Home > Field Service Management Software > mHelpDesk > mHelpDesk vs WorkWave Route Manager

mHelpDesk vs WorkWave Route Manager

Last Updated: November 18th, 2024

Our analysts compared mHelpDesk vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

mHelpDesk is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for small to medium-sized enterprises looking to optimize scheduling, dispatching, billing, and customer service. One of the key benefits of mHelpDesk is its ability to enhance efficiency and productivity by automating routine tasks, allowing businesses to focus more on service delivery and less on administrative duties. Popular features include job scheduling, invoicing, and real-time job tracking, which collectively contribute to improved operational workflows and customer satisfaction. When compared to similar products, users often highlight mHelpDesk's user-friendly interface and robust support as distinguishing factors. Pricing considerations for mHelpDesk typically involve a monthly subscription model, with costs varying based on the number of users and specific features required by the business. This flexible pricing structure ensures that companies can select a plan that best fits their budget and operational needs.

WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.

$169 Monthly

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Tailored to your specific needs

$54/Vehicle, Monthly

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Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Web-based: Built as a powerful and scalable web app, users can access information from anywhere at any time.
Secure Data: Utilizes 256-bit encryption to secure user data that passes through its servers.
Reliable: Boasting a 99.95% uptime using Amazon Elastic Computing Cloud Environments, it provides solid uptimes and timely notifications of service delays.
Data Redundancy: Two copies of user data are stored to provide peace of mind and data security.nbsp;
Automation: Reduce manual work and errors by automating billing, communication between customers and teams, note-sharing, work assignments, status updates and more.
Streamline Communication: The integrated message system makes communication between teams seamless. Users can communicate via email, SMS texts and mobile push notifications.

Streamlined Operations: Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours.
Complete Visibility: Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS.
Enhanced Customer Satisfaction: With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction.
Optimized Routes: Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times.
Improved ROI: Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management.
Mobile Application for Drivers: With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning.

Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software.
Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes.
Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes.
Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks.
Mobile Offline Access: Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features.
Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover.
Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing.
Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well.

Profile Management: Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency.
Order Management: Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process.
Route Planner: Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework.
Mobile Dispatch Management: Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices.
Arrival and Departure Notifications: Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs.
GPS Tracker: Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.
Quickbooks Integration: Keep track of finances and manage invoicing and payment in the field with QuickBooks integration.
Analytics: Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans.

Product Ranking

#5

among all
Field Service Management Software

#19

among all
Field Service Management Software

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Analyst Rating Summary

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mHelpDesk

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86%

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User Sentiment Summary

85%

of users recommend this product

mHelpDesk has a 'great' User Satisfaction Rating of 85% when considering 951 user reviews from 4 recognized software review sites.

86%

of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

3.8 (14)

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4.0 (140)

4.3 (43)

4.3 (789)

4.3 (40)

3.3 (8)

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Synopsis of User Ratings and Reviews

Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.

User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.

Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.

Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.

Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.

Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.

Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.

GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.

User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.

360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.

Map: Around 82% of users said they would like more capabilities added to its map feature.

Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.

Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.

Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.

Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

Screenshots

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Workiz

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Head-to-Head Comparison

mHelpDesk VS Dynamics 365 Field Service

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mHelpDesk VS Housecall Pro

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mHelpDesk VS Jobber

mHelpDesk VS Kickserv

mHelpDesk VS Oracle Field Service

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mHelpDesk VS ServiceMax

FAQ

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