Cloudbeds vs InnRoad

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Our analysts compared Cloudbeds vs InnRoad based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Cloudbeds is a cloud-based property management solution designed to help hoteliers save time and increase revenue and customer satisfaction. It enables users to handle the entire property from an easy-to-use interface. It provides a robust channel manager to manage bookings seamlessly.

It offers a pricing intelligence engine to automate rate management strategies across different channels, saving time and driving profits. Its dashboard provides a bird’s eye view of properties across various locations and helps maximize occupancy and revenue using real-time data.
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innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.

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$100 Monthly
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Tailored to your specific needs
$150 Monthly
Get a free price quote
Tailored to your specific needs
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Avoid Double Bookings: Reduce human error by automatically syncing the booking engine and OTA channels. Manage reservations and front office operations via the smart calendar. 
  • Reach More Travelers: Offers more than 300 built-in connections to popular distribution sites. Manage inventory, pricing plan and availability across every channel from a centralized dashboard. 
  • Minimize Costs: Avoid paying commissions to OTAs and drive traffic directly from website and social media pages to the native booking engine. Automatically adjust prices based on custom strategies using the built-in rate checker. 
  • Streamline Team Management: Provide access to team members according to user roles, and issue and track work orders. Members can access their portals from any device and location. 
  • Identify Opportunities: Record finances, assess business health and track performances in the short and long run. Offers a variety of report templates and helps automatically generate periodic reports based on rules. 
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  • Streamlined Operations: InnRoad simplifies complex hotel management tasks, allowing staff to focus on delivering exceptional guest experiences rather than getting bogged down in administrative duties.
  • Increased Revenue: By optimizing room rates and availability across multiple channels, InnRoad helps hotels maximize their earning potential without risking overbookings.
  • Real-Time Data Access: InnRoad provides instant access to critical data, enabling hotel managers to make informed decisions quickly, based on the latest information.
  • Enhanced Guest Satisfaction: With features that streamline the check-in process and personalize guest interactions, InnRoad plays a crucial role in improving overall guest satisfaction and loyalty.
  • Cost Efficiency: By automating routine tasks and optimizing resource allocation, InnRoad helps reduce operational costs, contributing to a healthier bottom line for hotels.
  • Centralized Control: InnRoad's centralized platform allows for the management of multiple properties from a single dashboard, making it easier for hotel groups to maintain consistency and quality across locations.
  • Improved Online Presence: Through seamless integration with online travel agencies and booking platforms, InnRoad enhances a hotel's visibility and attractiveness to potential guests.
  • Customizable Reports: InnRoad offers a wide range of customizable reporting tools, giving hotels the insights they need to track performance and identify areas for improvement.
  • Scalability: Whether managing a small boutique hotel or a large resort, InnRoad's flexible system scales to meet the needs of any size property, supporting growth without the need for significant additional investment.
  • Compliance and Security: InnRoad ensures that hotels comply with industry regulations and standards, while also providing robust security measures to protect sensitive guest and operational data.
  • 24/7 Support: InnRoad offers round-the-clock customer support, ensuring that any issues can be quickly addressed, minimizing downtime and disruption to hotel operations.
  • Integration Capabilities: With the ability to integrate with a wide range of third-party systems and services, InnRoad allows hotels to create a tech ecosystem that meets their unique needs.
  • Mobile Accessibility: InnRoad's mobile-friendly design ensures that hotel managers and staff can access the system on the go, providing flexibility and ensuring they can respond to needs in real-time.
  • Environmental Sustainability: By promoting paperless operations and more efficient resource management, InnRoad supports hotels in their efforts to reduce their environmental footprint.
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  • Occupancy Manager: Track reservations with an intuitive booking engine. Sync data from OTAs and other tools to prevent overbooking and ensure maximum occupancy.  
  • Bookings: Enable customers to make direct bookings without extra charges. With multiple languages and currencies, guests can make reservations from anywhere.  
  • Property Overview: Manage properties, track check-ins and check-outs and get reservation overviews. Communicate with staff and customize roles using a powerful and user-friendly interface. Its reporting and analytics module generates production, financial, daily activity and inventory reports.  
  • Booking Channels: Powered by 300+ online booking channels like Airbnb, Expedia, Yatra and TripAdvisor, take and track reservations from a centralized pool. With reliable updates, customize prices, currencies and emails.  
  • Revenue Management: The in-built pricing intelligence engine (PIE) aids in maximizing revenue by comparing competitors’ prices, alerting about market trends and automating rates and rules in real time.  
  • Integrations: Combine data with tools and services from different categories. Integrate solutions seamlessly from accounting, guest communication, government invoicing, ID scan and more.  
  • Secure Payments: Process sensitive data with automated payments. PCI DSS and SCA compliance make transactions safe. Offers multiple payment methods and gateways like PayPal, Stripe and PayU.
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  • Property Management: Manage reservations and update inventory and rates from a single location. Coordinate housekeeping tasks by prioritizing and assigning duties to staff. 
  • Guest Handling: Ensure an effortless booking experience with quick booking confirmations, multi-room and group reservations and a mobile-friendly application. Attract more direct bookings by guaranteeing the best rates on the website. Enhance guest stays by upscaling services and products.  
  • Booking Channel: Connect with top-rated OTA’s like Expedia, Airbnb, Tripadvisor and Booking.com and manage them efficiently by customizing rates and dates from a single place to prevent overbooking. Sync all bookings automatically. 
  • Revenue Management: Customize occupancy and revenue goals and access real-time predictive analytics. Monitor daily, weekly and monthly goals and compare them with previous years’ performances.
  • Surge Alerts: Prevent double occupancy and overbooking and ensure maximum revenue by leveraging surge alerts. Update rates and inventory for dates during maximum occupancy.
  • Secure Payments: It is PCI-DSS and GDPR compliant with end-to-end encryption and helps process credit card payments safely. With negotiated processing charges and a centralized payment dashboard, manage expenses, chargebacks and deposits.
  • Analytics: Generate reports such as net sales, room forecasting and daily flash using its reporting capabilities. Track highest performing booking channels. The demand management feature aids in analyzing performances and tracking the average daily rate (ADR).  
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Product Ranking

