Home > Field Service Management Software > Workiz > Workiz vs MobiWork

Workiz vs MobiWork

Last Updated: November 18th, 2024

Our analysts compared Workiz vs MobiWork based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Workiz is a comprehensive software solution designed to streamline the complexities of Field Service Management. It is particularly well-suited for small to medium-sized businesses in the service sector, such as HVAC, plumbing, and cleaning services, due to its ability to manage tasks efficiently, from scheduling and dispatching to invoicing and payments. One of the key benefits of Workiz is its user-friendly interface, which simplifies the management of day-to-day operations, allowing businesses to focus more on service delivery and less on administrative tasks. Popular features include real-time job tracking, customer communication tools, and detailed reporting, which collectively contribute to improved productivity and customer satisfaction. When compared to similar products, users often highlight Workiz's affordability and the adaptability of its features to a wide range of service industries. Pricing considerations for Workiz typically involve a monthly subscription model, with costs varying based on the number of users and the level of functionality required, making it a flexible option for businesses of different sizes and budgets.

MobiWork offers a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses that require efficient management of mobile workforces, such as maintenance, repair, and installation services. The software enhances operational efficiency by providing real-time tracking, scheduling, and reporting capabilities, which are crucial for businesses aiming to optimize their field operations.

Users benefit from features like GPS tracking, automated job dispatching, and mobile forms, which facilitate seamless communication and data collection. The intuitive interface and robust functionality make it a popular choice among companies looking to improve productivity and customer satisfaction. Compared to similar products, MobiWork is often praised for its user-friendly design and comprehensive feature set.

Pricing typically falls within a competitive range, often based on a per-user, per-month model, making it accessible for both small and large enterprises. This flexible pricing structure allows businesses to scale their usage according to their needs.

$198 Monthly, Freemium

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$20 Monthly

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Tailored to your specific needs

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Chromebook

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Mobile

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Documentation

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24/7 Live Support

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Product Insights

Easy Job Scheduling, Dispatching and Tracking: Schedule jobs, dispatch best-matched and nearest available technicians to service locations and track job progress through a central platform.
Faster Payments: Generate invoices and collect payments instantly in the field. Get paid faster for completed jobs. Backend payment processing is available.
Improved Coordination and Communication: Communicate and coordinate with staff as well as clients through built-in phone and messaging systems. Send appointments, routes and important information to field staff. Send reminders, trackers, ETAs and relevant documents to clients.
Better Client Management: Manage client information, location, service history, payments, details and call recordings centrally for easy access and reference.
Increase Revenue: Users report nearly a 37% increase in revenue when leveraging this system.
Integrations: Pre-built and third-party integrations through Zapier allow seamless operations across multiple apps and systems.
Mobile Apps: Android and iOS apps enable field staff, team leaders and managers to get notifications, coordinate with each other, update job progress and collect payment on the go.

Increased Efficiency: Streamline workflows by automating routine tasks, reducing manual entry and minimizing errors.
Real-Time Updates: Provide field workers with up-to-the-minute information, ensuring they have the latest job details and customer information.
Enhanced Communication: Facilitate seamless communication between field workers and office staff through integrated messaging and notifications.
Improved Customer Satisfaction: Deliver faster and more reliable service by optimizing scheduling and dispatching, leading to quicker response times.
Cost Savings: Reduce operational costs by optimizing routes, minimizing travel time, and cutting down on fuel expenses.
Data-Driven Decisions: Utilize comprehensive reporting and analytics to make informed decisions and identify areas for improvement.
Better Resource Management: Allocate resources more effectively by tracking inventory, equipment, and personnel in real-time.
Compliance and Accountability: Ensure compliance with industry regulations and maintain accountability through detailed job logs and audit trails.
Scalability: Easily scale operations to accommodate business growth without significant additional investment in infrastructure.
Enhanced Mobility: Empower field workers with mobile access to all necessary tools and information, enabling them to perform tasks efficiently from any location.
Customer Self-Service: Offer customers self-service options such as online appointment scheduling and real-time service tracking, enhancing their overall experience.
Reduced Paperwork: Minimize the need for physical paperwork by digitizing forms and documentation, leading to a more organized and eco-friendly operation.
Proactive Maintenance: Schedule preventive maintenance and receive alerts for potential issues before they become major problems, reducing downtime.
Customizable Solutions: Tailor the software to meet specific business needs and workflows, ensuring it aligns perfectly with operational requirements.
Integration Capabilities: Seamlessly integrate with existing systems such as CRM, ERP, and accounting software, ensuring a unified and efficient workflow.

