myUnity vs CareSmartz360

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Our analysts compared myUnity vs CareSmartz360 based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

myUnity Software Tool

Product Basics

MyUnity is an intuitive and compliant point-of-care solution that offers people-centric EHR for hospice, home care, private care and pediatric facilities. It integrates the unique requirements of care settings while streamlining scheduling and intake, combining care transitions and managing billing and patient care for multiple settings.

It simplifies the conversion of clinical, financial and operational workflows by offering a single patient bill, single post-acute care plan, e-prescriptions, interoperability, e-faxing, online referral management and data analytics. Businesses can manage their cash flows and scale according to operational requirements.
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CareSmartz360 is a HIPAA-compliant cloud-hosted resident care solution that helps practices manage client documentation, schedule shifts and prepare patient care plans. Its capabilities include a digital library, billing, electronic intake, payer management and recurring schedule creation.

Agencies can match patients with caregivers according to location, specialty, requirements and availability while using color codes to highlight no-shows, approved, open or booked shifts and view staff schedules. Administrators can use the learning management module to educate staff and measure progress by attempted or unattempted courses. A personal portal helps patient family members monitor invoices, review caretaker tasks, add required documents, make payments and communicate with agencies.
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Patient Care: myUnity streamlines patient information, allowing healthcare providers to access comprehensive records quickly, which enhances the quality of care delivered.
  • Increased Efficiency: Automating routine tasks such as scheduling and billing reduces administrative workload, freeing up staff to focus on patient care.
  • Regulatory Compliance: The software ensures adherence to industry regulations by providing up-to-date compliance tools and documentation, minimizing the risk of legal issues.
  • Enhanced Communication: myUnity facilitates better communication between healthcare teams through integrated messaging and collaboration tools, ensuring everyone is on the same page.
  • Data-Driven Decisions: With robust analytics and reporting features, myUnity helps organizations make informed decisions based on real-time data and trends.
  • Cost Savings: By reducing manual processes and errors, myUnity helps organizations save on operational costs and improve their bottom line.
  • Patient Engagement: The platform includes features that allow patients to access their own health information and communicate with their care team, fostering a more engaged and informed patient population.
  • Scalability: myUnity is designed to grow with your organization, accommodating increasing patient loads and expanding service lines without compromising performance.
  • Customizable Workflows: The software allows for tailored workflows that match the specific needs of your organization, improving overall efficiency and user satisfaction.
  • Interoperability: myUnity integrates seamlessly with other healthcare systems and devices, ensuring a cohesive and comprehensive approach to patient care.
  • Real-Time Updates: The platform provides real-time updates on patient status and care plans, enabling timely interventions and adjustments to treatment.
  • Reduced Paperwork: Digital documentation and electronic signatures reduce the need for physical paperwork, streamlining processes and reducing the risk of lost or incomplete records.
  • Staff Training and Support: myUnity offers extensive training resources and customer support, ensuring that staff can effectively utilize the software and troubleshoot any issues that arise.
  • Security and Privacy: The software employs advanced security measures to protect patient data, ensuring compliance with HIPAA and other privacy regulations.
  • Mobile Accessibility: myUnity's mobile-friendly design allows healthcare providers to access patient information and perform tasks on-the-go, enhancing flexibility and responsiveness.
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  • Simplify Caregiver Management: Automate scheduling processes to manage caregiver shifts. Ensure employee compliances while meeting training requirements. Reduce wasteful manual efforts to spend time on critical business functions. 
  • Reduce Shift Overlaps: Prevent overlapping caregiver shifts, timings and leaves. Receive real-time alerts on possible overlaps and time conflicts while scheduling. Prepare care plans and upload them in advance while assigning shifts to available staff in case of cancellations. 
  • Increase Connectivity: Bridge the communication gap between caregivers and clients by promoting smooth information flow. Save time sharing and communicating with clients while improving caregiving services. Drastically reduce misplacements, errors and misunderstandings. 
  • Establish Administrative Control: Streamline administrative tasks like billing and payroll, scheduling, HR and training to increase efficiency and productivity. Caregivers can access relevant information through a caregiver and family portal. Use EVV to track time while streamlining client billing and caregiver payroll to improve accuracy. 
