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ServiceM8 vs WorkWave Route Manager

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Our analysts compared ServiceM8 vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
ServiceM8 Software Tool
SelectHub Award Winner
WorkWave Route Manager Software Tool
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Product Basics

ServiceM8 is a cloud-based system that helps field service professionals minimize paperwork and manage all aspects of field activities. Some of these processes include sending quotes, scheduling jobs, tracking field staff and handling invoices, reports and on-site payments.

It opens up communication with real-time updates between field, back office and management staff as well as customers, ensuring faster services and time-efficient business operations.
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WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.
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$29 Monthly
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$54/Vehicle, Monthly
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Windows
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Android
Chromebook
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Linux
Android
Chromebook
Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Manage Invoicing Easily:  Simplify invoicing and payments. Create and share invoices from anywhere at any time, and get them processed through electronic signatures and payments. 
  • Ease of Communication:  Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Maintain Service Levels:  With quick communication, real-time updates and simplified service delivery management, maintain service levels and get repeat work from existing customers. 
  • Minimize Paperwork:  Minimize paperwork and save time by generating invoices, collecting signatures and payments electronically, as well as storing digital photos and diagrams to maintain job requirements, progress and service history. 
  • Secure Cloud Storage:  Store all user data and records in an encrypted, remote server with cloud-hosted software, and get a backup in case of system failure or incompetency. 
  • Integrations:  Leverage pre-built integrations with numerous accounting, staffing and email marketing apps, or build custom integrations through an open API and SDK and app integrators such as Workato and Zapier to create a seamless operational environment. 
  • Mobile Access:  Get a fast and reliable iOS app for communication, invoicing and job management in the field. 
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  • Streamlined Operations:  Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours. 
  • Complete Visibility:  Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS. 
  • Enhanced Customer Satisfaction:  With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction. 
  • Optimized Routes:  Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times. 
  • Improved ROI:  Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management. 
  • Mobile Application for Drivers:  With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning. 
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  • Job Management:  Access all job and client details anytime, anywhere. Send all the information related to an assigned job to field staff directly through the platform, eliminating the need for repeated calls. 
  • Checklists and Tasks:  Ensure that each job is completed during the first delivery service by breaking it down into smaller tasks and checklists. 
  • Technician Management:  Track and manage technicians and field staff with access to their live location, navigation and check-in at job arrival and job progress. 
  • Service History:  Record, maintain and access service history for each client along with details like order, materials used, notes, photos, emails, messages and invoices. 
  • Job Scheduling:  Drag and drop jobs onto the desired staff members and booking window or specific timings to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Notify field staff of schedule changes instantly. 
  • Dispatch Map:  Get access to all field staff’s live location to make smart dispatch and routing decisions without calling for manual updates. 
  • Integrated Navigation:  Guide field staff to the job site through the fastest possible route in two simple clicks with integrated navigation. 
  • Job Reminders:  Send timely reminders to the allocated field staff regarding navigation and travel time to the job site so that no appointment is missed or delayed. 
  • Quote Management:  Create, manage and share quotes with customers using customizable templates. Issue multiple quote options for the customers that can be viewed and accepted online.  
  • Invoices:  Create professional invoices using pre-set templates and share them with customers via mail, text or printed media while on the job site. 
  • Payment Management:  Facilitate online and instant invoice payments through credit card, debit card and Apple Pay. 
  • Deposits and Pre-Payments:  Prompt customers to pay in advance for their bookings using cards, Google Pay, Apple Pay and Microsoft Pay. 
  • Communication Management:  Communicate directly with staff and clients via email and message services from the platform. Pre-built customizable templates also help save time and maintain a consistent tone. 
  • Activity Feed:  Utilize a live activity feed to access updates from all the jobs and service deliveries and request and share information when required. 
  • Staff Messaging:  Use built-in instant messaging for communication between the back office and field teams. 
  • Offline Access:  Enable the field teams to access and update all relevant information from the job site, even if there is no internet connectivity. Updates are synced to the system once connectivity is restored. 
  • Document and Barcode Scanning:  Use the software to auto-detect, scan and store documents in a high-resolution PNG format. Add materials to invoices through barcode scanning. 
  • Custom Forms::  Create, save and share customized forms and reports suited to a business’s requirements, using an online form editor with flexible question type options. 
  • Asset Management:  Create customer-owned assets, save them on site and generate PDF reports of all assets. 
  • 24/7 Online Booking:  Let customers request quotes or services, book services and pay in advance online any time, from anywhere. Booked jobs are synced directly to the calendar. 
  • Knowledge Sharing:  Record, save and share business expertise, tips and procedures with staff members in the form of videos and articles. 
  • Customer Feedback:  Collect feedback about service delivery and overall experience to consistently improve operations. 
  • Reports:  Get automated reports on business operations, jobs and service deliveries, activity feeds, timesheets and revenue. These reports can be further customized as required. 
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  • Profile Management:  Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency. 
  • Order Management:  Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process. 
  • Route Planner:  Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework. 
  • Mobile Dispatch Management:  Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices. 
  • Arrival and Departure Notifications:  Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs. 
  • GPS Tracker:  Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.  
  • Quickbooks Integration:  Keep track of finances and manage invoicing and payment in the field with QuickBooks integration. 
  • Analytics:  Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans. 
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Product Ranking

#18

among all
Field Service Management Software

#19

among all
Field Service Management Software

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User Sentiment Summary

Excellent User Sentiment 288 reviews
Great User Sentiment 83 reviews
94%
of users recommend this product

ServiceM8 has a 'excellent' User Satisfaction Rating of 94% when considering 288 user reviews from 2 recognized software review sites.

86%
of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

4.3 (6)
4.3 (43)
n/a
4.3 (40)
4.7 (282)
n/a

Awards

ServiceM8 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Cost: About 100% of the users who consider the price to be a determining factor recommend the software for its affordability.
Overall Functionality: Nearly 100% of the users who refer to the overall features and functionality agree that it's a well-rounded product with improved features being added at every update.
Ease of Use: As many as 80% of the users who talk about ease of use note that the product is user-friendly.
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Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.
Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.
Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.
GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.
User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.
360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.
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Mobile App: Approximately 67% of the users who mention the mobile app find the lack of an Android app a limitation to field use.
User Interface: About 75% of the users who refer to the user interface concur that the interface is clunky and difficult to navigate.
Customization: A lack of customization proves detrimental to nearly 67% of the users who mention it.
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Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.
Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.
Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.
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ServiceM8 is an affordable solution for field service professionals to schedule and manage their daily operations. Its ease of use and constantly improving functionality makes it a favorable solution for growing businesses. However, its user interface needs to be updated and simplified. Moreover, offering customizable solutions and an Android app for field operations are things users wish existed.

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WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

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Screenshots

Top Alternatives in Field Service Management Software

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Workiz

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