HotSOS vs Easy InnKeeping

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Our analysts compared HotSOS vs Easy InnKeeping based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

HotSOS is a sophisticated software solution designed to streamline hotel operations, particularly focusing on housekeeping and maintenance tasks. It enables hotel staff to efficiently manage and track room cleaning, maintenance requests, and guest service orders through a centralized platform. This software is particularly well-suited for hotels and resorts aiming to enhance operational efficiency and improve guest satisfaction by ensuring timely and effective task management.

Key benefits of HotSOS include improved communication among staff, reduced response times for guest requests, and enhanced overall productivity. Popular features include real-time task tracking, automated notifications, and detailed reporting capabilities, which help in maintaining high standards of service and cleanliness. Users often appreciate the intuitive interface and the ability to integrate with other hotel management systems.

Compared to similar products, HotSOS is frequently praised for its reliability and comprehensive feature set. Pricing details are typically customized based on the specific needs of the hotel, so it is advisable to contact SelectHub for a tailored quote. Payment structures can vary, often depending on the size of the property and the number of users.

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Easy InnKeeping is GraceSoft’s flagship cloud-based property management system. The solution is a popular choice across continents like North America, the Caribbean, South America, Europe, Singapore and Southeast Asia. With a robust reservation calendar, easily control daily and weekly and monthly bookings, users can get an immersive visual display of housekeeping and payment status.

It allows direct guest billing for corporate guests using the advanced package. Create separate company accounts and send invoices directly to the host organization. Users can track purchases, staff time, budgets and inventory through a QuickBooks integration. Easily integrate with secure payment gateways, OTAs and Facebook.
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$69 Monthly, Freemium
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Product Insights

