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WellSky Personal Care vs Complia Health

Last Updated: November 18th, 2024

Our analysts compared WellSky Personal Care vs Complia Health based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

WellSky Personal Care (formerly known as ClearCare) is a web-based solution that offers integrated telephony, simplified scheduling, communication and marketing tools. It manages client-facing and back-end operations while offering support for applicant management, HR and financials, CRM and sales management.

It automates back-office tasks, and streamlines care planning while getting rid of manual billing practices, lengthy care journals and ineffective communication with staff, patients and their families. Its integrated module provides caregivers with streamlined access to their schedules and critical tasks that require prompt attention. Its family portal offers real-time access to critical information and care plans.

Complia Health is a web-based electronic medical record solution designed to optimize operational efficiency and improve caregiver and patient experiences. It integrates with desktop and mobile applications to streamline administration and enhance care coordination.

Users can access and share information from multiple systems to create efficient workflows. Other capabilities include scheduling, EVV, AI chatbots and revenue management. It is HIPAA compliant and follows federal requirements.

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Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

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Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

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Live Online

Videos

Webinars

Documentation

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Live Online

Videos

Webinars

Phone

Chat

FAQ

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Knowledge Base

24/7 Live Support

Phone

Chat

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Forum

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24/7 Live Support

Product Insights

Improved Care Coordination: Streamlines communication between caregivers, clients, and family members, ensuring everyone is on the same page.
Enhanced Compliance: Helps agencies stay compliant with state and federal regulations through automated documentation and reporting features.
Increased Efficiency: Automates scheduling, billing, and payroll processes, reducing administrative workload and allowing staff to focus on patient care.
Real-Time Data Access: Provides caregivers with instant access to client information and care plans, enabling more informed decision-making.
Better Client Outcomes: Facilitates personalized care plans and timely interventions, leading to improved health outcomes for clients.
Cost Savings: Reduces operational costs by minimizing paperwork, errors, and redundancies, ultimately increasing the agency's profitability.
Enhanced Security: Utilizes robust data encryption and secure access controls to protect sensitive client information.
Scalability: Easily adapts to the growing needs of home health agencies, supporting expansion without significant additional investment.
Customizable Reporting: Offers tailored reporting options that help agencies track performance metrics and identify areas for improvement.
Improved Client Satisfaction: Enhances the overall client experience through efficient service delivery and transparent communication.
Mobile Accessibility: Allows caregivers to access the system from mobile devices, ensuring they have the information they need while on the go.
Streamlined Billing: Simplifies the billing process with integrated invoicing and payment tracking, reducing delays and errors.
Comprehensive Training Resources: Provides extensive training materials and support to ensure staff are proficient in using the software.
Data-Driven Insights: Leverages analytics to provide actionable insights, helping agencies make informed strategic decisions.
Reduced Turnover: Improves job satisfaction for caregivers by reducing administrative burdens and allowing them to focus on client care.

Improved Patient Care: Streamlines scheduling and documentation, allowing caregivers to spend more time with patients and less on paperwork.
Enhanced Compliance: Ensures adherence to regulatory requirements through automated updates and comprehensive reporting tools.
Operational Efficiency: Reduces administrative overhead by automating routine tasks such as billing and payroll processing.
Data-Driven Insights: Provides real-time analytics and reporting to help organizations make informed decisions and improve service delivery.
Customizable Workflows: Adapts to the unique needs of each organization, allowing for tailored processes that enhance productivity.
Secure Data Management: Utilizes advanced encryption and security protocols to protect sensitive patient information.
Interoperability: Integrates seamlessly with other healthcare systems, ensuring smooth data exchange and continuity of care.
Scalability: Grows with your organization, accommodating increasing patient loads and expanding service offerings without compromising performance.
Enhanced Communication: Facilitates better coordination among care teams through integrated messaging and alert systems.
Cost Savings: Reduces operational costs by minimizing manual processes and optimizing resource allocation.
Patient Engagement: Offers tools for patient self-management and communication, improving patient satisfaction and outcomes.
Mobile Accessibility: Allows caregivers to access and update patient information on-the-go, enhancing flexibility and responsiveness.
Training and Support: Provides comprehensive training resources and ongoing support to ensure successful implementation and use.

Hospitalization Tracking: Monitor client admissions to foster relationships with acute care providers. Track client condition changes to avoid issues while preventing worsening health situations.
Applicant Tracking and Checks: Recruit, screen and hire caregivers as per requirements. Run candidate background checks with a few clicks.
Care Insights: UImprove health outcomes while driving new revenue using predictive analytics. Monitor changes in patient hospitalizations and conditions to prevent issues while forging relationships with acute care providers.
Caregiver Safety: Use the built-in caregiver safety program to ensure safety. Get competitive rates from popular insurance providers.
Caregiver Training: Train and manage caregivers with CareAcademy. Store caregiver and staff records securely as electronic data.
Scheduling: Automate scheduling tasks to avoid confusion while improving accuracy. Manage clients and caregivers in one place for better shift management. Coordinate home health and personal care at scale.
Mobile App and Telephony: Caregivers can use the mobile app to stay informed and connected to deliver improved care. Use telephony to verify caregiver check-ins and checkouts while creating timecards.
Billing, Payroll and Payments: Use an integrated payment processing system to invoice and collect payments. Save numerous billing hours by streamlining money collection while paying caregivers. Expedite third-party payments.
EVV: Use compliant solutions to verify patient visits. Store, report and collect data using customized forms.
E-Learning: Deliver role-based learning courses to agency staff. Let participants earn certifications to demonstrate up-to-date skills while learning at a comfortable pace.

