Home > Field Service Management Software > MobiWork > MobiWork vs WorkWave Route Manager

MobiWork vs WorkWave Route Manager

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Our analysts compared MobiWork vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
MobiWork Software Tool
SelectHub Award Winner
WorkWave Route Manager Software Tool
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Product Basics

MobiWork offers a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses that require efficient management of mobile workforces, such as maintenance, repair, and installation services. The software enhances operational efficiency by providing real-time tracking, scheduling, and reporting capabilities, which are crucial for businesses aiming to optimize their field operations.

Users benefit from features like GPS tracking, automated job dispatching, and mobile forms, which facilitate seamless communication and data collection. The intuitive interface and robust functionality make it a popular choice among companies looking to improve productivity and customer satisfaction. Compared to similar products, MobiWork is often praised for its user-friendly design and comprehensive feature set.

Pricing typically falls within a competitive range, often based on a per-user, per-month model, making it accessible for both small and large enterprises. This flexible pricing structure allows businesses to scale their usage according to their needs.

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WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.
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$20 Monthly
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$54/Vehicle, Monthly
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Windows
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Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support

Product Insights

  • Increased Efficiency: Streamline workflows by automating routine tasks, reducing manual entry and minimizing errors.
  • Real-Time Updates: Provide field workers with up-to-the-minute information, ensuring they have the latest job details and customer information.
  • Enhanced Communication: Facilitate seamless communication between field workers and office staff through integrated messaging and notifications.
  • Improved Customer Satisfaction: Deliver faster and more reliable service by optimizing scheduling and dispatching, leading to quicker response times.
  • Cost Savings: Reduce operational costs by optimizing routes, minimizing travel time, and cutting down on fuel expenses.
  • Data-Driven Decisions: Utilize comprehensive reporting and analytics to make informed decisions and identify areas for improvement.
  • Better Resource Management: Allocate resources more effectively by tracking inventory, equipment, and personnel in real-time.
  • Compliance and Accountability: Ensure compliance with industry regulations and maintain accountability through detailed job logs and audit trails.
  • Scalability: Easily scale operations to accommodate business growth without significant additional investment in infrastructure.
  • Enhanced Mobility: Empower field workers with mobile access to all necessary tools and information, enabling them to perform tasks efficiently from any location.
  • Customer Self-Service: Offer customers self-service options such as online appointment scheduling and real-time service tracking, enhancing their overall experience.
  • Reduced Paperwork: Minimize the need for physical paperwork by digitizing forms and documentation, leading to a more organized and eco-friendly operation.
  • Proactive Maintenance: Schedule preventive maintenance and receive alerts for potential issues before they become major problems, reducing downtime.
  • Customizable Solutions: Tailor the software to meet specific business needs and workflows, ensuring it aligns perfectly with operational requirements.
  • Integration Capabilities: Seamlessly integrate with existing systems such as CRM, ERP, and accounting software, ensuring a unified and efficient workflow.
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  • Streamlined Operations:  Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours. 
  • Complete Visibility:  Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS. 
  • Enhanced Customer Satisfaction:  With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction. 
  • Optimized Routes:  Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times. 
  • Improved ROI:  Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management. 
  • Mobile Application for Drivers:  With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning. 
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  • Mobile Workforce Management: Seamlessly manage field employees with real-time updates and GPS tracking.
  • Job Scheduling: Efficiently assign and schedule tasks with a drag-and-drop interface, ensuring optimal resource allocation.
  • Customer Management: Maintain comprehensive customer profiles, including service history and contact information, for personalized service.
  • Inventory Management: Track inventory levels, manage stock, and automate reordering processes to prevent shortages.
  • Work Order Management: Create, assign, and monitor work orders from initiation to completion, ensuring accountability and transparency.
  • Time Tracking: Accurately log employee hours and job durations, facilitating precise payroll and billing processes.
  • Invoicing and Payments: Generate invoices on-site and accept various payment methods, streamlining the billing process.
  • Reporting and Analytics: Access detailed reports and analytics to gain insights into operational efficiency and identify areas for improvement.
  • Custom Forms: Design and deploy custom forms for data collection, ensuring that all necessary information is captured in the field.
  • Integration Capabilities: Integrate seamlessly with existing ERP, CRM, and accounting systems to ensure data consistency across platforms.
  • Offline Functionality: Continue operations without interruption in areas with poor connectivity, as data syncs automatically once back online.
  • Customer Portal: Provide customers with a self-service portal to view job status, request services, and communicate directly with your team.
  • Compliance and Safety: Ensure compliance with industry regulations and safety standards through automated checklists and documentation.
  • Signature Capture: Obtain digital signatures on-site for work orders, invoices, and other documents, enhancing accountability and record-keeping.
  • Route Optimization: Optimize travel routes for field technicians, reducing travel time and fuel costs while improving service efficiency.
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  • Profile Management:  Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency. 
  • Order Management:  Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process. 
  • Route Planner:  Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework. 
  • Mobile Dispatch Management:  Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices. 
  • Arrival and Departure Notifications:  Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs. 
  • GPS Tracker:  Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.  
  • Quickbooks Integration:  Keep track of finances and manage invoicing and payment in the field with QuickBooks integration. 
  • Analytics:  Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans. 
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Product Ranking

#123

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Field Service Management Software

#19

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Field Service Management Software

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User Sentiment Summary

Excellent User Sentiment 51 reviews
Great User Sentiment 83 reviews
97%
of users recommend this product

MobiWork has a 'excellent' User Satisfaction Rating of 97% when considering 51 user reviews from 1 recognized software review sites.

86%
of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

n/a
4.3 (43)
4.86 (51)
4.3 (40)

Awards

MobiWork stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Limited Customization: Some users have reported difficulty in tailoring the platform to their specific field service needs, such as creating custom reports or workflows. For example, a user might want to track a specific type of equipment maintenance, but the platform doesn't offer the necessary fields or options.
Integration Challenges: Integrating MobiWork with other business systems, like CRM or accounting software, can be complex and time-consuming. This can lead to data silos and inefficiencies, making it difficult to get a complete picture of operations.
Mobile App Performance: Some users have experienced issues with the mobile app's performance, such as slow loading times or crashes. This can be frustrating for field technicians who rely on the app to access critical information and complete their tasks.
Customer Support: Some users have reported difficulties getting timely and helpful support from MobiWork's customer service team. This can be a major issue when encountering technical problems or needing assistance with platform features.
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Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.
Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.
Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.
GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.
User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.
360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.
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Is MobiWork the right tool to help your field service business really "work" its magic? User reviews suggest that MobiWork is a solid choice for businesses that need a comprehensive field service management solution, but it's not without its quirks. Users praise MobiWork's robust feature set, which includes scheduling, dispatching, route optimization, work order management, invoicing, and customer database management. They appreciate the ease of use, especially for smaller businesses, and the ability to access the software from anywhere. However, some users have expressed concerns about the platform's stability, reporting occasional glitches and slow loading times. While MobiWork offers a wide range of integrations, some users have found the process of setting them up to be cumbersome. MobiWork is best suited for businesses that prioritize a comprehensive, user-friendly solution with a strong focus on field operations. It's a good fit for businesses that need to manage a large number of field technicians, track equipment and inventory, and streamline their invoicing process. However, businesses that require a highly customizable platform or have complex integration needs may want to explore other options.
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Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.
Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.
Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.
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WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

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