PointClickCare vs CradleMRx

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Our analysts compared PointClickCare vs CradleMRx based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

CradleMRx Software Tool

Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

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CradleMRx is a comprehensive home care solution that offers point-of-care data entry and management to meet specialized caregiver and client needs. It offers capabilities like payroll management, electronic billing, reporting, clinician forms and personal license tracking.

It improves care delivery through a secure messaging module and up-to-date medication profile function that stores drug interaction information. Administrators can assign tasks to clinicians using the scheduling module while documenting patient information like vital signs and visit notes and validating claims.

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Product Assistance

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Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
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  • Optimized Caregiver Management: Assign tasks to caregivers based on location, skillset and shift preferences. Streamline patient care with access to in-app medication profiles and care plans.
  • Improved Accuracy: Minimize errors by documenting visit details, medications administered and patient observations electronically at the point of care.
  • Enhanced Compliance: Ensure personal licenses are in order using automated alerts for expiring caregiver certifications. Communicate internally via HIPAA-compliant messaging to meet PHI regulations.
  • Faster Reimbursements: Save time by automating invoice generation and claims submissions. Minimize claims rejections with electronic data entry and authorization management.
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  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
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  • MRxMail: Communicate with patients and healthcare providers using secure, HIPAA-compliant messaging.
  • Medication Profiles: Access complete medication profiles in-app, including drug-to-drug interactions, from a database powered by DrugBank.
  • Clinician Forms: Utilize clinician forms for OASIS-C, SN, PT, OT, ST, MSW and HHA to streamline documentation.
  • Scheduling: Manage multi-disciplinary schedules in a single place. Schedule clinicians and caregivers based on specialties and patient requirements.
  • Reporting: Generate custom reports to analyze data and identify actionable insights to drive quality patient care and improve financial stability.
  • E-Signature: Collect patient signatures at the point of care. Require clinician signatures while providing care.
  • HHCAHPS Exports: Review approved CAHPS vendors and export data files for HHCAHPS surveys.
  • Customizable Access: Provide role-based access for individual staff members. Limit employees to on-premise operations or provide clinicians admittance from the field.
  • Visit Management: Add skilled visit notes with details and vital signs, manage care plans and assign tasks to clinicians.
  • OASIS Authorization: Auto-populate and validate relevant elements in the form using episode requirements, error correction and revalidation.
  • Authorization Management: Obtain treatment authorizations from insurance companies prior to care delivery to limit unpaid claims.
  • License Tracking: Monitor personnel licensure to track expiring credentials. Ensure clinicians are properly licensed to deliver care and meet state and federal requirements.
  • Billing Manager: Manage patient insurance eligibility, claims submissions and remittances in one module. Automate claim validation, EDI generation and electronic file batching.
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Product Ranking

#2

among all
Home Health Software

#22

among all
Home Health Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Coding Caregiver Management Clinical And Point Of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting And Dashboards Schedule Management Security And Platform Capabilities 88 56 89 64 100 100 89 84 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 53 reviews
Good User Sentiment 14 reviews
88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

78%
of users recommend this product

CradleMRx has a 'good' User Satisfaction Rating of 78% when considering 14 user reviews from 2 recognized software review sites.

4.3 (14)
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4.3 (32)
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3.86 (7)
5.0 (5)
3.9 (7)
5.0 (2)
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Awards

SelectHub research analysts have evaluated PointClickCare and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

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Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
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Greater Efficiency: Automated scheduling and task management, electronic point-of-care clinical data entry and flexible EVV technologies increase caregiver efficiency.
Better Care Delivery: Caregivers can access patient data, care plans and EMAR information remotely and log assigned tasks to improve accountability.
Optimized Cash Flow: Claims management features allow users to partner with clearinghouses, manage authorizations and minimize coding errors and rejections.
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Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
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High Costs: Software implementation, licensing fees and customer support can be too expensive for smaller agencies.
Complicated Integration: EMR and EHR integration for legacy systems may require third-party assistance.
Steep Learning Curve: Caregivers and administrative staff will need training to avoid missteps in data input and task management.
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PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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CradleMRx is a comprehensive software suite designed to help home healthcare agencies optimize caregiver management, streamline data entry and automate processes. It helps users deliver care effectively with features like medication profiles and automated alerts for expiring caregiver certifications. Another perk is faster reimbursements through automated billing and claims management.Users can access functionalities like secure messaging, clinician forms, OASIS authorization, claims management, billing and reporting tools. However, users found the user interface confusing and mandatory password changes potentially challenging.

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