Towbook vs TripMaster

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Our analysts compared Towbook vs TripMaster based on data from our 400+ point analysis of Fleet Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Towbook, a SaaS solution, provides towing companies with payroll, private property, impounds and dispatch management inclusions. Its capabilities include digital dispatch and email processing, GPS tracking, vehicle inventory management, equipment inspections, driver check-ins and QuickBooks integration.

Users can access on-demand driver commissions, analyze driver behavior and truck volume and save time on sales tax reporting from a single location. It is accessible on Android and iOS devices.
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TripMaster is a comprehensive software solution designed to streamline fleet management tasks, making it particularly well-suited for public transit agencies and private transportation companies. Its robust features include real-time vehicle tracking, automated scheduling, and detailed reporting, which collectively enhance operational efficiency and reduce administrative burdens. Users appreciate the intuitive interface and the ability to customize reports, which aids in making data-driven decisions.

One of the standout benefits of TripMaster is its ability to improve route optimization, leading to significant cost savings on fuel and maintenance. Additionally, the software supports compliance with regulatory requirements, ensuring that fleets operate within legal parameters. Pricing for TripMaster typically varies based on the number of vehicles managed and the specific features required, with options for monthly or annual payments, making it flexible for different budgetary needs.

Compared to similar products, TripMaster is often praised for its reliability and user-friendly design, which simplifies the learning curve for new users. This makes it an attractive option for organizations looking to enhance their fleet management capabilities without extensive training.

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$49 Monthly
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Tailored to your specific needs
$125 Monthly
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Tailored to your specific needs
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Android
Chromebook
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Linux
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On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Comprehensive Tools: Offers easy access to tools to run dispatch operations such as invoicing, inventory, dispatching, auctions, liens and GPS tracking within a single user dashboard. 
  • Simplifies Communication: Enables drivers to check in and out through the mobile app, complete asset inspection reports and share with managers for assessment in a few clicks. Drivers can accept calls directly on the mobile app. 
  • Reduces Workload: Save time and effort with advanced accounting tools, customizable automated workflows, digitized invoice sharing and payment import. Eliminates double-entry in accounting with QuickBooks integration. 
  • Improve Safety: Enhance driver and vehicle safety with live GPS-enabled tracking updates on the mobile app for Android and iOS users. 
  • 30-day Free Trial: Access a free 30-day trial with a comprehensive feature set without sharing credit card details or signing contracts and bonds. 
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  • Cost Efficiency: TripMaster optimizes routes and schedules, reducing fuel consumption and maintenance costs, leading to significant savings.
  • Enhanced Safety: Real-time monitoring and alerts help ensure driver compliance with safety regulations, reducing the risk of accidents.
  • Improved Customer Satisfaction: Accurate ETAs and timely updates enhance customer trust and satisfaction by keeping them informed.
  • Regulatory Compliance: Automated logging and reporting features ensure adherence to industry regulations, minimizing the risk of fines and legal issues.
  • Increased Productivity: Streamlined task management and automated workflows free up time for staff to focus on higher-value activities.
  • Data-Driven Decisions: Comprehensive analytics and reporting tools provide insights that help in making informed strategic decisions.
  • Scalability: The software can easily adapt to growing fleet sizes and changing business needs, ensuring long-term usability.
  • Reduced Downtime: Predictive maintenance features help identify potential issues before they become major problems, keeping vehicles operational.
  • Environmental Impact: Efficient route planning reduces carbon emissions, contributing to a greener, more sustainable operation.
  • Enhanced Communication: Integrated communication tools facilitate seamless interaction between drivers, dispatchers, and customers.
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  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
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  • Real-Time GPS Tracking: Monitor vehicle locations in real-time, ensuring efficient route management and timely deliveries.
  • Driver Behavior Monitoring: Analyze driving patterns such as speeding, harsh braking, and rapid acceleration to promote safer driving habits.
  • Maintenance Scheduling: Automate maintenance reminders based on mileage or time intervals to keep your fleet in optimal condition.
  • Fuel Management: Track fuel consumption and identify inefficiencies to reduce operational costs and improve fuel economy.
  • Route Optimization: Generate the most efficient routes to minimize travel time and fuel usage, enhancing overall productivity.
  • Compliance Management: Ensure adherence to regulatory requirements such as Hours of Service (HOS) and Electronic Logging Device (ELD) mandates.
  • Customizable Reporting: Create detailed reports on various metrics like vehicle performance, driver activity, and maintenance history for informed decision-making.
  • Geofencing: Set up virtual boundaries and receive alerts when vehicles enter or exit designated areas, enhancing security and operational control.
  • Two-Way Communication: Facilitate direct communication between drivers and dispatchers for real-time updates and instructions.
  • Asset Tracking: Monitor non-vehicle assets such as trailers and equipment to ensure their location and status are always known.
  • Integration Capabilities: Seamlessly integrate with other business systems like ERP and CRM for a unified operational workflow.
  • Mobile App Support: Access key features and data on-the-go through a dedicated mobile application for both Android and iOS devices.
  • Driver Scorecards: Evaluate driver performance using scorecards that compile data on various driving behaviors and metrics.
  • Incident Reporting: Log and manage incidents such as accidents or vehicle damage to streamline the reporting process and follow-up actions.
  • Historical Data Analysis: Review past data to identify trends, make forecasts, and implement strategic improvements.
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Product Ranking