#10

among all
Hotel Management Software

#12

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

87
73
83
67
75
75
100
95
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Groups and Allotment Management
Rate Management
Integrations and Extensibility
Platform Capability
Reservation and Loyalty Management
Rate Management
Groups and Allotment Management
Platform Capability

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Cloudbeds
InnRoad
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 83 75 100 50 94 100 78 91 80 67 75 95 70 89 98 73 75 80 0 25 50 75 100
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23%
100%
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78%
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92%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

93%
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7%
33%
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67%

User Sentiment Summary

Excellent User Sentiment 446 reviews
Excellent User Sentiment 417 reviews
90%
of users recommend this product

Cloudbeds has a 'excellent' User Satisfaction Rating of 90% when considering 446 user reviews from 3 recognized software review sites.

90%
of users recommend this product

InnRoad has a 'excellent' User Satisfaction Rating of 90% when considering 417 user reviews from 3 recognized software review sites.

4.6 (12)
2.5 (2)
4.53 (270)
4.51 (218)
4.5 (164)
4.5 (197)

Awards

SelectHub research analysts have evaluated Cloudbeds and concluded it earns best-in-class honors for Groups and Allotment Management, Rate Management and Integrations and Extensibility. Cloudbeds stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Groups and Allotment Management Award
Rate Management Award
Integrations and Extensibility Award