  • Improved Efficiency: Streamlines housekeeping tasks by automating work orders and tracking completion, reducing manual effort and saving time.
  • Enhanced Communication: Facilitates real-time communication between housekeeping staff and management, ensuring swift response to guest requests and issues.
  • Increased Accountability: Tracks task assignments and completions, making it easier to monitor staff performance and address any discrepancies.
  • Better Guest Experience: Ensures rooms are cleaned and maintained promptly, leading to higher guest satisfaction and positive reviews.
  • Data-Driven Decisions: Provides detailed reports and analytics on housekeeping operations, helping management make informed decisions to optimize processes.
  • Cost Savings: Reduces unnecessary labor costs by optimizing staff schedules and minimizing overtime through efficient task management.
  • Preventive Maintenance: Allows for scheduling and tracking of routine maintenance tasks, preventing equipment failures and extending the lifespan of assets.
  • Customizable Workflows: Adapts to the specific needs of the hotel, allowing for tailored workflows that match the unique operational requirements.
  • Compliance and Safety: Ensures adherence to safety protocols and regulatory standards by documenting and tracking compliance-related tasks.
  • Integration Capabilities: Seamlessly integrates with other hotel management systems, providing a unified platform for all operational needs.
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  • Increased Efficiency: Automates routine tasks such as reservations, check-ins, and check-outs, freeing up staff to focus on guest services.
  • Enhanced Guest Experience: Provides personalized guest profiles and preferences, ensuring a tailored and memorable stay for each guest.
  • Real-Time Updates: Synchronizes booking information across all platforms instantly, reducing the risk of overbooking and double-booking.
  • Comprehensive Reporting: Generates detailed reports on occupancy rates, revenue, and other key metrics, aiding in strategic decision-making.
  • Seamless Integration: Integrates with various third-party systems such as payment gateways and channel managers, streamlining operations.
  • Cost Savings: Reduces the need for manual data entry and paper-based processes, cutting down on administrative costs.
  • Improved Communication: Facilitates better communication between departments through a centralized system, ensuring everyone is on the same page.
  • Data Security: Employs robust security measures to protect sensitive guest information and comply with data protection regulations.
  • Scalability: Adapts to the needs of both small boutique hotels and large chains, supporting growth without requiring a complete system overhaul.
  • 24/7 Support: Offers round-the-clock customer support to resolve any issues promptly, minimizing downtime and disruptions.
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  • Task Management: Streamlines housekeeping tasks by assigning and tracking them in real-time.
  • Mobile Access: Allows staff to access and update tasks via mobile devices, enhancing flexibility and efficiency.
  • Guest Request Tracking: Monitors and manages guest requests to ensure timely and accurate responses.
  • Preventive Maintenance: Schedules and tracks maintenance tasks to prevent equipment failures and prolong asset life.
  • Room Status Updates: Provides real-time updates on room status, helping front desk staff manage check-ins and check-outs more effectively.
  • Analytics and Reporting: Generates detailed reports on housekeeping performance, guest requests, and maintenance activities for data-driven decision-making.
  • Integration Capabilities: Seamlessly integrates with Property Management Systems (PMS) and other hotel software for a unified operational workflow.
  • Customizable Workflows: Allows customization of workflows to match the specific operational needs of the hotel.
  • Inventory Management: Tracks and manages housekeeping inventory levels to ensure supplies are always available.
  • Multilingual Support: Supports multiple languages, making it accessible to a diverse workforce.
  • Automated Notifications: Sends automated alerts and notifications to staff for task assignments and updates.
  • Guest Feedback Integration: Incorporates guest feedback into the system to improve service quality and address issues promptly.
  • Energy Management: Monitors and optimizes energy usage in guest rooms to reduce operational costs.
  • Lost and Found Management: Tracks and manages lost and found items efficiently, ensuring they are returned to guests promptly.
  • Compliance Tracking: Ensures compliance with health and safety regulations by tracking and documenting necessary tasks and inspections.
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  • Booking Engine: Maximize booking by syncing all reservations in one place. Leverage the platform to sell additional products. Offer customers exclusive discounts and services on an hourly basis. Integrate with online payment methods to enable direct bookings. 
  • Point-of-Sale System: Manage in-house gift shops, cafes, restaurants, bars and room service from anywhere. Compatible with apps on phones and tablets. Offer additional discounts on POS. Get a cumulative bill of sales and tariff on a room.  
  • Channel Manager:  Connect with top distribution channels and OTAs like Airbnb, Expedia, Booking.com and more. Optimize occupancy rate and profits by controlling availability, pricing, restrictions and minimum night duration.  
  • Reservation System: Track all bookings on a single screen. Manage bookings for up to 30 days. Reserve and update room status using the click-and-drag feature. Set up different levels of access according to the position of staff. Restrict sensitive data. Increase direct bookings. 
  • CRM Software: Improve customer engagement with e-connect (the customer relationship management system) by sending automated emails and greetings. Send personalized discounts, promotions and customized messages to clients. Connect with guests to know their preferences and past interactions with the hotel. 
  • Customized Websites: Create mobile compatible and SEO adaptable websites to attract bookings. Change and edit design and content according to needs with templates and easy-to-use editors. 
  • Condo PMS: Control condo and apartment reservations designed for owners and independent communities. Integrate with a booking engine, customer relationship manager, sales, financial module and more. 
  • Multi-Property Management: Supervise various sizes of properties from a single PMS. Use easy navigation with the same credentials and assign multi-property access and single property access according to need 
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Product Ranking

#22

among all
Hotel Management Software

#76

among all
Hotel Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

HotSOS
Easy InnKeeping
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Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 83 75 81 77 100 63 78 85 74 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 42 reviews
Great User Sentiment 51 reviews
92%
of users recommend this product

HotSOS has a 'excellent' User Satisfaction Rating of 92% when considering 42 user reviews from 2 recognized software review sites.

86%
of users recommend this product

Easy InnKeeping has a 'great' User Satisfaction Rating of 86% when considering 51 user reviews from 1 recognized software review sites.