#4

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#41

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Fleet Management Software

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User Sentiment Summary

Excellent User Sentiment 157 reviews
Excellent User Sentiment 188 reviews
98%
of users recommend this product

Towbook has a 'excellent' User Satisfaction Rating of 98% when considering 157 user reviews from 3 recognized software review sites.

90%
of users recommend this product

TripMaster has a 'excellent' User Satisfaction Rating of 90% when considering 188 user reviews from 2 recognized software review sites.

4.8 (2)
n/a
4.86 (78)
4.51 (94)
4.9 (77)
4.5 (94)

Awards

Towbook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

TripMaster stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
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Easy-to-Use Interface: Users consistently praise TripMaster's intuitive design, making it simple to navigate and find the information they need, even for those new to fleet management software.
Real-Time Tracking: The ability to track vehicles in real-time is a major selling point, allowing managers to monitor driver location, speed, and other vital data, ensuring safety and efficiency.
Detailed Reporting: TripMaster provides comprehensive reports on fuel consumption, mileage, driver performance, and other key metrics, enabling businesses to identify areas for improvement and optimize fleet operations.
Improved Communication: The platform facilitates seamless communication between dispatchers, drivers, and managers, streamlining operations and reducing delays through features like in-app messaging and task assignments.
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Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.
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Limited Reporting Capabilities: Some users have reported that TripMaster's reporting features are not as robust as they would like, making it difficult to track key metrics like fuel consumption and driver performance.
Steep Learning Curve: The interface can be complex and challenging to navigate, especially for new users. This can lead to frustration and a longer time to get up to speed with the software.
Lack of Mobile App Integration: The absence of a dedicated mobile app can make it difficult for drivers to access and update information on the go, potentially leading to delays and inefficiencies.
Customer Support Issues: Some users have reported difficulties getting timely and effective support from TripMaster's customer service team, which can be frustrating when encountering technical problems.
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Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

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Are you ready to take your fleet management to the next level, or are you just going to keep spinning your wheels? TripMaster is a fleet management software that helps businesses manage their vehicles, drivers, and routes. While user reviews are generally positive, there are some common criticisms. Users praise TripMaster's ease of use and its ability to track vehicle maintenance and driver performance. They also appreciate the software's ability to generate reports that provide valuable insights into fleet operations. However, some users find the software's interface to be outdated and clunky. They also complain that the software lacks some of the advanced features found in competing products, such as real-time route optimization and AI-powered driver safety features. For example, some users have noted that TripMaster's route planning capabilities are not as sophisticated as those offered by Samsara or Routific, which can lead to longer routes and increased fuel costs. Additionally, TripMaster's lack of AI-powered driver safety features, such as dash cams and driver behavior monitoring, is a concern for some users who prioritize safety. These features are becoming increasingly common in fleet management software, and their absence in TripMaster can be a significant drawback for businesses that are looking to improve driver safety and reduce accidents. Overall, TripMaster is a solid fleet management software that is well-suited for small to medium-sized businesses that are looking for a simple and affordable solution. However, businesses that require advanced features, such as real-time route optimization and AI-powered driver safety, may want to consider other options.

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