Job Scheduling: Schedule and manage jobs with a drag-and-drop, color-coded calendar. View schedules using filters for days, weeks, months, employee location and availability for maximum efficiency and complete visibility. Allow clients to request services from a business website or social listings through an integrated widget.
Job Management: Segregate field staff and teams by location for efficient dispatch and scheduling. Track clock-in and clock-out times, progress and current status of the job, pending tasks, and more to competently manage each service order. Manage multiple franchises from a single platform.
Lead Management: Track leads and job opportunities from various sources. Maintain communication with estimates, quotes and adequate follow-ups to increase conversions.
Team Management: Assign jobs to best-suited and available field staff. Track staff in real time and optimize routes with live locations and a map overview of jobs. Communicate in real time through SMS and email.
Client Management: Track, organize and manage client information like contact details, service history, notes, documents and transactions. Avoid data duplicity with client-property matches. Engage clients and prospects through email via MailChimp integration.
Inventory Management: Build and manage inventory centrally by adding items, assigning brands and categories and taking stock counts. Track inventory items across locations like the main office, warehouse and service vehicles. Manage inventory items in real time and maintain stock levels by setting up reorder points. Filter and search the entire inventory in a few clicks. Log every stock change, usage, return, cancellation and movement of items from one inventory storage location to another. Get usage reports for specific date ranges and time-stamps with a list of used items and their billing amounts across jobs and users.
Online Booking: Use an online booking widget as a standalone page, or integrate with business websites, social media profiles and listing websites to allow clients to access availability and services while making online bookings. Real-time sync with Workiz Calendar ensures that there are no discrepancies or overlapping of schedules.
Invoicing: Create estimates, invoices, waiver forms and work orders using readymade templates. These templates are customizable, brandable and shareable with clients over mail. Capture client signatures with touch-enabled devices. All invoices, waiver forms, work orders and transaction receipts are stored for future reference. Integrate with QuickBooks online to keep accounting and financial operations updated.
Online Payments: Setup WorkizPay to invoice clients and get paid faster in the field. Send payment requests through mail or SMS and get paid in minutes. Powered by WePay, and backed by Chase Bank, processing fees of WorkizPay start at 2.96%. Clients can either physically swipe credit cards or manually enter details for seamless payments.
Phone System: Log, record and track client calls and add a custom call greeting to improve client satisfaction. Mask phone numbers of clients and field staff to maintain privacy. Send automated appointment reminders, ETA of field staff and payment requests via text. Set up call routing, call flows and enable one-click dialing for robust communication.
Service Chatbot: Set up and integrate a service chatbot to engage visitors and assist them in inquiring about available services and make online service requests.
User Permissions: Customize user access to important data and features through permissions based on roles and responsibilities.
Reports: Accurately get real-time data for every aspect of your business. Use smart filters and date ranges to build dynamic reports. Track and analyze cancelation rates, profits, advertising ROI, sales-based commissions and more at a glance.

Mobile Workforce Management: Seamlessly manage field employees with real-time updates and GPS tracking.
Job Scheduling: Efficiently assign and schedule tasks with a drag-and-drop interface, ensuring optimal resource allocation.
Customer Management: Maintain comprehensive customer profiles, including service history and contact information, for personalized service.
Inventory Management: Track inventory levels, manage stock, and automate reordering processes to prevent shortages.
Work Order Management: Create, assign, and monitor work orders from initiation to completion, ensuring accountability and transparency.
Time Tracking: Accurately log employee hours and job durations, facilitating precise payroll and billing processes.
Invoicing and Payments: Generate invoices on-site and accept various payment methods, streamlining the billing process.
Reporting and Analytics: Access detailed reports and analytics to gain insights into operational efficiency and identify areas for improvement.
Custom Forms: Design and deploy custom forms for data collection, ensuring that all necessary information is captured in the field.
Integration Capabilities: Integrate seamlessly with existing ERP, CRM, and accounting systems to ensure data consistency across platforms.
Offline Functionality: Continue operations without interruption in areas with poor connectivity, as data syncs automatically once back online.
Customer Portal: Provide customers with a self-service portal to view job status, request services, and communicate directly with your team.
Compliance and Safety: Ensure compliance with industry regulations and safety standards through automated checklists and documentation.
Signature Capture: Obtain digital signatures on-site for work orders, invoices, and other documents, enhancing accountability and record-keeping.
Route Optimization: Optimize travel routes for field technicians, reducing travel time and fuel costs while improving service efficiency.

