Home > Field Service Management Software > ServSuite > ServSuite vs MobiWork

ServSuite vs MobiWork

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Our analysts compared ServSuite vs MobiWork based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
ServSuite Software Tool
MobiWork Software Tool
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Product Basics

Built by ServicePro, ServSuite is web-based software that helps field service businesses increase productivity and improve baseline revenue through functionalities like scheduling, invoicing, inventory management, marketing management and customer management.

It is suited for enterprise-level businesses and has tailored capabilities to meet the business needs of the individual service industries it serves. With paperless work environments and remote monitoring offerings, it automates business processes to save time and costs.
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MobiWork offers a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses that require efficient management of mobile workforces, such as maintenance, repair, and installation services. The software enhances operational efficiency by providing real-time tracking, scheduling, and reporting capabilities, which are crucial for businesses aiming to optimize their field operations.

Users benefit from features like GPS tracking, automated job dispatching, and mobile forms, which facilitate seamless communication and data collection. The intuitive interface and robust functionality make it a popular choice among companies looking to improve productivity and customer satisfaction. Compared to similar products, MobiWork is often praised for its user-friendly design and comprehensive feature set.

Pricing typically falls within a competitive range, often based on a per-user, per-month model, making it accessible for both small and large enterprises. This flexible pricing structure allows businesses to scale their usage according to their needs.

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$55 Monthly, Freemium
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Gain Operational Visibility: Get a complete overview of operational and financial activities across the business in real time. 
  • Ensure Smooth Flow of Information: Utilize built-in communication tools to ensure that critical information is relayed to field technicians, back-office staff and customers in a timely manner. 
  • Move to Paperless Operations: Digitize all documents, reports, invoices and payment receipts to minimize manual errors. 
  • Access Cloud Storage: Store all critical information and documents in safe cloud storage with tiered access and user permissions for viewing and editing. 
  • Expand Business: Run business anywhere through a cross-platform and multi-browser enabled solution and usage of cloud-based technology. 
  • Access Mobile Apps: Enable field and back-office staff to communicate and exchange information while working smoothly from a remote location with fully-featured Android and iOS apps. 
  • Enable Integrations with API: Streamline work by integrating business-critical apps using an open API and accessing information through a single platform. 
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  • Increased Efficiency: Streamline workflows by automating routine tasks, reducing manual entry and minimizing errors.
  • Real-Time Updates: Provide field workers with up-to-the-minute information, ensuring they have the latest job details and customer information.
  • Enhanced Communication: Facilitate seamless communication between field workers and office staff through integrated messaging and notifications.
  • Improved Customer Satisfaction: Deliver faster and more reliable service by optimizing scheduling and dispatching, leading to quicker response times.
  • Cost Savings: Reduce operational costs by optimizing routes, minimizing travel time, and cutting down on fuel expenses.
  • Data-Driven Decisions: Utilize comprehensive reporting and analytics to make informed decisions and identify areas for improvement.
  • Better Resource Management: Allocate resources more effectively by tracking inventory, equipment, and personnel in real-time.
  • Compliance and Accountability: Ensure compliance with industry regulations and maintain accountability through detailed job logs and audit trails.
  • Scalability: Easily scale operations to accommodate business growth without significant additional investment in infrastructure.
  • Enhanced Mobility: Empower field workers with mobile access to all necessary tools and information, enabling them to perform tasks efficiently from any location.
  • Customer Self-Service: Offer customers self-service options such as online appointment scheduling and real-time service tracking, enhancing their overall experience.
  • Reduced Paperwork: Minimize the need for physical paperwork by digitizing forms and documentation, leading to a more organized and eco-friendly operation.
  • Proactive Maintenance: Schedule preventive maintenance and receive alerts for potential issues before they become major problems, reducing downtime.
  • Customizable Solutions: Tailor the software to meet specific business needs and workflows, ensuring it aligns perfectly with operational requirements.
  • Integration Capabilities: Seamlessly integrate with existing systems such as CRM, ERP, and accounting software, ensuring a unified and efficient workflow.
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  • Activity Dashboard: Access a customizable, visual drag-and-drop widget-based dashboard to quickly access, monitor and analyze business-critical information. Check work orders, job statuses, job progress, client information, financial figures, scheduled alerts and activity reminders at a glance. 
  • Alerts and Notifications: Send real-time updates to field staff about work order allocation, route changes and any other specifications related to the job. Communicate with customers through email and SMS at all stages of the service cycle to ensure there are no information gaps. 
  • Billing and Invoicing: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Contract Management: Create and maintain contracts and agreements with customers and vendors to establish deliverables and terms of service while ensuring smooth service delivery. 
  • Customer Management: Manage a central database of all customers with details including address, phone numbers, email ID and more to aid communication and improve customer satisfaction. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices and pay bills through a branded self-service portal. 
  • Customer Service History: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Inventory Management: Accurately track fleet and inventory metrics like products, equipment counts, usage, returns to vendors and returns from customers. Check, update and adjust inventory in real time with GPS tracking. 
  • Marketing Management: Engage leads and customers using customizable mass mailing and print-to-mail features. Customize mailing campaigns for different target audiences while personalizing content for each target group. 
  • Quotes and Estimates: Create customizable and brandable quotes and estimates. Share with third-party vendors and customers through email and SMS. Track sent quotes and estimates through follow-up notifications. 
  • Reporting and Analytics: Access business critical operational and financial reports to monitor key performance indicators and explore the scope for further optimization. 
  • Scheduling, Dispatch and Routing: Schedule one-time and recurring work orders in a color-coded drag-and-drop calendar. Use search and filter options to view and segregate tasks by their status, location and assigned field technician. Assign and dispatch technicians to job locations based on their skills, availability and location. Notify technicians of assigned jobs along with optimized route and task details. 
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  • Mobile Workforce Management: Seamlessly manage field employees with real-time updates and GPS tracking.
  • Job Scheduling: Efficiently assign and schedule tasks with a drag-and-drop interface, ensuring optimal resource allocation.
  • Customer Management: Maintain comprehensive customer profiles, including service history and contact information, for personalized service.
  • Inventory Management: Track inventory levels, manage stock, and automate reordering processes to prevent shortages.
  • Work Order Management: Create, assign, and monitor work orders from initiation to completion, ensuring accountability and transparency.
  • Time Tracking: Accurately log employee hours and job durations, facilitating precise payroll and billing processes.
  • Invoicing and Payments: Generate invoices on-site and accept various payment methods, streamlining the billing process.
  • Reporting and Analytics: Access detailed reports and analytics to gain insights into operational efficiency and identify areas for improvement.
  • Custom Forms: Design and deploy custom forms for data collection, ensuring that all necessary information is captured in the field.
  • Integration Capabilities: Integrate seamlessly with existing ERP, CRM, and accounting systems to ensure data consistency across platforms.
  • Offline Functionality: Continue operations without interruption in areas with poor connectivity, as data syncs automatically once back online.
  • Customer Portal: Provide customers with a self-service portal to view job status, request services, and communicate directly with your team.
  • Compliance and Safety: Ensure compliance with industry regulations and safety standards through automated checklists and documentation.
  • Signature Capture: Obtain digital signatures on-site for work orders, invoices, and other documents, enhancing accountability and record-keeping.
  • Route Optimization: Optimize travel routes for field technicians, reducing travel time and fuel costs while improving service efficiency.
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Product Ranking

