Top CareSmartz360 Alternatives & Competitors For 2024

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Looking for alternatives to CareSmartz360? Many users crave user-friendly and feature-rich solutions for tasks like Reporting and Dashboards, Clinical and Point of Care Management, and Schedule Management. Leveraging crowdsourced data from over 1,000 real Home Health Software selection projects based on 400+ capabilities, we present a comparison of CareSmartz360 to leading industry alternatives like WellSky Personal Care, KanTime, HHAeXchange, and Brightree.

HHAeXchange Software Tool
Brightree Software Tool

Product Basics

CareSmartz360 is a HIPAA-compliant cloud-hosted resident care solution that helps practices manage client documentation, schedule shifts and prepare patient care plans. Its capabilities include a digital library, billing, electronic intake, payer management and recurring schedule creation.

Agencies can match patients with caregivers according to location, specialty, requirements and availability while using color codes to highlight no-shows, approved, open or booked shifts and view staff schedules. Administrators can use the learning management module to educate staff and measure progress by attempted or unattempted courses. A personal portal helps patient family members monitor invoices, review caretaker tasks, add required documents, make payments and communicate with agencies.
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WellSky Personal Care (formerly known as ClearCare) is a web-based solution that offers integrated telephony, simplified scheduling, communication and marketing tools. It manages client-facing and back-end operations while offering support for applicant management, HR and financials, CRM and sales management.

It automates back-office tasks, and streamlines care planning while getting rid of manual billing practices, lengthy care journals and ineffective communication with staff, patients and their families. Its integrated module provides caregivers with streamlined access to their schedules and critical tasks that require prompt attention. Its family portal offers real-time access to critical information and care plans.
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KanTime is a cloud-hosted specialized EMR solution that helps healthcare agencies boost efficiency, optimize revenue and improve compliance using workflow rules, digitization and a central database. Its robust business intelligence modules help drill down into financial, clinical and operational data for actionable insights.

Users can access the system via all Android, iOS and Windows devices, online and offline. It ensures that clinicians capture relevant patient data while providing real-time KPIs to the back-office staff through interactive dashboards.

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HHAeXchange is an end-to-end solution for Medicaid and private home care agencies that manages referrals, intake, EVV, billing, scheduling and compliance. It monitors errors while receiving electronic payments, processing invoices and interfacing with payroll and accounting modules.

Businesses can configure workflows to meet daily requirements while integrating with multiple third-party apps. It streamlines workflows and improves patient outcomes while delivering better patient care, accepting new cases and monitoring duties. Agencies can achieve operational efficiency by improving patient outcomes while increasing compliance.
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Brightree is a post-acute care solution that helps agencies amplify their clinical and business efficiency. It automates workflows to serve patients better while managing business operations and protecting reimbursements.

Its integrated modules offer interoperability while seamlessly sharing data with referral sources, generating new cash flows, streamlining operations and driving profitability. It helps practices simplify operations and ramp up financial performance with the combination of training, services and consulting processes.
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On-Premise
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
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Documentation
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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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Knowledge Base
24/7 Live Support

Product Ranking

#66

among all
Home Health Software

#13

among all
Home Health Software

#8

among all
Home Health Software

#5

among all
Home Health Software

#12

among all
Home Health Software

Find out who the leaders are

Analyst Rating Summary

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81
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Billing and Coding
Caregiver Management
Clinical and Point of Care Management
Mobile Capabilities
Reporting and Dashboards
Billing and Coding
Caregiver Management
Clinical and Point of Care Management
Mobile Capabilities
Reporting and Dashboards
Caregiver Management
Schedule Management
Clinical and Point of Care Management
Billing and Coding
Caregiver Management
Clinical and Point of Care Management
Mobile Capabilities
Reporting and Dashboards
Billing and Coding
Caregiver Management
Clinical and Point of Care Management
Mobile Capabilities
Reporting and Dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CareSmartz360
WellSky Personal Care
KanTime
HHAeXchange
Brightree
+ Add Product + Add Product
Billing and Coding Caregiver Management Clinical and Point of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting and Dashboards Schedule Management Security and Platform Capabilities 81 100 86 57 81 80 100 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 28 reviews
Excellent User Sentiment 632 reviews
Good User Sentiment 39 reviews
Great User Sentiment 13 reviews
Good User Sentiment 18 reviews
92%
of users recommend this product

CareSmartz360 has a 'excellent' User Satisfaction Rating of 92% when considering 28 user reviews from 1 recognized software review sites.

90%
of users recommend this product

WellSky Personal Care has a 'excellent' User Satisfaction Rating of 90% when considering 632 user reviews from 5 recognized software review sites.

76%
of users recommend this product

KanTime has a 'good' User Satisfaction Rating of 76% when considering 39 user reviews from 2 recognized software review sites.

