Home > Help Desk Software > LiveHelpNow > LiveHelpNow vs Jitbit

LiveHelpNow vs Jitbit

Last Updated: November 18th, 2024

Our analysts compared LiveHelpNow vs Jitbit based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

LiveHelpNow provides omnichannel support solutions to make customer interactions smooth and convenient for agents. It offers real-time customer service communications over email, Facebook messenger, live chat and SMS. Customers can benefit from its self-help knowledge base.

Other notable attributes include ticketing support, instant language translation, analytics and reporting, tracking and more.

JitBit is a multilingual support system with basic capabilities such as ticket routing, a knowledge base, ticket filters and categorization, canned replies, an auto-responder, reporting, file attachments and asset tracking. It has native iPhone and Android programs for tablets and smartphones. The grid view shows the status of all ongoing and new cases. It also offers automation rules to define custom actions triggered by certain events. Group, merge, assign, categorize or tag tickets and add tags such as, "review," "feature request," or more.

$39 Monthly

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Tailored to your specific needs

$15 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Improve Security: Gather the customer's personal, financial, sensitive and health information without the risk of a data breach through any online communication channel.
Provide Educational Materials to Customers: Allow customers to access concrete, concise information through published articles, a knowledge base, webinars, eBooks and FAQs to get solutions to most queries. Eliminate repeat questions with customizable and searchable solutions.
Boost Customer Retention: Communicate with customers across multiple mediums such as SMS, emails, video chats, social media channels, user communities and by phone depending on the choice of communication channel and availability. Help them get quick and instant solutions to questions and boost customer satisfaction rates.

Streamlined Support: Handle multiple support channels (email, live chat, phone, social media) from a centralized dashboard, providing a seamless and efficient support experience.
Enhanced Collaboration: Facilitate teamwork with built-in collaboration tools, including internal messaging, task assignment, and knowledge sharing, fostering efficient problem-solving.
Improved Ticket Management: Prioritize and track support requests effectively with customizable workflows, automated routing, and ticket escalation rules, ensuring timely and appropriate responses.
Comprehensive Reporting and Analytics: Gain valuable insights into support performance with robust reporting capabilities, including SLA adherence, agent productivity, and customer satisfaction metrics, enabling data-driven decision-making.
Increased Customer Satisfaction: Empower agents with tools to provide personalized and efficient support, leading to improved customer experiences, higher satisfaction levels, and increased loyalty.
Cost Savings and Efficiency: Automate repetitive tasks, streamline support processes, and reduce operational costs by leveraging Jitbit's powerful features, freeing up resources for strategic initiatives.
Scalability and Flexibility: Easily adapt to changing business needs with Jitbit's scalable architecture and flexible deployment options (cloud-based or on-premise), ensuring uninterrupted support as your organization grows.
Mobile Accessibility: Provide support on the go with Jitbit's mobile app, allowing agents to access and manage support requests from anywhere, anytime, enhancing responsiveness and customer satisfaction.

