ResNexus vs Cloudbeds

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Our analysts compared ResNexus vs Cloudbeds based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

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Cloudbeds is a cloud-based property management solution designed to help hoteliers save time and increase revenue and customer satisfaction. It enables users to handle the entire property from an easy-to-use interface. It provides a robust channel manager to manage bookings seamlessly.

It offers a pricing intelligence engine to automate rate management strategies across different channels, saving time and driving profits. Its dashboard provides a bird’s eye view of properties across various locations and helps maximize occupancy and revenue using real-time data.
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$30 Monthly
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$100 Monthly
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Tailored to your specific needs
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Android
Chromebook
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Increase Portfolio Visibility: Advertise portfolios on multiple distribution channels, popular OTAs and social media pages. Attract new prospects and prevent lost sales by tracking customer carts and sending recovery emails.
  • Design Websites Quickly: Establish a strong online presence by using a library of templates to build a rich website with business colors and logos. 
  • Customize Reservation Pricing: Provide personalized reservation pricing adjustments through membership programs like AAA, as well as flexible options and discounts for military personnel or seniors.
  • Maintain Brand Consistency: Customize the booking engine to match the website aesthetics. Offer a seamless experience to potential guests without redirecting them to unknown websites.
  • Enhance Guest Experiences: Showcase interactive property maps and other digital content for potential guests. Allow them to reserve units online and pay via their preferred mode. Send automated booking confirmations, invoices, welcome messages and feedback forms. The platform supports proptech like POS, smart locks, property Wi-Fi and more.
  • Reduce Risks: Eliminate fraudulent activities with the cloud-based PCI-compliant platform. Protect customer and transactional data through yearly third-party audits. Avoid revenue losses from last-minute cancellations using the built-in travel protection option.
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  • Avoid Double Bookings: Reduce human error by automatically syncing the booking engine and OTA channels. Manage reservations and front office operations via the smart calendar. 
  • Reach More Travelers: Offers more than 300 built-in connections to popular distribution sites. Manage inventory, pricing plan and availability across every channel from a centralized dashboard. 
  • Minimize Costs: Avoid paying commissions to OTAs and drive traffic directly from website and social media pages to the native booking engine. Automatically adjust prices based on custom strategies using the built-in rate checker. 
  • Streamline Team Management: Provide access to team members according to user roles, and issue and track work orders. Members can access their portals from any device and location. 
  • Identify Opportunities: Record finances, assess business health and track performances in the short and long run. Offers a variety of report templates and helps automatically generate periodic reports based on rules. 
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  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 
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  • Occupancy Manager: Track reservations with an intuitive booking engine. Sync data from OTAs and other tools to prevent overbooking and ensure maximum occupancy.  
  • Bookings: Enable customers to make direct bookings without extra charges. With multiple languages and currencies, guests can make reservations from anywhere.  
  • Property Overview: Manage properties, track check-ins and check-outs and get reservation overviews. Communicate with staff and customize roles using a powerful and user-friendly interface. Its reporting and analytics module generates production, financial, daily activity and inventory reports.  
  • Booking Channels: Powered by 300+ online booking channels like Airbnb, Expedia, Yatra and TripAdvisor, take and track reservations from a centralized pool. With reliable updates, customize prices, currencies and emails.  
  • Revenue Management: The in-built pricing intelligence engine (PIE) aids in maximizing revenue by comparing competitors’ prices, alerting about market trends and automating rates and rules in real time.  
  • Integrations: Combine data with tools and services from different categories. Integrate solutions seamlessly from accounting, guest communication, government invoicing, ID scan and more.  
  • Secure Payments: Process sensitive data with automated payments. PCI DSS and SCA compliance make transactions safe. Offers multiple payment methods and gateways like PayPal, Stripe and PayU.
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Product Ranking

#7

among all
Hotel Management Software

#10

among all
Hotel Management Software

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Analyst Rating Summary

79
87
81
83
82
75
81
100
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Platform Capability
Rate Management
Groups and Allotment Management
Rate Management
Integrations and Extensibility
Platform Capability
Reservation and Loyalty Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ResNexus
Cloudbeds
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 82 81 80 98 93 54 84 80 83 75 100 50 94 100 78 91 80 0 25 50 75 100
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83%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

60%
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40%
93%
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7%

User Sentiment Summary

Excellent User Sentiment 297 reviews
Excellent User Sentiment 446 reviews
96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

90%
of users recommend this product

Cloudbeds has a 'excellent' User Satisfaction Rating of 90% when considering 446 user reviews from 3 recognized software review sites.

4.5 (12)
4.6 (12)
4.8 (285)
4.53 (270)
n/a
4.5 (164)

Awards

ResNexus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Cloudbeds and concluded it earns best-in-class honors for Groups and Allotment Management, Rate Management and Integrations and Extensibility. Cloudbeds stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Groups and Allotment Management Award
Rate Management Award
Integrations and Extensibility Award

Synopsis of User Ratings and Reviews

Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
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Centralized System: Cloudbeds allows users to manage reservations, guest communications, housekeeping, and reporting all within one platform, eliminating the need for multiple software solutions.
Channel Management: The platform simplifies the management of room availability across various booking channels, including online travel agencies and the hotel's website, reducing the risk of overbooking and streamlining the reservation process.
Automation: Cloudbeds automates tasks such as guest communications, payment processing, and report generation, saving time and reducing the potential for human error.
Guest Engagement: Features like automated messaging and a guest portal enhance communication with guests, improving the overall guest experience.
Scalability: Cloudbeds is suitable for properties of all sizes, from small bed and breakfasts to large hotel chains, making it a flexible solution for businesses with growth aspirations.
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Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
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Limited Customization: Cloudbeds' user interface can be challenging to customize to specific hotel workflows, leading to inefficiencies and workarounds. For instance, tailoring reports or modifying reservation displays might require technical expertise or additional development.
Learning Curve: The platform's extensive features and functionalities can present a steep learning curve for new users, potentially requiring significant training and onboarding time for hotel staff to become proficient.
Integrations: While Cloudbeds offers various integrations, some users report limitations or challenges with specific third-party tools, potentially impacting data synchronization or workflow automation.
Customer Support: Response times and resolution effectiveness can vary, leading to potential delays in addressing critical issues or obtaining necessary assistance.
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ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

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Has your hotel's software gone up in smoke? If so, Cloudbeds might be the answer to your prayers. Cloudbeds is a hotel management software that has been making waves in the hospitality industry, but what are users saying about it? Cloudbeds receives high praise for its user-friendly interface and intuitive design, making it a breeze for hotel staff to navigate and manage daily operations. The software's comprehensive suite of features, including reservation management, channel management, and guest engagement tools, eliminates the need for multiple disjointed systems. Users particularly appreciate the channel manager's ability to seamlessly connect with over 300 distribution channels, streamlining the booking process and maximizing occupancy rates. Cloudbeds' pricing structure, based on the number of rooms, is lauded for its affordability and scalability, making it accessible to hotels of all sizes. However, some users have noted occasional glitches and a desire for more advanced reporting features. Cloudbeds distinguishes itself from competitors by offering an all-in-one solution that caters to various property types, from small bed and breakfasts to large hotel chains. Its robust functionality, combined with its ease of use and affordability, makes it a compelling choice for hoteliers seeking to optimize operations and enhance guest satisfaction. Cloudbeds is particularly well-suited for independent hotels and boutique properties looking for a comprehensive and cost-effective solution to manage their operations. Its scalability ensures that it can grow alongside a hotel's evolving needs, making it a valuable long-term investment.

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