PointClickCare vs myUnity

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Our analysts compared PointClickCare vs myUnity based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

myUnity Software Tool

Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

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MyUnity is an intuitive and compliant point-of-care solution that offers people-centric EHR for hospice, home care, private care and pediatric facilities. It integrates the unique requirements of care settings while streamlining scheduling and intake, combining care transitions and managing billing and patient care for multiple settings.

It simplifies the conversion of clinical, financial and operational workflows by offering a single patient bill, single post-acute care plan, e-prescriptions, interoperability, e-faxing, online referral management and data analytics. Businesses can manage their cash flows and scale according to operational requirements.
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
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Webinars
Documentation
In Person
Live Online
Videos
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Email
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Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
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  • Improved Patient Care: myUnity streamlines patient information, allowing healthcare providers to access comprehensive records quickly, which enhances the quality of care delivered.
  • Increased Efficiency: Automating routine tasks such as scheduling and billing reduces administrative workload, freeing up staff to focus on patient care.
  • Regulatory Compliance: The software ensures adherence to industry regulations by providing up-to-date compliance tools and documentation, minimizing the risk of legal issues.
  • Enhanced Communication: myUnity facilitates better communication between healthcare teams through integrated messaging and collaboration tools, ensuring everyone is on the same page.
  • Data-Driven Decisions: With robust analytics and reporting features, myUnity helps organizations make informed decisions based on real-time data and trends.
  • Cost Savings: By reducing manual processes and errors, myUnity helps organizations save on operational costs and improve their bottom line.
  • Patient Engagement: The platform includes features that allow patients to access their own health information and communicate with their care team, fostering a more engaged and informed patient population.
  • Scalability: myUnity is designed to grow with your organization, accommodating increasing patient loads and expanding service lines without compromising performance.
  • Customizable Workflows: The software allows for tailored workflows that match the specific needs of your organization, improving overall efficiency and user satisfaction.
  • Interoperability: myUnity integrates seamlessly with other healthcare systems and devices, ensuring a cohesive and comprehensive approach to patient care.
  • Real-Time Updates: The platform provides real-time updates on patient status and care plans, enabling timely interventions and adjustments to treatment.
  • Reduced Paperwork: Digital documentation and electronic signatures reduce the need for physical paperwork, streamlining processes and reducing the risk of lost or incomplete records.
  • Staff Training and Support: myUnity offers extensive training resources and customer support, ensuring that staff can effectively utilize the software and troubleshoot any issues that arise.
  • Security and Privacy: The software employs advanced security measures to protect patient data, ensuring compliance with HIPAA and other privacy regulations.
  • Mobile Accessibility: myUnity's mobile-friendly design allows healthcare providers to access patient information and perform tasks on-the-go, enhancing flexibility and responsiveness.
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  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
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  • E-Prescribing: Electronically prescribe medication to reduce lost or illegible scripts. Digitally send prescriptions to pharmacies and approve refill requests. 
  • Offline: Provide uninterrupted care when internet connections are unavailable. Ensure seamless workflows with the same user interface for offline and online treatment and documentation. 
  • Analytics: Access dedicated analytics dashboards to review and leverage data to drive informed financial and clinical decisions. 
  • Order Management: Automate medication and supply ordering to streamline inventory management. Ensure frequently used items are always on hand without sitting on excess products. 
  • eMAR: Document medication administration and directly attach information to patients’ health records. Access medication databases to avoid potentially harmful drug-to-drug and drug-to-allergy interactions. 
  • OASIS Scores: Monitor Outcome and Assessment Set scores in real time at the point of care. Adhere to Medicare’s quality-based care requirements to improve patient satisfaction and maximize reimbursement. 
  • Integration: Integrate with third parties, such as HIEs and ACOs, to electronically and securely exchange patient health information in real time. 
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Product Ranking

#2

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#50

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Analyst Rating Summary

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88
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

PointClickCare
myUnity
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Billing And Coding Caregiver Management Clinical And Point Of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting And Dashboards Schedule Management Security And Platform Capabilities 88 56 89 64 100 100 89 84 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 53 reviews
Great User Sentiment 157 reviews
88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

81%
of users recommend this product

myUnity has a 'great' User Satisfaction Rating of 81% when considering 157 user reviews from 3 recognized software review sites.

4.3 (14)
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4.3 (32)
3.4 (23)
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4.32 (117)
5.0 (5)
3.3 (17)
5.0 (2)
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Awards

SelectHub research analysts have evaluated PointClickCare and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

No awards.

Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
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User-Friendly Interface: myUnity Home Health Care EHR is recognized for its intuitive and easy-to-navigate interface, making it simple for users to adapt and utilize its features effectively.
Robust Scheduling: The software provides strong scheduling capabilities that streamline appointment management, making it easier for home healthcare providers to coordinate patient visits and staff schedules.
Efficient Documentation: myUnity streamlines documentation processes, reducing administrative burden and allowing healthcare professionals to focus more on patient care. Its electronic documentation features help maintain organized and comprehensive patient records.
Improved Workflow and Patient Care: By automating tasks, improving communication, and providing easy access to patient information, myUnity enhances overall workflow efficiency, leading to better patient care management.
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Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
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Technical Issues: Users have reported experiencing occasional technical glitches and bugs within the system.
Learning Curve: New users may face a learning curve due to the software's extensive features and functionalities.
Reporting Limitations: Generating accurate custom reports can be challenging, and users have found inconsistencies in data accuracy.
Lack of Nursing Scheduling: myUnity lacks integrated nursing scheduling features, requiring users to rely on external solutions or manual processes.
Limited Data Accessibility: Accessing data outside of pre-defined reports and exporting it for analysis can be difficult for users.
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PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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Is myUnity truly unified in its acclaim? User reviews from the last year present a mixed bag. While some users praise its user-friendliness, especially for clinicians who find it easy to navigate and document patient information, others point out a lack of intuitive design and repetitive charting. This disparity suggests that myUnity might shine best in smaller healthcare settings where the simplicity of use is paramount. Some users appreciate the robust customization options and responsive customer service, highlighting the ability to tailor the software to specific needs and receive timely support. However, criticisms regarding the software's functionality, including bugs and issues with information flow between different sections, raise concerns about its reliability for larger, more complex healthcare operations. For instance, one user favorably compared a competitor's software, Kinser, for its superior functionality in enabling consistent documentation. Ultimately, myUnity appears best suited for smaller healthcare providers seeking an easy-to-use EHR solution with customizable features, provided they are willing to accept potential limitations in functionality and occasional technical hiccups.

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