Kindful vs Raiser's Edge NXT

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Our analysts compared Kindful vs Raiser's Edge NXT based on data from our 400+ point analysis of Fundraising Software, user reviews and our own crowdsourced data from our free software selection platform.

Kindful Software Tool

Product Basics

Kindful is a fundraising software designed to assist nonprofit organizations of varying sizes in managing their donor data, online fundraising efforts, and donor engagement activities. Its comprehensive features cater to the needs of growing nonprofits seeking to streamline their fundraising operations and cultivate stronger relationships with their supporters.

Among its notable benefits are its user-friendly interface, robust reporting capabilities, and seamless integrations with popular communication and payment processing tools. Kindful's pricing structure is typically based on the number of contacts managed within the system, offering flexibility to accommodate organizations with different budget considerations.

Compared to similar fundraising software options, Kindful often receives praise for its intuitive design, comprehensive feature set, and responsive customer support. However, some users may find that its advanced features and customization options require a learning curve to fully utilize.

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Designed for nonprofit organizations, Raiser’s Edge NXT from Blackbaud is a cloud-based donor management and fundraising system. Apart from managing fundraising programs, users can accomplish targets, improve customer relationships, organize events and webinars, find prospects, monitor performance, and manage funds including grants and contributions.
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$200 Monthly
Get a free price quote
Tailored to your specific needs
$3,375 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Small 
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Medium 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Donor Data Access: Retrieve and track supporters’ donations, interactions, recurring gifts and pledges in one easily navigable location. Also, sync online donations automatically. 
  • List Automation: Assign tasks to follow-up actions based on donor records and automatically create follow-up tasks for acknowledgement lists. 
  • Time Saving: Premade and custom reports can be set up and emailed. Single-click printing and sharing of year-end tax summaries saves time from clerical tasks. 
  • Industry Analytics: Synchronize fundraising data and access valuable industry-related analytics and insights based on that data, for higher potential using the Fundraising Report Card. 
  • Accessibility: Access important data from any device with internet connectivity. Conveniently accept payments and sell products online via an app with a flexible API. 
  • Cost Benefits:  No transaction fee is charged, although standard credit card processing fees are charged as usual. It also supports free integration for active account holders of third-party tools without any additional fees. 
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  • Increased Donor Database: Look for new supporters and explore existing donors’ potential using cultivation tools to increase donor databases. 
  • Enhanced Reach: Reach more prospects using enriched data that helps find the missing information about contacts such as emails, addresses and phone numbers. 
  • Improved Communication: Engage constituents using dynamic email campaigns, generate mission awareness and deliver the right message to target audience timely, using integrated multichannel techniques and tools. 
  • Saved Time and Money: Consolidate different processes, communications and data in a central solution so that everyone in the organization can access it as and when needed. 
  • Smooth Collaboration: Distribute information and coordinate seamlessly by accessing a holistic view of donors, prospects and volunteers. 
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  • Fundraising Tools: Manage and understand donors better with a variety of fundraising tools, including: 
    •  Automatic sync of donation pages to the database and acceptance of payments online. 
    •  Interactive peer-to-peer pages, integrated with Twitter and Facebook to create teams to fundraise on behalf of the organization. 
    •  Automatic processing of recurring gifts from donors’ card info for online donations. 
    •  Seamless integration with fundraising platforms like Classy, GoFundMe Charity, Square and GivingFuel for more efficiency. 
  • Donor Communications: Personalize emails and letters with the template creator. Send messages to a segmented list of donors in just a few clicks. Donor receipts are emailed to donors automatically after submission of online and manually entered donations. 
  • Donor Management: Ensures better management of donors, pledges, tasks and notifications for maximizing potential and record-keeping. Offers: 
    •  A single place for donation details including pledges, recurring gifts, transactions and interactions. 
    •  Convenient segmentation of contacts and donors for seamless communication with supporters. 
    •  Household and relationship tracking to identify contacts easily for mass emails. 
    •  Access for donors to their giving history, profile details and downloadable tax summaries. 
  • Tracking and Reporting: Generate reports based on a chosen combination of filters like giving amounts, transaction dates, locations, campaigns and more using one of the 13 premade templates. Filter contacts based on location, demographics and more. 
  • Integrations: Includes third-party integrations for email marketing, accounting, fundraising ticketing, and volunteer and membership management. Connects with activity-based apps like Google Forms, Jotform and Woocommerce. 
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  • Detailed Analytics: Make the right business decisions using robust analytics that offer smart recommendations such as soon-to-be-lapsed donors, most promising prospects, suggested ask amounts and more. 
  • Reports and Metrics: Detailed reports about campaign performance show which type of content works best for contacts. Gain insights through metrics on diverse programming, events, members and volunteers, and maximize programming. Track donor retention and acquisition through dashboards. 
  • Automation: Automate processes such as online donations, pledges and payment through a website, eliminating manual efforts. 
  • Performance Management: Manage and track performance of individuals as well as teams, monitor recent touch points and manage portfolios using role-based work centers. 
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Product Ranking

