Home > Home Health Software > PointClickCare > PointClickCare vs Careficient

PointClickCare vs Careficient

Last Updated: November 18th, 2024

Our analysts compared PointClickCare vs Careficient based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

Careficient is a web-based solution designed for hospice and agencies to manage payroll, employees, scheduling, patients, referral sources, automated invoicing, EVV and OASIS forms from one place. It stores all staff information like payroll, territory assignments and license expiration dates. Automated scheduling matches care workers with patients according to geographical locations, compliance requirements and disciplines.

It streamlines business processes like point of care, HR, reporting, intake and EDI. It supports customized and standard electronic clinical forms while automatically sending physician orders, face to face and interim orders. Users can manage billed, unbilled and paid invoices using the accounts receivable management module while the business intelligence dashboard graphically displays revenue performance.

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$995 Monthly

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Small

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Mobile

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Product Insights

Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members.

Leverage an Easy-to-Use System: Automate time-consuming processes to spend more time on patient care. Eliminate manual data-entry errors while streamlining workflows and compliances.
Optimize Scheduling: Integrate patient and staff scheduling for efficient resource utilization. Identify available employees with required skills to match patient care plans.
Streamline Invoicing: Accelerate reimbursements through accurate data while meeting important deadlines. Automatically pick up claims submitted via Electronic Remittances (ERA) and EDI while applying cash to patient invoices.
Customize Clinical Forms: Configure personalized and default clinical forms while staying compliant. Automatically fax physician orders, interim orders and care plans to physicians. Access an integrated drug database and medication profiles.
Personalize Payer Settings: Customize payer settings while meeting necessary requirements. Reduce claim rejections, denials and labor costs. Automate manual processes for accurate billing and clean data flow.

Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.

Integrated Scheduling: Identify available caregivers with required skills to meet patient needs. Focus on effective patient care and growing business rather than time-consuming menial tasks. Eliminate data redundancies.
Streamlined Invoicing: Accelerate reimbursement processes by billing at appropriate intervals while meeting deadlines. Submit claims through electronic remittances or EDI while applying cash to patient invoices.
Electronic Clinical Forms: Stay compliant with customized and default electronic clinical forms. Fax plan-of-care, physician and interim orders to doctors. Automatically generate all necessary forms while getting detailed analysis of OASIS forms for maximum payments.
Workflow Management: Perform all necessary actions using events-driven workflows. Tackle compliance issues while filling out the required documentation. Eliminate additional modules for eligibility verification.
Automated Work Basket: Foster team communication and reduce delays while decreasing errors and reducing costs. Manage payroll, scheduling, employees, physician orders, patients, invoicing, OASIS forms, accounts receivable, interim orders and payers.
Bookkeeping: Automate manual processes for accurate billing. Create a data feed interface with external modules like payroll, CAHPS and CRM.

Product Ranking

#2

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Home Health Software

#42

among all
Home Health Software

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Analyst Rating Summary

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PointClickCare

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58%

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User Sentiment Summary

88%

of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

86%

of users recommend this product

Careficient has a 'great' User Satisfaction Rating of 86% when considering 31 user reviews from 1 recognized software review sites.

4.3 (14)

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4.3 (32)

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5.0 (5)

4.3 (31)

5.0 (2)

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Awards

Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.

Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.

Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.

Accessibility: The application provides all patient information like medication lists, contacts, orders, service notes and insurance profiles in one place, noted 81% of users who mentioned accessibility.

Functionality: Approximately 85% of reviewers said that the system is easy-to-use, offers built-in compliances and simplifies patient scheduling and authorizations.

Customer Support: The solution has responsive customer support that resolves issues on time, said 88% of users who mentioned support.

Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.

Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.

Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.

Set Up: The product’s initial set up is cumbersome and time-consuming, noted 89% of users who talked about installation.

Reporting: Nearly 81% of reviewers said that the system offers limited report customization capabilities.

Glitches: The application is prone to glitches and encounters occasional lag, said approximately 78% of reviewers who talked about glitches.

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

Careficient is a comprehensive EHR application that streamlines agencies’ patient charting, scheduling, billing and payroll processes. It organizes patient information in one place, offers prompt customer support and offers built-in compliances at affordable prices. However, the application is cumbersome to set up initially, offers limited report customizations and occasionally encounters lag and glitches.

Screenshots

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FAQ

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