Quore vs roomMaster

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Our analysts compared Quore vs roomMaster based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

roomMaster Software Tool

Product Basics

Quore is a cloud-based system that streamlines hospitality processes. It manages and resolves guest complaints and increases guest requests’ response time. It schedules, handles and tracks room cleaning, maintenance services and inspections. It drives real-time staff communication across properties.

It helps users make decisions using data trends to boost guest satisfaction. It tracks budgets across all expenses, accounts for invoices and adjusts spending based on forecasts.
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roomMaster is a property management system that helps businesses satisfy guests and optimize their property’s profitability. Its front desk management module involves handling reservations, walkins, check-ins, check-outs and postings. It leverages data to derive useful insights for enhancing guest experiences and revenue. It manages revenue streams, payments, accounts and taxes with robust bookkeeping.
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$135 Monthly
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Tailored to your specific needs
$195 Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Better Guest Experience: Provide guests a self-service experience from booking to check out. Ensure proactive request resolutions by tracking guest journeys and setting reminders. 
  • Extend Asset Lifecycles: Issue work orders, track asset readings and use the inventory trend analysis engine for preventive maintenance. 
  • Centralized Communications: Chat with guests, staff and managers using a unified platform. Share documents, to-do lists, DMs and memos across multiple teams and properties. 
  • Simplified Housekeeping: Perform virtual inspections, assign tasks and track progress with real-time notifications. Offers deep clean tracking, lost and found item tracking and a centralized view of room notices. 
  • Streamlined Operations: Keep track of payments, bookings, room status, staff attendance, asset lifecycles and guest journeys from a centralized dashboard. Automate recurring tasks like calendar syncing, rent collection, invoicing and more. 
  • Quick Reporting: Generate reports on multiple properties with a few clicks using a templates library. 
  • Increased Mobility: Access the platform from anywhere and allow staff to continue operations from remote locations with a native mobile app. 
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  • Simplify Management: Manage the entire guest journey from check-ins to check-outs, including every additional purchase, restaurant and bar bills, and more. Deliver a contactless experience and promote social distancing by installing ICRTouch POS systems. 
  • Optimize Rent Structures: Improve revenue and charge optimum rates using the pricing engine to automatically quote accurate rates across channels based on customer profile, length of stay, booking channel, discount coupons and other business-specific metrics. 
  • Improve Sales and Marketing: Maintain an integrated database of guests and inquiries and drive repeat bookings by tracking prospects and instigating targeted campaigns. Automate inventory and information syncing across distribution channels, GDS, booking engines and PMS using IQ-Worldlink engine. 
  • Streamline Event Scheduling: Offer meeting rooms, spas, tours and other activities with a native event management module. Showcase activities on POS, combine charges and bill directly to guest folios. Keep external vendors informed with an interactive cloud calendar. 
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  • Property Management: Track the condition, brand, model and warranty of inventories and hotel assets. Ensure availability of adequate staff with an attendance tracking system that allows recording of employee’s time-off, vacation and sick days. 
  • Appliance Readings: Maintain and record boiler, pool chemical and meter readings electronically to prevent unforeseen mishaps. Customize checklists and preventive maintenance for operational compliance. 
  • Cloud Deployment: Streamline overall functionality from anywhere with a cloud-based platform powered by Amazon Web Services. Offers mobile applications for Android and iOS devices. 
  • Guest Services: Share and maintain an e-log book to store vital information ranging from check-ins, check-outs, wake-up calls to cash counts and ADA compliances. Ensure robust fulfillment of guest requests and complaints. 
  • Multilingual Interface: Enabled with 22 languages to help guests from diverse backgrounds communicate easily. 
  • Room Maintenance: Schedule and manage room cleanings, guestroom inspections and room status. Track lost and found items through its intuitive database. Prioritize tasks using the task management and tracking software. 
  • Real-Time Data Analysis: With an immersive property management dashboard, get property overviews, track average response time and guest satisfaction. Compare data and forecast sales to increase revenue. 
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  • Front Desk and Housekeeping: Manage reservations, check-ins, check-outs and walk-ins. View prices, availability and use the drag-and-drop feature for room assignments. Divide bills and facilitate automatic charges. Easily update room cleanings and schedule maintenance. 
  • Occupancy Manager: Forecast reservations by consolidating data from all channels, including OTAs. Create a waitlist and send automated pre-arrival and post-departure emails to improve guest satisfaction. Increase sales through group bookings like corporate events, weddings and parties. 
  • Revenue Management: Optimize rates to maximize revenue with robust yield management tools and integrations. Track a property’s performance through 130+ in-built reports and customizable assessments. Streamline revenue streams, payments, taxes and accounts intuitive bookkeeping. 
  • Booking Engine: Increase direct bookings with a powerful booking engine. Facilitate automatic rate and inventory updates and yield rate modification. Ensure secure payments with end-to-end encryption and PCI compliance. 
  • Channel Manager: Connect with 55+ OTAs, including Expedia, Airbnb and more, to increase bookings. Ensure rate and inventory synchronization to avoid overbookings. Maintain and control rate parity, rate closeouts, inventory allocations and length of stay restrictions. Add new channels and seamlessly connect with the global distribution system. 
  • Add On Modules: 
    • IQ Gift Cards: Create personalized gift cards or select from standard designs for customers without a transaction fee. Configure cards to be accepted at all outlets.  
    • IQ Schedule: Manage tours, activities, meeting rooms, spa with automated guest service scheduling. Integrate with iQ point of sale and credit card module.  
    • IQ Anywhere: Allow remote access via tablets, smartphones and computers from any web browser. Access front desk, housekeeping, sales, maintenance and security updates.  
    • IQ Messenger: Receive daily updates on property’s occupancy, forecast and day-end information via email or text. 
    • IQ Scan: Scan driver’s licenses from specific countries and passports of all countries. Automatically transfers data to the PMS. 
    • IQ Key Locks: Ensure perfect key for guests always. Add up to three rooms on one key. Allow authorization for other hotel amenities like a swimming pool, gym and more. 
    • IQ-CRM: Amalgamate guest history, travel agent commissions and financial information of all properties into one centralized database.  
    • Import and Export Module: Integrate journal transaction data according to days with accounting platforms. 
  • Guestfolio Integration: Facilitate better engagement and insight by extracting guest reservation history. Deliver updates throughout the travel cycle. Send automated messages and track all communication. 
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Product Ranking

