Home > Field Service Management Software > Smart Service > Smart Service vs BuildOps

Smart Service vs BuildOps

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Our analysts compared Smart Service vs BuildOps based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Smart Service Software Tool
BuildOps Software Tool
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Product Basics

Smart Service is a dispatching and scheduling solution that caters to the field service industry. It streamlines daily operations by taking services like pest control, HVAC, plumbing, maid service, irrigation, appliance repair, pet food delivery and more online. Its QuickBooks integration helps users automatically import data while scheduling employee work without hassles.

It streamlines dispatching field staff by sending service details and work orders promptly. Businesses can create service routes, schedule jobs, monitor daily employee progress, generate invoices, dispatch work, and track employees and equipment. Users can use the inventory module to get updates about the parts or equipment needed for field work.
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BuildOps is a cloud-based field service management (FSM) software designed to streamline field operations. It's ideal for businesses with mobile teams, like contractors and service providers, who need to manage work orders, schedule appointments, track employee time and location, and generate reports. One of BuildOps' key benefits is its user-friendly interface and intuitive workflow. This makes it easy for both office staff and field technicians to adopt and use the software. The platform also offers features that improve field communication and collaboration, such as real-time updates, task management, and GPS tracking. BuildOps is known for its customizable dashboards and reporting capabilities, allowing businesses to track key metrics and gain insights into their field operations. Additionally, the software integrates with popular accounting and CRM systems, providing a comprehensive solution for managing field service businesses. Compared to other FSM solutions, BuildOps offers a competitive price range with different pricing tiers based on the number of users and required features. The software is available on a monthly subscription basis, making it affordable for businesses of all sizes.

Pros
  • User-friendly interface
  • Improved field communication
  • Customizable dashboards
  • Integrates with popular systems
  • Competitive price range
 Cons
  • Limited reporting features
  • Occasional bugs and glitches
  • Learning curve for new users
  • Limited mobile app functionality
  • May not be suitable for large businesses
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$250 Monthly
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Tailored to your specific needs
$50 Monthly, Quote-based
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplify Scheduling: Schedule new jobs and appointments while communicating with employees in real time. Assign tasks as per employee availability and qualifications. Handle multiple jobs while optimizing the time taken for each task using an intelligent scheduling plugin. 
  • Optimize Field Operations: Electronically dispatch work to oversee field operations efficiently. Prevent wasteful trips to drop off paperwork to the office and vice versa. Delegate assignments using mobile apps to increase overall productivity. 
  • Leverage QuickBooks Integration: Centralize operations while reducing time wastage in delegating employees. Tackle administrative challenges efficiently by adding scheduling and dispatching functions to QuickBooks. Use a direct add-on to duplicate processes while reducing data entry errors. 
  • Streamline Travel Routes: Streamline travel routes to optimize fieldwork processes while managing dispatching and scheduling. Standardize field management lifecycles using dynamic capabilities with built-in compliances. 
  • Digitize Processes: Embrace digitalization by organizing forms, contacts, work orders, job notes and service schedules on mobile apps. Send work orders to field technicians using any device. Keep teams on track by avoiding wasted mornings and task confusion. 
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  • Consolidate Data: Achieve greater data visibility by keeping all crucial business information in one centralized digital location. Quickly find, edit and manage every document throughout the job cycle. 
  • Increase Revenue: Identify operational and service trends that provide the greatest ROI and areas that need improvement. Decrease time spent performing suboptimal, time-consuming processes and allow staff to focus on critical tasks. 
  • Boost Productivity: Optimize scheduling and dispatching, and assign the best tech to the job to boost productivity and improve first-time fix rate. Field and office staff have instant access to the information, documents and tools they need when they need them. 
  • Reduce Errors: Automated features and third-party application integrations prevent human error and unnecessary double-entry from impacting your bottom line. Identify and adjust scheduling or workload issues before they arise. 
  • Make Smart Business Decisions: Leverage real-time data, comprehensive reports and instant updates from the field to make well-informed, data-driven decisions. 
  • Go Mobile: The cloud-based mobile application allows technicians and office staff to access organization and job data from anywhere in the world via a desktop or mobile device. 
  • Improve the Customer Experience: Provide technicians and office staff with the information and tools to meet customer needs and expectations better. The customer portal keeps customers in the loop and up to date with their job progression. 
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  • Scheduling: Tackle multi-day, one-off or recurring tasks using scheduling and dispatch tools. Transition to digital dispatch jobs to remove guesswork while letting employees know what needs to be done and when. Avoid margin errors with electronic work orders from office to field and back. Streamline operations and bring team coherency. 
  • QuickBooks Integration: Schedule work for customers by importing existing employees, contacts, products and service information from QuickBooks. Reduce double data entry with a direct add-on to update work in real time. 
  • Flexibility: Track customer information with user-defined fields while optional modules expand data for niche industries. Personalize it to meet business needs while maintaining a company’s unique functions. 
  • Digital Work Orders and Forms: Schedule a job while sending digital work orders to field technicians with one click. Avoid confusion and wasted hours by sending electronic schedules and special instructions to field techs every morning. Let techs file and fill digital forms from the field. 
  • Time and Equipment Tracking: Let field techs clock in and out using mobiles while simplifying logging time for payroll and billing. Get information about tools and technology required for the job by looking up customer equipment data. 
  • Invoicing: Convert work orders into invoices after work and get paid instantly. Directly send email receipts to customers. 
  • Customer Management: Store all data in one place. Simplify looking for customer information, payment information and service histories. 
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  • Smart Scheduling & Dispatching: Schedule jobs as they come in and assign technicians based on location, skill and availability. 
    • Scheduling & Dispatching Dashboard: View all job information and technician availability on one screen. Plan appointments days, weeks and months in advance and toggle between assigned and unassigned views. 
    • Maintenance Scheduling: Schedule preventative maintenance or part replacement for equipment, vehicles and assets. 
    • Drag-and-Drop Functionality: Assign, reschedule, shorten or extend jobs with one click. 
  • Report Generation: Generate reports on any data point generated by business operations in less than a minute. Create accurate KPI snapshots using up-to-the-moment data, analyze profitability down to asset level and determine profitability per customer. 
  • Field Service App: Technicians can view work orders, gated workflows, site plans, equipment manuals and other critical job information while deployed in the field. Technicians update the office from the field and attach site photos and videos to assignments for proof of work and job history documentation. 
    • Compatibility: The app is compatible with smartphones, tablets and other mobile devices that use Android or iOS. 
  • Quote Creation: Generate accurate quotes from the office or the field using pricing and parts information from the built-in equipment catalog. Attach photos or videos directly to quotes. Instantly turn approved quotes into jobs with one click. 
    • Quote Management: Keep and track all quotes in one digital location. If a customer has yet to respond to a quote, follow up with them in real time via email. 
  • Paperless Invoicing: Built-in price books allow managers to pre-set pricing and markup rates to create accurate invoices quickly. Multiple payment options are available, such as the deposit of paper checks via photo or the integrated mobile card reader. 
  • Automatic Notifications: Automatic notifications alert technicians to new jobs, schedule changes, and job and customer updates. 
  • Accounting Integrations: Integrate with preferred or legacy accounting platforms, such as QuickBooks, Sage, Vista and Spectrum. 
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Product Ranking

