Brightree vs Careficient

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Our analysts compared Brightree vs Careficient based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Brightree Software Tool
Careficient Software Tool

Product Basics

Brightree is a post-acute care solution that helps agencies amplify their clinical and business efficiency. It automates workflows to serve patients better while managing business operations and protecting reimbursements.

Its integrated modules offer interoperability while seamlessly sharing data with referral sources, generating new cash flows, streamlining operations and driving profitability. It helps practices simplify operations and ramp up financial performance with the combination of training, services and consulting processes.
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Careficient is a web-based solution designed for hospice and agencies to manage payroll, employees, scheduling, patients, referral sources, automated invoicing, EVV and OASIS forms from one place. It stores all staff information like payroll, territory assignments and license expiration dates. Automated scheduling matches care workers with patients according to geographical locations, compliance requirements and disciplines.

It streamlines business processes like point of care, HR, reporting, intake and EDI. It supports customized and standard electronic clinical forms while automatically sending physician orders, face to face and interim orders. Users can manage billed, unbilled and paid invoices using the accounts receivable management module while the business intelligence dashboard graphically displays revenue performance.
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$100 Monthly
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Tailored to your specific needs
$995 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Streamlined Workflow: Brightree's intuitive interface and automated processes reduce administrative tasks, allowing clinicians to focus on patient care.
  • Improved Patient Outcomes: Real-time data sharing and electronic health records enhance communication and collaboration, leading to better patient management and outcomes.
  • Increased Revenue: Automated billing and claims management ensure accurate and timely payments, maximizing revenue streams.
  • Enhanced Compliance: Pre-built templates and automated audits help agencies stay compliant with industry regulations and standards.
  • Improved Collaboration: Secure messaging and document sharing facilitate seamless communication between clinicians, patients, and caregivers.
  • Personalized Care: Customizable care plans and progress tracking tools enable tailored interventions and improved patient satisfaction.
  • Scalability and Flexibility: Brightree's cloud-based platform accommodates growth and adapts to changing needs, ensuring scalability for expanding agencies.
  • Data-Driven Insights: Comprehensive reporting and analytics provide actionable insights into agency performance, enabling informed decision-making.
  • Reduced Costs: Automation, streamlined processes, and improved compliance contribute to significant cost savings for agencies.
  • Enhanced Patient Engagement: Self-service portals and mobile apps empower patients to actively participate in their care, fostering patient engagement and satisfaction.
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  • Leverage an Easy-to-Use System: Automate time-consuming processes to spend more time on patient care. Eliminate manual data-entry errors while streamlining workflows and compliances. 
  • Optimize Scheduling: Integrate patient and staff scheduling for efficient resource utilization. Identify available employees with required skills to match patient care plans. 
  • Streamline Invoicing: Accelerate reimbursements through accurate data while meeting important deadlines. Automatically pick up claims submitted via Electronic Remittances (ERA) and EDI while applying cash to patient invoices. 
  • Customize Clinical Forms: Configure personalized and default clinical forms while staying compliant. Automatically fax physician orders, interim orders and care plans to physicians. Access an integrated drug database and medication profiles. 
  • Personalize Payer Settings: Customize payer settings while meeting necessary requirements. Reduce claim rejections, denials and labor costs. Automate manual processes for accurate billing and clean data flow. 
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  • Billing and AR: Create recurring billing statements, view accounts receivable and receive payment alerts. Automate electronic billing processes. 
  • Reporting: Generate financial and inventory reports based on pre-set or custom parameters. 
  • Eligibility Status: Check patient insurance eligibility in real time. 
  • CMN: Access Certificate of Medical Necessity forms to document equipment needs and submit for reimbursement claims. 
  • Claims Processing: Create and submit insurance claims electronically. Include primary and secondary claim payers. 
    • Procedure Codes: Access up-to-date medical procedure codes to ensure claims are compliant and accurate. 
  • Patient Hub: Electronically communicate with patients through one central hub. Send automated appointment reminders and manage patient billing information. 
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  • Integrated Scheduling: Identify available caregivers with required skills to meet patient needs. Focus on effective patient care and growing business rather than time-consuming menial tasks. Eliminate data redundancies. 
  • Streamlined Invoicing: Accelerate reimbursement processes by billing at appropriate intervals while meeting deadlines. Submit claims through electronic remittances or EDI while applying cash to patient invoices. 
  • Electronic Clinical Forms: Stay compliant with customized and default electronic clinical forms. Fax plan-of-care, physician and interim orders to doctors. Automatically generate all necessary forms while getting detailed analysis of OASIS forms for maximum payments. 
  • Workflow Management: Perform all necessary actions using events-driven workflows. Tackle compliance issues while filling out the required documentation. Eliminate additional modules for eligibility verification. 
  • Automated Work Basket: Foster team communication and reduce delays while decreasing errors and reducing costs. Manage payroll, scheduling, employees, physician orders, patients, invoicing, OASIS forms, accounts receivable, interim orders and payers. 
  • Bookkeeping: Automate manual processes for accurate billing. Create a data feed interface with external modules like payroll, CAHPS and CRM. 
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Product Ranking

