Our analysts compared Zoho Desk vs GLPi based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Zoho Desk, a help desk software from Zoho Corporation, streamlines customer support operations for businesses of all sizes. It provides a comprehensive suite of features, including a multi-channel ticketing system, knowledge base management, and reporting and analytics. Zoho Desk is particularly well-suited for organizations seeking an affordable and user-friendly solution to manage customer inquiries and improve support efficiency.
Zoho Desk's key benefits include its intuitive interface, customizable workflows, and seamless integration with other Zoho applications. Its popular features include automated ticket routing, self-service portals, and social media monitoring. Users appreciate its ease of use, robust functionality, and affordable pricing.
Zoho Desk offers flexible pricing plans based on the number of agents and features required. Its price range starts from a few dollars per agent per month for basic plans and scales up for more advanced features and support levels.
The software offers significant benefits, including enhanced incident resolution, reduced support costs, and improved IT governance. Its user-friendly interface and customizable workflows allow organizations to tailor the system to their specific needs. GLPi integrates with other tools, such as LDAP and Active Directory, ensuring seamless data exchange and improved collaboration.
Compared to similar products, GLPi stands out with its open-source nature, which offers flexibility and cost savings. It's highly scalable and can be deployed on-premise or in the cloud, providing deployment options to suit various organizational requirements. The software's active community provides ongoing support and regular updates, ensuring continuous improvement and alignment with evolving industry standards.
among all Help Desk Software
Zoho Desk has a 'great' User Satisfaction Rating of 89% when considering 4810 user reviews from 5 recognized software review sites.
GLPi has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated Zoho Desk and concluded it earns best-in-class honors for Email Management, Mobile Capabilities and Team Collaboration.
GLPi stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Zoho Desk is a help desk software that offers world-class customer experiences by prioritizing and managing customer interactions across multiple modules. Based on the reviews, the product is simple and intitutive. Users also said that they were able to implement it in no time and were able to figure out all the functions easily. With tons of features, it has won the hearts of many. However, some users said that customer support functions were lacking. Moreover, many customization options are only available for admins. Users also talked about the difficult pricing structure of the product. In all, it is a great product for all mid, small and big companies. But be sure to explore extensively before buying.
Users of GLPi praise its open-source nature, which allows for customization and integration with other systems. They also appreciate its comprehensive feature set, including ticket management, asset tracking, and knowledge base. GLPi is often compared to proprietary solutions like ServiceNow and Jira Service Management. While these paid options offer more advanced features, GLPi's strengths lie in its cost-effectiveness and flexibility. Differentiating factors include GLPi's strong community support and its ability to handle complex IT environments. For example, users highlight its robust reporting capabilities, which enable them to track key metrics and identify areas for improvement. Additionally, GLPi's open-source nature allows users to tailor the software to their specific needs, making it a highly adaptable solution. GLPi is best suited for organizations seeking a cost-effective and customizable help desk solution. Its open-source nature and strong community support make it an ideal choice for businesses with limited budgets or those requiring a tailored approach to IT service management.
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