Samsara vs Fleet Complete

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Our analysts compared Samsara vs Fleet Complete based on data from our 400+ point analysis of Fleet Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Fleet Complete Software Tool

Product Basics

Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.
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Fleet Complete is a cloud-based solution that offers fleet, task, asset, safety and compliance, dispatch, delivery and field service management inclusions. Its additional offerings include ProServices, FirstNet Verified and OEM partnership advantages. It enables businesses of all sizes to identify idle vehicles and manage them through virtual reservations.

Users can track fleet locations, pull reports, facilitate resource utilization and improve business performance. It is available for iOS and Android users via a resource tracker app.
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$27/Vehicle, Monthly
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Tailored to your specific needs
$10 Monthly
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Tailored to your specific needs
Small 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Driver Safety: Enhance driver safety by automatically tracking unwanted behaviors including, over braking, speeding and rapid acceleration. Address recurring issues, using footage from dashcams before they lead to unforeseen events and accidents. 
  • Streamline Communication: Facilitate manager and driver communication, share routes and turn-by-turn directions via messaging app and call feature in real time. 
  • Workflow Visibility: Access end-to-end live visibility into operations, driver assignment and locations, through heat maps of frequently serviced locations. 
  • Ensures ELD Compliance: Automatically manages reporting requirements for OSHA, FSMA, IFTA, DVIR and HOS. Includes FMCSA-registered and Canadian-certified mandate. 
  • Minimize Vehicle Breakdowns: Ensure productivity and improve vehicle health with preventive maintenance tools. Real-time fleet data helps proactively detect issues like engine faults, low oil levels and failing batteries. 
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  • Boost Efficiency: Optimize routes and reduce fuel costs with automated route planning and data insights that promote informed decision-making. 
  • Enhance Safety: Promotes fleet and driver safety through live vehicle tracking and driver updates. 
  • Customer Satisfaction: Improve customer experience with ETAs, automated routing monitoring, order status alerts and prompt responses. 
  • Avoid Unforeseeable Issues: Maintain asset temperatures and prevent vehicle thefts with live operational status, temperature alerts and location of vehicles within the fleet. 
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  • Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis. 
  • Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts. 
  • Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows. 
  • Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge. 
  • Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks. 
  • Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries. 
  • Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints. 
  • Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets. 
  • Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature. 
  • Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history. 
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  • Fleet Management: Enables fleet operators and administrators to manage operations from a single dashboard. Offers insights into productivity levels, fleet and driver behavior and other essential metrics. Provides instant vehicle crash alerts. 
  • Task Management: Offers a task tracker with tools for time management, activity tracking and self-assigning tasks. Streamlines vehicle inspections with DVIR and ensures ELD compliance and mechanic log off. 
  • Asset Management: Optimizes vehicle utilization and helps track and protect assets. Provides position reporting with GPS asset snapshots and temperature alerts and prevents vehicle and asset thefts. 
  • Safety and Compliance: Personal tracker ensures lone workers’ safety and security. Provides automatic reporting with sensor technology that monitors general activities, health status, movement and personnel location of those working in hazardous environments. Sends distress alerts for long periods of inactivity. 
  • Dispatch, Delivery and Field Service: Provides route optimization capabilities and improves customer service through ETA boards, digital information capture and automated order scheduling and management. 
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Product Ranking

#1

among all
Fleet Management Software

#37

among all
Fleet Management Software

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Analyst Rating Summary

77
74
49
44
100
100
71
91
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Compliance
Electric Vehicle (EV) Management
Fleet or Asset Tracking and Routing
Fuel Management
Fleet Management
Compliance
Fleet or Asset Tracking and Routing
Fleet Management
Driver Management
Fuel Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Samsara
Fleet Complete
+ Add Product + Add Product
Advanced Driver-Assistance Systems (ADAS) Compliance Driver Management Electric Vehicle (EV) Management Fleet Maintenance Fleet Management Fleet Or Asset Tracking And Routing Fleet Safety Fuel Management Mobile 49 100 71 100 84 91 100 70 100 75 44 100 91 70 83 92 96 68 86 75 0 25 50 75 100
27%
27%
46%
20%
27%
53%
100%
0%
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100%
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67%
0%
33%
83%
17%
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100%
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75%
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25%
75%
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25%
83%
0%
17%
88%
0%
12%
88%
0%
12%
100%
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0%
100%
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33%
33%
34%
50%
33%
17%
100%
0%
0%
75%
25%
0%
67%
0%
33%
67%
0%
33%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

0%
0%
100%
0%
0%
100%
13%
63%
24%
13%
75%
12%

User Sentiment Summary

Great User Sentiment 457 reviews
Good User Sentiment 529 reviews
84%
of users recommend this product

Samsara has a 'great' User Satisfaction Rating of 84% when considering 457 user reviews from 3 recognized software review sites.

78%
of users recommend this product

Fleet Complete has a 'good' User Satisfaction Rating of 78% when considering 529 user reviews from 4 recognized software review sites.

4.3 (9)
4.0 (2)
4.14 (244)
3.89 (267)
4.3 (204)
3.9 (259)
n/a
3.0 (1)

Awards

SelectHub research analysts have evaluated Samsara and concluded it earns best-in-class honors for Electric Vehicle (EV) Management, Fleet or Asset Tracking and Routing and Fuel Management.

Electric Vehicle (EV) Management Award
Fleet or Asset Tracking and Routing Award
Fuel Management Award

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Synopsis of User Ratings and Reviews

Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
Installation: The initial setup is quick and easy, according to all reviews on software installation.
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Map Tracking Capabilities: According to most users who reviewed this pro, their map tracking feature for vehicles and assets is helpful at all times.
Installation: Most users who mentioned this pro said that the initial setup is quick and easy.
Technician History: The ability to track work history, status and location within their breadcrumbs feature is robust, according to all reviews that mention this aspect.
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Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.
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Challenging Navigation: The software has a tricky user interface, according to most users' reviews that mentioned navigation.
Customer Support: According to more than 95% of users who reviewed this con, their customer assistance is slow and unreliable.
Hardware: About all users who mentioned this con said that their hardware devices are nonfunctional and can’t be customized as per user convenience.
Software Lags: Approximately 75% of users said that the software lags, especially for GPS tracking, reporting, ETAs and ELD.
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Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns. Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

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Based on the cloud, Fleet Complete serves businesses of all types and sizes. User feedback suggests that the software offers unreliable hardware devices, lags and is challenging to use. Support delays are another con highlighted in user reviews. However, it is great in terms of installation ease, map tracking and accessing technician history.

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Screenshots

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