#45

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#123

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User Sentiment Summary

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Excellent User Sentiment 51 reviews
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97%
of users recommend this product

MobiWork has a 'excellent' User Satisfaction Rating of 97% when considering 51 user reviews from 1 recognized software review sites.

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4.86 (51)

Awards

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MobiWork stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Feature Rich: ServSuite offers comprehensive pest control functions, including scheduling and routing capabilities, along with customer management tools.
Integrations: Users can integrate ServSuite with other systems, streamlining operations and data flow between different platforms.
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Limited Customization: Some users have reported difficulty in tailoring the platform to their specific field service needs, such as creating custom reports or workflows. For example, a user might want to track a specific type of equipment maintenance, but the platform doesn't offer the necessary fields or options.
Integration Challenges: Integrating MobiWork with other business systems, like CRM or accounting software, can be complex and time-consuming. This can lead to data silos and inefficiencies, making it difficult to get a complete picture of operations.
Mobile App Performance: Some users have experienced issues with the mobile app's performance, such as slow loading times or crashes. This can be frustrating for field technicians who rely on the app to access critical information and complete their tasks.
Customer Support: Some users have reported difficulties getting timely and helpful support from MobiWork's customer service team. This can be a major issue when encountering technical problems or needing assistance with platform features.
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Steep Learning Curve: ServSuite's robust functionality can be initially overwhelming for some users, requiring a significant time investment to master.
Technical Issues: Some users have reported experiencing occasional technical problems, which can disrupt operations.
Inconsistent Customer Support: Experiences with customer support have been mixed, with some users encountering delays in getting assistance.
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Is MobiWork the right tool to help your field service business really "work" its magic? User reviews suggest that MobiWork is a solid choice for businesses that need a comprehensive field service management solution, but it's not without its quirks. Users praise MobiWork's robust feature set, which includes scheduling, dispatching, route optimization, work order management, invoicing, and customer database management. They appreciate the ease of use, especially for smaller businesses, and the ability to access the software from anywhere. However, some users have expressed concerns about the platform's stability, reporting occasional glitches and slow loading times. While MobiWork offers a wide range of integrations, some users have found the process of setting them up to be cumbersome. MobiWork is best suited for businesses that prioritize a comprehensive, user-friendly solution with a strong focus on field operations. It's a good fit for businesses that need to manage a large number of field technicians, track equipment and inventory, and streamline their invoicing process. However, businesses that require a highly customizable platform or have complex integration needs may want to explore other options.
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Some users sing its praises, highlighting its comprehensive features like scheduling, routing, and customer management as major strengths, especially when compared to competitors with less integrated systems. They particularly appreciate the robust reporting tools and seamless integration capabilities with other business software. However, a sour note emerges with the user interface, often criticized as outdated and clunky. This complexity contributes to a steep learning curve, making it challenging for new users to quickly adapt and utilize the software effectively. While some find customer support helpful, others report delays and unhelpful responses, leaving them frustrated and in a bind. ServSuite seems best suited for larger pest control businesses with the resources and technical expertise to navigate its complexities and leverage its powerful features. Smaller companies or those seeking a more intuitive, user-friendly experience may find ServSuite's learning curve and occasional performance hiccups a significant drawback.

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