  • Leverage Franchisor Support: Oversee franchisee management, recruitment and accounting. Use intranet to access franchisee information like corporate office, personnel and policies. Maintain successful franchisor-franchisee relationships through paperless onboarding and seamless communication. 
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  • E-Prescribing: Electronically prescribe medication to reduce lost or illegible scripts. Digitally send prescriptions to pharmacies and approve refill requests. 
  • Offline: Provide uninterrupted care when internet connections are unavailable. Ensure seamless workflows with the same user interface for offline and online treatment and documentation. 
  • Analytics: Access dedicated analytics dashboards to review and leverage data to drive informed financial and clinical decisions. 
  • Order Management: Automate medication and supply ordering to streamline inventory management. Ensure frequently used items are always on hand without sitting on excess products. 
  • eMAR: Document medication administration and directly attach information to patients’ health records. Access medication databases to avoid potentially harmful drug-to-drug and drug-to-allergy interactions. 
  • OASIS Scores: Monitor Outcome and Assessment Set scores in real time at the point of care. Adhere to Medicare’s quality-based care requirements to improve patient satisfaction and maximize reimbursement. 
  • Integration: Integrate with third parties, such as HIEs and ACOs, to electronically and securely exchange patient health information in real time. 
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  • Quick Scheduling: Use the quick schedule function to select client names, schedule starts and end times and type of shift. Assign caregiver tasks while creating schedules quickly. Match caregivers with clients based on distance, specialty, availability and more. Assign open shifts to one or more caregivers while informing them via emails or text messages. 
  • Billing and Payroll: Automate invoicing by creating invoice folders while specifying criteria that can be processed and sent in one go. Export final invoice batches to QuickBooks, print out as PDFs or send invoice notifications to payers. Perform multiple functions like adjust, email, delete or discount to each invoice batch using icons in the row. 
  • HR and Training: Store crucial staff and caregiver information like employment history, education, referrals, availability, preferred timings, reporting supervisor and more in the HR module. Stay compliant by tracking caregiver license and certification information while getting notifications 30 days prior to expiration. 
  • Caregiver Portal: Let caregivers access multiple widgets to get an overview of available shifts, upcoming schedules, client details with tasks and hyperlinks with detailed information. Caregivers can view open shifts while sending requests to fill those. Caregivers can click in and out of shifts, add service delivery notes and mark assigned tasks as complete using the scheduling widget. 
  • Reporting: Get in-depth insights on various business aspects for smart decision-making. Monitor caregiver performance, track scheduled time vs. hours delivered and track caregiver check-ins, outs and time spent on shifts through scheduling and EVV reports. Get details of revenue generated, expenses, client margins, expenses, invoice adjustments and more via accounting reports. 
  • Digital Library: Upload compliance documents, training manuals and templates to a digital library for easy access. Keep all documents updated and consistent for staff and caregivers. Updating folders and archiving the old ones eliminates confusion while keeping everyone on the same page. 
  • EVV: Verify caregiver clock-ins, outs and total billable hours per shift. Track and manage schedules using a single screen while changing their status to approved, canceled, need review or no-shows. Use a scheduling time tracking view to see the required schedules while glancing at open shifts and reviewing schedules for which payroll has been finalized. 
  • Family Portal: Let clients and their family members view invoices, care schedules and other vital information. Clients can provide feedback on care and service quality. Let clients pay directly from the dashboard while gauging how much they are spending on care services. 
  • Payer Management: Save time by not adding identical payer information multiple times while categorizing them as a community, company or private payer. Bill faster by saving preferred mode of branding, invoicing, credit card information and invoicing. Automate billing and invoicing by recording billing rates for specific payers while inputting rates for particular services and shift types. 
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Product Ranking

#50

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Home Health Software

#66

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Home Health Software

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User Sentiment Summary

Great User Sentiment 157 reviews
Excellent User Sentiment 28 reviews
81%
of users recommend this product

myUnity has a 'great' User Satisfaction Rating of 81% when considering 157 user reviews from 3 recognized software review sites.

92%
of users recommend this product

CareSmartz360 has a 'excellent' User Satisfaction Rating of 92% when considering 28 user reviews from 1 recognized software review sites.