Chat/SMS: Boost team productivity, increase customer satisfaction rates and reduce response-to-ticket time by managing multiple requests in real time via live chat.
Support Ticket: Resolve and manage tickets smarter, faster and without confusion by unifying the support inbox and converting all email requests into easy-to-organize and shareable tasks. Assign cases to the appropriate agents within seconds.
Call Management: Allow customers to reach out through a customizable "request callback" form or leave a voice message on a digital answering machine. Keep track of customer interactions, capture voicemails and call back requests, record call logs, filter conversations and assign agents to respond to make sure no query slips through the cracks.
HelpSquad: Get an extended support team and 24/7 live chat coverage to create professional content and messaging guidelines that suit the tone and objectives of the business. Understand site data from SEO updates, heatmap reports, Google Analytics and customer intelligence and analyze the areas where improvement is needed to boost business growth.
Monthly Challenge: Receive feedback on the sales team’s performance and advice on how to improve. Operate personalized, gamified dashboards. Analyze the performance of every agent in the team and find out who needs more training.
Call Center Functionality: Create and customize unlimited workflows, chat portals and unique content for each brand that the call center supports. Improve team productivity and customer satisfaction rates through skill-based routing, whisper technology, real-time sentiment analysis and agent monitoring.
Bots: Allow agents to save time and invest more effort into complex queries by transferring common issues and frequently asked questions to chatbot support. Help customers get instant answers without waiting in long queues or requesting callbacks.
Targeted Engagements: Interact with customers and control the experience they have on the website through chat invitations, coupons, banner announcements and special offers. Create targeted messages and pre-plan interactions that can display on websites when visitors show certain behaviors.
Surveys: Identify what the team is doing wrong and right through pre-chat and post-chat surveys and optimize customer support processes accordingly to boost sales and customer satisfaction rates.
Automated Tagging: Improve customer support service by getting in-depth insights into customer needs through color-coded tags and associated keywords. Identify the problems and solutions for a client quickly and easily.
Conversion Tracking: Determine what marketing campaigns turned leads into sales and which agents performed well through insights into customer behavior and statistics. Reveal the outcomes of best sales methods. Include these practices in customer support processes and drive maximum conversion.
Enterprise Reporting: Determine enterprise growth and productivity based on website efficiency, agent performance, lead trends, survey results and inquiries by tags. Analyze critical areas with a scope of improvement and practices that can lead to long-term results.
Auto Translation: Translate any live chat requests in a foreign language automatically and reach out to customers from different origins while eliminating the need for language training.

Categorizing and Tagging Tickets: Assign tickets and default agents to different categories.
File Attachments: Attach screenshots, documents and PDFs to knowledge base articles and tickets.
Screen Capture: Record screens (a screenshot or a video) from the web app and upload it to the support request without any additional software.
Live Chat: Allow customers to connect with agents directly on the website right inside the "contact us" widget.
Asset Management: Track assets, assign them to tickets and users, track incident history and quickly find the asset owner.
Email Integration: Monitor the support mailbox and convert emails to tickets. Send email replies and notifications easily and quickly.
Time Tracking: Track billable hours automatically and know the amount of work done by the team.
Reports: Track different customer support metrics such as resolution time, response speed, time of day distribution and more and measure agent performance. Export performance reports to Excel and CSV.
User/Company History: See previous requests before a call.
User Permissions: Set up customized password complexity policies and security permissions to prevent customers from seeing anyone else's data.
Automated Email Assignment: Detect users emailing from the same non-free domain name and assign them to the same department.
Single Sign-On: Integrate help desk software with other apps via SAML providers such as Google Apps, ADFS and Azure AD or use simple and easy Authentication API or the built-in Google login.
Automation/Macros Engine: Set up complicated workflows with a, "if this - do that," engine and enhance the team’s efficiency.
Customizable Design: Add a personalized logo, change fonts and colors, add custom CSS and adjust how emails look by adding custom JavaScript
Custom Domain: Switch the help desk app to a personalized domain name with out-of-the-box SSL.
iOS, Android and Mobile Web UI: Use a free mobile app plus the mobile-optimized web-UI to work on screen through a mobile browser.
Search Engine: Find tickets by date, keywords, users, custom, tags and companies quickly and easily.
Integration: Integrate help desk software with 3rd-party apps, including JIRA, Slack, Dropbox, Github, Hipchat, Zapier, Harvest, SurveyMonkey, Google Drive and Asana.
Web-Based: Access the help desk system from anywhere and any device with just a browser.
Hosted or Self-Hosted: Use ticketing software online after integrating with a mailbox or server.

Product Ranking

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#57

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Analyst Rating Summary

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User Sentiment Summary

88%

of users recommend this product

LiveHelpNow has a 'great' User Satisfaction Rating of 88% when considering 280 user reviews from 4 recognized software review sites.

89%

of users recommend this product

Jitbit has a 'great' User Satisfaction Rating of 89% when considering 103 user reviews from 4 recognized software review sites.

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4.5 (19)

4.2 (134)

4.3 (48)

4.6 (73)

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4.6 (70)

4.6 (29)

4.1 (3)

5.0 (7)

Awards

Synopsis of User Ratings and Reviews

Intuitive Interface: Easy-to-use interface with a well-organized dashboard and customizable widgets.

