simPRO vs Oracle Field Service

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Our analysts compared simPRO vs Oracle Field Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

simPRO is a comprehensive software solution designed to streamline field service management for businesses, particularly those in industries such as electrical, plumbing, HVAC, and security. It is best suited for trade and service businesses looking to optimize their operations, from scheduling and dispatching to invoicing and reporting. One of the key benefits of simPRO is its ability to enhance efficiency and productivity by automating routine tasks and providing real-time insights into business performance. Popular features include job management, customer relationship management (CRM), inventory management, and financial tracking, which collectively contribute to improved project management and customer satisfaction. When compared to similar products, users often highlight simPRO's user-friendly interface and the depth of its features, although pricing considerations, such as its range and per unit criteria, can vary and should be evaluated based on the specific needs of a business. Payment for simPRO typically follows a subscription model, offering flexibility and scalability to users.

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Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Pros
  • Scalable
  • Customizable
  • Robust features
  • Improved efficiency
  • Increased customer satisfaction
Cons
  • Steeper learning curve
  • Higher cost
  • Complex interface
  • Limited reporting capabilities
  • Not ideal for small businesses
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$30/User, Monthly
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$100 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Boost Revenue: Gain customers with quoting and estimating capabilities that offer smarter estimations and facilitate real-time quote sharing. 
  • Increase Profit Margins: Boost profit margins for individual jobs using a digital labor calculator that utilizes predefined labor rates for labor efficiency calculations. Ensures profitability by accounting for estimated labor, job difficulty ratings and time allowances. 
  • Streamline Asset Maintenance: Accurately forecast labor requirements for asset servicing up to a year in advance using the maintenance planner. Improves asset life through effective capture, saving and sharing asset test readings and quote defects. 
  • Save Time: Reduce manual work and focus on core business areas with automated data processing. Monitor from multiple sources such as website forms and emails. Collect important business information using customizable forms without manual intervention. 
  • Make Informed Decisions: Promote strategic decisions based on in-depth insights, data visualization and trends from actionable standards and comprehensive reporting. 
  • Improve Business Transparency: Leverage GPS-powered fleet tracking capabilities to monitor vehicle movement, location and driver activity. Ensures asset safety and discourages vehicle idling using geofencing that alerts admin whenever vehicles cross defined parameters. 
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  • Increase Customer Satisfaction: Pair the right tech to the right customer automatically, increasing overall satisfaction and driving customer retention.
  • Dispatch Automatically: Free up resources and time with automatic dispatch features that assign workers based on factors like schedule, location, skills and more.
  • Tackle Critical Issues: Get instant notifications about business-critical issues, such as safety hazards or emergency maintenance, all without human intervention.
  • Run Anywhere: Get seamless accessibility with a system designed to run on network computers, set-top devices, PCs, workstations, minicomputers, mainframes and massively parallel systems.
  • Reduced Service Costs: Save money through optimized resource allocation, minimized paperwork, and improved first-time fix rates.
  • Enhanced Customer Satisfaction: Improve customer loyalty by providing faster response times, real-time updates, and a more transparent service experience.
  • Increased Productivity: Empower technicians with mobile access to work orders, customer information, and real-time updates to complete jobs efficiently.
  • Optimized Inventory Management: Ensure technicians have the right parts and materials on hand to fix problems on the first visit, reducing re-calls and improving efficiency.
  • Improved Decision Making: Gain valuable insights from data analytics to optimize scheduling, resource allocation, and service delivery strategies.
  • Streamlined Invoicing and Billing: Reduce errors and improve cash flow with automated invoice generation and accurate billing processes.
  • Enhanced Compliance: Meet regulatory requirements and ensure data security with robust compliance features.
  • Increased Scalability and Flexibility: Adapt to changing business needs and grow with a scalable solution that accommodates your evolving requirements.
  • Future-Proofed Technology: Invest in a field service management platform that leverages cutting-edge technology and remains relevant in the years to come.
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  • Estimates and Quotes: Integrates quotes with job management and allows online quote sharing and acceptance. Run quote status reports to review real-time quote status while applying data range filters. Automatically estimates using pre-set labor costs, synchronized vendor catalogs, auto-populated customer details and pre-build assemblies. 
  • Schedules and Dispatches: Leverage smart scheduling to schedule and dispatch staff for specific assets, job types and customers. Schedule service based on zones, maps and routing insights. 
  • Invoice and Payments: Automate invoicing for recurring tasks and payment processing using Square. Data feed tools help extract cost data from the document and automatically populate the invoices. 
  • Accounting Integrations: Provides seamless integration with accounting solutions such as Xero, QuickBooks Online and Netsuite. Streamlines data processing and end-to-end workflows. Directly import vendor, customer and employee information, including payment terms, from the accounting system through an import link. 
  • Mobile Support: Use a cloud-based mobile app to edit or create new jobs, track time, generate quotes, record job data, process payments and capture images and e-signatures. Field service technicians can record notes and access compliance and safety audits. 
  • Fleet Tracking: Monitor vehicle movement through driver activity reports and advance scheduling capabilities. Includes live GPS tracking, travel replays, perimeter definition and schedule alerts with geofencing. 
  • IoT: Track environmental changes and asset failures with managed assets via connected hardware support. Remote asset and environment monitoring helps sustain correct temperatures, prevent flooding risks, ensure building wellness and track equipment current flow. 
  • Inventory Management: Includes real-time warehouse management and inventory control. Monitor and manage material, run digital inventory counts, assign items to individual jobs and manage storage and warehousing locations. 
  • Portals: Request, view and share information with contractors, employees and customers. Offers dedicated portals for customers, employees and contractors to log in and access their information, schedules, labor hours and pending jobs. 
  • Data Automation: Replace manual data entry with automation capabilities through Zapier integration. Offers integration with third-party and accounting applications. Customize essential workflow documents with invoicing, lead capture, testing and quoting templates. 
  • Take-Offs: Upload, sketch and change electronic plans and estimates. Utilize take-offs and update projects, jobs and quotes from any site. 
  • Third-Party Integrations: Integrates with Xero, TSheets, Taxify, SyncEzy, Square, Podium, Dokkit and Gmail. 
  • Add-Ons: Offers several add-ons, including data feed, eForms, SMS, VoIP, maintenance planner, IoT and take-offs. 
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  • Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
  • Job Assignment: Route resources automatically to an urgent work assignment.
  • Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
  • Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
  • Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
  • Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
  • Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
  • Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
  • Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
  • IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
  • Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
  • Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
  • Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
  • Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
  • Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
  • Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
  • Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
  • Multilingual Support: Support for multiple languages to meet the needs of global businesses.
  • Robust Security Features: Ensure data security and compliance with industry standards.
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Product Ranking