#12

among all
Home Health Software

#42

among all
Home Health Software

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User Sentiment Summary

Good User Sentiment 18 reviews
Great User Sentiment 31 reviews
78%
of users recommend this product

Brightree has a 'good' User Satisfaction Rating of 78% when considering 18 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Careficient has a 'great' User Satisfaction Rating of 86% when considering 31 user reviews from 1 recognized software review sites.

4.1 (13)
n/a
3.0 (4)
4.3 (31)
4.8 (1)
n/a

Synopsis of User Ratings and Reviews

End-to-end Automation: Streamline workflows, from scheduling and documentation to billing and reporting, reducing manual processes and errors.
Patient-centric Approach: Enhance patient engagement with a patient portal for easy access to records, appointment scheduling, and communication.
Comprehensive Documentation: Capture detailed patient assessments, care plans, and progress notes efficiently with customizable templates and e-signatures.
Robust Reporting: Generate customizable reports to monitor key metrics, identify trends, and make data-driven decisions to improve operations.
Mobile Accessibility: Empower field staff with mobile apps for real-time access to patient information, documentation, and scheduling, enabling efficient care delivery.
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Accessibility: The application provides all patient information like medication lists, contacts, orders, service notes and insurance profiles in one place, noted 81% of users who mentioned accessibility.
Functionality: Approximately 85% of reviewers said that the system is easy-to-use, offers built-in compliances and simplifies patient scheduling and authorizations.
Customer Support: The solution has responsive customer support that resolves issues on time, said 88% of users who mentioned support.
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Steep Learning Curve: Brightree's complex interface and numerous features can be challenging for new users to navigate and master.
Limited Customization: The software's rigid structure may not accommodate the specific workflows and documentation requirements of all home health agencies.
Glitches and System Outages: Users have reported occasional technical issues, including software glitches and system outages, that can disrupt operations.
Costly Add-ons: While the core software may be affordable, additional modules and integrations often come at a premium, increasing the overall cost of implementation.
Limited Offline Functionality: Brightree's heavy reliance on internet connectivity can pose challenges for agencies operating in areas with unreliable internet access.
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Set Up: The product’s initial set up is cumbersome and time-consuming, noted 89% of users who talked about installation.
Reporting: Nearly 81% of reviewers said that the system offers limited report customization capabilities.
Glitches: The application is prone to glitches and encounters occasional lag, said approximately 78% of reviewers who talked about glitches.
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Brightree has received generally positive user reviews in the last year. Many users appreciate its user-friendly interface, comprehensive features, and reliable customer support. One user noted that Brightree's "intuitive design and customizable dashboards make it easy to navigate and access the information I need quickly." Compared to other home health software, Brightree is often praised for its robust clinical documentation capabilities. Users highlight the software's ability to streamline documentation processes, reduce errors, and improve patient care. One reviewer commented that Brightree's "electronic charting system has significantly improved the accuracy and efficiency of our documentation." However, some users have expressed concerns about the cost of Brightree compared to similar products. Additionally, a few users have reported occasional technical glitches and integration issues with other software. Despite these minor drawbacks, Brightree remains a popular choice for home health agencies due to its user-friendly design, comprehensive features, and reliable support. It is particularly well-suited for agencies looking for a robust and customizable solution to improve clinical documentation and streamline operations.

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Careficient is a comprehensive EHR application that streamlines agencies’ patient charting, scheduling, billing and payroll processes. It organizes patient information in one place, offers prompt customer support and offers built-in compliances at affordable prices. However, the application is cumbersome to set up initially, offers limited report customizations and occasionally encounters lag and glitches.

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