Towbook vs AT&T Fleet Complete

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Our analysts compared Towbook vs AT&T Fleet Complete based on data from our 400+ point analysis of Fleet Management Software, user reviews and our own crowdsourced data from our free software selection platform.

AT&T Fleet Complete Software Tool

Product Basics

Towbook, a SaaS solution, provides towing companies with payroll, private property, impounds and dispatch management inclusions. Its capabilities include digital dispatch and email processing, GPS tracking, vehicle inventory management, equipment inspections, driver check-ins and QuickBooks integration.

Users can access on-demand driver commissions, analyze driver behavior and truck volume and save time on sales tax reporting from a single location. It is accessible on Android and iOS devices.
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AT&T Fleet Complete is a comprehensive software solution designed to streamline fleet management tasks, including vehicle tracking, driver behavior monitoring, and maintenance scheduling. This robust platform is particularly well-suited for industries such as transportation, logistics, and field services, where efficient fleet operations are crucial. The software offers unique benefits like real-time GPS tracking, detailed analytics, and customizable reporting, which help businesses enhance operational efficiency and reduce costs.

One of the standout features of AT&T Fleet Complete is its ability to integrate seamlessly with various telematics devices, providing a holistic view of fleet performance. Users appreciate the intuitive interface and the actionable insights it delivers, which can lead to improved decision-making and enhanced safety. Compared to similar products, AT&T Fleet Complete is often praised for its reliability and comprehensive feature set.

Pricing for AT&T Fleet Complete can vary based on the number of units and specific features required. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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Product Assistance

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Product Insights

  • Comprehensive Tools: Offers easy access to tools to run dispatch operations such as invoicing, inventory, dispatching, auctions, liens and GPS tracking within a single user dashboard. 
  • Simplifies Communication: Enables drivers to check in and out through the mobile app, complete asset inspection reports and share with managers for assessment in a few clicks. Drivers can accept calls directly on the mobile app. 
  • Reduces Workload: Save time and effort with advanced accounting tools, customizable automated workflows, digitized invoice sharing and payment import. Eliminates double-entry in accounting with QuickBooks integration. 
  • Improve Safety: Enhance driver and vehicle safety with live GPS-enabled tracking updates on the mobile app for Android and iOS users. 
  • 30-day Free Trial: Access a free 30-day trial with a comprehensive feature set without sharing credit card details or signing contracts and bonds. 
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  • Improved Route Efficiency: Optimize routes to reduce fuel consumption and travel time, leading to cost savings and increased productivity.
  • Enhanced Driver Safety: Monitor driving behavior to identify and correct unsafe practices, reducing the risk of accidents and liability.
  • Real-Time Tracking: Gain visibility into the exact location of each vehicle, allowing for better coordination and timely decision-making.
  • Maintenance Alerts: Receive notifications for scheduled maintenance and potential issues, helping to prevent breakdowns and extend vehicle lifespan.
  • Regulatory Compliance: Ensure adherence to industry regulations such as Hours of Service (HOS) and Electronic Logging Device (ELD) mandates, avoiding fines and legal issues.
  • Cost Management: Track and analyze fuel usage, maintenance expenses, and other operational costs to identify areas for financial improvement.
  • Asset Utilization: Maximize the use of your fleet by identifying underutilized vehicles and reallocating resources as needed.
  • Customer Satisfaction: Provide accurate ETAs and improve service reliability, enhancing customer trust and satisfaction.
  • Environmental Impact: Reduce carbon footprint through optimized routing and efficient driving practices, contributing to sustainability goals.
  • Scalability: Easily scale the solution to accommodate fleet growth or changes, ensuring long-term adaptability and flexibility.
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  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
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  • Real-Time GPS Tracking: Provides live location updates for all fleet vehicles, ensuring precise monitoring and efficient route management.
  • Geofencing Capabilities: Allows the creation of virtual boundaries to monitor vehicle entry and exit, enhancing security and operational control.
  • Driver Behavior Monitoring: Tracks driving habits such as speeding, harsh braking, and rapid acceleration to promote safer driving practices.
  • Maintenance Scheduling: Automates reminders for routine vehicle maintenance, reducing downtime and extending vehicle lifespan.
  • Fuel Management: Monitors fuel consumption and identifies inefficiencies, helping to reduce operational costs and environmental impact.
  • Asset Tracking: Keeps tabs on non-vehicle assets like trailers and equipment, ensuring they are accounted for and properly utilized.
  • Compliance Management: Assists with regulatory compliance by tracking hours of service (HOS) and electronic logging device (ELD) data.
  • Route Optimization: Analyzes routes to find the most efficient paths, saving time and fuel while improving delivery schedules.
  • Customizable Reporting: Generates detailed reports on various metrics such as vehicle usage, driver performance, and fuel efficiency.
  • Mobile App Integration: Provides access to fleet data and management tools via a mobile app, ensuring managers can stay informed on the go.
  • Two-Way Messaging: Facilitates direct communication between drivers and dispatchers, improving coordination and response times.
  • Temperature Monitoring: Tracks the temperature of refrigerated vehicles to ensure compliance with safety standards for perishable goods.
  • Incident Reporting: Allows drivers to report accidents or issues directly through the system, streamlining the incident management process.
  • Driver Identification: Uses unique driver IDs to track who is operating each vehicle, enhancing accountability and security.
  • Integration with Third-Party Systems: Supports seamless integration with other business systems such as payroll and inventory management.
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Product Ranking