#71

among all
Field Service Management Software

#9

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

84
90
100
65
83
98
87
100
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Billing and Invoicing
Mobile Capabilities
Reporting and Dashboards
Technician and Contractor Management
Work Order Management
Dispatching
Mobile Capabilities
Routing
Inventory Management
Customer Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

simPRO
Oracle Field Service
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 100 83 87 80 74 100 100 62 71 95 91 65 98 100 98 99 100 95 100 86 89 96 0 25 50 75 100
100%
0%
0%
13%
88%
-1%
78%
0%
22%
100%
0%
0%
88%
0%
12%
100%
0%
0%
71%
14%
15%
100%
0%
0%
75%
0%
25%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
89%
11%
0%
63%
0%
37%
100%
0%
0%
71%
0%
29%
86%
0%
14%
92%
0%
8%
92%
0%
8%
88%
0%
12%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

45%
0%
55%
55%
0%
45%

User Sentiment Summary

Great User Sentiment 233 reviews
Great User Sentiment 332 reviews
84%
of users recommend this product

simPRO has a 'great' User Satisfaction Rating of 84% when considering 233 user reviews from 2 recognized software review sites.

80%
of users recommend this product

Oracle Field Service has a 'great' User Satisfaction Rating of 80% when considering 332 user reviews from 5 recognized software review sites.

n/a
5.0 (1)
n/a
4.0 (127)
4.2 (115)
n/a
4.2 (118)
5.0 (3)
n/a
4.0 (1)
n/a
4.0 (200)

Awards

SelectHub research analysts have evaluated simPRO and concluded it earns best-in-class honors for Billing and Invoicing, Mobile Capabilities and Reporting and Dashboards.

Billing and Invoicing Award
Mobile Capabilities Award
Reporting and Dashboards Award

SelectHub research analysts have evaluated Oracle Field Service and concluded it deserves the award for the Best Overall Field Service Management Software available today and earns best-in-class honors for Dispatching, Inventory Management, Mobile Capabilities and Routing.

Analysts' Pick Award
Dispatching Award
Inventory Management Award
Mobile Capabilities Award
Routing Award

Synopsis of User Ratings and Reviews

Streamlined Workflows: simPRO can automate routine tasks like scheduling jobs, dispatching technicians, and generating invoices, which helps businesses save time and improve efficiency.
Improved Communication: The platform offers features such as real-time messaging and customer portals, which can help businesses improve communication with both their employees and customers.
Enhanced Visibility: simPRO provides businesses with real-time data and insights into their operations, which can help them make better decisions and improve their overall performance.
Mobile Access: With simPRO Mobile, technicians can access job information, update job status, and communicate with the office from their smartphones or tablets, even in remote locations.
Integrations: simPRO integrates with a variety of other business software, such as accounting and CRM systems, which can help businesses streamline their operations and improve data accuracy.
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Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
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Steep Learning Curve: The extensive features and functionalities can be overwhelming for new users, requiring significant time investment to master the platform effectively.
Customization Challenges: While simPRO offers customization options, they can be complex and may necessitate assistance from the support team or additional development work, potentially incurring extra costs.
Mobile App Limitations: The mobile app's functionality may not fully mirror the desktop version, leading to potential inconveniences for field technicians who rely on mobile access.
Cost Considerations: simPRO's pricing structure, particularly for larger teams or businesses with extensive needs, can be a significant investment, potentially exceeding budgets for smaller operations.
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Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.
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simPRO has garnered positive feedback for its comprehensive features and user-friendly interface. Users appreciate its ability to streamline field service operations, from scheduling and dispatching to inventory management and reporting. The software's flexibility allows it to adapt to various business needs, making it suitable for industries such as construction, manufacturing, and healthcare. simPRO's reporting capabilities have been particularly praised, enabling businesses to gain valuable insights into their operations and make data-driven decisions. Compared to competitors, simPRO is often seen as a more affordable option without compromising on functionality. Users have noted that it offers a comparable feature set to more expensive software, making it a cost-effective solution for businesses of all sizes. The software's ease of use is another advantage, as it reduces the learning curve for new users and allows teams to quickly adopt the platform. However, some users have mentioned that simPRO's mobile app could benefit from further improvements to enhance its functionality and user experience. simPRO is well-suited for businesses seeking a comprehensive and affordable field service management solution. Its user-friendly interface, robust features, and reporting capabilities make it an ideal choice for organizations looking to optimize their field service operations and improve overall efficiency. The software's flexibility and scalability also make it suitable for businesses of all sizes and across various industries.

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User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax. One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth. However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs. Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface. While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights. Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

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Screenshots

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