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HHAeXchange vs myUnity

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Our analysts compared HHAeXchange vs myUnity based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
HHAeXchange Software Tool
myUnity Software Tool
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Product Basics

HHAeXchange is an end-to-end solution for Medicaid and private home care agencies that manages referrals, intake, EVV, billing, scheduling and compliance. It monitors errors while receiving electronic payments, processing invoices and interfacing with payroll and accounting modules.

Businesses can configure workflows to meet daily requirements while integrating with multiple third-party apps. It streamlines workflows and improves patient outcomes while delivering better patient care, accepting new cases and monitoring duties. Agencies can achieve operational efficiency by improving patient outcomes while increasing compliance.
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MyUnity is an intuitive and compliant point-of-care solution that offers people-centric EHR for hospice, home care, private care and pediatric facilities. It integrates the unique requirements of care settings while streamlining scheduling and intake, combining care transitions and managing billing and patient care for multiple settings.

It simplifies the conversion of clinical, financial and operational workflows by offering a single patient bill, single post-acute care plan, e-prescriptions, interoperability, e-faxing, online referral management and data analytics. Businesses can manage their cash flows and scale according to operational requirements.
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$375 Monthly
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Product Assistance

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In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Improved Compliance: Ensures adherence to state and federal regulations, reducing the risk of penalties and audits.
  • Enhanced Care Coordination: Facilitates seamless communication between caregivers, patients, and administrators, leading to better patient outcomes.
  • Real-Time Data Access: Provides instant access to patient information and care plans, enabling timely and informed decision-making.
  • Streamlined Billing: Automates billing processes, reducing errors and accelerating reimbursement cycles.
  • Increased Efficiency: Automates routine tasks such as scheduling and documentation, freeing up time for caregivers to focus on patient care.
  • Improved Patient Satisfaction: Enhances the quality of care through better management and coordination, leading to higher patient satisfaction rates.
  • Cost Savings: Reduces administrative overhead and operational costs through automation and improved resource management.
  • Enhanced Security: Protects sensitive patient data with robust security measures, ensuring compliance with HIPAA and other regulations.
  • Customizable Reporting: Offers tailored reporting options to meet specific organizational needs, providing valuable insights for strategic planning.
  • Scalability: Adapts to the growing needs of home health agencies, supporting expansion without compromising service quality.
  • Improved Accountability: Tracks caregiver activities and patient interactions, ensuring accountability and transparency in care delivery.
  • Better Resource Allocation: Optimizes the use of staff and resources, ensuring that the right caregiver is matched with the right patient at the right time.
  • Enhanced Communication: Provides tools for secure messaging and alerts, improving communication between all parties involved in patient care.
  • Reduced Paperwork: Minimizes the need for physical documentation, streamlining processes and reducing the risk of lost or misplaced records.
  • Data-Driven Decisions: Utilizes analytics and reporting to inform decision-making, leading to more effective and efficient operations.
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  • Improved Patient Care: myUnity streamlines patient information, allowing healthcare providers to access comprehensive records quickly, which enhances the quality of care delivered.
  • Increased Efficiency: Automating routine tasks such as scheduling and billing reduces administrative workload, freeing up staff to focus on patient care.
  • Regulatory Compliance: The software ensures adherence to industry regulations by providing up-to-date compliance tools and documentation, minimizing the risk of legal issues.
  • Enhanced Communication: myUnity facilitates better communication between healthcare teams through integrated messaging and collaboration tools, ensuring everyone is on the same page.
  • Data-Driven Decisions: With robust analytics and reporting features, myUnity helps organizations make informed decisions based on real-time data and trends.
  • Cost Savings: By reducing manual processes and errors, myUnity helps organizations save on operational costs and improve their bottom line.
  • Patient Engagement: The platform includes features that allow patients to access their own health information and communicate with their care team, fostering a more engaged and informed patient population.
  • Scalability: myUnity is designed to grow with your organization, accommodating increasing patient loads and expanding service lines without compromising performance.