#4

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Fleet Management Software

#129

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Fleet Management Software

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User Sentiment Summary

Excellent User Sentiment 157 reviews
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98%
of users recommend this product

Towbook has a 'excellent' User Satisfaction Rating of 98% when considering 157 user reviews from 3 recognized software review sites.

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4.8 (2)
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4.86 (78)
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4.9 (77)
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Awards

Towbook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
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Feature-Rich Platform: AT&T Fleet Complete offers a comprehensive suite of tools, including fleet telematics, dash cameras, and asset management, enabling businesses to streamline operations and optimize vehicle utilization.
Seamless Integration: Users praise the software's integration with AT&T's communication services, simplifying communication and data management for businesses already utilizing AT&T's ecosystem.
User-Friendly Interface: Many users highlight the platform's ease of use, allowing for intuitive navigation and efficient management of fleet data, contributing to a positive user experience.
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Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.
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Device Reliability: Some users have reported experiencing problems with the dependability of the GPS trackers and other telematics devices.
Customer Support: A number of users have expressed frustration with the responsiveness and helpfulness of AT&T Fleet Complete's customer support team.
Software Complexity: The software's extensive functionality can make it challenging to learn and navigate initially, potentially requiring significant time investment from users.
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Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

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Is AT&T Fleet Complete really the complete package when it comes to fleet management software? User reviews from the past year reveal a mixed bag. While many appreciate the software's comprehensive features, particularly its integration with AT&T's communication services, some have voiced concerns about customer support and occasional software glitches. A major strength highlighted by users is the platform's user-friendliness. The interface is intuitive, making it easy for fleet managers to track vehicles, monitor driver behavior, and generate insightful reports. For instance, one user praised the software's ability to track productivity metrics like idle time and route deviations, providing valuable data for optimizing fleet operations. Another user lauded the seamless integration with AT&T's Enhanced Push-to-Talk service, a feature not commonly found in competing products. This integration streamlines communication and enhances mobile resource management, a significant plus for businesses heavily reliant on AT&T's network. However, the positive feedback is counterbalanced by negative experiences, primarily concerning customer support. Several users reported difficulties in resolving billing issues and receiving timely assistance for technical problems. This inconsistency in customer service, coupled with occasional software hiccups, has left some users frustrated. Overall, AT&T Fleet Complete appears to be a good fit for businesses already entrenched in the AT&T ecosystem, especially those prioritizing seamless communication and data management. However, companies prioritizing responsive customer support and flawless software experiences might want to explore alternative options.

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