Our analysts compared Zoho Desk vs Hiver based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Zoho Desk, a help desk software from Zoho Corporation, streamlines customer support operations for businesses of all sizes. It provides a comprehensive suite of features, including a multi-channel ticketing system, knowledge base management, and reporting and analytics. Zoho Desk is particularly well-suited for organizations seeking an affordable and user-friendly solution to manage customer inquiries and improve support efficiency.
Zoho Desk's key benefits include its intuitive interface, customizable workflows, and seamless integration with other Zoho applications. Its popular features include automated ticket routing, self-service portals, and social media monitoring. Users appreciate its ease of use, robust functionality, and affordable pricing.
Zoho Desk offers flexible pricing plans based on the number of agents and features required. Its price range starts from a few dollars per agent per month for basic plans and scales up for more advanced features and support levels.
Hiver is a Help Desk Software that integrates with Gmail, allowing teams to collaborate and manage customer inquiries from within their email inbox. It is ideal for small and medium-sized businesses that need a streamlined and efficient way to handle customer support.
Hiver's key benefits include improved team collaboration, increased efficiency, and enhanced customer satisfaction. It offers features such as shared inboxes, automated ticket assignment, and performance tracking. Users appreciate its ease of use, seamless Gmail integration, and ability to improve team productivity.
Pricing starts from a per-user monthly subscription, making it accessible to businesses of all sizes. Hiver stands out for its user-centric design and commitment to customer satisfaction. It has received positive reviews for its intuitive interface, comprehensive features, and responsive support.
among all Help Desk Software
Zoho Desk has a 'great' User Satisfaction Rating of 89% when considering 4810 user reviews from 5 recognized software review sites.
Hiver has a 'excellent' User Satisfaction Rating of 90% when considering 88 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated Zoho Desk and concluded it earns best-in-class honors for Email Management, Mobile Capabilities and Team Collaboration.
Hiver stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Zoho Desk is a help desk software that offers world-class customer experiences by prioritizing and managing customer interactions across multiple modules. Based on the reviews, the product is simple and intitutive. Users also said that they were able to implement it in no time and were able to figure out all the functions easily. With tons of features, it has won the hearts of many. However, some users said that customer support functions were lacking. Moreover, many customization options are only available for admins. Users also talked about the difficult pricing structure of the product. In all, it is a great product for all mid, small and big companies. But be sure to explore extensively before buying.
Hiver has received positive feedback from users in the last year. Many appreciate its user-friendly interface, which makes it easy for teams to collaborate on customer support. The software also integrates with popular email providers, making it a convenient option for businesses that rely on email for communication. Additionally, Hiver's robust reporting features provide valuable insights into team performance and customer satisfaction. Compared to similar products, Hiver stands out for its ease of use, collaboration capabilities, and reporting features. Its intuitive interface allows even non-technical users to quickly get started and manage customer support efficiently. The ability to collaborate on tickets and share notes with team members streamlines communication and ensures that all relevant information is easily accessible. Furthermore, Hiver's comprehensive reporting provides detailed analytics on team performance, customer satisfaction, and other key metrics, enabling businesses to identify areas for improvement and make data-driven decisions. Hiver is most suited for small to medium-sized businesses looking for a user-friendly and collaborative help desk software solution. Its ease of use and robust reporting features make it an ideal choice for teams that prioritize efficiency and data-driven insights. However, larger enterprises with complex support requirements may need a more comprehensive solution that offers additional features and customization options.
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