EVV: Verify visits in real-time using GPS coordinates and get certification via digital signatures. Integrate with scheduling and billing to validate shift times and process payroll efficiently.
Scheduling: Optimize caregiver management by maximizing shift authorizations. Coordinate when open shifts are available and document schedule changes to improve staff utilization.
Revenue Management: Automate and simplify complex billing processes. Increase claims acceptance and eliminate errors in billing. Access support for all payers and multiple payer mixes.
AI Chatbot: Manage communication for caregiver coordination and physician and client engagement. Confirm client visits, caregiver shift acceptance and communicate schedule changes.
Clinical Workflows: Increase diagnosis accuracy with real-time visibility of patient electronic health records and evidence-based decision support. Optimize workflows by automating manual processes and improving information flows using a point of care application.
Integrations: Streamline operations by integrating patient electronic health records with clinical workflows and plans of care.
Certifications: Notify caregivers about license expirations or new requirements and request physician signatures for orders.

Product Ranking

#13

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#60

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Analyst Rating Summary

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User Sentiment Summary

90%

of users recommend this product

WellSky Personal Care has a 'excellent' User Satisfaction Rating of 90% when considering 632 user reviews from 5 recognized software review sites.

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5.0 (11)

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4.5 (121)

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4.47 (252)

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3.9 (9)

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Awards

Synopsis of User Ratings and Reviews

Functionality: The comprehensive system manages scheduling, billing and HR functions while storing all crucial client information in one place. Caregivers can access their schedules and patient information remotely, noted 89% of users who mentioned the product’s functionality.

Reporting and Dashboards: The application offers user-friendly dashboards that can be set up to establish key performance indicators while reports can be customized as per needs, said 88% of users who talked about the product’s reporting capabilities.

Mobile App: Nearly 81% of reviewers emphasized that the product offers an intuitive mobile app that provides access to all caregiver appointments while allowing the ability to view open shifts and request hours.

Streamlined Scheduling and Communication: Users appreciate the platform's ability to simplify scheduling and facilitate seamless communication between home health agencies and their staff. This leads to improved coordination and efficiency in delivering care.

Enhanced Documentation and Reporting: Complia Health's robust documentation features enable healthcare professionals to easily record patient information, track progress, and generate comprehensive reports. This streamlines administrative tasks and ensures accurate record-keeping.

Improved Patient Care Coordination: The platform's centralized system allows for better care coordination among various healthcare providers involved in a patient's care. This fosters a collaborative approach to home health services, leading to more holistic and effective patient care.

Integrations: The application allows integrations with limited third-party modules, noted 82% of users who talked about integrations.

Documentation: Nearly 79% of reviewers said that the system doesn’t support medical documentation functionality for labor law compliance.

Tags: The product doesn’t allow adding tags to messages while finding general log notes is difficult if not appropriately tagged, said approximately 85% of reviewers who talked about tags.

Difficult to Use: Users have reported that the software can be difficult to navigate and use, leading to frustration and wasted time.

Poor Customer Support: Some users have expressed dissatisfaction with the level of customer support provided, citing long wait times and unhelpful responses.

System Glitches: Technical issues and system glitches have been reported, causing disruptions to workflow and impacting productivity.

WellSky Personal Care is an intuitive solution that manages scheduling, billing, payables, receivables and CRM while efficiently utilizing caregiver hours. It organizes all organizational and staff data for easy access while enhancing overall efficiency. Its user-friendly dashboards customize reports for informative insights, while analytics help strategic planning. However, the system doesn’t support medication documentation for labor law compliance, doesn’t allow tagging messages, has limited API connectivity with third-party modules and encounters glitches occasionally.

Is Complia Health really compliant with user needs? User reviews suggest that Complia Health is a popular choice for managing home healthcare tasks, but there are some caveats. Users praise the software's ease of use and automation features, which streamline scheduling, staffing, and referrals. Some users specifically highlight the intuitive interface and time-saving automation as major advantages over competitors. However, some users have expressed concerns about the software's customer support, citing slow response times and occasional difficulty reaching representatives. Despite these concerns, many users find that Complia Health's strengths outweigh its weaknesses, particularly its robust compliance tools, which help agencies navigate the complex regulatory landscape of home healthcare. Complia Health seems best suited for home healthcare agencies of all sizes that prioritize efficiency and compliance. Its automation features can significantly reduce administrative burden, allowing staff to focus on patient care. However, agencies that require highly responsive customer support may need to weigh this factor against the software's other benefits.

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FAQ

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What are the top-rated propducts for Home Health Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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