  • Customizable Workflows: The software allows for tailored workflows that match the specific needs of your organization, improving overall efficiency and user satisfaction.
  • Interoperability: myUnity integrates seamlessly with other healthcare systems and devices, ensuring a cohesive and comprehensive approach to patient care.
  • Real-Time Updates: The platform provides real-time updates on patient status and care plans, enabling timely interventions and adjustments to treatment.
  • Reduced Paperwork: Digital documentation and electronic signatures reduce the need for physical paperwork, streamlining processes and reducing the risk of lost or incomplete records.
  • Staff Training and Support: myUnity offers extensive training resources and customer support, ensuring that staff can effectively utilize the software and troubleshoot any issues that arise.
  • Security and Privacy: The software employs advanced security measures to protect patient data, ensuring compliance with HIPAA and other privacy regulations.
  • Mobile Accessibility: myUnity's mobile-friendly design allows healthcare providers to access patient information and perform tasks on-the-go, enhancing flexibility and responsiveness.
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  • Billing and Payroll: Streamline home care billing and payroll while ensuring accuracy and speed. Schedule right caregivers for patients by letting payers electronically send participant information. Track caregiver visits, check-ins and outs while monitoring missed or late visits. Send claims via a pre-billing scrubbing process. 
  • Clinical Information System: Collect patient observations and clinical data in real time at the point of care. Prompt patient-specific questions based on the severity of conditions while sending data for fast-paced intervention. Spot patient trends like fatigue or weight loss while tracking warning readmission signs for proactive care. 
  • Compliance: Monitor visit, caregiver and other compliances. Address state and federal compliance regulations. Identify loopholes in compliance processes while providing an improvement plan with best practices. 
  • EVV: Electronically verify visits for location, type, date and time-in and out of service performed. Automatically associate visits with schedules while authorizing services. Capture plan of care tasks and duties with EVV clock-out. 
  • Reporting: Determine business health while highlighting problem areas. Get an unbiased view of agency operations across the enterprise. Choose from over 200 reports on accounts, profitability, adherence, plan of care and more. Customize reports as per required format while automating report delivery to certain groups and individuals. 
  • Scheduling and Referrals: Manage patient schedules based on plan of care, authorizations and special needs while eliminating complications at the billing phase. Get alerts for overtime pay, potential shift overlaps, caregiver non-compliance, vacation conflicts or missed training. Get real-time notifications if caregivers miss visits. 
  • Case Coordination: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Claims Management: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Care Insights: Identify risks faster by leveraging caregiver engagement with members to improve overall health outcomes. Align with current value-based wellness management and care programs. Prevent avoidable risk escalations while reducing care expenses. Gather observations based on patient needs. 
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  • E-Prescribing: Electronically prescribe medication to reduce lost or illegible scripts. Digitally send prescriptions to pharmacies and approve refill requests. 
  • Offline: Provide uninterrupted care when internet connections are unavailable. Ensure seamless workflows with the same user interface for offline and online treatment and documentation. 
  • Analytics: Access dedicated analytics dashboards to review and leverage data to drive informed financial and clinical decisions. 
  • Order Management: Automate medication and supply ordering to streamline inventory management. Ensure frequently used items are always on hand without sitting on excess products. 
  • eMAR: Document medication administration and directly attach information to patients’ health records. Access medication databases to avoid potentially harmful drug-to-drug and drug-to-allergy interactions. 
  • OASIS Scores: Monitor Outcome and Assessment Set scores in real time at the point of care. Adhere to Medicare’s quality-based care requirements to improve patient satisfaction and maximize reimbursement. 
  • Integration: Integrate with third parties, such as HIEs and ACOs, to electronically and securely exchange patient health information in real time. 
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Product Ranking

#5

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#50

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Home Health Software

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User Sentiment Summary

Great User Sentiment 13 reviews
Great User Sentiment 157 reviews
82%
of users recommend this product

HHAeXchange has a 'great' User Satisfaction Rating of 82% when considering 13 user reviews from 2 recognized software review sites.