Product Ranking

#12

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#123

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Analyst Rating Summary

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User Sentiment Summary

92%

of users recommend this product

Workiz has a 'excellent' User Satisfaction Rating of 92% when considering 266 user reviews from 2 recognized software review sites.

97%

of users recommend this product

MobiWork has a 'excellent' User Satisfaction Rating of 97% when considering 51 user reviews from 1 recognized software review sites.

4.6 (189)

4.86 (51)

4.6 (77)

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Awards

Synopsis of User Ratings and Reviews

Easy to Use: As many as 94% of users who mention user-friendliness as a deciding criteria laud the software for its ease of use.

Scheduling and Dispatching: Nearly 88% of users who talk about this feature note that it helps them streamline their fleet logistics and optimize for faster service delivery.

Customization: About 84% of users who refer to customization report that the software can be easily customized to fit business requirements.

Customer Support: Approximately 74% of users who talk about customer support recommend the software for its responsive and helpful support.

Accounting and Finance: The software makes it easier to manage invoices, payments and taxes, as noted by 70% of the users who mention accounting and finance capabilities.

User Interface: A simple, intuitive and easy-to-use interface makes Workiz a prefered solution, as reported by nearly 59% of users who refer to the interface.

Limited Customization: Some users have reported difficulty in tailoring the platform to their specific field service needs, such as creating custom reports or workflows. For example, a user might want to track a specific type of equipment maintenance, but the platform doesn't offer the necessary fields or options.

Integration Challenges: Integrating MobiWork with other business systems, like CRM or accounting software, can be complex and time-consuming. This can lead to data silos and inefficiencies, making it difficult to get a complete picture of operations.

Mobile App Performance: Some users have experienced issues with the mobile app's performance, such as slow loading times or crashes. This can be frustrating for field technicians who rely on the app to access critical information and complete their tasks.

Customer Support: Some users have reported difficulties getting timely and helpful support from MobiWork's customer service team. This can be a major issue when encountering technical problems or needing assistance with platform features.

Mobile Apps: About 86% of users who mention mobile apps report regular lags, glitches and synchronization issues.

QuickBooks Integration: Nearly 67% of users who talk about QuickBooks integration complain that it is erroneous and needs manual inputs.

Inventory Management: Approximately 60% of users who refer to this feature maintain that it is hard to keep track of inventory stock levels and replenishments for tools and equipment.

Integrations: The software offers limited integrations, restricting seamless operations, as noted by up to 67% of users who mention integrations.

Is MobiWork the right tool to help your field service business really "work" its magic? User reviews suggest that MobiWork is a solid choice for businesses that need a comprehensive field service management solution, but it's not without its quirks. Users praise MobiWork's robust feature set, which includes scheduling, dispatching, route optimization, work order management, invoicing, and customer database management. They appreciate the ease of use, especially for smaller businesses, and the ability to access the software from anywhere. However, some users have expressed concerns about the platform's stability, reporting occasional glitches and slow loading times. While MobiWork offers a wide range of integrations, some users have found the process of setting them up to be cumbersome. MobiWork is best suited for businesses that prioritize a comprehensive, user-friendly solution with a strong focus on field operations. It's a good fit for businesses that need to manage a large number of field technicians, track equipment and inventory, and streamline their invoicing process. However, businesses that require a highly customizable platform or have complex integration needs may want to explore other options.

Workiz is an easy-to-use, intuitive and customizable solution that helps field service professionals optimize their operations. Users highly recommend its seamless accounting and finance management, efficient scheduling and robust dispatching. Similarly, customer support is credited for being prompt and helpful. However, the product offers limited integrations. The pre-built QuickBooks integration is glitchy and needs manual inputs. Moreover, the inventory management feature and mobile apps need further improvement.

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FAQ

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Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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