#18

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Fundraising Software

#37

among all
Fundraising Software

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Analyst Rating Summary

70
84
66
91
33
100
0
83
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Donation Management
Payment Processing and Receipts
Data Hygiene
Volunteer Management
Platform Capabilities, Security and Compliances
Dashboard and Reporting
Donor Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Kindful
Raiser's Edge NXT
+ Add Product + Add Product
Dashboard And Reporting Data Hygiene Document Management Donation Management Donor Management Event Management Fundraising Programs Marketing And Online Advocacy Mobile Capabilities Payment Processing And Receipts Platform Capabilities, Security And Compliances Volunteer Management 66 33 0 100 78 68 81 52 63 86 72 55 91 100 83 88 90 87 81 61 75 86 93 98 0 25 50 75 100
67%
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33%
92%
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8%
33%
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67%
100%
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80%
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20%
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89%
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11%
77%
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23%
91%
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9%
64%
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36%
82%
9%
9%
69%
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31%
77%
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23%
38%
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62%
50%
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63%
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37%
75%
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25%
82%
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18%
82%
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18%
69%
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31%
94%
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6%
60%
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40%
100%
0%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

70%
0%
30%
55%
0%
45%

User Sentiment Summary

Great User Sentiment 758 reviews
Good User Sentiment 1436 reviews
88%
of users recommend this product

Kindful has a 'great' User Satisfaction Rating of 88% when considering 758 user reviews from 4 recognized software review sites.

78%
of users recommend this product

Raiser's Edge NXT has a 'good' User Satisfaction Rating of 78% when considering 1436 user reviews from 4 recognized software review sites.

4.4 (17)
n/a
4.4 (400)
3.9 (401)
n/a
4.2 (413)
4.5 (310)
n/a
n/a
3.8 (16)
4.0 (31)
3.7 (606)

Awards

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SelectHub research analysts have evaluated Raiser's Edge NXT and concluded it earns best-in-class honors for Data Hygiene, Document Management and Donor Management.