81%
of users recommend this product

myUnity has a 'great' User Satisfaction Rating of 81% when considering 157 user reviews from 3 recognized software review sites.

5.0 (1)
3.4 (23)
n/a
4.32 (117)
4.0 (12)
3.3 (17)

Synopsis of User Ratings and Reviews

Functionality: The system streamlines scheduling, billing and claims verification while offering multiple options to customize as per requirements, noted 82% of users who talked about the product’s functionality.
Easy-to-Use: Nearly 85% of reviewers emphasized that the product is simple to maneuver and its features require little training to use.
Reporting: The application generates easily customizable reports to reveal specific metrics while curtailing frauds and abuse through automatic electronic visit verification (EVV), said 79% of users who mentioned reporting.
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User-Friendly Interface: myUnity Home Health Care EHR is recognized for its intuitive and easy-to-navigate interface, making it simple for users to adapt and utilize its features effectively.
Robust Scheduling: The software provides strong scheduling capabilities that streamline appointment management, making it easier for home healthcare providers to coordinate patient visits and staff schedules.
Efficient Documentation: myUnity streamlines documentation processes, reducing administrative burden and allowing healthcare professionals to focus more on patient care. Its electronic documentation features help maintain organized and comprehensive patient records.
Improved Workflow and Patient Care: By automating tasks, improving communication, and providing easy access to patient information, myUnity enhances overall workflow efficiency, leading to better patient care management.
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Support: The application comes with sluggish customer support that is slow to respond to calls and tickets, noted 89% of users who talked about support.
Lags and Glitches: Nearly 83% of reviewers said that the system is slow to respond occasionally, and its GPS locator and time clock encounter glitches sometimes.
Cost: The product’s monthly subscription turns out to be expensive for new businesses, said approximately 80% of reviewers who talked about cost.
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Technical Issues: Users have reported experiencing occasional technical glitches and bugs within the system.
Learning Curve: New users may face a learning curve due to the software's extensive features and functionalities.
Reporting Limitations: Generating accurate custom reports can be challenging, and users have found inconsistencies in data accuracy.
Lack of Nursing Scheduling: myUnity lacks integrated nursing scheduling features, requiring users to rely on external solutions or manual processes.
Limited Data Accessibility: Accessing data outside of pre-defined reports and exporting it for analysis can be difficult for users.
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HHAeXchange is a popular choice for home health agencies, but user reviews paint a mixed picture. While some users rave about the software's ease of use and its ability to streamline operations, others have expressed frustration with customer support and the lack of transparency in pricing. One user, for example, described HHAeXchange as a "partner in my business," highlighting the software's ability to help agencies run smoothly. However, other users have complained about the lack of customer support, noting that they often have to wait days for a response. HHAeXchange's pricing structure is also a point of contention. Some users have reported that the software is expensive, while others have said that it is worth the price. Ultimately, HHAeXchange is best suited for agencies that are looking for a way to improve their efficiency and communication. However, it is important to note that the software is not without its drawbacks. If you are considering using HHAeXchange, it is important to do your research and read user reviews before making a decision.

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Is myUnity truly unified in its acclaim? User reviews from the last year present a mixed bag. While some users praise its user-friendliness, especially for clinicians who find it easy to navigate and document patient information, others point out a lack of intuitive design and repetitive charting. This disparity suggests that myUnity might shine best in smaller healthcare settings where the simplicity of use is paramount. Some users appreciate the robust customization options and responsive customer service, highlighting the ability to tailor the software to specific needs and receive timely support. However, criticisms regarding the software's functionality, including bugs and issues with information flow between different sections, raise concerns about its reliability for larger, more complex healthcare operations. For instance, one user favorably compared a competitor's software, Kinser, for its superior functionality in enabling consistent documentation. Ultimately, myUnity appears best suited for smaller healthcare providers seeking an easy-to-use EHR solution with customizable features, provided they are willing to accept potential limitations in functionality and occasional technical hiccups.

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