Robust Ticketing System: Comprehensive ticketing system that allows for efficient ticket management, tracking, and prioritization.

Multi-Channel Support: Supports multiple communication channels (e.g., live chat, email, phone) to provide seamless customer interactions.

Customization Options: Allows for customization of chat windows, branding, and knowledge base to align with specific business needs.

Reporting and Analytics: Provides detailed reporting and analytics to track performance, identify trends, and make data-driven decisions.

Reliable and Secure: Offers reliable uptime and robust security measures to ensure data protection and uninterrupted service.

Excellent Customer Support: Provides responsive and knowledgeable customer support to assist with setup, troubleshooting, and optimization.

Versatile: Supports a wide range of help desk functions, including ticketing, knowledge base, live chat, and reporting.

User-friendly: Intuitive interface and customizable dashboards make it easy to use for both agents and end-users.

Scalable: Accommodates businesses of all sizes, from startups to large enterprises.

Affordable: Flexible pricing plans tailored to different budgets and usage levels.

Reliable: 99.9% uptime ensures minimal disruptions and uninterrupted service.

Functionality Gaps: LiveHelpNow lacks advanced features like co-browsing, screen sharing, and knowledge base integration, which are essential for efficient help desk operations.

Limited Customization: The software offers limited customization options, making it challenging to align with specific business needs and branding requirements.

Integration Challenges: LiveHelpNow can be difficult to integrate with third-party applications and CRMs, hindering seamless workflow and data sharing.

Pricing Concerns: Users have expressed concerns about the pricing structure, particularly for larger teams and enterprise-level deployments.

Customer Support Issues: Some users have reported slow response times and limited support availability, which can be frustrating during critical situations.

Limited customization: Jitbit offers limited customization options, making it difficult to tailor the software to specific business needs.

Lack of advanced reporting: Jitbit's reporting capabilities are basic, lacking advanced features like customizable dashboards and granular data analysis.

Limited integration options: Jitbit has a limited number of pre-built integrations, making it challenging to connect with other business applications.

Steep learning curve: Jitbit's user interface can be complex, with a steep learning curve for new users.

Limited support for mobile devices: Jitbit's mobile app is not as fully featured as the desktop version, making it less convenient for remote work.

LiveHelpNow is a help desk software solution that provides live chat, ticketing, knowledge base, and reporting functionality. Users appreciate its ease of use, intuitive interface, and robust feature set. They also note its excellent customer support and comprehensive training materials. In comparison to similar products, LiveHelpNow stands out for its affordability, customization options, and integrations with popular CRM and e-commerce platforms. For example, one user highlighted the seamless integration with Salesforce, enabling them to streamline customer support operations. However, some users have expressed concerns about the occasional technical glitches and limited reporting capabilities. Additionally, the pricing structure may not be suitable for businesses with a large number of agents or complex support requirements. Overall, LiveHelpNow is a suitable choice for small to mid-sized businesses seeking a user-friendly and affordable help desk solution. Its strengths in ease of use, customization, and integrations make it a viable option for businesses looking to improve their customer support capabilities.

Jitbit, a cloud-based help desk software, has garnered mostly positive user reviews in the past year. Users praise its user-friendly interface, customizable features, and affordable pricing. The software's ticketing system allows users to track and manage customer inquiries efficiently, while its knowledge base and self-service portal empower customers to find solutions independently, reducing support workload. Compared to competitors like Zendesk and Freshdesk, Jitbit stands out with its intuitive design and cost-effectiveness. However, some users have noted occasional glitches and limited reporting capabilities. Jitbit's differentiating factors include its focus on simplicity and ease of use. The software's intuitive interface makes it accessible to users of all technical backgrounds. Additionally, its customizable features allow businesses to tailor the software to their specific needs. Jitbit's affordability is another key strength, making it a viable option for small businesses and startups with limited budgets. These factors make Jitbit an ideal solution for businesses seeking a user-friendly, cost-effective help desk solution that can streamline their customer support operations.

Screenshots

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FAQ

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