Top Samsara Alternatives & Competitors For 2024

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Looking for alternatives to Samsara? Many users crave user-friendly and feature-rich solutions for tasks like Customer Management, Mobile Capabilities, and Work Order Management. Leveraging crowdsourced data from over 1,000 real Dispatch Software selection projects based on 400+ capabilities, we present a comparison of Samsara to leading industry alternatives like Prophesy Software, ITS Dispatch, FieldEdge, and MyDispatch.

Samsara Software Tool
ITS Dispatch Software Tool
FieldEdge Software Tool
MyDispatch Software Tool

Product Basics

Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.
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Prophesy is a cloud-based tool that offers dedicated dispatch modules for truckload carriers, freight brokers, carrier and broker combinations and LTL carriers. Accellos acquired the company in 2008. It automates accounting tasks with QuickBooks integration and boosts efficiency in freight billing, EDI and dispatch operations.

Its inclusions are billing and invoicing, employee, customer, dispatch and driver management, mileage tracking, fuel and order management, load optimization and cost tracking. It helps reduce administrative tasks and provides flexible security authorization, quote rating engine and customer service capabilities.
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ITS Dispatch, a cloud-based system by Truckstop.com, offers comprehensive freight broker and trucking solutions to small and mid-sized companies in North America. It provides dedicated inclusions for carriers, brokers and shippers. Its capabilities include factoring, TMS, load board, rate analytics, onboarding, load tracking, insurance and pay.

It offers spot market insights that consist of comprehensive weekly wellness reports, including predictions and capacity, lane data, equipment, trusted names and partners based on historical and current market analysis.
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FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.
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MyDispatch is a comprehensive software solution designed to streamline courier and dispatch management tasks. It offers robust features such as real-time tracking, automated dispatching, and route optimization, making it particularly well-suited for courier companies, delivery services, and logistics firms. The software enhances operational efficiency by reducing manual errors and improving communication between dispatchers and drivers.

Key benefits include increased productivity, cost savings, and improved customer satisfaction due to timely deliveries. Popular features encompass GPS tracking, electronic proof of delivery, and customizable reporting tools. Users appreciate its intuitive interface and the ability to integrate with existing systems, which sets it apart from similar products in the market.

Pricing details for MyDispatch are not readily available, and it is recommended to contact SelectHub for a tailored quote based on specific business needs. This ensures that users receive a pricing plan that aligns with their operational requirements and budget.

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Cloud
On-Premise
Mobile
Cloud
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Mobile

Product Assistance

Documentation
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Live Online
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Knowledge Base
24/7 Live Support
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24/7 Live Support
Email
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24/7 Live Support
Email
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Product Ranking

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#31

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#7

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#12

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#35

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Analyst Rating Summary

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Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Reporting and Dashboards
Mobile Capabilities
Billing and Invoicing
Customer Management
Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Samsara
Prophesy Software
ITS Dispatch
FieldEdge
MyDispatch
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Billing and Invoicing Customer Management Dispatching Equipment and Asset Management Inventory Management Mobile Capabilities Reporting and Dashboards Routing Scheduling Technician and Contractor Management Work Order Management 94 87 59 67 80 95 97 23 69 82 63 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 457 reviews
Excellent User Sentiment 21 reviews
Great User Sentiment 292 reviews
Great User Sentiment 596 reviews
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84%
of users recommend this product

Samsara has a 'great' User Satisfaction Rating of 84% when considering 457 user reviews from 3 recognized software review sites.

92%
of users recommend this product

Prophesy Software has a 'excellent' User Satisfaction Rating of 92% when considering 21 user reviews from 1 recognized software review sites.

88%
of users recommend this product

ITS Dispatch has a 'great' User Satisfaction Rating of 88% when considering 292 user reviews from 1 recognized software review sites.

85%
of users recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

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4.1 (55)
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4.14 (244)
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4.23 (286)
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4.3 (204)
4.6 (21)
4.4 (292)
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Awards

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User Favorite Award
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Synopsis of User Ratings and Reviews

Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
Installation: The initial setup is quick and easy, according to all reviews on software installation.
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Comprehensive Feature Set: Prophesy Dispatch offers a wide array of features that are specifically designed to streamline trucking operations, such as load planning, driver management, and real-time tracking.
Integration Capabilities: The software integrates seamlessly with other business-critical systems, including accounting software, which helps eliminate double data entry and improve overall efficiency.
User-Friendly Experience: Many users find the software easy to use, enabling them to quickly adapt to the system and leverage its capabilities for managing their trucking business.
Responsive Customer Support: Prophesy Software's support team is generally regarded as responsive and helpful, providing users with timely assistance when encountering technical issues or needing guidance.
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Easy to Use: Users consistently praise the intuitive interface, making it simple to navigate and manage tasks, even for those new to dispatch software.
Real-Time Tracking: The ability to track vehicles and drivers in real-time is a major advantage, allowing for efficient route planning and quick responses to unexpected situations.
Automated Dispatching: ITS Dispatch's automated features, such as automatic route optimization and driver assignment, save time and reduce manual errors, leading to smoother operations.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of the ITS Dispatch support team, providing timely assistance when needed.
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Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.
Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.
Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.
Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.
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Real-Time Tracking: Allows businesses to monitor technician locations and progress, enabling efficient dispatching and schedule adjustments.
Automated Pricing: Calculates pricing based on factors like distance, zip codes, and weight, simplifying billing and ensuring accuracy.
Online Ordering: Offers a web interface for customers to place orders directly, streamlining the order entry process.
QuickBooks Integration: Seamlessly integrates with QuickBooks for streamlined accounting and financial management.
Route Optimization: Provides built-in mapping and routing features to optimize delivery routes, saving time and fuel costs.
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Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.
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Cost and Value: Some users, particularly smaller trucking companies, find the pricing structure of Prophesy Software to be expensive relative to the value it provides for their size of operations.
Initial Setup Challenges: Users have reported that the initial setup of Prophesy Software can be quite complex and time-consuming, especially when tailoring the system to align with specific business processes and workflows.
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Limited Customization: Some users have reported that ITS Dispatch lacks the flexibility to tailor the system to their specific needs, such as creating custom fields or workflows. This can lead to inefficiencies and frustration, especially for organizations with unique processes.
Clunky Interface: The user interface has been criticized for being outdated and difficult to navigate. This can make it challenging for users to find the information they need quickly and efficiently, leading to wasted time and frustration.
Lack of Mobile Optimization: ITS Dispatch's mobile app is not as robust as its desktop counterpart, making it difficult for technicians to access and manage tickets on the go. This can be a major inconvenience for field technicians who rely on mobile devices for their work.
Poor Reporting Capabilities: Some users have expressed dissatisfaction with the reporting features, finding them limited and difficult to use. This can make it challenging to track key metrics and make informed decisions about service delivery.
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Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.
Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.
Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.
Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.
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Limited Navigation Options: MyDispatch restricts users to a single navigation provider, Toover, which may not be compatible with all systems like Apple CarPlay, limiting user choice and potentially causing inconvenience for drivers who prefer other navigation apps.
Technical Issues: Users have reported problems with the app's functionality, including jobs and contract workloads not appearing on screen, sign-in difficulties, and the app crashing or becoming unresponsive, impacting productivity and causing frustration for dispatchers and drivers.
Battery Consumption: The app's constant GPS usage can quickly drain battery life on drivers' mobile devices, leading to potential disruptions if phones run out of power during deliveries, impacting service delivery and requiring drivers to manage their battery life carefully.
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Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns. Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

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Can Prophesy Software help your trucking business shift into a higher gear? This software, designed for the trucking industry, has been making waves, but is it all smooth sailing? User reviews from the past year reveal a mixed bag. On the plus side, Prophesy Software is lauded for its comprehensive features, including robust load planning, driver management, and seamless integration with accounting systems, such as QuickBooks. Users specifically praise its ability to track missed loads and split loads, optimizing routes for maximum profitability. A long-time user, in the trucking industry since 2004, raves about the software's ability to "grow with me," highlighting its adaptability and ongoing development. However, some users find the software's learning curve a bit steep and report occasional technical hiccups. The reporting module, in particular, has received criticism for its complexity and lack of customization options. While customer support generally receives positive feedback, some users have expressed frustration with the need to purchase separate modules for each integration, adding to the overall cost. Prophesy Software seems best suited for mid-sized trucking companies familiar with industry-specific software. Its comprehensive features, affordability, and responsive customer support make it a valuable tool for businesses looking to streamline operations and enhance efficiency. However, companies new to such software might find the initial learning curve and potential for additional costs a bit daunting.

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User reviews from the past year present a mixed bag. Some users praise ITS Dispatch for its user-friendly interface and comprehensive suite of features, particularly highlighting its ability to streamline dispatching, scheduling, and load tracking. They also appreciate the detailed reporting module, which provides valuable insights into fleet performance. However, other users express concerns about the software's inflexibility and limitations in operational workflow. For instance, they point out that the check call and follow-up options for loads are quite basic. One user even went as far as to say, "They have not put forth the effort to maintain the system. I need an alternative :(" This suggests that ITS Dispatch might not be keeping pace with the evolving needs of its users. Overall, ITS Dispatch appears to be a suitable option for smaller trucking companies or brokerages with relatively straightforward operations. However, larger enterprises with more complex workflows might find its limitations restrictive.

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FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

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Is MyDispatch truly your dispatch solution, or does it leave users feeling lost in the delivery labyrinth? User reviews over the past year present a mixed bag. While MyDispatch is generally praised for its user-friendly interface and real-time tracking capabilities, making it a breeze to manage orders and monitor technician locations, a recurring pain point emerges: the dispatch map. Several users have reported instances of the map malfunctioning, hindering their ability to efficiently dispatch drivers and track deliveries. This directly impacts a core functionality of the software, potentially causing delays and frustration for businesses that rely on accurate location data. Despite these hiccups, MyDispatch's strengths lie in its intuitive design and robust features, such as task management and scheduling through a drag-and-drop interface. Users find it easier to use compared to other similar products, particularly when it comes to managing and tracking orders. The software's integration with MyTime and EBMS Task and Worker Order tools further enhances its value, streamlining workflows and boosting overall productivity. However, the recurring map issue raises concerns about the software's reliability. MyDispatch is best suited for small to medium-sized delivery and service businesses seeking an easy-to-use yet feature-rich dispatch management solution. Its intuitive interface and real-time tracking capabilities empower businesses to optimize their delivery operations and improve customer satisfaction. However, potential users should be aware of the reported map issues and consider whether these outweigh the software's benefits.

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Top Alternatives in Dispatch Software


Dynamics 365 Field Service

FieldEdge

Housecall Pro

IFS Field Service Management

Jobber

Kickserv

mHelpDesk

Oracle Field Service

Salesforce Field Service

Service Fusion

ServiceMax

ServicePower

ServiceTitan

simPRO

Workiz

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