3.4 (23)
n/a
4.32 (117)
n/a
3.3 (17)
4.6 (28)

Awards

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CareSmartz360 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: myUnity Home Health Care EHR is recognized for its intuitive and easy-to-navigate interface, making it simple for users to adapt and utilize its features effectively.
Robust Scheduling: The software provides strong scheduling capabilities that streamline appointment management, making it easier for home healthcare providers to coordinate patient visits and staff schedules.
Efficient Documentation: myUnity streamlines documentation processes, reducing administrative burden and allowing healthcare professionals to focus more on patient care. Its electronic documentation features help maintain organized and comprehensive patient records.
Improved Workflow and Patient Care: By automating tasks, improving communication, and providing easy access to patient information, myUnity enhances overall workflow efficiency, leading to better patient care management.
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Functionality: The system is user-friendly and streamlines patient tracking, scheduling and payroll, noted 83% of users who mentioned the product’s functionality.
Billing: Approximately 85% of reviewers said that the application simplifies billing and payroll processes while seamlessly integrating with Quickbooks.
Layout: The system is well-organized and aesthetically pleasing, said 88% of users who mentioned layout.
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Technical Issues: Users have reported experiencing occasional technical glitches and bugs within the system.
Learning Curve: New users may face a learning curve due to the software's extensive features and functionalities.
Reporting Limitations: Generating accurate custom reports can be challenging, and users have found inconsistencies in data accuracy.
Lack of Nursing Scheduling: myUnity lacks integrated nursing scheduling features, requiring users to rely on external solutions or manual processes.
Limited Data Accessibility: Accessing data outside of pre-defined reports and exporting it for analysis can be difficult for users.
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Learning Curve: There’s a steep learning curve to get used to the product’s features and capabilities, noted 87% of reviewers who talked about the learning curve.
Customer Support: Nearly 84% of users said that the application doesn’t offer 24/7 customer support and is sluggish to respond to issues.
Cost: The add-ons and customizations are expensive for smaller agencies looking for value-for-money solutions, said approximately 77% of reviewers who talked about cost.
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Is myUnity truly unified in its acclaim? User reviews from the last year present a mixed bag. While some users praise its user-friendliness, especially for clinicians who find it easy to navigate and document patient information, others point out a lack of intuitive design and repetitive charting. This disparity suggests that myUnity might shine best in smaller healthcare settings where the simplicity of use is paramount. Some users appreciate the robust customization options and responsive customer service, highlighting the ability to tailor the software to specific needs and receive timely support. However, criticisms regarding the software's functionality, including bugs and issues with information flow between different sections, raise concerns about its reliability for larger, more complex healthcare operations. For instance, one user favorably compared a competitor's software, Kinser, for its superior functionality in enabling consistent documentation. Ultimately, myUnity appears best suited for smaller healthcare providers seeking an easy-to-use EHR solution with customizable features, provided they are willing to accept potential limitations in functionality and occasional technical hiccups.

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Does CareSmartz360 live up to its name and make you feel smarter about home healthcare management? Based on user reviews, CareSmartz360 seems to be a hit with home healthcare agencies looking for an alternative to traditional methods. Users rave about its intuitive interface and comprehensive suite of features, highlighting its scheduling, billing, and client management as major wins. For instance, one user praised the software's ability to "eliminate paper timesheets" and streamline payroll, while another highlighted the convenience of setting up client schedules once and not having to "keep 'building' schedules each week." Many users view these features as a breath of fresh air compared to the clunky, outdated systems they used previously. However, like a patient with a stubborn cough, CareSmartz360 isn't without its drawbacks. Some users have reported experiencing occasional technical glitches, which can be frustrating when you're trying to manage a busy healthcare operation. Additionally, several users mentioned a steep learning curve, particularly for those unfamiliar with similar software. This is an area where CareSmartz360 could improve, perhaps by offering more comprehensive onboarding resources or in-app tutorials. Despite these hiccups, the overwhelming sentiment is positive. Users consistently applaud the responsiveness and helpfulness of CareSmartz360's customer support team, which seems to act like a reliable remedy for any software-related ailments. This dedication to customer satisfaction appears to be a key differentiator for CareSmartz360, as users often compare it favorably to competitors who lack this level of support. In conclusion, CareSmartz360 appears best suited for home healthcare agencies of all sizes looking to ditch their old ways and embrace a more efficient, digital approach. Its user-friendly design, coupled with robust features and stellar customer support, makes it a compelling option for those seeking to streamline operations and improve overall care coordination.

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