4.57 (21)
n/a
4.6 (21)
4.3 (51)

Awards

HotSOS stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Easy InnKeeping and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

Synopsis of User Ratings and Reviews

Automated Task Management: Streamlines daily housekeeping operations by automating tasks, such as room assignments, thereby reducing manual processes and potential for errors.
Real-Time Operational Insights: Provides real-time dashboards that offer an overview of housekeeping operations, enabling managers to make informed decisions quickly and efficiently.
Enhanced Guest Experience: Enables quicker room turnovers and efficient service, leading to improved guest satisfaction and potentially garnering positive reviews.
Improved Staff Communication: Facilitates seamless communication between housekeeping staff and other departments, such as maintenance, ensuring guest requests are addressed promptly.
Data-Driven Insights: Allows for the tracking of staff productivity and performance, providing valuable data for performance reviews, training, and optimizing labor allocation.
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Streamlined Operations: Many users appreciate Easy InnKeeping's intuitive design, which simplifies complex tasks like managing bookings, scheduling housekeeping, and tracking guest preferences. This leads to smoother daily operations and improved staff efficiency.
Enhanced Guest Experience: Users frequently highlight the software's ability to personalize guest interactions. For example, the system can track guest preferences, enabling hotels to provide tailored services and amenities, ultimately boosting guest satisfaction and loyalty.
Real-Time Data Insights: Easy InnKeeping provides users with readily accessible performance data, allowing for informed decision-making. Hotel managers can track key metrics like occupancy rates, revenue streams, and guest feedback, enabling them to identify areas for improvement and optimize their business strategies.
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Performance Issues: Users have reported problems with HotSOS's performance, including lag and app crashes, especially on Android devices. This can hinder productivity and create frustration for staff using the app.
Complex Setup and Training: The initial setup process for HotSOS can be complicated, and the software requires comprehensive training for staff to use it effectively, particularly when it comes to managing teams and work orders. This can be time-consuming and challenging for hotels to implement.
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Limited Customization: Users express frustration over the inability to tailor the software to their specific needs, particularly in areas like reporting and user roles.
Occasional Bugs and Glitches: Some users report encountering occasional software bugs and glitches that disrupt their workflow, such as issues with payment processing and reservation management.
Customer Support Concerns: A few users have mentioned difficulties reaching customer support or experiencing delays in getting issues resolved, leading to frustration and downtime.
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Is HotSOS more hospitable than other hotel management software? User reviews from the past year suggest that while HotSOS can tidy up hotel operations, it's not without its cobwebs. A standout feature is its intuitive interface, which makes it a breeze for staff to learn and use, unlike some competitors with clunky systems. One user raved about how HotSOS "really made my maintenance operations experience much better," allowing for seamless guest care and real-time progress tracking. This ease of use is critical in the fast-paced world of hospitality, where time saved translates directly to dollars earned and happy guests. However, like a guest complaining about a flickering lightbulb, some users report performance hiccups, particularly on Android devices. These glitches, including latency and app crashes, can disrupt workflow and lead to frustration, especially given the software's reliance on a strong WiFi connection. Another sticky point is the setup process, which some users found to be a tad convoluted, requiring extensive training. Overall, HotSOS comes recommended for hotels looking to streamline housekeeping and maintenance tasks, but with the caveat that some technical wrinkles might need ironing out. Its intuitive design makes it particularly well-suited for hotels with high staff turnover, where quick onboarding is essential. However, properties with spotty WiFi coverage might want to consider alternatives, lest they risk facing a digital housekeeping meltdown.

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Is Easy InnKeeping truly an "easy" solution for hoteliers, or will it leave you feeling like you're stuck in the lobby? Recent user reviews suggest Easy InnKeeping is a breath of fresh air for smaller lodging businesses like bed and breakfasts and inns with under 100 rooms. Users rave about the platform's user-friendliness, highlighting its intuitive design and ease of setup, even for those who aren't tech-savvy. A standout feature is the ability to customize extra person rates for adults and children, something many competitors lack. Users also appreciate the robust customer support and reliable uptime. However, some users point out that the software can be sluggish at times and requires a stable internet connection. While Easy InnKeeping boasts a channel management feature, some users have reported issues with data syncing correctly from platforms like Expedia. Overall, Easy InnKeeping seems to be a good fit for smaller lodging businesses seeking an affordable and user-friendly solution, but larger hotels with more complex needs might need to look elsewhere.

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