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Oracle Field Service vs WorkWave Route Manager

Last Updated: November 18th, 2024

Our analysts compared Oracle Field Service vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Pros

Scalable
Customizable
Robust features
Improved efficiency
Increased customer satisfaction

Cons

Steeper learning curve
Higher cost
Complex interface
Limited reporting capabilities
Not ideal for small businesses

WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.

$100 Monthly

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$54/Vehicle, Monthly

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Tailored to your specific needs

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Cloud

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Mobile

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Product Assistance

Documentation

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Live Online

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Videos

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Phone

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24/7 Live Support

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Product Insights

Increase Customer Satisfaction: Pair the right tech to the right customer automatically, increasing overall satisfaction and driving customer retention.
Dispatch Automatically: Free up resources and time with automatic dispatch features that assign workers based on factors like schedule, location, skills and more.
Tackle Critical Issues: Get instant notifications about business-critical issues, such as safety hazards or emergency maintenance, all without human intervention.
Run Anywhere: Get seamless accessibility with a system designed to run on network computers, set-top devices, PCs, workstations, minicomputers, mainframes and massively parallel systems.
Reduced Service Costs: Save money through optimized resource allocation, minimized paperwork, and improved first-time fix rates.
Enhanced Customer Satisfaction: Improve customer loyalty by providing faster response times, real-time updates, and a more transparent service experience.
Increased Productivity: Empower technicians with mobile access to work orders, customer information, and real-time updates to complete jobs efficiently.
Optimized Inventory Management: Ensure technicians have the right parts and materials on hand to fix problems on the first visit, reducing re-calls and improving efficiency.
Improved Decision Making: Gain valuable insights from data analytics to optimize scheduling, resource allocation, and service delivery strategies.
Streamlined Invoicing and Billing: Reduce errors and improve cash flow with automated invoice generation and accurate billing processes.
Enhanced Compliance: Meet regulatory requirements and ensure data security with robust compliance features.
Increased Scalability and Flexibility: Adapt to changing business needs and grow with a scalable solution that accommodates your evolving requirements.
Future-Proofed Technology: Invest in a field service management platform that leverages cutting-edge technology and remains relevant in the years to come.

Streamlined Operations: Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours.
Complete Visibility: Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS.
Enhanced Customer Satisfaction: With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction.
Optimized Routes: Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times.
Improved ROI: Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management.
Mobile Application for Drivers: With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning.

Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
Job Assignment: Route resources automatically to an urgent work assignment.
Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
Multilingual Support: Support for multiple languages to meet the needs of global businesses.
Robust Security Features: Ensure data security and compliance with industry standards.

Profile Management: Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency.
Order Management: Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process.
Route Planner: Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework.
Mobile Dispatch Management: Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices.
Arrival and Departure Notifications: Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs.
GPS Tracker: Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.
Quickbooks Integration: Keep track of finances and manage invoicing and payment in the field with QuickBooks integration.
Analytics: Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans.

Product Ranking

#9

among all
Field Service Management Software

#19

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

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Oracle Field Service

WorkWave Route Manager

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User Sentiment Summary

80%

of users recommend this product

Oracle Field Service has a 'great' User Satisfaction Rating of 80% when considering 332 user reviews from 5 recognized software review sites.

86%

of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

5.0 (1)

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4.0 (127)

4.3 (43)

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4.3 (40)

5.0 (3)

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4.0 (1)

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4.0 (200)

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Awards

Synopsis of User Ratings and Reviews

Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.

Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.

Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.

Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.

Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.

Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.

Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.

Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.

GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.

User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.

360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.

Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.

Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.

Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.

Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.

Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.

Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.

Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.

Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.

User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax. One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth. However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs. Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface. While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights. Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

Screenshots

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Service Fusion

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simPRO

Workiz

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FAQ

How can I do a in-depth comparison of Oracle Field Service and WorkWave Route Manager? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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