InnRoad stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Centralized System: Cloudbeds allows users to manage reservations, guest communications, housekeeping, and reporting all within one platform, eliminating the need for multiple software solutions.
Channel Management: The platform simplifies the management of room availability across various booking channels, including online travel agencies and the hotel's website, reducing the risk of overbooking and streamlining the reservation process.
Automation: Cloudbeds automates tasks such as guest communications, payment processing, and report generation, saving time and reducing the potential for human error.
Guest Engagement: Features like automated messaging and a guest portal enhance communication with guests, improving the overall guest experience.
Scalability: Cloudbeds is suitable for properties of all sizes, from small bed and breakfasts to large hotel chains, making it a flexible solution for businesses with growth aspirations.
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Streamlined Operations: InnRoad offers a comprehensive suite of tools that can be used to manage all aspects of a hotel's operations, from reservations and housekeeping to accounting and reporting. This can help to save time and improve efficiency.
Improved Guest Experience: The platform includes features that can help hotels to provide a better guest experience, such as online booking, mobile check-in, and guest messaging. This can lead to increased guest satisfaction and loyalty.
Increased Revenue: InnRoad can help hotels to increase revenue by providing tools for managing rates and inventory, as well as by offering integrations with online travel agencies (OTAs). This can help hotels to attract more guests and generate more bookings.
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Limited Customization: Cloudbeds' user interface can be challenging to customize to specific hotel workflows, leading to inefficiencies and workarounds. For instance, tailoring reports or modifying reservation displays might require technical expertise or additional development.
Learning Curve: The platform's extensive features and functionalities can present a steep learning curve for new users, potentially requiring significant training and onboarding time for hotel staff to become proficient.
Integrations: While Cloudbeds offers various integrations, some users report limitations or challenges with specific third-party tools, potentially impacting data synchronization or workflow automation.
Customer Support: Response times and resolution effectiveness can vary, leading to potential delays in addressing critical issues or obtaining necessary assistance.
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Limited Functionality: InnRoad may not be suitable for larger hotels or those with complex needs due to its limitations in features and integrations.
Usability Challenges: Users have reported that the software can be difficult to navigate and use, with a steep learning curve and a lack of intuitive design.
Customer Support Issues: Some users have expressed dissatisfaction with the level of customer support provided by InnRoad, citing slow response times and unhelpful support staff.
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Has your hotel's software gone up in smoke? If so, Cloudbeds might be the answer to your prayers. Cloudbeds is a hotel management software that has been making waves in the hospitality industry, but what are users saying about it? Cloudbeds receives high praise for its user-friendly interface and intuitive design, making it a breeze for hotel staff to navigate and manage daily operations. The software's comprehensive suite of features, including reservation management, channel management, and guest engagement tools, eliminates the need for multiple disjointed systems. Users particularly appreciate the channel manager's ability to seamlessly connect with over 300 distribution channels, streamlining the booking process and maximizing occupancy rates. Cloudbeds' pricing structure, based on the number of rooms, is lauded for its affordability and scalability, making it accessible to hotels of all sizes. However, some users have noted occasional glitches and a desire for more advanced reporting features. Cloudbeds distinguishes itself from competitors by offering an all-in-one solution that caters to various property types, from small bed and breakfasts to large hotel chains. Its robust functionality, combined with its ease of use and affordability, makes it a compelling choice for hoteliers seeking to optimize operations and enhance guest satisfaction. Cloudbeds is particularly well-suited for independent hotels and boutique properties looking for a comprehensive and cost-effective solution to manage their operations. Its scalability ensures that it can grow alongside a hotel's evolving needs, making it a valuable long-term investment.

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InnRoad has garnered a mixed bag of feedback from its users over the past year. Some hoteliers sing its praises for its user-friendly interface and its ability to streamline hotel management tasks, leading to improved efficiency. On the flip side, others point out its hefty price tag and the absence of certain features as drawbacks. A recurring theme in positive reviews is the software's comprehensive reservation system, which seamlessly integrates with a hotel's website and automates connections with third-party booking platforms, minimizing the risk of overbooking or double-booking. Users also appreciate the ability to create packages and bundles with varying rate structures, catering to different guest preferences. However, some users find the interface, which relies heavily on small icons with minimal text, to have a steep learning curve initially. Despite this, the overall consensus is that InnRoad is a reliable and robust software solution for hotels seeking to enhance their operational efficiency. It's particularly well-suited for establishments that handle a high volume of bookings and require a system that can automate tasks and reduce manual errors.

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