Our analysts compared LiveChat vs Help Scout based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently.
LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior.
Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution.
LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions.
Key benefits of Help Scout include its intuitive interface, customizable automation, and reporting features. Popular features encompass shared inboxes for collaborative support, pre-built templates for faster responses, and detailed analytics for performance monitoring. Compared to other help desk software, Help Scout is known for its user-friendliness and excellent customer support. Its pricing ranges from $20 to $65 per user per month, billed annually.
among all Help Desk Software
LiveChat has a 'excellent' User Satisfaction Rating of 93% when considering 1298 user reviews from 1 recognized software review sites.
Help Scout has a 'excellent' User Satisfaction Rating of 90% when considering 654 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated LiveChat and concluded it earns best-in-class honors for Team Collaboration. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated Help Scout and concluded it earns best-in-class honors for Integrations and Extensibility. Help Scout stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions.
Help Scout, a popular help desk software, has received consistent praise from users in the last year. Many users emphasize its user-friendly interface, which makes it easy to set up and use, even for those new to help desk software. The software's intuitive design and customizable features allow users to tailor it to their specific needs, making it a versatile option for businesses of all sizes. When comparing Help Scout to similar products, users often highlight its superior customer support and documentation. Help Scout's dedicated support team is highly responsive and knowledgeable, providing valuable assistance to users. Additionally, the software's comprehensive documentation and tutorials make it easy for users to find answers to their questions and troubleshoot any issues they encounter. One of the key differentiating factors of Help Scout is its focus on email support. The software seamlessly integrates with email, allowing users to manage all their customer interactions from a single platform. This streamlines communication and improves efficiency, particularly for businesses that rely heavily on email support. Overall, Help Scout is highly recommended for businesses looking for a user-friendly, customizable, and reliable help desk software. Its strengths in customer support, email integration, and intuitive design make it an excellent choice for companies of all sizes that prioritize efficient and effective customer service.
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