrations.

Most platforms are PCI-DSS and GDPR compliant with end-to-end encryption to ensure safe payment processing. Manage expenses, chargebacks and deposits with negotiated processing rates and a centralized payment dashboard.
Guest Communication

Create client profiles, keep track of preferences and history, and combine data from different hotels and bookings. Send automated pre- and post-stay messages, feedback forms, and customized communication to drive repeated bookings.

Software Comparison Strategy

While benefits and features are important in deciding on the perfect platform for your property, one size does not fit all in this scenario. It’s imperative to map out the needs of a hotel depending on the size of the building, individual rooms and priorities.

One of the first considerations is to choose between deployment modes. Investment is a factor, and that’s where choosing the right type of solution comes in. There are SaaS (Software-as-a-Service) systems and on-premise solutions.

The former is an economical option that delegates the software hosting and maintenance duties to the vendor but puts a cap on the number and depth of platform customizations.

On the other hand, on-premise deployment gives leeway for unlimited customizations but requires a heavy initial investment to buy the software license and install the necessary IT hardware.

Before entering the market, we recommend you prepare a personalized requirements checklist to outline your functional needs. You can start by assembling a committee including your business department heads, stakeholders, owners and managers to discuss and prioritize features.

Here are a few pointers to consider while devising the checklist:

  • Type of Portfolio: Different properties have different requirements, and you need a platform to handle each type in your portfolio.
  • Business Scale: A front desk module, booking engine and channel manager can suffice small businesses. But enterprises and hotel chains require more comprehensive solutions that can handle customer experiences, complex accounting, business analytics and even AI in some cases.
  • Legal Compliance: Property and hotel laws are constantly changing, and you must ensure that your platform is up-to-date with the latest local and federal standards and regulations.
  • Marketing Channels: One of the primary objectives of hotel management solutions is to simplify and automate marketing operations across multiple channels. It’ll be a waste of time and money if the platform of your choice can’t connect with your preferred marketing channels and OTAs.
  • Integrations: Look for platforms that can connect with your existing software stack and other solutions your business might use in the future. A few useful integrations are accounting software, analytics modules, payroll management systems, ERP and inventory management.
  • Team Size: Most solutions don’t offer unlimited team onboarding, and you need to ensure that the software of your choice can comfortably onboard and manage the entire team.

You can use our free requirements template to kickstart the process. We also advise you to research user reviews and consult other customers to understand better how a vendor and its products operate.

Cost & Pricing Considerations

Hotel management software prices vary from vendor to vendor. We won’t recommend free hotel management software as these solutions have bare-bone features and can be detrimental to business growth in the future. But suppose it’s your first time using hotel management software. In that case, you should try out free demos by innRoad, Hotelogix and eZee Absolute to test the waters before jumping into a paid solution.

The pricing of hotel management solutions depends on the deployment mode, number of rooms/units and features. SaaS involves a monthly or yearly subscription fee, while on-premise deployment requires a one-time lump sum investment.

Most platforms have a pay-per-room pricing model, and a few have tiered pricing based on room range instead of the definite number of rooms. The impact of features on software pricing is self-explanatory — the more advanced features you want, the higher it’ll cost.

Plans start from as low as $15 monthly for each unit and go north to $500 per month per unit. Other than that, a few vendors may charge you additionally for factors like:

  • Setup and implementation
  • OTA and GDS integration
  • Priority support
  • Team member onboarding
  • Integration with third-party software

We advise you to prepare a realistic budget for software and additional features before starting the software selection process. Look for solutions that fulfill your requirements without going over the budget.

Questions To Ask

It must feel a little overwhelming to process so much information at once. But there must be some way to come to a definitive conclusion. The easiest way is to ask the hard questions. Wondering what to ask? Here’s a list of questions internally:

  • What’s your online presence, and how can you increase your visibility to draw more customers?
  • How compatible or extensive is your point-of-sale system?
  • What kind of integrations does the hotel need to function better?
  • Does the channel manager connect with the OTAs you want your organization to associate with?
  • What’s the profile of your guests?
  • How do you plan to engage with your guests? Do you require a customer relationship management module?
  • What level of customization is required by your hotel?

Questions to Ask About Hotel Management Software

After you have figured out what you need, there are some key questions you need to ask the vendor about the product. While you’ll know the best about the requirements of your product and your tailor-made needs, here are a few questions that can aid you in understanding the product better from the vendor:

  • What is the kind of customer service they provide, and what is the average response time?
  • What are the safety protocols that the vendor follows with regard to customer data?
  • How secure are the third-party payment gateways?
  • What kind of training is available for hotels to train their staff?
  • Are there any reward or loyalty programs that can benefit your hotel in the long run?
  • Are there any hidden costs in the long term?
  • How long is the demo period?

Next Steps

It’s not easy to pick the right solution, and it requires a lot of research, time and investment. But you need to start somewhere. Begin by figuring out what the solution can do for you, the benefits and features you require, and which pricing model would best suit your budget and end by boiling it down to a personalized list of questions. Yes, it seems daunting, but trust us, it’s not as hard as it sounds.

You can use our free software comparison report to simplify the process. We hope this guide helped you find the ideal solution for your business that adds value and drives revenue. Happy selecting!

Product Comparison

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riddhiman
By Riddhiman Roy
Technical Content Writer
As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit.
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Vidhi
Technical Research By Vidhi Kanodia
Senior Analyst
Vidhi Kanodia joined SelectHub after graduating from Osmania University in Hyderabad. Building on the hands-on experience she gained there, she expertly reviews peer research work in categories like procurement, PLM, eCommerce, insurance, hotel management, risk management and legal software.
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Shashank
Technical Review By Shashank K K
Principal Analyst
After graduating with a Masters in Finance from Trinity College Dublin, K K Shashank's research and detail-oriented skills led them to SelectHub. He has diverse knowledge across various software categories like Accounting, Financial Planning and Analysis, Ecommerce, Risk Management, PLM, Insurance and more since 2020.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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