82%
of users recommend this product

HHAeXchange has a 'great' User Satisfaction Rating of 82% when considering 13 user reviews from 2 recognized software review sites.

78%
of users recommend this product

Brightree has a 'good' User Satisfaction Rating of 78% when considering 18 user reviews from 3 recognized software review sites.

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5.0 (11)
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4.5 (121)
3.7 (15)
5.0 (1)
4.1 (13)
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4.47 (252)
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4.6 (28)
4.5 (239)
3.9 (24)
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4.8 (1)

Awards

User Favorite Award
User Favorite Award
Caregiver Management Award
Schedule Management Award
Integrations and Extensibility Award
we're gathering data
we're gathering data

Synopsis of User Ratings and Reviews

Functionality: The system is user-friendly and streamlines patient tracking, scheduling and payroll, noted 83% of users who mentioned the product’s functionality.
Billing: Approximately 85% of reviewers said that the application simplifies billing and payroll processes while seamlessly integrating with Quickbooks.
Layout: The system is well-organized and aesthetically pleasing, said 88% of users who mentioned layout.
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Functionality: The comprehensive system manages scheduling, billing and HR functions while storing all crucial client information in one place. Caregivers can access their schedules and patient information remotely, noted 89% of users who mentioned the product’s functionality.
Reporting and Dashboards: The application offers user-friendly dashboards that can be set up to establish key performance indicators while reports can be customized as per needs, said 88% of users who talked about the product’s reporting capabilities.
Mobile App: Nearly 81% of reviewers emphasized that the product offers an intuitive mobile app that provides access to all caregiver appointments while allowing the ability to view open shifts and request hours.
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Functionality: The system organizes all documentation in one place while fostering internal communication within teams and departments. Users who talked about the product’s functionality said its tabs are easy to navigate, checkboxes are simple to fill and notes can be edited and carried forward.
Easy-to-Use: Reviewers emphasized that the product offers a user-friendly dashboard and helps avoid chaotic situations by functioning well in offline mode.
Verification: The application links patient insurance verification directly with vendors, fast tracking patient authorization process. Users also mentioned it offered assistance with compliance.
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Functionality: The system streamlines scheduling, billing and claims verification while offering multiple options to customize as per requirements, noted 82% of users who talked about the product’s functionality.
Easy-to-Use: Nearly 85% of reviewers emphasized that the product is simple to maneuver and its features require little training to use.
Reporting: The application generates easily customizable reports to reveal specific metrics while curtailing frauds and abuse through automatic electronic visit verification (EVV), said 79% of users who mentioned reporting.
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End-to-end Automation: Streamline workflows, from scheduling and documentation to billing and reporting, reducing manual processes and errors.
Patient-centric Approach: Enhance patient engagement with a patient portal for easy access to records, appointment scheduling, and communication.
Comprehensive Documentation: Capture detailed patient assessments, care plans, and progress notes efficiently with customizable templates and e-signatures.
Robust Reporting: Generate customizable reports to monitor key metrics, identify trends, and make data-driven decisions to improve operations.
Mobile Accessibility: Empower field staff with mobile apps for real-time access to patient information, documentation, and scheduling, enabling efficient care delivery.
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Learning Curve: There’s a steep learning curve to get used to the product’s features and capabilities, noted 87% of reviewers who talked about the learning curve.
Customer Support: Nearly 84% of users said that the application doesn’t offer 24/7 customer support and is sluggish to respond to issues.
Cost: The add-ons and customizations are expensive for smaller agencies looking for value-for-money solutions, said approximately 77% of reviewers who talked about cost.
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Integrations: The application allows integrations with limited third-party modules, noted 82% of users who talked about integrations.
Documentation: Nearly 79% of reviewers said that the system doesn’t support medical documentation functionality for labor law compliance.
Tags: The product doesn’t allow adding tags to messages while finding general log notes is difficult if not appropriately tagged, said approximately 85% of reviewers who talked about tags.
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Learning Curve: Reviewers said that getting used to the application’s processes like scheduling is time-consuming with limited training options.
Glitches: The product freezes and lags occasionally and it is difficult to track location via a mobile device.
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Support: The application comes with sluggish customer support that is slow to respond to calls and tickets, noted 89% of users who talked about support.
Lags and Glitches: Nearly 83% of reviewers said that the system is slow to respond occasionally, and its GPS locator and time clock encounter glitches sometimes.
Cost: The product’s monthly subscription turns out to be expensive for new businesses, said approximately 80% of reviewers who talked about cost.
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Steep Learning Curve: Brightree's complex interface and numerous features can be challenging for new users to navigate and master.
Limited Customization: The software's rigid structure may not accommodate the specific workflows and documentation requirements of all home health agencies.
Glitches and System Outages: Users have reported occasional technical issues, including software glitches and system outages, that can disrupt operations.
Costly Add-ons: While the core software may be affordable, additional modules and integrations often come at a premium, increasing the overall cost of implementation.
Limited Offline Functionality: Brightree's heavy reliance on internet connectivity can pose challenges for agencies operating in areas with unreliable internet access.
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Does CareSmartz360 live up to its name and make you feel smarter about home healthcare management? Based on user reviews, CareSmartz360 seems to be a hit with home healthcare agencies looking for an alternative to traditional methods. Users rave about its intuitive interface and comprehensive suite of features, highlighting its scheduling, billing, and client management as major wins. For instance, one user praised the software's ability to "eliminate paper timesheets" and streamline payroll, while another highlighted the convenience of setting up client schedules once and not having to "keep 'building' schedules each week." Many users view these features as a breath of fresh air compared to the clunky, outdated systems they used previously. However, like a patient with a stubborn cough, CareSmartz360 isn't without its drawbacks. Some users have reported experiencing occasional technical glitches, which can be frustrating when you're trying to manage a busy healthcare operation. Additionally, several users mentioned a steep learning curve, particularly for those unfamiliar with similar software. This is an area where CareSmartz360 could improve, perhaps by offering more comprehensive onboarding resources or in-app tutorials. Despite these hiccups, the overwhelming sentiment is positive. Users consistently applaud the responsiveness and helpfulness of CareSmartz360's customer support team, which seems to act like a reliable remedy for any software-related ailments. This dedication to customer satisfaction appears to be a key differentiator for CareSmartz360, as users often compare it favorably to competitors who lack this level of support. In conclusion, CareSmartz360 appears best suited for home healthcare agencies of all sizes looking to ditch their old ways and embrace a more efficient, digital approach. Its user-friendly design, coupled with robust features and stellar customer support, makes it a compelling option for those seeking to streamline operations and improve overall care coordination.