Data Hygiene Award
Document Management Award
Donor Management Award

Synopsis of User Ratings and Reviews

Customizable Reporting: Kindful's reporting tools allow users to create custom reports that track the specific data points most relevant to their organization, such as donor retention rates, campaign performance, and fundraising progress towards goals. This level of customization empowers users to gain deeper insights into their fundraising efforts and make data-driven decisions.
Donor Management: Kindful provides a comprehensive donor management system that allows users to track donor information, including contact details, donation history, and engagement levels. This feature helps organizations build stronger relationships with their donors and tailor their outreach efforts accordingly.
Integrations: Kindful integrates with a wide range of other software platforms, such as email marketing tools, payment processors, and social media platforms. This allows users to streamline their workflows and avoid the need for manual data entry.
Ease of Use: Kindful is known for its user-friendly interface and intuitive design, making it easy for users of all technical skill levels to navigate and utilize the platform effectively.
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Comprehensive Fundraising Tools: Raiser's Edge NXT provides a wide array of features that cater to various fundraising needs, such as donor management, grant tracking, online giving, and event management. This comprehensive suite of tools allows organizations to streamline their fundraising operations and improve efficiency.
Customizable Reporting: The platform offers robust reporting capabilities, enabling users to generate customized reports that provide insights into fundraising performance, donor behavior, and campaign effectiveness. These reports help organizations make data-driven decisions and track progress towards fundraising goals.
Cloud-Based Accessibility: Raiser's Edge NXT is a cloud-based solution, which means users can access the platform from anywhere with an internet connection. This accessibility allows for greater flexibility and collaboration among fundraising teams, regardless of location.
Integration with Microsoft Products: The software integrates seamlessly with Microsoft products such as Outlook and Office 365, which enhances user productivity and streamlines workflows. This integration allows for easy data sharing and communication between different platforms.
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Limited Customization: Users frequently express frustration with the rigidity of Kindful's reporting features, finding themselves unable to tailor reports to their specific needs. For instance, generating reports that combine data from different modules or creating custom fields can be challenging.
Learning Curve: Kindful's interface, while visually appealing, can be unintuitive for new users. Navigating through the various features and understanding the data structure often requires a significant time investment and can be overwhelming for those transitioning from other platforms.
Integrations: While Kindful offers integrations with popular platforms like QuickBooks and Mailchimp, users often find the integration options to be limited compared to other fundraising software. This can lead to data silos and manual data entry, hindering efficiency.
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Steep Learning Curve: Many users report Raiser's Edge NXT as quite complex and challenging to learn, especially for those transitioning from other fundraising platforms or with limited technical expertise. The interface can feel overwhelming due to its extensive features and functionalities, leading to a prolonged onboarding process and potential frustration for new users.
Customization Challenges: While Raiser's Edge NXT offers customization options, some users find them to be rigid and limited, particularly regarding reporting and data visualization. Users often express the desire for more flexibility in tailoring the software to their specific needs and workflows, which can hinder efficiency and data analysis.
Cost Considerations: Raiser's Edge NXT's pricing structure can be a significant factor for some non-profit organizations, especially smaller ones with limited budgets. The subscription-based model and additional fees for certain features or modules may pose financial challenges and require careful budget planning.
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Kindful stands out for its robust donor management features, including comprehensive donor profiles, communication tracking, and the ability to segment donors based on various criteria. This allows nonprofits to personalize their outreach and cultivate stronger relationships with their supporters. Users appreciate the platform's ease of use and intuitive interface, making it accessible to staff members with varying levels of technical expertise. Additionally, Kindful's reporting tools provide valuable insights into fundraising performance, helping organizations track progress toward goals and make data-driven decisions. However, some users have noted that Kindful's customization options are limited compared to other fundraising platforms, which may be a drawback for organizations with unique needs. Additionally, the platform's pricing structure can be a challenge for smaller nonprofits with limited budgets. Kindful is best suited for small to medium-sized nonprofits seeking a user-friendly and comprehensive donor management solution. Its emphasis on donor relationships and communication tools makes it ideal for organizations focused on building strong connections with their supporters. While Kindful may not offer the same level of customization as some competitors, its core features and ease of use make it a valuable tool for streamlining fundraising operations and improving donor engagement.

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Raiser's Edge NXT has received a mixed bag of user reviews over the past year. Many users appreciate its comprehensive suite of features, particularly its robust reporting capabilities and constituent relationship management tools. The ability to generate custom reports, track donor interactions, and manage fundraising campaigns efficiently are frequently cited as strengths. However, users often express frustration with the software's complexity and steep learning curve. Navigating the interface and mastering its functionalities can be challenging, especially for new users or those transitioning from simpler systems. Compared to competitors like Salesforce Nonprofit Cloud and Blackbaud CRM, Raiser's Edge NXT offers deeper functionality specifically tailored to fundraising needs, but at the cost of a more intricate user experience. A key differentiating factor for Raiser's Edge NXT is its integration with other Blackbaud products, creating a seamless ecosystem for managing various aspects of nonprofit operations. This integration is particularly beneficial for organizations already invested in the Blackbaud suite, streamlining data flow and enhancing efficiency. However, this can also be a drawback for organizations seeking a standalone fundraising solution or those using competing software. The cost of Raiser's Edge NXT is another consideration, as it tends to be more expensive than some alternatives. Despite its complexities, Raiser's Edge NXT remains a popular choice for established nonprofits with complex fundraising needs and the resources to invest in training and implementation. Its comprehensive features and scalability make it well-suited for organizations seeking a powerful solution to manage their donor relationships and fundraising efforts effectively.

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Screenshots

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