#5

among all
Hotel Management Software

#51

among all
Hotel Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 79 91 57 73 93 74 77 71 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 27 reviews
Great User Sentiment 57 reviews
91%
of users recommend this product

Quore has a 'excellent' User Satisfaction Rating of 91% when considering 27 user reviews from 2 recognized software review sites.

84%
of users recommend this product

roomMaster has a 'great' User Satisfaction Rating of 84% when considering 57 user reviews from 2 recognized software review sites.

4.3 (14)
4.2 (4)
4.8 (13)
4.2 (53)

Awards

Quore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Streamlined Operations: Quore helps hotels manage tasks and communication more efficiently, reducing the need for multiple systems and improving overall workflow.
Improved Guest Experience: By centralizing guest requests and feedback, Quore allows hotels to respond quickly and proactively, enhancing guest satisfaction.
Data-Driven Insights: Quore provides valuable data on guest preferences and operational performance, enabling hotels to make informed decisions and optimize their services.
Enhanced Team Collaboration: Quore facilitates seamless communication and collaboration among hotel staff, improving team efficiency and productivity.
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Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.
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Limited Integrations: Quore doesn't integrate with many popular hotel management systems, forcing users to manually input data or rely on workarounds.
Steep Learning Curve: The platform's interface can be complex and overwhelming for new users, requiring significant time and effort to master.
Lack of Customization: Quore's limited customization options can make it difficult to tailor the platform to specific hotel needs, leading to inefficiencies.
Customer Support Issues: Some users have reported slow response times and difficulty getting help from Quore's customer support team.
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Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.
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Is Quore truly at the "core" of efficient hotel operations, or is it just another suite hoping to check in? User reviews from the past year paint a somewhat mixed picture. While many appreciate Quore's comprehensive approach to managing hotel tasks, some have voiced concerns about its complexity and occasional glitches. Fans of the software rave about its ability to streamline communication between departments, citing the example of maintenance requests being automatically routed to the appropriate staff member. This, they say, reduces response times and improves accountability. However, several users have pointed out that the sheer number of features can be overwhelming, especially for smaller hotels with limited staff. The learning curve is steep, and training new employees on the system can be time-consuming. Another sticking point is the occasional bug or system slowdown, which can disrupt operations, particularly during peak hours. What sets Quore apart, according to users, is its focus on data-driven insights. The platform provides detailed reports on everything from guest requests to staff productivity, allowing managers to identify areas for improvement. This granular level of analysis is invaluable for optimizing operations and boosting profitability. However, some users have expressed a desire for more customization options within the reporting dashboard. Overall, Quore seems best suited for larger hotels or hotel groups with dedicated staff and a strong technological infrastructure. Its comprehensive feature set and data-driven approach can be a game-changer for those willing to invest the time and resources to fully utilize its capabilities. However, smaller hotels with limited budgets and staff may find it overwhelming and expensive.

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Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties. However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

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