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WellSky Personal Care is an intuitive solution that manages scheduling, billing, payables, receivables and CRM while efficiently utilizing caregiver hours. It organizes all organizational and staff data for easy access while enhancing overall efficiency. Its user-friendly dashboards customize reports for informative insights, while analytics help strategic planning. However, the system doesn’t support medication documentation for labor law compliance, doesn’t allow tagging messages, has limited API connectivity with third-party modules and encounters glitches occasionally.

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KanTime is a home health software solution designed to streamline operations for post-acute care agencies. Its features are designed to optimize administrative aspects of home health care, including HR management, patient intake, scheduling, billing, and quality assurance with workflows and digitization. Key differentiators include automatic license expiration alerts and blocking of non-compliant staff access, drag-and-drop scheduling with skill-based matching, electronic claim transfers and mobile point-of-care tools for improved documentation accuracy.User reviews highlight the system's functionality, user-friendliness, and verification assistance. However, drawbacks include a learning curve, occasional glitches, and limited training options. Pricing typically starts at $2,000 per month but varies based on factors like user count, chosen features, and agency size. Overall, it offers mid-size and large organizations an effective way to streamline workflows, digitize and maintain compliance.

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HHAeXchange is a popular choice for home health agencies, but user reviews paint a mixed picture. While some users rave about the software's ease of use and its ability to streamline operations, others have expressed frustration with customer support and the lack of transparency in pricing. One user, for example, described HHAeXchange as a "partner in my business," highlighting the software's ability to help agencies run smoothly. However, other users have complained about the lack of customer support, noting that they often have to wait days for a response. HHAeXchange's pricing structure is also a point of contention. Some users have reported that the software is expensive, while others have said that it is worth the price. Ultimately, HHAeXchange is best suited for agencies that are looking for a way to improve their efficiency and communication. However, it is important to note that the software is not without its drawbacks. If you are considering using HHAeXchange, it is important to do your research and read user reviews before making a decision.

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Brightree has received generally positive user reviews in the last year. Many users appreciate its user-friendly interface, comprehensive features, and reliable customer support. One user noted that Brightree's "intuitive design and customizable dashboards make it easy to navigate and access the information I need quickly." Compared to other home health software, Brightree is often praised for its robust clinical documentation capabilities. Users highlight the software's ability to streamline documentation processes, reduce errors, and improve patient care. One reviewer commented that Brightree's "electronic charting system has significantly improved the accuracy and efficiency of our documentation." However, some users have expressed concerns about the cost of Brightree compared to similar products. Additionally, a few users have reported occasional technical glitches and integration issues with other software. Despite these minor drawbacks, Brightree remains a popular choice for home health agencies due to its user-friendly design, comprehensive features, and reliable support. It is particularly well-suited for agencies looking for a robust and customizable solution to improve clinical documentation and streamline operations.

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Top Alternatives in Home Health Software


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Axxess

CareVoyant

Casamba

Complia Health

Crescendo

HCHB

HEALTHCAREfirst

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MatrixCare

On Demand Homecare

PointClickCare

WellSky Home Health

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