ResNexus vs SkyTouch

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Our analysts compared ResNexus vs SkyTouch based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

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SkyTouch is a cloud-based property management system that helps customers increase revenue, reduce employee turnover and make data-driven decisions. It sends personalized communications through marketing emails, newsletters and promotions to guests to increase engagement. Automated guest surveys optimize guest experience. It drives direct bookings via hotel websites and leverages data to comprehend local demand and offer competitive pricing. It helps manage hotel inventory from anywhere and boosts cost savings.
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Chromebook
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
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Live Online
Videos
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Documentation
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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Increase Portfolio Visibility: Advertise portfolios on multiple distribution channels, popular OTAs and social media pages. Attract new prospects and prevent lost sales by tracking customer carts and sending recovery emails.
  • Design Websites Quickly: Establish a strong online presence by using a library of templates to build a rich website with business colors and logos. 
  • Customize Reservation Pricing: Provide personalized reservation pricing adjustments through membership programs like AAA, as well as flexible options and discounts for military personnel or seniors.
  • Maintain Brand Consistency: Customize the booking engine to match the website aesthetics. Offer a seamless experience to potential guests without redirecting them to unknown websites.
  • Enhance Guest Experiences: Showcase interactive property maps and other digital content for potential guests. Allow them to reserve units online and pay via their preferred mode. Send automated booking confirmations, invoices, welcome messages and feedback forms. The platform supports proptech like POS, smart locks, property Wi-Fi and more.
  • Reduce Risks: Eliminate fraudulent activities with the cloud-based PCI-compliant platform. Protect customer and transactional data through yearly third-party audits. Avoid revenue losses from last-minute cancellations using the built-in travel protection option.
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  • Simplify Management: Handle marketing, booking, billing, group management, housekeeping, reporting tasks and more from a centralized platform. Automate rate adjustment across channels by defining pricing rules based on personalized criteria. 
  • Adopt a Data-Driven Approach: Create a centralized data repository for guest details, occupancy rates, engagement and other business-specific metrics. Design dashboards to measure unit performance and identify areas of operational improvement. 
  • Improve Guest Experience: Deliver personalized experiences based on profile, history, location and more by creating individual guest cards. Launch targeted campaigns, send personalized messages and emails, and offer unique promotions and discounts to drive repeat bookings. 
  • Boost Bookings: Market hotels on multiple OTAs and avoid double entries with automated data syncing across every channel. Quickly respond to queries and feedback using a native CRM module. 
  • Remote Workflows: Work from remote locations using any web-browsing device to access the cloud-based, mobile-optimized platform. 
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  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 
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  • Front Desk and Housekeeping: Examine reservations, weather reports and crucial property statistics on the homepage. Schedule maintenance for rooms in advance. Rotate and block spaces and large parts of the property as needed.  
  • Tape Chart: Filter availability according to date range, make reservations, save dates for groups and increase occupancy using the room assignment optimizer.  
  • Booking Channels: Streamline management, increase direct bookings and maximize revenue with the rate parity on all OTA platforms. Control rates, availability and commission depending on the demand. 
  • Revenue Management: Optimize revenue with an intuitive rate management system with configurable rate structures and seasons. Update, input and track group rate plans, best available rates, reservations in a day and more.
  • Guest Management and Engagement: Customize offers and discounts and manage them from a centralized dashboard. Improve guest satisfaction through features like push-messaging, in-app promotions and updates about on-property specials. Create personalized communications and send newsletters, marketing emails and promotions. 
  • Automated Surveys: Gather feedback from guests through questionnaires, survey forms, social data and reviews. Use targeted campaigns by leveraging feedback to drive repeated bookings. 
  • Integrations: Connect with other platforms such as sales and catering, back-office accounting export, rewards, energy use management and more with robust APIs. 
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Product Ranking

#7

among all
Hotel Management Software

#28

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

79
73
81
98
82
59
81
100
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Platform Capability
Rate Management
Groups and Allotment Management
Channel Management
Rate Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ResNexus
SkyTouch
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 82 81 80 98 93 54 84 80 98 59 100 80 59 85 63 66 77 0 25 50 75 100
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84%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

60%
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40%
80%
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User Sentiment Summary

Excellent User Sentiment 297 reviews
Great User Sentiment 197 reviews
96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

86%
of users recommend this product

SkyTouch has a 'great' User Satisfaction Rating of 86% when considering 197 user reviews from 3 recognized software review sites.

4.5 (12)
4.8 (4)
4.8 (285)
4.27 (97)
n/a
4.3 (96)

Awards

ResNexus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated SkyTouch and concluded it earns best-in-class honors for Channel Management and Groups and Allotment Management.

Channel Management Award
Groups and Allotment Management Award

Synopsis of User Ratings and Reviews

Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
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Improved Guest Experience: SkyTouch allows hotels to streamline the check-in and check-out process, leading to shorter wait times and happier guests.
Real-Time Data Insights: The system provides up-to-the-minute data on occupancy rates, revenue, and other key metrics, enabling hotel managers to make informed decisions.
User-Friendly Interface: Many users praise SkyTouch for its intuitive design and ease of use, making it simple for staff to learn and navigate.
Enhanced Operational Efficiency: SkyTouch automates many tasks, such as room assignments and billing, freeing up staff to focus on other aspects of guest service.
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Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
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Reporting limitations: Users have reported difficulties in generating specific reports, especially for revenue management and forecasting.
System glitches and errors: Some users have mentioned encountering system glitches and errors that disrupt operations and require frequent calls to customer support.
Slow support response times: Users have expressed frustration with slow response times from the SkyTouch customer support team, leading to delays in resolving issues.
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ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

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Is SkyTouch the software solution that will make your hotel business soar to new heights? Recent user reviews from the past year suggest that while SkyTouch offers a solid foundation for managing day-to-day hotel operations, it may not be the most innovative or feature-rich option available. Users appreciate its user-friendly interface and reliable customer support, finding it easier to navigate than more complex systems like Opera. However, some users have expressed frustration with the software's limitations, particularly in areas like reporting and customization. For example, generating detailed reports for analyzing revenue trends or guest demographics can be cumbersome, and tailoring the software to specific hotel needs may require significant workarounds. These limitations make SkyTouch a suitable choice for smaller, independent hotels that prioritize ease of use and affordability over advanced features. Larger hotels or chains with more complex operational requirements might find SkyTouch's capabilities too restrictive. Ultimately, SkyTouch provides a decent starting point for managing a hotel, but it may not be the "sky's the limit" solution for businesses seeking cutting-edge technology and comprehensive functionality.

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