#73

among all
Field Service Management Software

#83

among all
Field Service Management Software

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User Sentiment Summary

Great User Sentiment 529 reviews
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86%
of users recommend this product

Smart Service has a 'great' User Satisfaction Rating of 86% when considering 529 user reviews from 3 recognized software review sites.

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4.5 (10)
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4.3 (261)
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4.3 (258)
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Synopsis of User Ratings and Reviews

Functionality: The product efficiently schedules field employees, manages dispatches and accurately tracks hours devoted to each task, noted 86% of users who mentioned functionality.
Mobile App: Approximately 83% of reviewers said that the mobile application tracks field employees in real time while providing smooth navigation and accessibility.
Customer Support: The system offers tech and customer support that resolves issues promptly, said 80% of users who mentioned support.
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Improves Efficiency: Streamlines workflows, optimizes scheduling, and reduces travel time, leading to increased productivity.
Enhances Communication: Facilitates real-time communication between field technicians and back office, ensuring everyone is on the same page.
Data-Driven Insights: Provides comprehensive reporting and analytics tools for informed decision making and process improvement.
Reduces Paperwork: Eliminates paperwork and automates tasks, saving time and minimizing errors.
Mobile Workforce Management: Enables technicians to access work orders, schedules, and reports on the go, boosting efficiency.
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Learning Curve: The application has a steep learning curve, and it takes some time to get used to its interface and features, said 84% of users who talked about the learning curve.
Cost: Nearly 88% of the reviewers said that add-ons and plugins are costly for small businesses.
Glitches: The application occasionally encounters glitches and lag, noted approximately 83% of reviewers who talked about glitches.
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Limited Reporting Features: May not offer the level of reporting customization and advanced analytics required by some businesses.
Occasional Bugs and Glitches: Users have reported experiencing occasional bugs and glitches within the platform.
Learning Curve for New Users: The interface may require some time and effort for new users to learn and become comfortable with.
Limited Mobile App Functionality: The mobile app may not offer all the features and functionalities available on the desktop version.
May Not Be Suitable for Large Businesses: The platform may not be scalable enough to meet the needs of very large businesses with complex workflows.
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Smart Service is a comprehensive workforce tracking and field management solution that streamlines dispatching, equipment handling, routing and employee scheduling. It centralizes and digitizes organizational processes to prevent wasteful expenses and time while boosting overall productivity. It offers prompt customer support and stores all customer data and information in one place for accessibility. However, the application has a steep learning curve and the interface takes time to understand, offers costly add-ons and encounters occasional glitches and lag.

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BuildOps garners mixed reviews from users, often praised for its user-friendly interface, improved communication capabilities, and data-driven insights. One user emphasizes, "Our techs picked up the app extremely well. Love that BuildOps is constantly improving the software." This ease of use is a major draw compared to competitors, with some users finding other platforms "clunky and difficult to navigate." However, some users voice concerns about limitations in reporting and mobile app functionality. One user notes, "The reporting features could be more robust, especially for larger businesses with complex needs." Additionally, some users report occasional bugs and glitches, impacting their workflow. Despite these drawbacks, users highlight BuildOps' strengths as differentiators. One user points out, "BuildOps integrates seamlessly with our accounting system, which saves us a lot of time and effort." This seamless integration with popular business software sets BuildOps apart from some competitors that require manual data entry or complex configuration. Overall, BuildOps presents a valuable solution for field service businesses seeking a user-friendly platform with robust features to streamline workflows and improve communication. While some limitations exist, BuildOps' strengths in user experience, data insights, and integration capabilities make it a strong contender in the field service management software market, especially for smaller to mid-sized businesses.

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Screenshots

Top Alternatives in Field Service Management Software

Dynamics 365 Field Service
FieldEdge
Housecall Pro
IFS Field Service Management
Jobber
Kickserv
mHelpDesk
Oracle Field Service
Salesforce Field Service
Service Fusion
ServiceMax
ServicePower
ServiceTitan
simPRO
Workiz

Related Categories

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